254 comments found.
for me stop loading !!! why ?
Because of the WordPress 5.6 jQuery changes. Please download latest plugin v1.5.3 and install to fic the issue. Thank you.
Bought it today, works, like it, but one wish! Update the navigation icons to modern high res ones. The one delivered are soo old school low res on 4K 
And another wish, “Show Navigation on hover” 
We are glad you like the plugin. Thanks for your input, we are considering new icons. Show navigation on hover would be nice too, we can try to provide you a custom CSS for this if you like. Send us email to support@topdevs.net Cheers!
Hi. The plugin Smart Product Viewer – 360º has stopped working after updating to Wordpress 5.6 version. Please look into it & resolve the issue. Thanks
We will release the working version soon. Sorry for the inconveniences.
Please download and install latest v1.5.3 to fix the issue.
Hi I’m trying to place the scroll bar at the bottom but it doesn’t show, instead it shows me the address and play buttons.
I can position the scroll bar at the top, right and left but not at the bottom of the image.
1- Why does this happen?
2- What is the appropriate or default size for the images?
Hi
Could you help me? The plugin is very good. It was what I was looking for, but I need to know how I can place the scroll bar at the bottom of the 360. My other question is, if this can be due to the size of the images, I ask if there is a required size to be able to do it.
Hi
It’s been more than a week, eight days to be more exact and I have not received any response from you. I need help!
We are apologize for the delay with your issue. Please send us URL link to the page where you try to put a scrollbar to the bottom to support@ topdevs.net Cheers!
Hi, while activating the autoplay function and hiding the navigation is it possible to make the autoplay stop after the first drag ? Thanks.
Unfortunately this is not possible at the moment. Sorry.
this plugin works with wordpress 5.5.1?
Hi there! Yes, it works. Cheers!
Hi,
Is this plugin compatible with xtemos Woodmart theme?
Unfortunately we have no data on this matter. Shortcode work with any theme, product image will work with many themes, but not all of them. You can try it and if we cannot make it work for we will issue a refund. Cheers.
Hello,
When I m trying to install it gives below error
Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin installation failed.
Return to Plugin Installer
Please update
Thank You
Hi there! Please make sure you are choose “Installable WordPress file only” and not the “All files & documentation” when download from CodeCanyon. Or unzip the “All files & documentation” and find the installable plugin .zip inside. Cheers!
I want to buy this product for my client. i mean this plugin can i use many another website. can i use this plugin for 10 website
Hi there! You can use it on any number of sites with separate license for each site. It mean you do a purchase every time you install on a new site. Cheers!
Hi, I can’t install the plugin on my website. It kept saying that The package could not be installed. No valid plugins were found. Plugin installation failed. Please reach out to me with this email primelightboxes@gmail.com. Thank you
Hi there! Please make sure you choose “Installable WordPress file only” and not the “All files & documentation” when download from CodeCanyon. Or unzip the “All files & documentation” and find the installable plugin .zip inside. Cheers!
Hi,
I don’t find the web-page with the shortcode’s possibiulities…like function rotate with scrolling page and etc.
Best Regards
Hi there and sorry for the late reply! You can find all the shortcode examples in the Documentation/docs.html file present in the item package you download from CodeCanyon. Cheers!
Hi, I installed the plugin successfully and follow your document to add all the images. When i use shortcode in page. But i cannot see anything. All the area is blank with black bottom line. Can you please give me solution for this.
Please contact us to support@topdevs.net with live demo URL and purchase license. Thank you.
Hi
Does it work with CDN and image optimizer plugins?
You can use images from media library only, if you media library is somehow linked to a CDN then it might work, otherwise it won’t work. Optimizer plugins also depends. You can give us a plugin so we can test against and give an answer. Cheers!
Hi, is it possible with your plugin to just show 180 degree of a product? Like just showing the front and not the back of a rim for example? Many thanks in advance
Sure. You can show as many of the plugin as you want. For animations other then 360 view we recommend to use a scrollbar feature like the one used for iPad here http://topdevs.net/smart-product-viewer/
Get an extra 6 months of support now and save $4.00? Please, you guys dont take years to reply! Product loading at 0%, set as product image not working for my Woocommerce.
Support rules are set by Envato. We are really sorry about your bad experience. You email ticket is already in process.
Hi! Nice plugin, it works perfectly! I’dd like to add an overlay image (just like a watermark) that disappears when I start dragging… is it possible? Thanks and best regards, Alberto
This is not possible with the plugin, you will need custom coding for this. Unfortunately we don’t provide services like this at the moment.
why is this plugins js enqueued on every single page instead of only the pages where the plugin is used? No options to defer or load in footer.
This is coming in future releases. Thank you!
looks great!
any chance of getting this as an html/jquery/php standalone version, too?
thanks.
The original script we used for our plugin is not maintained anymore, sorry. We also have no plans to release it as a standalone version.
