569 comments found.
Hi, is it possible to add a field in the product summary in addition to the sku? I need to enter a custom field value
Hi,
Thank you for using VillaTheme’s plugin.
Sku is already available in the order detailed table. For custom fields, you can use the WC hook element, then custom fields could be displayed above or below the order detailed table, see this video guide: https://youtu.be/XDRhSJzFFbM
Best regards.
Custom Filed for a product field. Example Code Ean and Sku product
Hello,
Thank you for your waiting, we are back after the weekend. For the custom field you want to create, which plugin does it come from? We suggest you should use WC Hook to display content of 3rd plugin. But for further information, please create a topic at this link: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/ so we can check it for you.Regards.
Unfortunately they cannot support me with the simple request to add a custom product field in an order mail
Hello,
For your topic, we have given you solution. Please login and see it in the link below: https://villatheme.com/supports/topic/print-a-custom-field-in-new-order/ If the problem still remains, please let us know. We are available to help.Regards.
Your solution doesn’t work. I asked you for a step by step guide and you do it only partially
Hi,
Did you reinstall the file we provided in your topic: https://villatheme.com/supports/topic/print-a-custom-field-in-new-order/#post-107271
Please follow the topic above, provide us with your site environment, we will help you check your setting and our plugin’s performance in this case.
Best regards.
Will this work with XStore theme? I need to make sure that multilanguage will work. Especially when a new user signs up (only with email address) and gets confirmation e-mail in the language of the version of the website he was on.
There is language possibility based on billing address but users don’t give billing address when they sign up.
Please help as this is urgent.
Hi,
For the question of the compatibility with your theme, please test with our free version: http://bit.ly/woo-email-template-customizer
Another aspect, our plugin is compatible with the WPML (a premium feature) to send email templates in multiple languages based on the site language that the customer switch to when he enters into your site, you can see this video guide: https://youtu.be/awIT1gGs3GU
Or the Apply billing countries – a premium feature, which allows to assign specific countries with the respective email template based on their billing address.
Best regards
We would like to be able to create a custom header and footer that can be applied to all emails rather than have to change every template one-by-one.
The plugin is great and I would buy it for all my clients but it takes a lot of work to change every email.
It would be a lot faster if we could have this feature.
Thank you
Hi,
Unfortunately, applying an editing of a template to all other templates is unavailable in our plugin. Instead, you can use the Copy and Paste feature to apply a component among templates. See this: http://somup.com/cr10f6q7qB
We will think of updating the feature that you request above if possible in the future.
Best regards.
Hello. Is it possible to customize any email in ‘Woocommerce> Email’ using this plugin?
Hi,
This plugin can customize default WooCommerce email notifications, with any email of 3rd plugins, they may display in our email templates but can not customize.
Best regards
Hello. I using your e-mail customizer with Custom order status plugin and Shipping Tracking plugin. But your plugin don’t work with custom order status and shipping tracking plugin together. How can i solve it? 1) https://codecanyon.net/item/woocommerce-shipping-tracking/11363158 2) https://codecanyon.net/item/woocommerce-order-status-actions-manager/6392174
Hi,
Thank you for using VillaTheme’s plugin.
Please try with WC hook element or the default email template to display the email content of this 3rd plugin. You can see this video guide:https://youtu.be/XDRhSJzFFbM
If it doesn’t help, please contact us on our forum to check the compatibility: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Not working not working… Who i need contact for solve this problem???
Hi,
Please contact us on our forum to check the compatibility with your 3rd plugin: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
The edits made to template does not save. Any clue why?
Hi,
Please contact us on our premium forum, we need to check your settings, our forum: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Hi there, is there a way to disable the hyperlinks from the products title in the email? The color is now ugly blue and I like to disable this or able to change the color. It’s for the Order detail component. Thanks!
Hi,
You can change the hyperlinks color of the products title in the Product name section, see this: https://screencast-o-matic.com/i/cr1bVZV1jTc
Best regards.
Hi, I don’t have those options. see screenshot. I have one option for text color to change all the text color for products, Quantity and Price. Is there a option or custom css that disable the hyperlinks in the email for the products?
https://ibb.co/wM3x2X4I have version 1.0.1.6 running.
Hi,
It is because you are using the default template so it is a bit different, you can change the link color in the Text section: https://prnt.sc/15ok275
Please contact us on our forum, I will send you a plugin file with new feature to remove product link: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Hi,
Can I add a shortcode to display a link to a shipment provider? This is the shortcode of the plugin I use: {tracking_code}
Hi,
Thank you for letting us know your wondering.
You can not insert that shortcode in our plugin.
Tracking information can just be displayed in email templates through a 3rd order tracking plugin, you can see this guide to be guided the ways to display tracking info in our plugin: https://villatheme.com/faqs/#faq-77393445
Best regards.
Hello, thanks for this great work I have a question if I want a separate customer phone number to add to the design
I mean, similar to this code {customer_name} But for the customer’s phone number
I wait for you and thank you
The code has been modified and it worked for me. Can you modify it in the next updates so that everyone can benefit from it?
thank you
Hi,
Thank you for your suggestion.
The shortcode for phone number is unavailable now in our plugin. We will update this feature next release.
Best regards.
Another suggestion is to add an attached PDF file to the email , It is activated through the settings It will be very practical Easy to print
thank you
Hi,
We are back to work after the weekend, thank you for your waiting.
We will consider the advantage and necessity of your 1st suggestion in our plugin in future updates.
