26 comments found.
Hi. No data is being passed to HubSpot after changing the HubSpot account to a new one and regenerating a new token. Where is the token stored? In what table and field. I want to check it has updated.
Hello, thanks for your request!
Please send your request via https://codecanyon.net/item/elementor-pro-form-widget-hubspot-integration/25854764/support or envato@itgalaxy.company
Thank you for updating to the new HS Private App
Follow-up: Which SCOPES do we need to check to meet the minimum Requirements? Appears Contact Read + Write alone does not work…needs more permissions.
Ended up checking EVERY box in HS to get the Private App connection to work. If you can, please add the Required Scopes to the Readme or Documentation files if we do not have to check everything. Thank you.
Hello!
You can find this information at step 2 in the documentation – https://itgalaxy.company/en/software/elementor-pro-form-widget-hubspot-integration/elementor-pro-form-widget-hubspot-integration-instructions/
Please let me know if you have any questions – https://codecanyon.net/item/elementor-pro-form-widget-hubspot-integration/25854764/support
Hi, does it work with forms inside of elementor pop-ups?
Hello, thanks for your request!
If this is an Elementor Pro Form widget, then yes, of course.
Please let me know if you have any questions.
Works like a charm, thank you!
Please update to consider that the Deals Pipeline has been Depreciated and changed to the CRM Pipeline.
→ https://legacydocs.hubspot.com/docs/methods/deal-pipelines/overview
Need to map the Deal Stage to correctly import & create the Deal within Hubspot.
The current options do not work anymore: - Appointment Scheduled - Qualified to Buy - Presentation Scheduled… etc..
Please allow users to map Deal Stages to Custom Deal Pipeline States, ex. “Lead”
Cheers!
Hello, thanks for your message and kind words!
Please clarify for what purpose you wrote this information?
Plugin works with API v3 – https://developers.hubspot.com/docs/api/crm/pipelines
My Apologies!
I needed to Re-Sync the connection to Hubspot and now all the new Deal Pipelines are showing.
Wonderful and VERY Functional Plugin!
Ah, now I understand on what basis you made this assumption.
I am very glad that everything works!
It is very pleasant that you like our product and that it benefits you, because for this we do our work. It would be great if you find the time and find it appropriate to write your opinion into a review 
https://help.market.envato.com/hc/en-us/articles/203269490-Giving-Feedback-On-Items
Please let me know if you have any questions.
Give me back the money. Your information in the product are wrong! Is not for deal only for transaction and not for the ticket !
Hello! Thanks for your request!
The product information is completely correct. Other users successfully use the product and create deals or deals with contacts.
Based on the submitted form, which was created with the Elementor Pro widget, you can create a deal (HubSpot object name “Deal” – https://developers.hubspot.com/docs/api/crm/deals ) or deal (HubSpot object name “Deal” https://developers.hubspot.com/docs/api/crm/deals ) + contact (HubSpot object name “Contact” – https://developers.hubspot.com/docs/api/crm/contacts).
Please clarify.
What transactions and tickets are you talking about? Information about them is not indicated in the description of our item.
I’ve tried it just now and it don’t create a ticket. In hubspot you have the ticket or the transaction and not a deal and the most important is the ticket as this message is a ticket
At HubSpot, there is no such object as `transaction`. https://ibb.co/hRM04xM
As for tickets, in the description of our item, support for creating `tickets` is not declared.
The item description states support for creating a deal, as well as a deal with a contact.
We will definitely think about adding the ability to create tickets in the next versions.
So if you think is in this mounth is ok and no give me back my money. You never wrote is not support ticket !
Please read the description – https://codecanyon.net/item/elementor-pro-form-widget-hubspot-integration/25854764
It states that you can create deals and contacts. We have not stated that there is support for creating tickets or anything else.
The description clearly states – deal or deal + contact.
Please read the item description carefully to see if the feature you are looking for is actually there. Also, you can always ask the author about the availability of the feature you need.
We will definitely think about adding the ability to create tickets in the next versions.
Please let me know if you have any questions.
I have a problem with my license
Hello, thanks for your request!
Please write what the problem is and provide your purchase code – envato@itgalaxy.company
Dear itgalaxycompany,
Please reactivate the item-code for my site https://boes.me/. Since the last update and changes it gives me the warning “already activated for another domain” again.
I have no option to do that myself manually. There is no dashboard where I can do this therefore I need you. But the same problem appeared last time and I just have the plugin on that 1 site.
Thank you very much in advance and hopefully the activation stays for longer this time.
