516 comments found.
Hi- I’ve bought this plugin 3x and everytime I have issues. I need to have a call or screenshare.
Hello
I’m sorry to hear that, can you describe the issue you are having? I’ll be happy to solve any issue you may have.
Can you show me a living example online of the issue? Also you can contact me privately via email here: https://codecanyon.net/user/castlecode#contact (for better support)
Best, David
Hey there, hope all’s well,
I seem to be having an issue displaying the images in my gallery. The categories load okay but there’s no images showing up. Here’s the link…
https://www.vandalmania.com/gamesmaster/Where am I going wrong? Any help is appreciated. Thanks, Rob.
Hi Rob,
Indeed strange, the plugin is not recognizing any image, any chance you could give me access? I’ll be happy to take a look at it and see what’s going on
You can contact me privately via email here: https://codecanyon.net/user/castlecode#contact
Best, David
Hi
I seem to be having an issue with the plugin. When I select a custom “Default selected filter item”, that category becomes “all” so the all button doesn’t actually show all the items. Please advise.
Hello,
When selecting a “default selected filter” the “all” category should be there as well, like this: https://drive.google.com/file/d/1i-EVyXTZ-cSfB2w-y5arVeaOAMQpvq-t/view?usp=sharing
or maybe I don’t quite understand, can you explain a little bit more? 
Best, David
Hiya,
Fantastic Plugin, great job! 
Can you please help me with a couple of things?!
1) How can one disable ‘Font Awesome’ from loading on a page? It seems to load even though no fonts are being used. I’m really trying to cut down on page size and load speeds and would greatly appreciate a way to make this happen!
2) I am using over 80 SVG images set as a featured image for a post that has a transparent background. Instead of seeing a transparent background when the post is called into WP Media Boxes, it shows a grey background behind the image – color #4e4e4e. I’ve loaded the clients example (both portfolio and skin). And I can see some CSS in that example, though it doesn’t appear to be applying it – the background is still that grey.
Thanks in advance, any help is most appreciated
Ps. I’m not that great with CSS, tell me like I’m a 9yo ;p
Hello,
thank you
1) There’s no option for this, but you can disable font-awesome by doing the following, via FTP or through the plugin editor, open the file: wp_media_boxes/class_media_boxes.php and remove this line:
wp_enqueue_style( MEDIA_BOXES_PREFIX .'-font-awesome', MEDIA_BOXES_URI . 'plugin/components/Font%20Awesome/css/font-awesome.min.css', array(), MEDIA_BOXES_VERSION );and that’s it, now font-aweomse will not be imported in your pages
2) You can disable the grey background with this piece of CSS (you can add it in the CSS tab of your portfolio settings):
.media-boxes-grid .media-box-image div[data-thumbnail], .media-boxes-grid .media-box-image div[data-popup] {
background: transparent !important;
}
I hope this makes sense
Best, David
Thank You so much David! They both worked a treat!
Apologies for the late reply!
Cheers
Awesome
Hello,
Can you show me a living example online? so I can take a look and see what’s going on
You can contact me privately via email here: https://codecanyon.net/user/castlecode#contact
Also did you buy the plugin from a different account? or are you referring to another plugin? (since it says that you haven’t buy this plugin – WordPress Media Boxes)
I’ll be happy to help
Best, David
I bought this plugin and it won’t even install on Wordpress do you have a fix or shall I get a refund
Hello,
by any chance, are you getting the following error?
the package could not be installed. no valid plugins were found
If so you are probably uploading the file you download from CodeCanyon, you need to unzip that file first, and inside you’ll find the documentation and a file named wp_mediaboxes.zip file, that’s the one you need to upload into WordPress, or in CodeCanyon click the “Installable Wordpress file only” link
Also you can take a look at the video-tutorials found here: http://www.castlecodeweb.com/wp-mediaboxes/documentation/
check the first video that says “Step 1: Installing the Plugin”
if you still having problems, I’ll be happy to assist you and check what’s going on, you can contact me via email here (for better support): https://codecanyon.net/user/castlecode#contact
Best, David
Hello
Great plugin. Working well for me. Where to locate where to change to masonry layout? Can you steer me in the right direction? Thanks
One other piece of info to add with my comment above. I want to use the grid in Custom Media Gallery and not post pages.
