152 comments found.
Hi, is this compatible with the Product Designer for PHP Standalone | Lumise ? and is the Product Designer for PHP Standalone | Lumise script demo actually the php script or wordpress?
as a lot of people on here advertising different platform versions use the same demo for all which isn’t right really, need to test the product your actually buying
Hi travis-taylor,
Thanks for your comment.
1. Yes it compatible with Lumise PHP
2. There will be some addons that do not work with PHP and they are specific to Woocommerce version.
Hope you understand!
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Document: https://docs.lumise.com/
Feedback: http://feedback.lumise.com/
hi,
when is the next version release? There was few bugs that has not been fix until now (since the day I was bought and till the support service is expired)
Hi there,
Thanks for your comment.
Your support has expired so please contact with us via contact@lumise.com. We will help you check it.
You can also renew support to open a ticket. You can check link about renew support https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Document: https://docs.lumise.com/
Feedback: http://feedback.lumise.com/
why need to renew the support when the bugs are coming from the beginning and its never fixes for 6 months?
data-site=”https://lumise.com” data-processing=”true” data-msg=”Initializing..”>
i wanted to try the addon BACKGROUND but demo is not working.
Hi there,
Thanks for your comment.
Please try with https://demo.lumise.com/bundle/
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Document: https://docs.lumise.com/
Feedback: http://feedback.lumise.com/
Hi Sandra Gutierrez,
i tried your link to figger out lumise ‘Distress’ addon in a the demo.
But there is no addon in the ‘lumise left nav wrp’. Only templates and cliparts.
Best regards,
There
What is difference between this and your other product designer?
Hi there,
Thanks for your comment.
Here are a few differences:
1. Easy to use
2. Full document and video guide
3. Support
- You can check series video on how Lumise works to understand https://www.youtube.com/playlist?list=PLOFqofTeEiwypl4X4q50Z-qoAgRZ0BEAa
- You can check videos about the addon bundle at https://www.youtube.com/playlist?list=PLOFqofTeEiwyIndm0TYzDfnuChxTQMWAs
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Document: https://docs.lumise.com/
Feedback: http://feedback.lumise.com/
Hello Lumise, Nice work! I have just two presale questions. Is it possible to upload my own product and let customer customize it? (I’m not sure about that because it is locked in demo version) Last question is it compatible with loco translate this awesome plugin ?
Hi mitrousis,
Thanks for your comment.
Yes, you can add your own product in Lumise. You can check series video on how Lumise works to understand https://www.youtube.com/playlist?list=PLOFqofTeEiwypl4X4q50Z-qoAgRZ0BEAa
We support translate plugin in backend so do not need to use Loco translate.
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Document: https://docs.lumise.com/
Feedback: http://feedback.lumise.com/
i have purchased the lumise plugin, but i dont have any clipart or a tamplate, i need help, do i have to pay extra to get those features?
Hi there,
Thanks for your comment.
You can register an account to get free template and clipart at http://sync.lumise.com/
If you have problem please help me open a ticket at https://king.ticksy.com/. Our support and technical team will help you. Thank you!
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Document: https://docs.lumise.com/
Feedback: http://feedback.lumise.com/
I PAID FOR SUPPORT I DID EVERYTHING BY THE BOOKAND HAVE BEEN IGNORED FOR MORE THAN A WEEK. WHY DO YOU CHARGE FOR THE EXTRA 6 MONTHS SUPPORT BUT IGNORE ME. I NEED SUPPORT.
Hi mckingley,
Thanks for your comment.
Verry sorry about the problem you are having.
Maybe the ticket has missed. Please help me open new ticket about the problem. http://king.ticksy.com/
Our support team and develop team are always ready to help you.
We are sorry for the inconvenience. Hope it does not affect your plan.
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Document: https://docs.lumise.com/
Feedback: http://feedback.lumise.com/
Hi, I installed the site, but when i open the editor, it shows me the infinite loading icon, how to solve that? Many thanks!
Hi Gelander-Zeck,
Thanks for your comment.
If you have problem please help me open a ticket at https://king.ticksy.com/. Our support and technical team will help you. Thank you!
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Document: https://docs.lumise.com/
Feedback: http://feedback.lumise.com/
I have a lot of templates in .ai files – is it possible to import them as templates in .ai or .svg?
Hi there,
Thanks for your comment.
You can add new template with PNG JPG and .lumi file.
And add new clipart with SVG PNG and JPG
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Document: https://docs.lumise.com/
Feedback: http://feedback.lumise.com/
Hi, is there a simple way to convert photoshop files into design templates for this system? How do you recommend creating our own custom design templates?
Hi jsone909,
Thanks for your comment.
Sorry, currently we do not support convert photoshop file to design template.
You can add new template with PNG JPG and .lumi. If you want to create template editable you have create it in editor you can see video about how to create it https://youtu.be/GmiaTX8As0c
Hope you understand what I mean.
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Document: https://docs.lumise.com/
Feedback: http://feedback.lumise.com/
Hi, thanks for the quick reply. (I am working on the app now on one of my client’s, we are working to figure out how to get into their envato account, so that I can write you from the account with purchase confirmation)
I converted the photoshop layers to SVG and added them as clipart, so that I can re-create the layouts as .lumi templates and then I uploaded them to the system.