Thank you very much, yours, Daniel
Hi, I am using Hubspot embed code to added the form to my website. But it seems after using the from my website loaidng score goes down from 96 to 77 and I want to fix this. if I used this plugin to embed the form can this be fixed. If you confirm i like to purchase this plugin. Waiting for your response.
Thanks
Hello! Thanks for your request!
Sorry, but it seems to me inappropriate to compare these 2 options.
In the first case, the forms on your site are implemented by the functionality of the HubSpot scripts.
In the second case, the forms on the site are implemented by the functionality of the Elementor Pro plugin, or rather by its form widget.
Our plugin does not implement the functionality of the forms and does not affect loaidng score of the user part. Our plugin extends the capabilities of the Elementor Pro plugin form widget by adding new actions to it after the form is submitted.
Please let me know if you have any questions.
Dear itgalaxycompany,
I would love to activate the license but there is an error. What should I do?
Hello, thanks for your request!
Please clarify, are you trying to use one license on multiple sites or something else?
I would like to use it on 1 site. But the system says it can’t be activated. I tried it several times and also put in the code manually. But apparently it is used although I have the plug-in not installed on any other site. Where can I reset the license that it is working again?
Thank you in advance for your help.
Thanks for the additional information!
Please provide your purchase code – envato@itgalaxy.company
trying to transfer my product to my other website, but it won’t activate
Hello! Thanks for your request!
Sorry, but it’s not clear what you are trying to do, what “transfer my product” is … please explain.
It may be that you are unable to transfer the license from one site to another. No problem, just provide your purchase code – envato@itgalaxy.company
Hi
Hello! Thanks for your request and kind words!
Unfortunately, in the API for creating a contact / deal, there is no such parameter, that is, the endpoin does not accept this value.
Please let me know if you have any questions.
Hi there,
We bought and installed the plugin Elementor Pro Form Widget HubSpot Integration, however we are encountering some issues.
1. The form is not passing ‘Acceptance’ mandatory field data to HubSpot. 2. The ‘Enable Logging’ Feature is not working.
Please can you see why the plugin is not passing this data to HubSpot.
Thanks in advance. Steve
Hello! Thanks for your request!
1. Please clarify what is the field? It will be great if you provide a screenshot of the field from the settings, as well as a screenshot of the field in the hubspot
2. How did you get it? Doesn’t turn on (when turned on, an error is displayed) or the log is empty or is not downloaded by the button?
Hi there, please see screenshots here: https://drive.google.com/drive/folders/1a4P_tcAF1q4DQl3Y5wuJB_5MCQSUltJE
I enabled the logging function but when I download log, it is empty
Thanks for your reply!
1. Just reproduced a similar situation with the data and didn’t get any complications. If I understand correctly, then you are talking about the following situation – when the checkbox `Acceptance` in the form is selected, then everything is fine, but if the form is sent without the enabled checkbox `Acceptance`, then the record does not appear in the HubSpot?
2. This means some kind of problem with the permissions to files / folders. You can change the path of the log file, through a constant. Specify in your `wp-config.php`
define(‘EL_PRO_FORM_HUBSPOT_PLUGIN_LOG_FILE’,’/your path/.elprohubspot.log’);
“your path” – must be replaced with the path you need to the directory that is writable
Please see new screenshots in this folder: https://drive.google.com/drive/folders/1a4P_tcAF1q4DQl3Y5wuJB_5MCQSUltJE?usp=sharing
I run two tests – form data and consent was sent successfully. Then I did a couple of further tests and the consent did not pass data. please see warning triangle symbol in screenshot ‘Screenshot 2021-02-10 at 14.23.31’. – you will see a warning saying that it cannot pass data. However it just did previously on the first two tests.
Please advise
Thanks Steve
Noticed that Lead Status is same as Consent in table – when HubSpot sees a New Lead – It also passed Consent to yes. When not, it does not show Consent.
Is this correct workings of Hubspot? Every test is a new email address, therefore a new contact.
Thanks for your reply!
I’ll try to ask differently.
In what situation are you not getting the expected behavior: when you submit a form with a checkbox enabled, or when you submit a form without a checkbox enabled?
I can assume that when you submit a form without the checkbox enabled, because if the checkbox is not enabled, then no value is sent from the form.
Thanks again for your patience on this topic. Note the user cannot submit any of the 2 forms without checking the mandatory checkbox (user consent / acceptance). Only forms can be submitted when its checked from website. So all forms posted to hubspot will have the value checked / ticked (as the form cannot be submitted without consent box checked).
