215 comments found.
Some messages show incorrect date. I sent a message more than a month ago but on the conversation the message time says “day ago”. It also shows this on the chat history sidebar.
Hi can you please open a support ticket with relevant details so that our technical support team can assist you
Presales question: Is messaging supported from admin area or only from front? Can admins, editors, authors use it on the back internally?
Sorry, messaging is only supported in front area. And admin, editors or authors can’t use it on back.
Instead of message on buddypress tab, and upon click it goes to page not found.
This is what it shows on the buddypress tab” “
Instead of message on buddypress tab, and upon click it goes to page not found. Pls help
hello, We need to check issue on your end. Please open a ticket in our ticket forum.
Is it possible to use this plugin without Buddypress? Do you think it will work with Mylisting (listing theme). Connect buisness owners with customers/consumers?
Yes, You can use the plugin without buddypress. This plugin works with wordpress user it has no dependency with buddypress. But this plugin works with buddypress too.
Hi. When I use the shortcode [yobro_chat_new_message user_id=?] Can I remove the chat button? does it go to the next step?
Hello, We are not clear about your query. Please open a support ticket regarding your issue.
Hello! Can I watch what my websites Customer and Freelancer messaging to each other other words there inbox chat/ chat log. And if I can see it then will I be able to see it live?
No, admin can’t see others message. Messages are encrypted. No live option is not available.
Hello. I have been buying and using the YoBro plugin. I have a question I would like you to help us with. It’s in a single page poster, I used 2 times the shortcode yobro_chat_new_message, it only received 1. Now how can I make it receive more than 2 times using that shortcode. Thanks
Hello, You can’t use the same shortcode twice on any page.
Is there a way to use that shortcode 2 times?
You have to modify the shortcode to change the rendered dom.
this takes a long time. Can you guide me. I am in urgent need now?
Please open a ticket in our support forum. Our support team can guide you in right direction.
Presale Question: Is this plugin still development? There wasnt an update in the lst two years
Most of the feature we wanted to provide with this plugin is already developed and available in the latest version. Right now we only push updates for major bugs. we haven’t heard of any major bug from our user till now.
Hi,
I purchased the plugin as it seems fulfill my client requirement. Being stuck as I couldn’t change anything due to minified / encoded script and already submitted a ticket without any response for 4 days. Please advise. Thank you.
The full working version of the plugin is there and the files included already mentioned in the plugins detail page. However, with the extended license it’s possible to customize full code of the plugin.
Dear redqteam,
Many thanks for your answer. In normal circumstance, there’s no way you can simply purchase something -> insert it to the website -> an voila, charge client for that, customization always need here and there. It’s ok if you distribute like encoded, unreadable, non-customizable Free version and customer need to pay for the usable version, in this case I bought the plugin to support your effort in making it.
But if what I received is a non-editable, unreadable version, what’s the different between purchased version with a warez version that I can download somewhere else ? I hope you understand the situation (I also submitted a ticket but no response from you guy so far) and we can solve this matter shortly as my deadline is near and the plugin already contains almost 90% of what my client need. All I need to do is just some adjustments which I can’t do right now. Thank you.
It’s not editable is not true. All the PHP files are there for you to make changes, also you have hooks to make changes there. Item details page clearly informs what files are included with the plugin. you can customize style, color, etc easily using css.
Now if you want to make custom development & develop new features, support won’t be able to help with that according to the Envato item support policy as mentioned here https://themeforest.net/page/item_support_policy. The plugin has very little js which is minimized because of js size, performance etc. Also, we have used some very advanced js with bleeding-edge technology. We listen to user requirements and if it’s a valid requirement and possible to implement we will try to integrate those in our plugin. We don’t our users to spend tons of time to spend on that little js part of the plugin where the chances of getting any success are very little. As we won’t provide any kind of support it’s not included in the plugin. If someone has his own custom requirement then we can’t do much help here.
Thanks
Dear redqteam,
Many thanks for your fast response. Sorry I didn’t mentioned my issue correctly. The problem is my client want to change a few parts which require JS customization and I can do it myself but all JS files are encoded / unreadable, so there’s nothing I can do. So the question is: Can I have un-minified / readable JS file so I can update it to fit my client need ? You can also see my ticket here https://redqsupport.ticksy.com/ticket/2793193
Thank you and have a good day.
Hi guys, there is any way to have more than one shortcode to send a new message in the same page? I mean I’d liki to have many [yobro_chat_new_message] shortcodes in the same page, but with different user_id values for each of them. Actually just the first shortcode appears in the page.
Thanks.
Sorry, No such options available.
hi – your DEMO site does not allow logins. It is showing these errors: Deprecated: __autoload() is deprecated, use spl_autoload_register() instead in /home4/redqteam/public_html/yobro/wp-includes/compat.php on line 502 and ERROR: Cookies are blocked due to unexpected output. For help, please see this documentation or try the support forums.
Please advise how to test demo
Hello, We have fixed the demo. We are sorry for the inconvenience.
