Hello,

Thank you for letting us know your problem. For your issue, please change the discount type from percentage to fixed cart as the image below, then change it back to percentage. https://prnt.sc/1w7d8dc This problem will be fixed in next update version, please kindly wait.

Best regard.

Hi,

Please contact us on our premium forum, we need to check your settings, our forum: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/ Learn how to create topic: https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/

Best regards.

Thats the issue, I cannot log in…... so I can not ask for help there….

We have received your topic and login information. We will contact you through our Forum and inform you as soon as we fixed the issue.

Best regards.

Hello. dgenc01

In your case, there could be some conflict between 2 plugins. Please deactivate the other, and use our plugin with WooCommerce plugin to check.

Best regard

Unfortunately, we cannot turn off the woocommerce Follow Up plugin. We use this plugin for sending emails. https://woocommerce.com/products/follow-up-emails/

Hello,

As we see from the link you sent above, the Follow-Up WooCommerce plugin is to create and send email. From the screen shot, it is using default template of WooCommerce. The 2 plugins are uncompatible, unfortunately. Best regards.

Hello,

Our plugin helps you build and customizer email templates for WooCommerce. It doesn’t work without Woo.

Best regards

Hello,

Thank you for contacting us. When you buy our plugins, you’ll get license for lifetime and use Auto Update feature as well as our Support Service in 6 months. After that, you can update the plugin. Please read this for more details. https://villatheme.com/knowledge-base/how-to-update-villatheme-plugins-from-envato/

Best regards.

Hello,

Here is the link to CHANGELOG file. Please check it. https://drive.google.com/file/d/1BetGuP32qSHcoVhLI2yNZcGFmIh0Ojyi/view?usp=sharing

Best regards.

this should be fully visible on the Details page so every can read before they purchase

Hello,

Thank you for your feedback The CHANGELOG is to note updated features of the plugin. It will change by time as the plugin keeps being updated constantly. And the very main features will be available in Item details for all viewers. If a customer needs a full detail of updating process, we can send it.

Best regards.

Hello,

Thank you for your waiting. For your question, unfortunately it is unavailable to use shortcode.

Best regards.

Even if i configure shortcode at the functions.php file? i cant use the shortcode that i configured at the mail subject?

Hi,

It’s unavailable. You can only override on available templates.

Hello Momo46,

Thank you for contacting us. For your issue, please deactivate all your plugins, just leave the Woocommerce and our plugin activated, and send other emails to test. Because the error may be due to a conflict with a 3rd plugin.

Hope this helps, Best regards.

Hello Trunks09,

Thank you for choosing us. We appreciate it, and we will consider your suggestion . Best regards.

Hi,

You can use element “WC Hook” of our plugin if you want to display the content of the 3rd plugin in the email template. You can try our free version at the link below

http://bit.ly/woo-email-template-customizer

You can also read our documentation at

https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_4783

Or watch our video for guidance at

https://youtu.be/XDRhSJzFFbM?t=35

Hi,

Unfortunately, the gender shortcode is not available in WooCommerce standard, so does my plugin.

Best regards.

I know, it’s a custom field ( {billing_gender} ) some customizer email plugins give this possibility via hooks

https://www.cxthemes.com/documentation/email-customizer/shortcodes-email-customizer/ https://docs.flycart.org/en/articles/1478810-how-to-add-custom-short-code-in-your-email-templates https://wordpress.org/support/topic/display-custom-user-registration-fields-in-the-email/

Regards

Hello,

Please contact us on our forum and create a topic at: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/ so we can check further.

Please make sure the gender attribute is order meta so it will work. For example: the meta key is ‘_billing_gender’ If not, you have to find the correct meta key. Best regards.

Hi,

Thank you for contacting VillaTheme.

We checked on the system, your item support was expired, which means you are no longer be able to get auto-update plugin. So we think changing domain is useless in this case.

