541 comments found.
We had a SEO problem with our ecommerce categories indexing
Now we have found out
Basically the plugin they put noIndex on every category woocommerce of our Shop
If you deactivate the plug-in b2b beverything works regularly
Same problem this user had Insomedia in the commnet
Help please
Amazing plugin experience! We’re not OK with programming, so please help us – how can we active Registration Pending option? We want to approve user registration and after our confirm, they will use our site. How and where can we place hook code? or how? Can you give us some video (Loom screen record, for example, how to use hook code for user approval). Thanks and wait
Hi Elenet123, I’m glad you like WooCommerce B2B! Can you please refer to the portal dedicated to technical support:
https://support.woocommerce-b2b.com/describing your doubt in detail? Our support team will be happy to answer your questions asap.
Can I send email notifications for new orders and new signups to the Sales Groups’ respective sales agent?
Customers can select there sales representative on signup, and the Store Manager, Admin and Sales Agent will receive a new user notification.
When this customer places an order, Store Manager, Admin and Sales Agent will receive a new order notification.
Hi Hazanator, I think there has been some confusion. This is the comments page dedicated to WooCommerce B2B, but support you want to refer to WooCommerce B2B Sales Agents. In any case, when a customer places an order, WooCommerce by default sends an email to the admin or to the emails configured in WooCommerce itself. In WooCommerce B2B Sales Agents there is a special option that allows the sending of a copy of this email also to the customer’s reference agent. Regarding the new account, no additional notification is sent, sorry
hi. is there anyway to just turn on a payment method for a particular group of users instead of disabling it? I would like wholesale buyers to pay via bank transfer but if I turn it on, my B2C customers will see this option when they checkout as well, which shouldnt be available to them
Hi sminghui, in WooCommerce B2B payment methods and shipping methods can only be disabled per group. However, bear in mind that the default GUEST group also includes all unregistered and non-logged in customers, so you may want to disable your payment method for the GUEST group. You can try this desired scenario on the live demo:
https://demo.woocommerce-b2b.com/wp-admin/Hello guys,
We install but then we get directly this error:
There has been a critical error on this website. Learn more about troubleshooting WordPress.
We check logs and it shows:
php7:error [client 10.4.4.45:56328] PHP Fatal error: Uncaught Error: Class ‘WC_Payment_Gateway’ not found in /var/www/html/wp-content/plugins/woocommerce-b2b/includes/classes/gateways/class-wcb2b-payment-gateway-quotation.php:11\nStack trace:\n#0 /var/www/html/wp-content/plugins/woocommerce-b2b/includes/classes/class-wcb2b-hooks.php(75): include_once()\n#1 /var/www/html/wp-includes/class-wp-hook.php(292): WCB2B_Hooks->{closure}()\n#2 /var/www/html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters()\n#3 /var/www/html/wp-includes/plugin.php(484): WP_Hook->do_action()\n#4 /var/www/html/wp-settings.php(423): do_action()\n#5 /var/www/html/wp-config.php(126): require_once(’/var/www/html/w…’)\n#6 /var/www/html/wp-load.php(37): require_once(’/var/www/html/w…’)\n#7 /var/www/html/wp-blog-header.php(13): require_once(’/var/www/html/w…’)\n#8 /var/www/html/index.php(17): require(’/var/www/html/w…’)\n#9 {main}\n thrown in /var/www/html/wp-content/plugins/woocommerce-b2b/includes/classes/gateways/class-wcb2b-payment-gateway-quotation.php on line 11,
Hi LogotypFabriken, please open a support request on:
https://support.woocommerce-b2b.com/to allow us to investigate
Hi, can you please respond 3 questions before buying :
1. is customer able to create an account and to choose whether he is B2B or B2B in order to have differente prices and tax according to his group ? ( I mean during the checkout process)
2. I need another functionnalty : customer has sometimes to sign a document before buying or during the process of buying… (discharge of responibility) for councel services. is it possible ? do you know some plugin to add ?
3 I need customer to pay complete price, or in 2 or 3 payments possibility. is it possible ?
Thanks
Hi Digitale_A, of course, here are the answers you are looking for:
1. Prices are calculated based on the customer’s group, so it is necessary that the customer is registered and logged in and has a group. The customer can choose their own group (there is an option that activates this possibility) but during registration and not at checkout.
2. No, WooCommerce B2B doesn’t have this feature, sorry.
3. No, WooCommerce B2B doesn’t have this kind of feature feature, sorry
Hello, we would like to ask if your plugin supports Tier pricing and if also it can change the currency in tier pricing because we have bought B2B King before and they have this problem that cant be solved. With tier pricing cant calculate the prices to other currencies. Please let me know so we can purchase your plugin. Thanks
Hi HomeSystem, yes, WooCommerce B2B has tier prices functionality, but the currency issue is not clear to me, could you please explain in more detail your need and the problem encountered with the other plugin you used in the past?
The problem was that everything with currencies was okay except the tier pricing. The tier pricing didn’t calculate to other currencies it only changed the symbol for example the tier pricing was 10Eur for 10pieces … but when switching to other currency it showed 10CZK or 10USD for 10 pieces… and it didnt calculate the correct price it just changed the symbol of the currency. But in normal pricing everything was working fine. Thats our question. Thanks a lot for your reply.
Hi HomeSystem, consider that tier prices are passed to WooCommerce’s “wc_price” function, so if the plugin you use for currencies uses hooks in this function, it should work.
HI,
For quotation, can we generate pdf quotation and mail to customer?
