152 comments found.
I created it using the addon Tours in the desktop, unfortunately it is also displayed in the mobile version, of course there is no justification there. How do I turn off the use of Tours for mobile phones/tablets ????
Hi, cromags1
Thanks for your comment!
Please go to Lumise Setting -> Editor -> Add to code below to CSS block to hide Tour addon on mobile
@media only screen and (max-width: 736px) { #lumise-tour.lumise-tour-wrp.lumise-tour-wrp-start, div#LumiseDesign div#lumise-navigations ul[data-block]>li[data-tool=”tours”]{ display:none!important; }
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
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Perfect! Thnx!
When will the Mobile View support will be implementet? Thanks
Hi, nosonag
Thanks for your comment!
The design elements in the addon package still work on the phone. So can you help me clarify what you mean?
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Hello,
I have a photography client that is looking to offer the same products but have different image library photos available to specific users. Similar to this functionality: https://carriemcguiredemo.client-gallery.com/shoppingwindow/bella-kyle-engagement Is there a way to change the image options within the “Lumise builder > Images > Library” on a per user basis either with or without the addon package?
Thank you
Hello, DigitalRefreshmkt
Thanks for your comment!
I think this is an interesting feature with your client. However, I’m sorry that Lumise does not currently offer a function that allows you to classify images based on the buyer’s role. We presently have a categories area where consumers may select the photo themes that interest them.
Thank you for your understand!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Active Error: The index.php of addon could not found
Wow, I seem to have bought the wrong one
This plugin is not suitable for PHP?
Hello, xiangcong
Thanks for your comment!
In relation to your issue, please upload the addons one at a time.
On the other hand, we do not support the functioning of all addons on PHP versions.
Thank you!
Best regards,
Miley
Customer care staff
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
I can sell ready design ? that’s mean , link to exiting design already in the system ?
Hi dudumagic,
Thanks for your comment!
You can share the link of the designed product to Facebook, Twitter or to anyone you want.
Thank you!
Best regards,
Miley
Customer care staff
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
hi I need to clarify, suppose if i have only one color-red in one design, so, is it possible to create other colors like blue, black, navy with the same image with this module. just to change only the color, design is same. pls advise (fashion products —apparels)
Hi Sk0075,
Thank you for contacting us, have a good day!
Yes, Our product will support you optionally to change the color of the product. https://prnt.sc/1v8pj7a
You can also experiment with our demo website https://demo.lumise.com/woocommerce/
Thank you!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
I can’t get the “Pricing Discount” to work. I already purchased the Bundle Package and it doesn’t enable the features.
It also says to “Licensed Verification”. You Must verify your purchase. I already placed the purchased code from both the Lumise plugin and also the Addon Bundle and I still see the message and the feature is not enabled
Hi,
Thanks for your comment, I’m so sorry for the late reply.
If you don’t mind, please help me open a ticket at https://king.ticksy.com/ so our team can see your website info and help you solve the issues.
Thank you!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Is it possible to translate the Addon Bundle in the back end?
Hi jacorico,
Thanks for your comment,
Currently, we don’t have auto-translation feature in addon.
I apologize for the inconvenience, hope it doesn’t affect your plan.
Thank you!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
No updates in 1 year but competitor “Fancy Product Designer” updated last week. I like your back-end though – more user friendly. Any updates coming soon for you?
Hi MajorPayne,
Thanks for your comment,
Our developer is working on a new update update.
Please wait we will soon release a new update in the near future.
Thank you!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Thx for the feedback. Also sorry for asking under the wrong product (add-on vs main product).
Last question, do you offer white-labeling? I see “Lumise” linked on several pages, just wondering if these can be modified or removed.
Hi MajorPayne,
Thanks for your comment,
I’m sorry. Please be more specific and send me attached pictures.
I will check for you.
Thank you!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
currently it is configured that you choose a color and then the quantity. Is it possible to choose the quantity of a color in a chosen size? eg 3 x Large Blue Shirt & 2 x Medium Black Shirt?
