Hello,
Thank you for using the proper account and supporting my work thought the purchase.

Yes, you’re right. The user roles are added through the update_user_role_by_product_role_rule () method defined in the classes\com\WCRA_Customer.php file.

Roles are instead removed by invoking the remove_user_roles() and remove_all_roles() methods.

at last, the default role is eventually restored through the set_default_role_if_necessary() mehotd.

Hell,
I’m really sorry, but the support service doesn’t include any customization service. Furthermore what you ask cannot be eventually suggested using just few lines here in the comment system.

Yeah I KNOW what support includes, I was not asking you to do my job, just for some guidance so I don’t need to go through every single file included.

I just need to find where the actual writing of the new roles to the capabilities user meta happens so I can replicate it to the other sites’ capabilities either by hook or hack. I guess that it’s at the update_user_role_by_product_role_rule function at WCRA_Customer.php – can support confirm or deny that?

I’m sorry, for that kind of information, you need posting the question using an account with a valid purchase and support licenses associated with it.

The plugin has a detailed description page where its features are reported. It also has a demo site where its features can be fully tested before purchasing in order to be sure it actually needs as the user needs and expects.

Once purchased, the Envato refund policy won’t grant a refund because the software is not working as it never claimed to or because the user had in mind something different from what was advertised. Otherwise, any user could use such argumentation, get the money back and continue using the software for free.

I understand and did check all of that, bit misleading though as your plugin states amounts calculator (which is what I need), but it does not work the way I thought. It is not however Envato that states the refund policy it is you yourself as I know for a fact that a refund may be granted from the Author.

Please change the way the plugin is presented showing the amounts calculations as that makes it become a bit misleading.

I think in future for anyone using a plugin from they should only look at those who state that they are prepared to give refunds if not happy.

We as normal users do not write these plugins and therefore cannot possibly know the nitty gritty behind them and therefore go on what we think is correct based on your images etc. I did look at the demo, but as I did not have my full month’s sales etc on there it was almost impossible to know that it would not work.

I will give a review shortly – thank you

The plugin works as advertised. Regarding the amount calculator: https://nimb.ws/TgMrRv It assigns one or more roles according to the amount spent, amounts spent that can fall in a selected time period that can be easily configurable via the amounts configurator menu: https://nimb.ws/TgMrRv The recomputation of the roles according to the existing pricing rules places every time the user places an order, when an order is modified via the admin area or when the admin performs a manual role recomputation via the special menu.

The product description page must be carefully read before any purchase. The plugin demo site has been setup precisely to avoid this kind of scenario.
The user, before any purchase, should be using it to create its scenarios and be sure the software actually fits his needs and expectations. The user, eventually, in case of further doubts, can ask presale questions.

Software is not like physical products. Once purchased, they cannot be returned. This is why the user is provided before any purchase, all the info, and tools in order to be sure of what he is purchasing.

That’s it, if the user bought without even caring to read the description or performing any test, the author or Envato cannot be blamed. You must take responsibility.

For authors and Envato, once the software is purchased, it is not possible to determine if the user is stating is true and cannot prevent continuing to use the software in any way. This is why the policy won’t grant this kind of scenario.

Great! this fixed the problem! Thank you for the speed and efficiency of your help.

yes! very glad to hear that!

At last but not least, I would ask you to help me: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars…It would help me with sales, I would reeeeeally appreciate it!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate your purchases. You can also leave the rating through the plugin description page: https://www.dropbox.com/s/v6zaoe0p6cs4x2o/rating.png?dl=0 )

Hi!

Please remember the rating, it would help me a lot ad I would greatly appreciate it!

Hello,
I’m sorry, but without any further clue, it is quite hard to determine the cause. It could depend on a misconfiguration, a 3rd party interference, and several other causes.

First of all, could you provide a more detailed description of the issue? In order to exclude any interference (3rd party or server issues) please use the following installation: https://codecanyondemo.work/wcra/wp-admin/ (user: admin, pass: admin) to recreate your scenario and report to me if you are still experiencing the issue. If so, please report me a step-by-step guide on how to. Thank you.

Hi,
thank you for your suggestions!

However, actually the calculation is already triggered whenever an order is changed. You can give a look to the WCRA_Order.php file located in the classes\com folder.

As you can see at line 9, the plugin hooks to the woocommerce_order_status_changed action (triggered by WooCommerce when an order changes status). The handler is defined at line 24. It forces the computation of the roles of the users associated to that order. The recomputation considers only the order that match the selected order statuses (set globally: https://nimb.ws/9uVWNj).

Make eventually sure to enable the “Role(s) removal if amount spent doesn’t match” option: https://nimb.ws/LKMZGn

I’ll perform some further tests for the scenario you reported to have more clues for the issue you are experiencing!

Please try updating to the latest 8.8 version, it should fix the issue you experiencing when trashing or refunding an order!

Thanks a lot vanquish for the update of trashing order or refund order!

Hello,
I’m sorry, the plugin hasn’t such a feature

Can you recommend a plugin that tracks role changes dynamically (last 3 months, last 6 months <- important! , last year)?

I’m really sorry I don’t know any plugin that performs that

Hi Vanquish,

1) I finally had tested the shortcode in email section. However, [removed_roles] and [added_roles] shortcodes will return message: No roles have been removed & No roles have been added in the notification email. Quite strange.

Kind reminder: I can see your changelog on codecanyon, but the documentation or item page doesnt include you updates, like shortcode. It may confuse the new customers. =)

Thank you for reporting! From my tests all seems working fine, I’ll perform further analysis!