Hello,
thank you
for masonry layout just use thumbnails that are not the same dimensions (and make sure not to set a Ratio in the Thumbnail tab).
And yes, you can use the Custom Media Gallery for your portfolio 
Best, David
Hi, Came across this plugin. Looks great! I have a question before purchasing. Is this plugin compatible with WPBakery?
Hello,
Yes, the plugin is placed via shortcode in your pages/posts so you only need to insert the shortcode in WPBakery
Best, David
Hi David,
Thank you for replying
I have a question, and my apologies as I am new to WPBakery. Should the shortcode be pasted in the shortcode mapper in WPBakery Settings. Could you share any link on instructions on working it with WPBakery.
Thank you in advance.
Donnie
Hi Donnie,
I’m not an expert on WPBakery but in the docs they say this:
Yes. In the WYSIWYG editor, you can insert [shortcodes] as usual. Basic scenario: Insert Text Block from Content Elements section, click Edit button and in the editor, enter your shortcode or place it between existing text content.you can read about this here: https://kb.wpbakery.com/docs/faq/can-i-insert-3rd-party-shortcodes/
Best, David
Hi David,
Thank you for the information. Appreciate your help.
Hi, I just bought your product: codecanyon-V5erbJNc-wp-media-boxes-portfolio-responsive-wordpress-grid-plugin. I tried to install it on my Enfold Theme in Wordpress but it tells me it can’t continue the installation because it doesn’t have the plugins installed.
Hello,
Try to unzip the file you downloaded from CodeCanyon, and inside you’ll find a file named “wp_media_boxes.zip” that’s the one you need to upload to your WordPress installation
Best Regards
Hi David,
I am using the gallery plugin with masonry skin; looks great!
Unfortunately, my client asks to remove the (small) border-radius on the images. She would like to have sharp edges.
I tried
.media-box-image{ border-radius: 0px !important; border: 0px; }
but that does not help.
This is the site:
http://hrq.exw.mybluehost.me/ourstudio/projects/Any suggestion greatly appreciated! Thanks a lot!
I am using Sinatra Theme and Elementor. Other images do not show border radius, e.g. http://hrq.exw.mybluehost.me/ourstudio/k1/
Cheers,
Steffen
Found it, seems this does the trick:
.media-box-container{ border-radius: 0 !important; }
Hello, awesome, I’m glad you found it
Best, David
Custom Media Gallery
Hi Denmark,
try right clicking the “edit image” link and then click “open in a new tab”, like this: https://drive.google.com/file/d/1xnn4ioBMzn6vSOxM3cWHhOdXv0P2Bzgz/edit
I’m trying to make a workaround but meanwhile you can use that trick
Best, David
I have gallery of companies and seems a year ago I was able to add custom URL to each one. Now I don’t see where I can add URL to the corresponding image.
Hello,
In the “Source” tab, are you using the “Custom Media Gallery”? or a “Custom Post Type”?
Hey David, I just wrote to you few minutes ago about my content limiter problem, but I think I found the solution. It was in my skin editor section, where i put the “post excerpt” item in the “content zone” instead of the “post content” item. That’s why the content limiter was not working. I’m sorry for disturbing you. Olivier from Bordeaux.
Hello Olivier,
Awesome, I’m glad you found the solution
Best, David
Does your product work with WooCommerce? Can I show WooCommerce products, and sort/filter by category, vendor, and so on?
Hello,
The plugin is able to read WooCommerce products, but the attributes of Woocommerce are not available (like the price, vendor, etc), only the attributes of a normal post/custom post type
Best, David
Thanks, David. I think it you added that functionality, you’d garner a ton more sales. This plugin is amazing, and I’d love to use it on a WooCommerce site. It’d be a game-changer.
thank you I’ll definitely will take a look at this
Please do. It’d solve some big development problems for me.
Hey again David, hope all’s well.