So we are experiencing different behaviours in hubspot – upon submitting the same values within the form. (including mandatory checkbox)
Hi there, so we’ve tested multiple times, clearing cache, history and cookies, and also changing IP with VPN. Sometimes new contact form entries pass to HubSpot as New Lead with Privacy Policy Consent passed to ‘Yes’. And sometimes it will not pass Privacy Policy Consent correctly at all. Please advise. Yesterday the screenshot shows a warning flag regarding passing values. Thansk
Hello! Thanks for your reply!
Unfortunately, I cannot reproduce any problem, the received data matches the field settings and the data submitted from the form.
Also, the plugin works with contacts / deals – not with leads.
1. Please check if you have configured the creation of contacts from emails – that is, integration with mail is configured.
2. Please solve the logging problem according to the previously suggested option. Since without a log, it is quite difficult to analyze what is really happening. The problem either exists or it does not exist, but it cannot disappear and appear.
Please note that we have more than one plugin for Elementor Pro forms – so we know perfectly well how to send data from them.
Please provide the plugin log as soon as you solve the logging problem.
envato@itgalaxy.companyHello,
I want to give user possibility in contact form to check a checkbox for receiving newsletter. Is it possible to add the user to marketing subscriptions after checking this checkbox?
Thank you, Steffen
Hello! Thanks for your request!
In this case, it’s a good idea to add a custom field and pass the checkbox value into it.
Next, configure the necessary behavior through workflows.
https://knowledge.hubspot.com/workflows/choose-your-workflow-actions#if-then-branchhttps://knowledge.hubspot.com/workflows/choose-your-workflow-actions#manage-subscription-status
Please let me know if you have any questions.
Is there a way to assign for the Close Date something like today + 14 days? That would be really useful.
It’s simple You can use the relative format, that is, specify “+14 day”
More info – https://www.php.net/manual/en/datetime.formats.relative.php
Plealse let me know if you have any questions.
I can’t seem to link a deal to the contact. So, I added Hubspot Deal as an action after submit. Then I added the shortcodes for the fields to the corresponding Hubspot Deal fields. But somehow the created Deal does not associate itself to the contact (existing or newly created). The Deal is created, the contact as well, but these are not associated. Is there something I’m missing? Thanks.
Hello! Thanks for you request!
I apologize for the inconvenience.
Please enable logging (you will see the checkbox in integration step where the api key was specified). Make a test submission and send a log file.
envato@itgalaxy.companyHi, I just sent the log file. Thanks.
Thanks for provided info!
Already answered.
Thanks a lot for the fix. All good now.
Great! Was glad to help!
Hi,
Just a question, For now i have hubspot extension and auto matching with form we buy your widget because we have some trouble with field matching hubspot 2 questions - Do we need to remove form for hubspot extension ? - On your hubspot add : do you need to check “Update an existing” ? is it upsert or is it’s check and the contact not exist it will no be create ?
Hello! Thanks for your request!
1. Sorry, but I do not quite understand which HubSpot extension you are talking about (anyway, I don’t think it has to do with the form widget or our plugin). Our plugin adds an action after submitting a form for the Elementor Pro Form Widget.
2. The plugin always tries to find an existing contact before creating a new one. A new contact is created only if an existing one is not found.
If the switch is on, then if the contact is found, then it will be updated, if not enabled, then if the contact is found, then it will not be updated.
Please let me know if you have any questions.
Hi, Thank you for your answer, 1 – i have the official hubspot plugin : “HubSpot All-In-One Marketing – Forms, Popups, Live Chat” and with extern form with elementor detection still active; and i have also your plugin but only the automatic hubspot all in one marketing work and not your update / if i remove this part i juste want to be sure to keep the informations with hubspot official plugin like the source of trafic with keyword and page are visited Maybe for quick correction, it’s better if you to have wordpress acess ?
2 – good thank you
Hello! Thanks for your reply!
You can find information on additional shortcodes at the bottom of this page – https://itgalaxy.company/en/software/elementor-pro-form-widget-hubspot-integration/elementor-pro-form-widget-hubspot-integration-instructions/
Please let me know if you have any questions.
I have the shortcode already but it’s not working > my question is just if i need to remove form detection on hubspot marketing official extension
I can’t say anything about the plugin you are talking about, we have nothing to do with it.
So, for our plugin. Please clarify what does not work, how did you check it? Please provide a screenshot of the field settings for HubSpot.
