580 comments found.
Hello guys, in your next update, can you put settings where we can send mail to specific wordpress user roles (like customers, subscribers, admins, authors, contributors etc). Great plugin by the way
Hi,
This feature is impossible with our plugin. Our plugin can just do its function to design WooCommerce email notifications. Assigning to send emails to specific users is another plugin functions.
Best regards.
I have requested support and at the beginning support solved the problem, but the problem appeared again. How can I get support?
Pls create topic on https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/ Our technical will help you
We have just started our new working day and replied to you on your topic https://villatheme.com/supports/topic/components-are-not-loading/#post-78087. Please check it and let us know the result on it.
Best regards,
Hi,
Great plugin so far! Well done! Is it possible to change the product image size? It looks a bit big at the moment.
Kind regards, George
Hi,
Thank you so much for your feedback.
Product image can be changed with the vertical text type only, you can see this image: https://prnt.sc/vze51u
Best regards.
Thank you for your reply. What about horizontal, which I’m currently using. Can I do it with CSS? It would suit me more…
Hi,
Sorry, with horizontal type, there is a problem with responsive, so we have not made it works with this option (change product image size). Custom CSS is not available now.
We will keep working on this problem and update in the future. Please kindly wait.
Best regards.
why dont you have global settings to design but we have to do each individually
Hi,
This feature is currently unavailable in the plugin, we will keep thinking about solutions for this problem. Thank you for raising us about this drawback.
Best regards.
Hi there, do you have a SaaS version of this plugin?
Hi,
Unfortunately, this feature is unavailable in our plugin.
Best regards.
Hi,
Have you planes ore think about to also have options to atach PDF invoice to your templates becuse it is not so much another plugins we have try working so good but all the times we buye plugins from VillaTheme your plugin actualy work like you promised so we are very pleased of your plugins! 
So keep up the good work!
Regards
Hi,
Thank you for this suggestion.
Yes, we will update this feature in the future updates.
Best regards.
Is the email template plugin broken? I used it with your Order Tracking Premium plugin and can’t add tracking to email. Also, is the plugin Order Tracking’s email tracking update not integrated in? Using default Woocommerce email form, Email tracking update default form by woocommerce is ugly, the other is a template from plugin email. They don’t look right together.
From the same developer why not integrated them?
Hi,
Thank you for reporting us about this issue.
Currently, these 2 plugins of us are being made compatible, please kindly wait for this official update.
You said using Order Tracking Premium plugin, however the license seem not been activated?
Best regards.
I see in the comments that you can’t send a mail in the specific language of the customer. “Therefore a country with three languages is not possible”... I live in Belgium where there are indeed 3 official languages ! Will this be implemented in the future ? Option to specify the language for the customers ? WPML ? Otherwise plugin is useless.
Hi,
We will keep working on this problem to make plugin pair with WPML. Thank you for your suggestion.
Best regards.
Hello,
I am using the free version of the plugin before I make a purchase.
I have found a bug:
When sending a password reset request, the following shortcodes are not populated in the emails – {first_name}, {last_name} and {customer_name}.
All of these are set up correctly in the Wordpress dashboard.
Please can you take a look.
Thank you
Hi,
We will check this issue and update if the plugin has this bug. Thank you for your contribution.
Best regards.
Hello lavendervu,
Do you have any update on this please?
Thank you
Hi,
We are back to work after the weekend.
Reset password email does not include these 2 passwords above by default.
Best regards.
Hi, Does the plugin work with ShopMagic Best regards.
Hi,
We have not tested with Shop Magic before.
Our plugin can design default emails WooCommerce, with a 3rd plugin, you can use the WC Hook element to display contents of a 3rd plugin in WooCommerce emails, or use the default template if the 3rd plugin create a new template apart from WooCommerce emails. You can check it yourself.
Any further help, please contact us on forum for premium users: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Hi there, is it also possible to change the fonts using this plugin? Many thanks
Hi,
This feature is currently unavailable in our plugin now.
Best regards.