I seem to be having an issue setting up a gallery for YouTube video links. I’ve selected ‘Custom Media Gallery’ but when I add images to it and then try to edit to add the video link, the WP Media Boxes menu doesn’t show up on the edit screen… Can you please help with this please?
Here’s the temporary login again… https://www.vandalworld.com/wp-admin/?wtlwp_token=6705b18c1a950e17a705db8c4af6e3daThe gallery is named: VV CAT: Movies
Thanks, Rob.
Hello Rob,
try right clicking the “edit image” link and then click “open in a new tab”, like this: https://drive.google.com/file/d/1xnn4ioBMzn6vSOxM3cWHhOdXv0P2Bzgz/edit
I’m trying to make a workaround but meanwhile you can use that trick
Best, David
Hello, I’m suddenly having an issue with this plugin. On the backend, when I try to access my media boxes, I’m just getting a spinning gear. I’m not using the latest version of the plugin when this happens. If I update to the latest version of the plugin, the spinning gear is gone and I can access the media boxes on the backend, but then the galleries aren’t showing up on the front end of the website. What can I do?
Hello,
which version you had before upgrading to the latest version of the plugin?
I should work with the latest version, any chance you could give me access? I’ll be happy to take a look at it and see what’s going on, you can contact me privately via email here: https://codecanyon.net/user/castlecode#contact
Best, David
Hello, is it possible with your plugin to have a gallery of images with square thumbnails that, when clicked, open up at their full ratio (whether portrait or landscape) in the lightbox?
What is the limit of images per row?
Is it possible to place your plugin onto a slider (Revolution Slider) using shortcode?
Hello,
1) Yes, it is possible, you can see it here: http://www.castlecodeweb.com/wp-mediaboxes/full-width-gallery/#
click on the last image in the second row, the one that says “NOSTRUD EXERCITATION”
2) The plugin doesn’t have limit on the number of columns
3) I haven’t try it with Revolution Slider, the plugin is placed via shortcode though
Best, David
Thanks David, for question 1 – can the thumbnails be square (1:1)?
yes, in the admin you can specify the aspect ratio for your images, which can be 1:1
Best, David
Great thanks!
Hello, I’ve purchased the plugin however the ‘resolutions’ array only seems to function in screen sizes greater than 800. For mobile at resolutions less than 767px, the columns do not adapt. Here is the code:
$('#video-grid').mediaBoxes({
filterContainer: '#filter_1',
columns: 3,
resolutions: [
{
maxWidth: 960,
columnWidth: 'auto',
columns: 3,
},
{
maxWidth: 767,
columnWidth: 'auto',
columns: 2,
},
{
maxWidth: 450,
columnWidth: 'auto',
columns: 1,
},
],
boxesToLoadStart: 9,
boxesToLoad: 3,
horizontalSpaceBetweenBoxes: 20,
verticalSpaceBetweenBoxes: 20,
search: '#search',
searchTarget: '.media-box-content',
lazyLoad: false,
});
</code
Hello,
I’m guessing you are referring to the Stand Alone version correct? (this is the WordPress version), yes, there was a small bug in the JS, can you please contact me privately via email here? https://codecanyon.net/user/castlecode#contact
I’ll be happy to send you the new version
Best, David
hi, I love the plugin, but I have a problem, I made 10 filter groups on a gallery, but at the time I made the 10th, the gallery disappear, and this appear:”This portfolio does not have a skin, or the skin chosen does not exists anymore.” is there any trick to avoid the filter groups limit? thank you
Hi,
thank you
The plugin doesn’t have a limit, but your server may have a “max input vars” limit, that’s probably why all the settings are not getting saved (like the skin)
I would recommend using around 5,000 as a limit for the “Max input vars” setting as some themes suggest too.
For example: https://imgur.com/a/R1TdV4M
If you are not able to change the “Max input vars” in your server, then you can contact your hosting provider and they probably will increase it for you
I hope this makes sense,
Best, David
Can I show custom post types and regular posts in the same gallery? Can they both then use the same taxonomies for filtering if I set them up to do so?
Hello,
Unfortunately no, currently you can’t mix custom post types with regular posts
Best, David