I don’t think i can upload screenshot here. You don’t know the plugin https://fr.wordpress.org/plugins/leadin/ ? i can share with you informations because i try to remove automatic match, so your plugin work to create contact with god field but i loose all data collected before by hubspot extension like the pages views, the source of trafic…
In addition to the fields from your form, you can use the following shortcodes.
[utm_source] – with this you can pass the parameter `utm_source` which was contained in the link when the user go to the site
[utm_medium] – with this you can pass the parameter `utm_medium` which was contained in the link when the user go to the site
[utm_campaign] – with this you can pass the parameter `utm_campaign` which was contained in the link when the user go to the site
[utm_term] – with this you can pass the parameter `utm_term` which was contained in the link when the user go to the site
[utm_content] – with this you can pass the parameter `utm_content` which was contained in the link when the user go to the site
[roistat_visit] – you can use this to send the `roistat_visit` cookie value.
[gaClientID] – you can use this to send value to `google client id`
[meta_page_url] – you can use to submit information with a link on the page from which the form was submitted
[form_name] – you can use to submit the name of the form that was submitted
You want to send `page views` – this is not possible, our plugin does not track the user, it is designed to send data from the form to your HubSpot. We have not reported this possibility anywhere.
`source of trafic` – there is a corresponding field for this in the settings.
Ok thank you i will check this
First off, very nice plugin…Thank you for it.
My challenge is this.. I have a form to register for a free webinar and only some fields get filled in. I want to have the Workshop field to contain static information.. which I get from a hidden field. The “Message” field only get filled in sometimes.. The “Owner” field does not get filled in either…
I turned on logging and downloaded it for sending to you…tell me how…Thanks again.
Hello! Thanks for your request and kind words!
Please provide a screenshot of the field settings so that I can understand what fields are in question.
Thanks, here you go…
- http://dev.oliverjordine.com/screenshot0.jpg
- http://dev.oliverjordine.com/screenshot1.jpg
How do I send the log file to you?
Thanks for provided info!
Everything is clear in the fields. So, please clarify what is your question or what difficulty has arisen?
Sorry, you just didn’t say anything about what the problem is. Something is not sent or some other complexity.
Please send the log to the mail – envato@itgalaxy.company
Oh sorry… when i submit the form only some fields get sent…. the fields Workshop and Message are not sent.
Thanks for provided info!
Replied to your mail.
Hi is it possible to connect to a specific list in hubspot…I would like to create a form and have all those contacts go to a list in my hubspot..is this possible?..
Thanks.
Hello! Thanks for your request!
Unfortunately, as of now, the new API still does not have methods for working with lists.
https://developers.hubspot.com/docs/api/deprecated-apisThe `Contact Lists` methods are deprecated, which means they should not be used as they will be removed. They are labeled – `This functionality or its equivalent will be included in a future release`.
As soon as methods for working with lists appear, support will be added to the plugin.
At the moment, I think you can get the desired result if you use the functionality of conditions for getting a contact into the list. https://knowledge.hubspot.com/lists/determine-your-list-criteria
For example, you can add a custom text field to a contact in HubSpot and send a text in this field from the form on the site, for example “For list 1”, and in HubSpot you will set up conditions in the list so that contacts that contain this value in this field will be included in the list.
Please let me know if you have any questions.
Thanks… I will try that suggestion…
Hi, I’m trying to activate my purchase, but I keep getting this error: “(Code – http_request_failed) cURL error 28: Resolving timed out after 10519 milliseconds “
Hello! Thanks for your request!
I apologize for the inconvience.
So, this problem may be due to several reasons, for example – very old version libcurl, cache dns on the hosting provider’s or hosting provider prohibits any connections to the outside. Unfortunately, this problem is not created by the plugin itself, since it uses the built-in WordPress method `wp_remote_post`.
Well, so as not to waste your time solving problems on the hosting, I just added a “no request” license check if the site could not make a normal request. Please install the latest version and just try to check the license again, activation will simply work (as if everything was successful) if the request is not completed again normally.
Please let me know if you have any questions.
Thanks!
Now I have again a problem with the transfer of content to certain hubspot contact fields. I want to transfer fixed values in some fields. For example the value “Subscriber” in the field “Lifecycle-Phase”. Or the value for the “Hubspot owner name”. It has worked before, but now it works on a trial basis in the “Name” field, but not in the desired fields. My license number is
Hello! Thanks for your request!
I apologize for the inconvenience.
Please enable logging (you will see the checkbox in the integration step where the api key was specified). Make a test submission and send a log file. Also, please provide a screenshot of the field settings for HubSpot from the form.
envato@itgalaxy.company