Moreover, it is not allowed to use a plugin license and install and update on multiple live domains. It is an Envato’s policy, you can see this https://themeforest.net/licenses/standard

To keep updating the plugin, you can follow this guide: https://villatheme.com/knowledge-base/how-to-update-villatheme-plugins-from-envato/

Best regards.

We have only one domain, not multiple. We changed the domain for the whole site, to a new one.

About the expire, I always thought that this is only for support if I have issues with the plugin and that the updates are for as long as we use the plugin. Has something changed?!

This is a fact for all my other plugins and themes, why is it different for this one?

Regards, George

PS I red about the other updating ways.

Good morning,

This policy exists at the initial time when we sell on Envato, and we still keep it without anything change.

You can see your support duration notification in the Update tab of each plugin setting.

If you need for any further support issues, you can contact us via support@villatheme.com.

Best regards.

Hi,

This shortcode will be included in our premium version and release soon (in a couple days). You can follow our changelog to update the news.

Best regards.

Hi,

The shortcode you requested above is available now in the premium version, you can upgrade to experience it now. See more detail about the update in the changelog section: https://codecanyon.net/item/woocommerce-email-template-customizer/28656007

Best regards.

Hi,

I think you are asking about the feature that an edit can be applied to all templates, right? If yes, it is impossible now. You have to design each template. Besides, one hint to save time to duplicate a repetition is to Copy an element and Paste that to other templates, see this: https://prnt.sc/1rlad1h

Best regards

Hi,

Thank you for letting us know about this problem.

If the email sent out is the default type, we first support this may be the email content of a 3rd plugin, not standard WooCommerce email (processing, completed, on hold..)

Please take a minute to create a topic on our forum, we will help you check your case. Our forum: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/

Best regards.

Hi,

Thank you for your interest.

Sorry, The Extended License only allows for a single end product. You can not use the Extended License to create an app or service that generates customized versions of the file for users or sell multiple customizations of an item under an Extended License.

You can read this information here: https://themeforest.net/licenses/faq#:~:text=The%20Extended%20License%20only%20allows,user%20that%20picks%20that%20template.

Best regards.

Hi,

We don’t have a separate template for all emails of advanced shipment tracking pro, but you can designed lightly through default template You can install the free version to test before buying. Here is our email plugin free version on link below. https://wordpress.org/plugins/email-template-customizer-for-woo/ Best regards.

Hi, We don’t know exactly what did you mean? If you want to remove product name contains a link to that product so you have to wait a few days we will update to the version that has that. Best regards.

Thank you! Lastly, is there anyway for me to link my user meta data from ACF ( https://www.advancedcustomfields.com/ ) to populate data in my emails?

Hi, Christianj40

If ACF has a support shortcode to get so you can get it, or if they don’t so you will have to custom code to link your user meta data from ACF to populate data in your emails. Best regards.

Hi,

Thank you for letting us know your problem. Can you show us a photo of which template did u customize?, We need to know exactly which link did you want to discuss about? or can you forward your email to my email so we can check it easier. Cause in the normal way new account default of our email plugin, you just have to remove link on the red box like pic on link below. https://files.slack.com/files-pri/T9A7GUG01-F0298VAKT2P/image.png

But we are not so sure is that the issue you want to discuss to please send more information for us.

Best regards.

Hi, In the normal way in woocomerce if your product has picture so the product will appear picture. If your product don’t has picture so it will appear a woocommerce placeholder image instead Can you provide us which product had that problem above, link of the product and also the forward of that email that has problem. Remember to turn on our email plugin so we will order to fix that if we can.

Best regards.

Hi, I managed to find the issue, should have posted the comment sooner We have a multilingual website, all products were added in English language by default, but when users bought products in different languages, the template was not able to find the image since products in different languages have different ids. I debugged the style-3.php file from templates folder to find the cause of this. So after adding images in all languages, the real image instead of placeholder is visible in emails

Regards!

Hi, We would love to hear about that from you. Feel free to contact with us any time. Best regards.