22690 comments found.
Hello,
I’ve found that your “vc_carousel.min.js” triggers and error by calling this object property:
$.support.transition.end
As you can see in the screenshot (console error):
Can you please suggest a quickfix until you release an update that fixes the problem?
Kind regards,
Arlind
Hello, Can you please share more details on how the issue can be replicated? We tried adding image carousel at our end and it does not seem to be showing such an error.
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If you have two or more Image Carousels in one page this error is thrown. So Copy this shortcode, add your images then duplicate to make 2 or 3 copies of the widget and the error will appear:
[vc_images_carousel images="4588,4589,4590,4591,4592" img_size="large" onclick="custom_link" speed="5900" autoplay="yes" wrap="yes" title="circle of life Sweden" custom_links="#E-8_aHR0cCUzQSUyRiUyRm80cmIubmwlMkZwb3J0Zm9saW8lMkZjaXJjbGUtb2YtbGlmZS1zd2VkZW4lMkY="]
See this video: https://d.pr/v/IhuBU6
As you can see the bug is tested in Twenty Twenty One theme and it randomly appears.
Hopefully you can fix this quickly.
Arlind
Did you had time to look into this issue?
Can you please provide a quick fix because this widget is unusable for now.
Arlind
Hi, A plugin like yours that is being used by millions of websites shouldn’t do those structural updates that affect websites.
In ver 6.4.1 using vc_map for a textfield I was using ‘value’ => mt_rand(), This was generating a random value in frontend editor mode, if I drop the same element multiple times then it would have different random numbers without refreshing the page. Now with ver 6.6.0 it generates the same value every time I add the same element without refresh. Looks like you have changed the pattern of frontend editor mode.
I don’t have a license for this as I am using it with the theme.
Thanks
Hello, We will add it onto our list so that it can be checked further in future updates.
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After updating the plugin I can no longer update the page because it adds html tags before the elements and pages break when I save them. I sent two tickets 2 tickets, one of which was almost 2 days ago and nobody is responding to emails. I need this fixed so my site can work again. Please respond to email @nextoronto.com or provide the fix here.
Hello, I searched through our portal and we do not have a ticket opened via @nextoronto.com. Once you open a ticket via: http://support.wpbakery.com/ you will receive a ticket id. Please share the ticket id of the tickets which were previously opened.
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Hello, how we can add multiple parameter in post grid for filter? as of now we see only dropdown can we add textbox or any other elements for filter? is there any way to change the layout of postgrid? Appreciate your response Thanks
Hello, You can change post grid layout using grid builder to create a custom grid template. Unfortunately, it does not support adding multiple parameters for the grid filter.
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I’ve sent two tickets days ago and haven’t heard back. I installed the latest version and for some reason WP Bakery adds a
tag on update which breaks the page. Can someone please tell me how to fix this or answer my tickets?
Hello, We respond to the tickets within 12-24 hours. Currently we do not have a pending ticket requiring a reply for more than 24 hours. Kindly check your email spam folder as sometimes the reply might land there. If the issue still persist, then please share your ticket id with us and an alternate email id where the reply can be forwarded.
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There is nothing in my spam folder and all other emails were received. I don’t have a ticket ID from brainforce anywhere in the email. I have received responses in the past. Here is the timestamp in the header: To Brainstorm Force Support on 2021-03-17 01:15 Email is coming from email @nextoronto Please respond as the I can’t update pages because WP Bakery is currently not working as it should.
Hello, It looks like you wanted to contact Brainstormforce support. We are WPBakery Page Builder. If you have purchased WPBakery Page Builder, then you can open a ticket via our support portal: http://support.wpbakery.com/
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Is WPBakery currently compatible with WordPress 5.7? I cannot update links in the WPBakery FrontEnd Editor.
Hello, Yes, the latest version 6.6.0 is compatible with WordPress 5.7. Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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To use on unlimited sites which license to buy?
Hello, The plugin does not have an unlimited sites license. For each site, a separate regular license needs to be purchased.
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Is there an official way to report general bugs? Since the update to 6.6.0, the Masonry Post Grid generates additional p-tags. I am not concerned with individual support, as I purchased the license through a theme and therefore cannot get support. However, I find it strange that there is no way to report bugs. No mail address, no contact form for bug reporting. And via Facebook there is only a reference to the ticket system. However, I can only write to you a ticket if you buy a license, but I don’t see that, because I just want to describe the bug precisely in your interest and probably also in the interest of more of your customers.
Hello, When the license is received with the theme, in this case any issue should be reported to the theme developer. The theme developer can then forward it to us as they have purchased the extended license.
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Hi Rohan,
alright. Thanks for your reply 
Hello, I don’t see the “Design Options” menu, how can I activate it?
Hello, It might be disabled by the theme using an integration code. In such case, you can contact theme developer to re-enable it.
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Do you know if the bridge theme removes these options?