I have two issues that I am hoping that you can help me with.
1: The SVGs are big and heavy, so the editor acts weird. Is there a workaround? We are building print marketing flyers, tri-folds business cards, etc. Which are large files.
2: When you load the template the clipart layers aren’t in the correct order, so you have to select certain ones and move to the top to get the design back. Otherwise it’s a blank screen with a few elements. Is there somewhere in the .lumi file that we can tell the system what goes on top of what? I’m not sure why they rearrange when you load the template. Also when you click to print the file, it’s a blank screen, not the design. (This is only an issue for the design that we imported ourselves, all of the stock ones work). The javascript console shows no errors.
Thanks again.
I bought a new version. After install, I am getting SQL Errors when trying to upload a new product base and I am not able to view or use any of the stock product bases on the front end. I’m submitting a ticket, I guess.
Hi jsone909
1. You can create template editable with .lumi. You can see video about how to create it https://youtu.be/GmiaTX8As0c
2. If you have problem please open a ticket at http://king.ticksy.com/. Our support and technical team will help you check it. Thanks
Best regards
Sandra
Hallo Sandra
Will this DISTRESS only work with white background ( in your video tommy used a white bag)?
Please look at a downloaded png from my designer-site at: https://www.bilder-upload.eu/bild-ce2fc9-1609777586.png.html
You will see the image is not printable like that. (I had a shape with pgn on top and this on a red shirt). I thought the lines of the distress will be transparent.
Wish you a good year 2021.
Hello Tung
please show me the demo you are talking about. If i can check out the new function in lumise on demosite life i see it how it is working.
My question is again: what is a demosite for if i can not test the functions you offer? Let me be a customer on your demosites without ordering a product.
Today your demosite -Add ons and -Prinful hat server error 403 for designtool.
Best regards and a wonderful new year to you and lumise team
Robert Weinmann
Design&Print
Hi Robert Weinmann,
Thanks for your comment.
Sorry, the demo is not available. You can see video about how it work https://www.youtube.com/playlist?list=PLOFqofTeEiwwSUEyyDFfY8iuBRc8NMyCp
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Dear,
I am ready to purchase it..
I want to know does this support Team Hersey Support With each jersey have player name and Number and Order Size and Quantity.. Please Update
Hi welldoneclothing,
Thanks for your comment.
Yes, we are planning to develop the addon Name & number.
Hope it will be available soon.
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Hi please show me the addon DISTRESS working in your Demosite. have fun
Hi there,
Thanks for your comment.
You can check video about how it work at https://youtu.be/6nc-yw5b7T4
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Hallo Sandra Gutierrez
sorry i did not ask for a video.
Cant you show the addons aktive in your demo?
Whats your demosite for?
Have fun
Hi I want to purchage this item but i have a question ” Can I download a client side customize file as adobe illustrator file from Admin dash board” ?
Hi Ozair_ali,
Thanks for your comment.
When customer completed an order the admin will receive file design in email or download file design in order detail. And the customer only receive file design in email when order status is completed. That mean they will pay to download design.
And currently we support export file design with PDF and PNG
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Hi, presale question: I read the “upload_max_size” must be over 100mb but my provider aruba.it have only a different configuration called “upload_max_filesize” is it the same?
Hi avinus,
Thanks for your comment.
It’s not the same. You can try to contact with hosting support and ask about upload_max_size. They will help you increase it. Thanks
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
How about allow shapes to be deformed, like a square be able to stretch in a rectangle shape, just an opinion
Hi Dan,
Thanks for your comment.
Sorry, can you explain more or send me your screenshot about it? I’m not sure what you mean.
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Sure, I hope this screenshot help to explain me better, thank you for your amazing help, https://snipboard.io/US6tDd.jpg
Hi for some reason when activation this plugin my site will not cache any idea what’s going on?
Hi Tookie_Rhimes,
Thanks for your comment.
Your support has expired so please contact with us via contact@lumise.com. We will help you check it.
You can also renew support to open a ticket. You can check link about renew support https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards,
Sandra Gutierrez
Customer Success Manager
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
Do all work for the lumise PHP version?
Is there any material for me to create my own Addons?
what is this with template and clipart in current file?
Hi sunsuk,
Thanks for your comment.
Sorry, please explain more about it.
I’m not sure what you mean.
If you want you can check videos about the addon bundle at https://www.youtube.com/playlist?list=PLOFqofTeEiwyIndm0TYzDfnuChxTQMWAs
Best regards,
Sandra
i see this addon bundle for template and cliparts > what is the different with this > https://prnt.sc/vnvmqd
Hi sunsuk
The bundle addon are additional features available to Lumise.
It inlcude +8 addon. You can check video about how it work You can check videos about the addon bundle at https://www.youtube.com/playlist?list=PLOFqofTeEiwyIndm0TYzDfnuChxTQMWAs
You can disable/enable Drawing in Lumise settings. https://tppr.me/K3Xdx
Best regards
Tung