How do I set it as default template? Emails sent by some special plugins are now sent with the default woocommerce theme.
Hi,
Our plugin can just customize and send WooCommerce default emails, with the 3rd plugin, you can try with WC hook elements or the default template to display the contents of the 3rd plugin:
You can see this video: https://www.awesomescreenshot.com/video/1976132?key=e17c0bc3f9aaa2973a8f88ee2a928c4c
We also received your topic on forum for premium users, please keep conserving with us if you need any help: https://villatheme.com/supports/topic/how-i-set-default-template/
Best regards.
Hello. Your plugin is great, but how can i implement woocomerce shipment tracking plugin wihtin your plugin? If i receive a fast answer it is much appriciated
Hi,
We are sorry for reply lately over the weekend.
You can drag and drop the WC hook element and place it before order detail in order to display the shipment tracking of an order.
You can see this video: https://www.awesomescreenshot.com/video/1976132?key=e17c0bc3f9aaa2973a8f88ee2a928c4c
Best regards.
Hi team how do i contact support my site is placing the email templete weird as shown here
https://prnt.sc/vusuorHow can this be fixed or what email do i use to get support.
thank you
Hi,
Please create a ticket on the premium support forum, we will help you check this issue: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Is there a way to increase the width of the email?
Hi,
Thank you for using our plugin. Do you mean this width: https://prnt.sc/vuszc0
If yes, currently, the is no option to adjust it in this plugin.
Best regards.
is it possible to customize vendor (dokan or WCMp) emails?
Hi,
Thanks for contacting us. Currently, this feature is unavailable in our plugin.
Best regards.
Hello developer, How can I make your plugin work with this plugin: https://wordpress.org/plugins/wc-confirm-payment/ with the default woocommerce email setting it works flawlessly but, with your plugin active the confirmation link is not sent on the order placed email.
Thanks
Hi,
We will check with the free version of this plugin and inform to you as soon as possible.
Best regards.
Hi,
You can use the wp confirm payment plugin with our plugin, just drag and drop the WC Hook element to before order table, the select the woocommerce email before order table, you can see this image: https://prnt.sc/vsks52
Best regards.
Hi, Thank you for the quick reply but, even if I followed your instruction the plugin is not working with your plugin. Please follow this link https://prnt.sc/vthwh6 to check how the plugin renders on emails without your plugin.
Best regards
Hi,
Please contact us on forum we will help you check this problem: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Is there a way to have the plugin working with German Market? It sends out its own Mails using the WooCommerce defaults.
Hi,
We are back to work after the weekend, thank you for waiting us.
Our plugin can work perfectly with WooCommerce, and not distinguish country markets.
You said, current WooCommerce default emails are still sent when our plugin activated?
Please tell us more detail about your problem, you can create tickets on our forum for technical check: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Hello, Will I be able to change the emails sent by automatewoo? they are using the main wordpress template. will your plugin change the main html email template used by wordpress? thanks
Hi,
Thank you for your interest.
We have not checked the compatibility with the Automatewoo, you can check the free version of our plugin: https://wordpress.org/plugins/email-template-customizer-for-woo/
Our plugin is designed to customize default emails of WooCommerce, you can see this docs in the email section: https://docs.woocommerce.com/document/configuring-woocommerce-settings/
Best regards.
Hello I have a site with three languages, if I make a model for each language, the condition recognizes the country or language of the customer’s country. since it cannot be translated with wpml how can I send in the language of the customer who lives in the same country
Hi,
Thank you for using Villatheme’s plugin.
You can use the “Apply to billing countries” in the rules section in the right side of email template. You can create muti templates then change email contents with these respective country languages, then apply to send to countries using that language.
For example Email English will be applied for country billing in United Kingdom, European zone email will be applied for country billing in Euro. You can see this image: https://prnt.sc/vibvha and https://prnt.sc/vibxk0
Best regards.
therefore a country with three languages is not possible
Hi,
Unfortunately, this plugin does not support in this case.
Best regards
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