225 comments found.
there is an error when trying to start the zoom room a message is notified about the internet connection however my connection is ok and in no way can i transmit the zoom lesson inside the platform can help me
For getting developer support, please contact our Support Center
Hello,
I allow myself to ask this question again … Do you intend to offer https://meet.jit.si/ rather than Zoom? Indeed, the Jitsi Meet system is free (open source) and unlimited and above all much easier to set up for students.
I have a lot of difficulty getting Live Zoom to work on my site and therefore my trainers don’t use it.
In any case, your script and addons are great !!
Have a good day. Bruno
Hi, thanks for your interest over our product.
Jitsi Meet system will require source code customization. If you need that service from us, please send us a ticket http://support.creativeitem.com
I am facing this problem since 7 days.
After adding live class addon below issue generated.
Still edit course is not working. Please check this screenshot https://prnt.sc/112v6s3.
I don’t see any table “live_class” in the database. Can you please resolve it ASAP?
Please contact our Support Center
If we take the Zoom live class add-on which supports upto 100 participants in one meeting, then can we concurrently run 15 such different live classes with the same zoom ID in which in each live class there will be upto 100 students. What I mean to ask is that using the same Zoom ID can I create 15 different live classes and in each class there will be upto 100 participatns?
Thanks for your interest over our product.
There is no limitations on our end. Depending on the number of your course students, you can choose higher packages from here: https://zoom.us/pricing
Hello Team,
We are educational institute in qatar. we are planning to purchase ( Academy LMS Live Streaming Class Addon / Academy Learning Management System ).
Because we are planning to provide live online class facility for our students. before purchasing the plugin we need to clarify some questions.
1) we have already a wordpress website. how to connect both lms and addon to our website ? ( using shortcode ? )
2) How much online live classes we can do this plugin at a time ? ( We need 5+ classes at a time.., in each class 5+ students ).., is this possible for using this plugin ?
3) We want “whiteboard, filesharing, screensharing, assignment, model exam, record class” features in our online class. these all available for this lms and addon ?
4) if any discount for purchasing these both lms and addon ?
please rply for these 4 questions.., after that we want to purchase.
Thanks,
Some more features we need,
5) Assignments, Model exam, Quiz, Quick meeting room … is this available for this ? 6) Suppose we purchase this lms and liveclass addon.., we want to add our institute name for all places.., i.e Whitelabled feature. ?
Can you please share these 6 questions.
Hi, thanks for your interest in our product.
1) Academy and its addons are developed in PHP. They don’t work with Wordpress.
2) You can take as many classes as you like at the same time.
3) These features will require source code customization. If you need that service from us, please send us a ticket http://support.creativeitem.com
4) The Academy’s discount program launches today.
5) They need personalization as well.
6) You can add your institution name.
Hi,
Thank You for your reply. 
3) How much payment for adding these features in your end ( 1. File sharing 2. Screen sharing 3. Class recording 4. Assignment 5. Model/Class Test )
Thanks and Regards
Please send us a ticket http://support.creativeitem.com
We are just sending you ticket 3 days ago..,
"I'm forwarding your message to our developer team. They will be in touch with you soon. Really appreciate your patience."
But didn’t receive any email last 3 days.., we are waiting.., afterthat we are planning to purchase
What was your ticket number?
Creativeitem Support (Creativeitem) <support@creativeitem.zendesk.com>
Your request (21207) has been updated.
Your order for custom functions is on the queue. Because of the huge load it might take time to customize. Really appreciate your patience.
Hi, Can you please rply ticket number ( 21301 ). Our Problem is to login the Zoom live class Joining time ” Timeout error” Will came. Please
Any another quick support is there ? bcoz.., we are sending a ticket.., reply is next day.., any other option ?
Please check your email and help our developer to solve your issue.
Ticket number submitted : (21318), Please reply.., If you have any quick support option is there ? Like Livechat, Whatsapp or any ?
Hi, Request #21318 “Url, admin details-After enter t…” was closed and merged into this request. Last comment in request #21318:
Now we got this email from your end. Our last ticket number is ”#21318”.
Hello team,
We are waiting long hours ago.., No one reply.., problem not solved yet., What we do.., Today we are planning to start online classes through your lms and addon.., That’s why we are trust you and purchased. But.., You are not support yet. also your side support disabled on Friday and Saturday., Tomorrow is friday., today problem is not fixed.., after 2 days you are respond., Then what we do ?
See your e-mail, please. It’s been fixed.
Hello,
We are adding a support ticket. Ticket number (21363). Please respond asap. Thanks
Please follow up your ticket. It was forwarded to developer team.
this new version v1.2, can students watch zoom lessons through their mobile browser?
Hi, thanks for your interest over our product.
Yes, students can watch zoom lessons through their mobile browser.
Hi, the script is very confusing for live classes business model. There are no search page nor a tab next to “search courses” in the home page for live classes so that student can see and book live classes. Are there plans to implement this soon?
Hi, thanks for your interest in our product.
This feature will require source code customization. If you need that service from us, please send us a ticket http://support.creativeitem.com
My browser and Zoom program are up to date and I am still facing this error ””Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.”” You have opened a ticket, please respond to customers who put their trust in your products
Please check your email and help our developer to solve your issue.
So I can add only 1 zoom call per course right? Is it possible to change conference day/time to another day after using it once?
Yes sir, you are right. You can configure your zoom live class settings and change date anytime.
did you resolve the issue maybe, when i tried to join to zoom class i cant join audio by computer on the class
For getting developer support, please contact our Support Center
Hello, can a student watch the live broadcast through a mobile browser or the Zoom app?
Hi, thanks for your interest in our product.
This doesn’t support mobile browser.
Thanks for the great plugin, But… I just tried to use it and found it not useful – It’s impossible to define live class per lesson. One live class to finish a course? It doesn’t seem logic to me.. My case is: I have a course with only live classes. I do live classes twice a week. How I can define it with this addon?
Please drop a ticket at our Support Center. Our developer team will guide you on your query.
Is it Support on Mobile App Also ??
It is not mobile app supported.
Please also develop multi academy.
What do you mean by multi-academy?
There is no Live Class TAB menu on the screen when I click the Add New Class button. Please confirm.
Please contact our Support Center
On what screen can the Instructor Live Class(Zoom)? I can’t find it.
T
For getting developer support, please contact our Support Center
Something is weird. If you set Zoom in the Admin account, other teachers cannot use it in the same time zone, right? I think each teacher should set the zoom.
For getting developer support, please contact our Support Center
Hello, when is the 50% off starting? I want to buy.
Hi, thanks for your interest over our product. 50% off is currently ongoing.
Hi. The price is still at 100% price. Please amend accordingly at 50%
is it possible to use more than one zoom account of teachers? can they use their own zoom account for meeting?
Possible. Teachers can use their own zoom account for meeting.
Does student need to have zoom account to attend class?
No, students do not need any zoom account to attend the live class.