Thanks
Hi Jane_29, no the quotation is not sent in PDF but as a transactional email (similar to that of the order summary)
Hi again,
I’m using your B2B plugin but I’ve detected that it is not working when I’m apliing discounts on the prices. I mean that I’ve applied discounts on all the products, for the guests and for the B2B user profiles… But on the front-end it only shows the discounted price, but it doesn’t show the original price… Please check on https://www.mitsho.es/producto/sudadera-love-happens-roja/
May you give any clue to solve this? Thanks!
Hi acme71, please make use of proper support service for our users as already suggested:
https://support.woocommerce-b2b.com/Thanks and best regards
Hi again, I renewed my license support but my Ticket #60994d34d12a7 it’s still on Hold…May you check it?
Hi acme71, your ticket is correctly unlocked and renewed, our team will answer your doubts as soon as possible. Best regards
Buongiorno, mi trovo la tabella del database: actionscheduler_logs che aha superato gli 8GB – nelle azioni programmate di woocommerce mi trovo questo: update_callback’ => ‘wcb2b_fix_prices_300’ – eseguito dal cron in continuazione
Salve arredoannunci, per qualsiasi supporto di tipo tecnico puó aprire un ticket al nostro team dedicato ai nostri ute:
https://support.woocommerce-b2b.com/Everytime I make a new group they can see all the categories and I have to open all the categories and removing permissions of the new group.
Is there any way to make categories CLOSED or private in order to any new group can see them unleed I go to the category and check it?
Or, Is the any way to set the new groups in order to the could not see any category and I would have to choose the category the can see? (just the oposite is now)
Hi guifracot, at the moment it is not possible, we will analyze the possibility of inserting a special hook for the next releases, thanks for the suggestion. Please consider that a dedicated channel is available for support:
https://support.woocommerce-b2b.com/Hi, the life demo is not working
Hi Adeninootari, please try direct link:
https://demo.woocommerce-b2b.com/wp-admin/There is some way to disable the need for the sales agent to add an email address when creating a new customer in the dashboard? I am asking because I do not have the e-mail address of most clients, does that mean I cannot add them? (I mean resellers)
Hi PlonPharm, WooCommerce B2B Sales Agents uses the functions and registration process of WordPress / WooCommerce, for which the user’s email is required for registration purposes. In addition, when a sales agent places orders on behalf of a customer, WooCommerce’s default transactional emails of order summary and order status change are sent to the customer’s email address, so it is also required for a proper purchase process.
I suspected it was so. In any case, is the email address validated? for example if I use “12132131234@123.com? Alternatively, does it have to be new every time. For example I would like to create” trash@trash.com.pl “or could I assign it to customers who do not have an email address? Last question – is it possible to edit customer e-mail addresses?
I am looking for a solution to my situation
I’m sorry, but as I told you, the registration process is that of WordPress / WooCommerce for which you cannot use the same email for different users or even modify it. This does not depend on WooCommerce B2B Sales Agents, but on WordPress.
Hello. Is your plugin compatible with this item: https://wordpress.org/plugins/advanced-product-fields-for-woocommerce/
Hi keyconn, unfortunately we don’t have the possibility to test our plugins with third party plugins, there are too many, I’m sorry but I don’t know how to give you this information. However, I can tell you that both WooCommerce B2B and WooCommerce B2B Sales Agents are developed using WooCommerce standards and hooks, precisely to ensure strong compatibility with assets that use the same standards 
I don’t know the plugin you reported, but it seems to do things completely unrelated to WooCommerce B2B, so there shouldn’t be any problems
Thank you for the speedy response!
You’re welcome!
Hi, I use the “WooCommerce B2B Sales Agents” plugin for calculating agent commissions. Using this plugin is it possible to assign different percentage commissions based on the group? Or set a commission not as a percentage but fixed per product? Example if the customer is standard the agent has 10% commission, if he has a B2B price list the commission is 5%, or, if the price is regular, the commission is € 10 if the price list is B2B commission € 5. Thanks
Hi admir1985, WooCommerce B2B and WooCommerce B2B Sales Agents haven’t this kind of feature, I’m sorry
Hi, how can we update the plugin? Do we upload the archive again? Thanks
Hi guifracot, you can upgrade by downloading the new version and replacing the plugin folder in FTP. Find more details in the documentation:
https://woocommerce-b2b.com/documentation/Best regards
Hello and thank you for your awesome plugin and your awesome support. We purchased and we want to purchase again for anohter project. Just a quick question. in a b2b and a b2c shop: -can we show prices without tax in b2b customers -and prices with tax in retail customers? Thank you in advance!
Hi flyingfinn64, yes, WooCommerce B2B has an option for this, “PRODUCT PRICES WITH AND WITHOUT TAXES”. This option “Displays the prices including taxes for B2C customers (Guest) and taxes excluded for B2B customers (assigned to other groups).”
Hi, with this plugin, is it possible to manage the shipping price per miles? (0,42cts per miles, from shop to client). Thank you
Hi ClemHrl, I’m sorry but WooCommerce B2B hasn’t this kind of feature
Hello,
Can we remove woocommerce b2b logo and other text related to plugin from the site?
Hi, Please reply, I am waiting…
Also, can we define package quantity by variations? I think this is more important as some people use same box for all the sizes and because of different sizes, different quantity of items can be fit in one type of box.
Please confirm if this can be done using this plugin?
Hi freefugga, if you refer to backend, I’m sorry but WooCommerce B2B logo is used to identify the sections dedicated to the plugin and it is not possible to remove it unless you modify the plugin files (not recommended).
Regarding the package quantity, I’m sorry but it is considered at the product level, not on the single variation.
Hi there, Is it possible to set a product be shown only on b2b users on a way that is not shown on guests? I.e. if I am a guest user not to be able to see it (404)
Hi Newsphone, WooCommerce B2B allows you to set visibility by product categories, not on a single product, sorry. Please consider using a dedicated portal for our users to ask for support:
https://support.woocommerce-b2b.com/