Hello, Unfortunately, we are not sure of particular theme. You can re-confirm it with the theme developer.
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oks, thank you very much.
Hi guys, we (as a web agency) have numerous client sites running on the WP Bakery page builder but some of the theme providers seem to be introducing Elementor as an option. I had already one case where the theme provider (Newspaper theme) stopped fully supporting WP Bakery and the disruption of manually migrating their site to their version of Elementor was quite big.
My question is this:
Let’s say the theme provider stops supporting WP Bakery and only provides a new version of its themes only based on Elemntor. Is there any way for me to keep using their new version of the theme and still using WP Bakery?
Hello, If you purchase a direct plugin license from us, then you can update the plugin yourself, so that you can keep using it with the updated version of the theme.
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I think you probably missed this part: “Let’s say the theme provider stops supporting WP Bakery and only provides a new version of its themes only based on Elemntor.”
- The existing template design is available only with elementor shortcodes sonce the theme provided started supporting only this. The theme has the same design but no longer WB shortcodes are there. Even in this case WPB will work?
Thank you!
Hello, The WPBakery Page Builder will continue working as long as the content is built using it’s standard elements.
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Thank you.z
Hi,
Suddenly I can’t edit with the bakery builder. It appears text and code but no the visual builder. Also I can’t see or edit Yoast SEO and more things going on that seem to be an error. I already deactivated all the plugins one by one to see if something was making this error but nothing changed. I bought the licence may 2019, does someone knows if I need to buy something else? Can I update the wordpress to the latest version? Please HELPPPPPP!!
Hello, Please make sure that you are running the latest version of WPBakery Page Builder which is 6.6.0.
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After I installed it I got this error:
Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘et_tabs_admin’ not found or invalid function name in /home/xxxxxx/wp-includes/class-wp-hook.php on line 292
Any idea why?
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Why is support for your product being dropped everywhere? I love your product I don’t buy a theme that doesn’t have your product integrated into it. Now I am interest in using AMP but no plugin agrees to work with WPbakery page builder. How does anyone use your page builder with AMP?
Hello, Unfortunately, we have not tested AMP with the WPBakery Page Builder. It might cause some issues when using both together.
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Hello, is there a way to set the padding on a desktop but exclude it from showing on mobile? or even set a different padding on mobile?> thanks
Hello, This can be done with some custom CSS by using CSS media query to target different devices.
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I am rebuilding my website and downloaded the most current versions of WordPress and my theme, Waxom. When I install required plugins, it says that WPBakery requires an update from 6.5.0 to 6.6.0.
I click to update and it says it is updating, but then I get the same update message. Any thoughts as to why?
Hello, You can update the plugin to the latest version using any of these two methods: https://kb.wpbakery.com/docs/getting-started/update/
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Hi guys,
Hope you can assist,
I’m trying to disable the builder on specific custom post types via Role manager > Admin. But when I uncheck my cpt and save, they just reload as being checked again.
Thanks
Hello, Please make sure that your are running the latest version of the plugin which is 6.6.0 and no other plugin is altering the role manager saving at your end.
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Hi there,
Thanks for the response, I’ve tried this with an up to date version and with all plugins disabled and it’s still not working.
Thanks
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi guys,
My support has expired so I can’t create a a ticket.
I’ve noticed a bug that when using the builder a custom post type, and styles set within a component aren’t applying, such as adding a background to a column, paddings etc.
Could you point me in the right direction for a fix. I’ve been searching online and can see other users are experiencing this issue also.
Thanks
https://forums.envato.com/t/wpbakery-styles-not-applying-on-custom-post-types/297272Is anyone else here having a problem with post grid (and post masonry) having too much space between title and text? Is it the Wordpress update from last night?
Hello, Can you please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hell, I’ve purchased at Mar 2016, I’ve never asked any support, hope you can answer a small question that I never figured out. I’ve active licence code, and reinstall plugin few time, at admin page under pagebuilder option, there isn’t any “template” link. Only general settings ’ role manager ’ vc-color ’ vc-updater ’ short code maper ’ grid builder ’ about ’ links. no template related links?
Hello, The template link is available under WPBakery Page Builder menu in dashboard if the templatera add-on is used.
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Thanks, no wonder I can’t find it!
Hello guys,
I’ve got a pre-sales question.
Three years ago, I bought a theme which was powered by WPBakery.
Unfortunately though, the theme is not being updated or maintained since Aug 2019.
I would like to keep the WPBakery in good health, as it is starting to be outdated and unfortunately being hacked.
Therefore, I’m thinking about purchasing a license.
Will I be able to install it, overwriting the existing one, on my instance without losing any data or website design?
I’m currently on version 5.7…
Thanks!
Hello, There will not be any issue if the original version received with the theme was not customised by the theme developer by modifying the core plugin files. However, if the core plugin files were modified, then it can cause an issue as those modifications will be lost upon the update.
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I bought the plugin, backend only code issues solved!!!!
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