No problem =)

The latest is 8.4

Hi, please make sure you are using a full admin account to access the admin area. Make also sure that there is no 3rd party plugin interfering: try disabling all of them and reperform a test. If you are not experiencing the issue, re-enable one by one until you find the interfering one. Once done, report to its developer in order to fix the interference.

Hello, no, isn´t working… do you have a refund policy?

As you can test in the demo site, in a fully working environment the Plugin works without any issue. So it is quite strange that isn’t working despite the steps I’ve asked you to perform in order to identify the cause.

The Envato refund policy won’t grant a refund due to 3rd party plugin interferences. You should ask for a refund for the plugin that is causing the malfunction. Authors are not held responsible for 3rd party issues.

Hi,
I’m sorry but the plugin hasn’t any particular support for that plugin.

Is it compatible with any other multi-vendor plugin?

I’m sorry, It hasn’t actaully tested with any muti vendor plugin.

Yes, the roles will be removed according the “role-per-amount” spent period and according to the “expired” options.

The plugin has a demo site where you can fully tests its features. Give a try to be sure it actually fits your need before any purchase!

Hi,
If you want to leave the role A, just try setting in the expiration as “Remove all roles before assign expring date role” the “Selected ones” option and then just select the B role.

Hi. Thanks for the reply. I will test this way and see if the issue appears again.

You’re welcome

Hi,
unfortunately, without any further clue, it is quite hard to determine the cause

To which email notification are you specifically referring? Could you try disabling all the other 3rd party plugin, reperform a test, and report to me if you are still experiencing the issue?

It is stange, it seems that the CodeCanyon did not published the update.

I’ve just forced the publishing process, you whould now be able to download the 8.3 version! Please give a try and let me know!

Hooray! All is decided 8.3 version! thank!

Glad to hear that! You’re welcome

At last but not least, I would ask you to support me: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars, I would really appreciate it!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases. You can also leave the rating through the plugin description page: https://www.dropbox.com/s/28dae6pnqvbccmm/rating_area.jpg?dl=0 )

Have a great day!

if(date("Y-m-d H:i") >= $end_date)
            continue;

I have tested it. It looks like that it only works for Year-Month-Date, can it include Hour and Minutes?

if(date("Y-m-d H:i") >= $end_date_obj->format(Y-m-d H:i))
            continue;

I’m sorry the plugin hasn’t such a feature.

Hi,thank you for your reply.

What i mean is if a member already expired, how can it return to basic role. By wp_schedule_event ?

Please note that plugin hasn’t any concept of member or membership.

You can eventually create “role per amount spent” or “role per product” rules. For both rule types, you can eventually assign an expiration date. After that period, you can remove the assigned roles and eventually assign new ones.

The expiration is computed every time the user accesses the site or when an order has been placed.

You can eventually configure an automatic recomputation. That process relies on a wp_schedule_event.

Hi,
yes it may interfere. In general, if you edit or delete an order, it will trigger the role recomputation for the user associated to that order. So in your case, the amout spent could not match the one set in the “role per amout” rule anymore causing the user to loose the assigned role prematurely.

If you instead delete the order older that the expiration time you set, it won’t affect the role assignement process.

Hi,

The rule is set so that only the purchase of the product (and not the amount) triggers the assignment of the role. Would this still interfere and delete the role assignment?

Also, what do you mean “delete the order older than the expiration time you set”?

Example:

Order is created in August 2020 (it gives role A for 12 months) Order is deleted in September 2021 (user lost role A in August 2021)

In that case, it seems obvious that the assignment would not be affected, and I guess the “after expiration roles” would be kept, correct?

Thanks again.

In case of the “role per product”, deleting the order won’t interfere.

1. The plugin hasn’t any particular support for that plugin features
2. I’m sorry, the plugin hasn’t such an option

Thank you. If purchase this plugin, is there any money refund guarantee after some days if i find that it is not suitable for my use?

I’m really sorry, but the Envato licese agreement doesn’t include any trial period.

The plugin has a demo site where you can fully test its features before purchasing. Once purcahsed, no refund will be granted for such reasons.

Hi,
To request support, you need to renew your support license.

Once renewed, I can suggest which script modify in order to send the email only after the product expiration date and how to avoid to be sent when roles are assigned on purchase.

Hi there, I have renewed my support with you. Can you please assist with my issue?

Hi,
yes. Actually that is not an issue, but a customization. The plugin is not designed to have the feature you are seeking so to achieve that, it has to be customized.

1. Edit the WCRA_Customer.php file you find in the classes\com folder and comment line 392 and 293. That will avoid the email send when a role is assigned.
2. On line 427, add the following:

   $email_texts_per_user_id = array();
   

   It will look like: https://www.dropbox.com/s/qwfv214mo4apr21/wcra_custom_1.jpg?dl=0
3. On line 440, add the following:

   $email_texts_per_user_id[$user->ID][] = array('subject' => "", 'body' => "");
   

   It will look like: https://www.dropbox.com/s/25xwjse089dt5l4/wcra_custom_2.jpg?dl=0
4. on line 488 add the following:

   if(!empty($email_texts_per_user_id))
                       $wcra_email_helper->send_role_change_notification_to_user($email_texts_per_user_id);
   

   It will look like: https://www.dropbox.com/s/do2m93rywql6okp/wcra_custom_3.jpg?dl=0

$email_texts_per_user_id[$user->ID][] = array('subject' => "Thi is the subject", 'body' => "This is the email content!");

In this way, the plugin will also send an email every time it will assign a role after the purchased product has expired