Hi WishfulThinking,
Thanks for your comment,
You can create multi size for your product. When creating a base product, go to attribute type -> Quantity -> Layout Multiple https://prnt.sc/1ge6gu7
Please check it out.
Thank you!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
is possible Add multiple image at once?, like the clipart
Hi alexferreira2018,
Thanks for your comment,
I’m sorry. Currently, we don’t have multi image upload feature.
Thank you!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Hello sir, why is there no design download feature on mobile? Are you considering adding this feature?
Hi mikrozoom,
Thanks for your comment,
Yes, In the new update we will allow the design to download on mobile devices.
Thank you!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Hello sir, why is there no design download feature on mobile? Are you considering adding this feature?
Dear King-Theme, some pre-sales question, for quantity discount, can we set to variations instead of product? Example,1 product have 3 variations and each variations had different % discount, can this add on make it? Thanks
Hi dsteam,
Thanks for your comment,
I’m sorry. Currently, with the discount addon we don’t support working with variation products.
I apologize for the inconvenience, hope it doesn’t affect your plan.
Thank you!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Please check the ticket #2763526
Hi onlyjune,
Thanks for your comment,
Yes, we will check and reply you soon.
Thank you!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Is it possible that the price changes based Word Count..
Hi fahadalee,
Thanks for your comment,
I’m sorry. Currently, we don’t have a pricing feature for word count.
Thank you!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
hi i want my users to be able to choose several different sizes for one motif. How can I do that?
Hi MyShirtLabel,
Thanks for your comment,
Can you speak more clearly and send me the attached picture?
I will check it for you.
Thank you!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Just to remind you the DEMO for this addon is not working since 3 days! Regardsbeldox
Hi beldox,
Thanks for your comment.
Yes, We will check back and update it soon.
For now, please watch the video on how the addon works. https://www.youtube.com/watch?v=2BnfJBumVbk&list=PLOFqofTeEiwyIndm0TYzDfnuChxTQMWAs
Thank you!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
is there any upcoming update?
Hi MohamedBakry,
Thanks for your comment.
Yes! Maybe we will release a new update later this month.
Thanks!
Best regards,
Sophie
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Hello, I’m VERY interested in having a set design on a product, but customers can change just one part of that design. Change hair style, body style, etc. I have seen this on Teeinblue. I’d like to know if this is possible. The template or layout I have as a design stays fixed but my customer can change just parts of it. Like add two dogs instead of one, but they stay in the exact place I put them in the template design. This would be a HUGE asset to your program if it’s not available. Can I set this up so the main design stays in place and just a name can be added? hair style? Body type? Thank you for your time.
Hi bmessingham,
Thanks for your comment.
Do you have any link demo for it?
We are not sure about asking for your question.
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Document: https://docs.lumise.com/
Feedback: http://feedback.lumise.com/
Hello,
Thank you for getting back to me. I do have a link to their website. I hope you can add this feature onto your program. I just purchased it and am loving it so far. This would just make it a million times better for me and probably a lot of your other customers. I just love how this works and do not use Shopify because I am a professional web designer. Also, are you going to make a plugin for your system for Gooten? While I do use Printful as a print partner, I also use Gooten.
Thank you so much for your time in this matter.
https://teeinblue.comIt there a way to lock images in place and then change them around? Like different hair or pets or bodies? I would really like to be able to do this with your software if possible. Thank you.
Hi bmessingham
You can create template and lock layer in Lumise editor.
You can check this link: https://tppr.me/L2mId
You can see video about how to create it https://youtu.be/GmiaTX8As0c
Best regards
Tung
Your video and image did not show how I can accomplish what is in this video. Please let me know how I can use your product to accomplish this.
Hi bmessingham
I checked video I sent and we do not support setup Lumise work like that.
We are so sorry.
Best regards
Tung