PDF file attachment is available in our plugin, you can see this: https://screencast-o-matic.com/i/cr12ntVhSAG
Best regards.
Unfortunately, you didn’t understand what I meant
I want the attachment to be the same as the page I sent, but in a format PDF for Easy to print It will be like a bill
thanks
Hi,
Unfortunately, this request is unavailable in our plugin.
Best regards.
Hello, Please we need this wonderful plugin to be compatible with multi-vendor Dokan
Hi,
Thank you for your idea.
We will think about this feature in our plugin if it is possible in future updates.
Best regards.
Is it possible to use conditional display? For example, if I have my field, but the client does not enter it, is it possible to hide any part of the content in the message?
Hi,
Unfortunately, this feature is impossible in our plugin.
Best regards.
Hi Pre buy question: in the free version it is not possible (i did not found it) to add a customer phone number in the email. Is this possible in the premium version if yes is this be done via shortcode or how?
Hi,
We will add this feature in the premium version after you upgrade the plugin.
Best regards.
So who stole what? Did 8Themes steal this plugin and integrate it into the XStore theme? Or did you steal the code from the XStore theme and create a standalone plugin? Because this is an exact copy, down to the code, of the built in email customizer that is built into the XStore theme for atleast the past 7-8 months.
Hi,
This plugin is copyright by VillaTheme. We made this plugin independently. If you want to make clear, you can contact directly this Theme’ s author https://www.8theme.com/
We offer the free version for theme and other developers: https://wordpress.org/plugins/email-template-customizer-for-woo/ and the extended license for premium version, but we have not received any cooperation from other partners.
Best regards.
Pre-sale: is it WPML compatible? Is there a video/documentation to get information about this?
Hi,
Yes, this plugin is compatible with WPML, you can see this video guide: https://youtu.be/awIT1gGs3GU
Best regards.
Hi, I do not understand how does it work with wpml? Where should I translate content?
Hi,
You can see this video guide to set and send emails in multiple languages: https://youtu.be/awIT1gGs3GU
Best regards.
Hi, I am trying to find the hook button in the default template but i cannot see the button. It is available for other templates like neworder/processing. Is it not available for free version?? I can see the email preview that it is sending the content from other plugin but there is some css/integration problem. Does the default template automatically provide the hook?? or it is in the paid version??
Hi,
The WC hook is not included in the default template. Actually, WC hook element and default template do the same function to show 3rd party email contents, but WC hook is used to show in WooCommerce email notifications, while default template is used when a 3rd plugin has its own email system.
Best regards.
Please add {customer_email} shortcode and I will buy the plugin! On my store people only need to enter an email in the billing field to checkout and user account is not required to buy. So {user_email} shortcode is not useful for me.
Hi,
You can use this shortcode {user_email} in this case for your purpose. Actually, this shorcode will turn to these 2 cases:
+ Email types as completed, note, on-hold,... will get the ‘order_billing_email’
+ And some account types: New account, reset password will get the ‘user_email’
We will separate into 2 shortcodes individually in future updates.
Best regards.
Hi, I have the free plugin and want to buy the premium one. However, three things: 1. When I add a logo at the top of the email template, the preview text of the received email will be: WP UPLOAD, LOGO LINK. HI, NAME, THANK YOU.
How can I make the email preview text not to show the logo upload link?
2. Can I add a link to the logo, so when receive the email you can click on the logo to go to website?
3. When using 2 column layout it looks really weird on mobile, is there a fix for this?
Hi,
Thank you for letting us know your problem.
1. Can you screenshot and mark what you want to remove in the email preview to let us know further.
2. Yes, you can. If you use the Image element, inserting URL is available in the premium version, you can see: https://prnt.sc/137piv1
3. How do you set? you can adjust to preview on mobile and PC at suitable point with both.
Best regards.
Thank you for fast reply!
1. See here https://snipboard.io/MmQksz.jpg
2. Thanks for the info!
3. Email preview https://snipboard.io/V0HDuo.jpg – settings: https://snipboard.io/yH1vF5.jpg
Hi,
1. Can you screenshot this template building page in order to see your configuration? We tried to insert Logo image or image source, checked on Iphone, but did not catch this problem.
3. It is responsive problem on Mobile and PC, you can align all column to the left and check again. In the premium version we have option named: Responsive point that allow to adjust responsive point properly on mobile and PC that helps to address this problem, you can see this image: https://prnt.sc/137t10x
Best regards.
Hello. First of all, congratulations on developing this great plugin. Yesterday, I tried it on a website but now I need to revoke this and use on a different domain. How do I change domain activation? Can you help, please?
Hi,
Thank you for letting us know about your problem.
We support to change the key from the dev domain to the live domain, not among live domains. So please confirm us this information.
Best regards.
Hello,
I’m so sorry. Each license is only for a website. You can see Policy https://codecanyon.net/licenses/standard
Hello. Yes, I’m using befash.com.br as dev domain (to make tests), but how do I activate another domain as my live domain? (I didn’t know this, maybe I did something wrong on install, sorry).
Additionally, I will no longer need the dev domain, only the new domain as live.
Thank you for the help. Regards.
Ok. I removed your dev domain. Please active on your live website.
Does the premium version allow for updating style across all email templates? It takes forever to edit each one individually for things like social icons, logo, etc
Hi,
The feature to update an edit for all email templates is unavailable in our plugin. However, you can copy and paste a block of elements (Header, footer..) among templates, You can see this: https://prnt.sc/1357gxg
Best regards.
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