Hello, Its a great plugin but are you planning to add a voice chat system too?
Sorry, currently we don’t have any plan for voice chat. Voice chat needs thridparty services but we tried to keep. it simple so customer can use it easily.
Oh Okay, Thank you I wanted to use it with buddypress but sadly it doesn’t have any voice message.
Hello. I hear that there are many hooks with this plugin, but I can’t seem to find any documentation anywhere…. Is this something I can only view after I purchase it?
Hello, You can let us know what kind of functionality you are planning to extend so we can assure you is that possible with existing hooks or not.
I would like to create a third div area on the left of the chat to display completed and active orders from woocommerce between vendors and customers respectively.
It seems to me you can do it without any yobro hooks. I am confused here why you need yobro data for showing this?
Hi,
Hope you are doing well. I have configured Amazon AWS S3 storage in the YoBro Pro settings successfully. But I see that all the files including image, audio and others are being uploaded without the extension.
Can you please tell me if I am doing anything wrong or this problem is happening because of the plugin code?
Looking forward to your reply. Thank you.
I see that there is an existing comment on this issue from two years ago.
https://codecanyon.net/comments/19974277Now I am sure that the problem is with the plugin files. Can you please fix this issue and update the plugin or send me the fixed version?
Looking forward to your reply. Thank you.
Could you please open a ticket regarding your issue in our ticket forum http://redqsupport.ticksy.com/. It seems to me bucket region issue.
Hi, I went to create a support ticket, but I see that the system says I need to purchase the plugin again or extend support time. Can you please have a look at the issue? You already know what is the problem.
Hi, I went to create a support ticket. But I see that the says tells me to purchase the plugin again or renew the support time. Can you please have a look at the issue?
The problem seems to be in the plugin because I have configured the same bucket with my WordPress using WP Offload Lite plugin to see if the problem is with the plugin or any settings. I see that WP Offload Lite plugin works perfectly with the bucket. But the problem occurs with the YoBro plugin. So, it’s clear that the problem is getting occurred inside the code of the plugin.
Hope you will solve this issue. Thank you.
Hi, I went to create a support ticket. But I see that the says tells me to purchase the plugin again or renew the support time. Can you please have a look at the issue?
The problem seems to be in the plugin because I have configured the same bucket with my WordPress using WP Offload Lite plugin to see if the problem is with the plugin or any settings. I see that WP Offload Lite plugin works perfectly with the bucket. But the problem occurs with the YoBro plugin. So, it’s clear that the problem is getting occurred inside the code of the plugin.
Hope you will solve this issue. Thank you.
Hello, We need to access to your site to check the issue and this is a public forum.
I can’t share the access of the website publicly. Maybe I can provide you screenshots of YoBro settings page and AWS settings.
I think you should download the plugin that is currently tagged as 2.3 version and then setup Yobro in a test site with free AWS S3 storage. I am sure you will get the issue as well.
This is not about my WordPress installation only. I tested it in fresh installation and yet found the issue which clearly means the problem is in the plugin.
Please test it and let me know what you think. Thank you.
Maybe you can provide me your Skype id and we can connect to fix the issue. Let me know what you think. Thank you.
Sorry, Providing support through skype is not in our policy.
I read in other comments that you have plans to implement email notification on new messages. Is it implemented already? If not, is there a work around? And how should it be done?
Our plugin has enough number of hooks to implement email notification on your own.
Thank you for quick reply. Do you offer support if I need help with that?
Yes, our support team will guide you for any issue you face.
Hello, Unable to send image file using chat. can you solve it.
For sending image or any type of attachments you have configure aws s3 credentials in yobro settings.
As per your response we have settingup the AWS service and created a bucket(Even tried with public access) and enter the details here https://prnt.sc/wjmwo3 but still attachment are not sending. There is nothing happen on click on the send when we attach a doc or image.
In the region section you have to put the bucket region slug only “ap-south-1”
Hi, Can this be used to send messages directly a particular user? meaning can i send a message to registered user. Instead of broadcasting, i should be able to send private messages to each user. Is that possible with this?
Yes, this plugin is specially for sending message to individual person. This application doesn’t support broadcasting.
Hello, I want to use this plugin but I have some queries. I have a contact vendor button on my product page. I want that when login user click on this button, Chat should be initiated between that vendor and user . For example if the vendor id =6 , then I can open a page in the click of vendor chat button and will place the code [yobro_chat_new_message user_id=6] . Then please tell will the user chat start with the vendor of id 6 . This is the my main requirement . Will yobro plugin fulfill this requirement?
Yes, You can achieve this. You might not redirect to a new page to send a new message. Rather you can send message from the vendor page with modal. After the message is sent user will be redirect to chat page.
i have added [yobro_chat_notification] to header. fine. but every time i click on a user in dropdown it tell me to sign in. and when i sign in, it goes again and tellls me to sign in when clicking. and the page it creates ending with ?conversationId=, it disables the ssl and gives Not secure.
Could you please one a support ticket regarding your issue in our support forum? https://redqsupport.ticksy.com/
