151 comments found.
hello pre sell question
is there a possibility to change the color, the text and image in the red banner in index page ?
Thank you
hello are you still supporting this product? 12 days no reply
Hello, The text changing automatically from admin panel but the color and the image of banner changing from view files “Static”
ok so it can be changed from code direct ?
Yes Dear.
Hi, can add employ ?? and forward ticket to him
You can add admin nd any admin can manage the ticket
hi – do you have a demo in English? I’m looking for a support ticket script with no knowledge base or chat bots. Simple. Would yours be a good fit for my needs? Thanks
Hello Dear, Please check the demo again.
Hi, thank you so much for the quick reply. I’ll take a look at the script.
email notifications not received also rest email not working 
can you help me
Replied to your email please check it.
automatic ticket sorting? like invoice to invoice catergori?
Hello. I have a pre-sale question.
I need my users to create tickets in the application, and the admin reply to them through your service Is it possible to combine your service with my iOS application?
Hello Dear,
Unfortunately there is a mobile version for our script just for web. You can reply and submit a ticket through the website.
Hi There Currently unable to log into the admin area in the demo. user credentials supplied are not working Invalid email address or password admin@wehelp.com 123456
Hello, Please check again.
does it have workflow or ticket routing to right department?
each ticket is belong to ticket and the same for knowledge base.
does it have email piping?
Unfortunately no, But admins and normal users can mange their tickets from their dashboard also they get email notifications for new / reply tickets.
Pre sales question Marwa,
I am interested in your ticket system but I need SE on each KB article and pages.
I would buy it without blinking if you can offer this.
Thanks for your reply.
Oh and people submit a ticket without registration and use recaptcha instead.
Hello, for modifications service please contact support proving purchase code and your requirements.
Thank you for your response.
Hi, Envato Integration Available ?
Hi, unfortunately no.
i try to install you file and is tel me i not have admin file Not Found The requested URL was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Hello, please contact us providing your demo URL to check it.
https://codecanyon.net/item/wehelp-ticket-support-system/22686943/supportDoes it have saas version or any plan to launch such version?
Hi, There is no SAAS Version.
Can I able to customise as saas by eding code by ourself. Or code is encrypted.
demo can’t open now??
Hi, You can check now.
Hi, The customer needs create an account to sumibt a ticket?
Hi, Yes customer needs to create an account to submit a ticket.
Hi may i know what programming language u used to create the program?
We are using php language
have posibility add my langue of my country?
Till now we support English and Arabic but if you need add more languages you can ask support to get quotation.
Hi i have sent you email regarding some questions.
Hi, We replied on your email. Please check it.
Can you turn this into a SAAS?
