Discussion on Bookly Mollie (Add-on) (Page 1)

almost 2 years ago

Hello

I want to use my Mollie add on for ideal payment, but when I tap mollie on te payment page. It says the follow error: Payment platform for this payment method temporarily not available

Please help me to fix this since I have paid for this product/service

you can try to see what I mean if you make a booking at my website www.saralouna.nl

Bookly-Support Author Team

almost 2 years ago

Hello,

Thank you for your message.

Please check your settings in your Mollie account. The problem may be related to the configuration settings or the API key you are using.

We recommend following these steps: Double-check that the API key you entered is correct. Make sure that all required configuration settings are set correctly in your Mollie account

If the issue persists, please create a support ticket using the link below and we will be happy to assist you.

Click Here To Get Bookly Support

Thanks!
Yulia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

krscott159 Purchased

over 2 years ago

Hi We have Been Charged for this service but mollie refuse to accept our business i would like a full refund as i am not receiving the service. we have contacted envato and mollie also and they have both said the refund is from yourselves.

can you please help with matter as i dont feel it is acceptable to charge and refuse refunds on a service that we cannot use

Bookly-Support Author Team

over 2 years ago

Hello,

Thanks for reaching out. These types of requests are outside the scope of what I’m able to support because all refund requests are managed by another team. If you raised a dispute after your refund request was declined, the Envato team should have made a final decision. Please refer to the Envato support team regarding this matter.

Thanks!
Yulia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

tipperrr Purchased

over 3 years ago

Hi, The text for customers while they checkout is: ’’check out with Mollie’’. Also the logo of Mollie appears. Why can’t we change that? Dutch customers don’t know what Mollie is, they use the payment option iDeal which is provided by Mollie.

Bookly-Support Author Team

over 3 years ago

Hello,

Thanks for your message.

The text “I will pay now with Mollie” can be edited in the appearance menu. The mentioned image can changed with a different image here: wp-content/plugins/bookly-addon-mollie/frontend/resources/images/mollie.png (this change will be lost after an update).

Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

tipperrr Purchased

over 3 years ago

Hello,

I have installed the plugin and it is activated but the Mollie payment option isn’t available in the payment section.

Bookly-Support Author Team

over 3 years ago

Hello,

Thanks for your message.

I’m afraid the issue you’ve raised requires personalized support which will involve in-depth troubleshooting. Please follow the link below to create a support ticket and mention Ticket #191853 so the Support Team can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

christophers70 Purchased

almost 4 years ago

Bookly doesn’t show mollie payment option in the payment section so I can’t activate the payment for our customers. How can I fix this?

Bookly-Support Author Team

almost 4 years ago

Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

mickcornez

almost 4 years ago

Hey. I just bought it but v3.0 is downloaded while Bookly changelog says only v3.1 is compatible with Pro 5. So Bookly does not appear in the payments list.

mickcornez

almost 4 years ago

Mollie does not appear I mean

Bookly-Support Author Team

almost 4 years ago

Hello,

Thank you for your message.

We can send you version 3.1 which is compatible with Bookly PRO 5.0. Please follow the link below to create a support ticket, so we can send you the file

Click Here To Get Bookly Support

Thanks!
Yulia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

SHVerhuur Purchased

over 4 years ago

Goedemiddag,

Ik heb de add on Mollie gekocht voor Bookly. Ik wil hiervan graag de optie IDEAL gebruiken. Ik krijg bij Bookly > Instellingen > Betalingen, alleen niet de optie IDEAL te zien. Ik zie alleen een rode button waar Mollie staat. Hoe krijg ik de IDEAL knop hier er bij?

Ik hoor het heel graag. Met vriendelijke groet, Chantal Sietsma

Bookly-Support Author Team

over 4 years ago

Hello,

Thank you for your message.

IDEAL option will be available once you pass the payment step and go to checkout page.

Let me know if it works for you.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

cgelici

about 5 years ago

Does this add-on also support refunding cancelled appointments ?

Bookly-Support Author Team

about 5 years ago

Hello,

Thanks for your message.

I’m afraid refunds at this time need to be manually done in the payment gateway dashboard. Bookly currently doesn’t trigger or process refunds yet.

For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 149418 so we could look into this matter.

Many thanks,
Richel

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

youril1

about 5 years ago

Hello

Getting an issue. After making payment with mollie in step 4, mollie payment redirects to bookly form step 1 and skips step 5 of the form. Due to which customer is not getting the confirmation mail regarding his booking.

Please help me to resolve the issue.

Bookly-Support Author Team

about 5 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #148785 and WP admin panel access so we could look into this matter.

Thanks!
Yulia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

youril1

about 5 years ago

Hello,

I have already sent the mail with wp dashboard access credentials, it’s been more than 3 days, but didn’t get any revert.

As I already asked for solution that after mollie payment, it bookly skips the step 5 and returns to step 1. Due to which user is not getting confirmation mail.

Can someone help me ??

Thanks

Bookly-Support Author Team

about 5 years ago

Hello,

Thank you for your message.

Could you resend your email as we didn’t receive anything from you?

Will be waiting for your reply.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

DickHo

over 5 years ago

Hello, Is Mollie Add-on compatible with Sofort/Klarna PSP? http://sofort.com Thanks in advance. Kind regards.

4 other replies

Bookly-Support Author Team

over 5 years ago

Hi,

I’m not really sure as we did not have a chance to test such option. However, it might work as the customers makes the payment on Mollie side and their documentation (https://help.mollie.com/hc/en-us/articles/115000310169-How-does-SOFORT-Banking-work-) say it is possible.
Feel free to contact us at support@bookly.info in case you have any other questions.

Regards,
Olya
Bookly Customer Support
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Suggestion Board | Video Tutorials

DickHo

over 5 years ago

Thanks a lot for your message. Is it possible to test it and get a refund it it does not work? Also, does the Mollie add-on supports SCA security (3D secure)? Thanks in advance. Kind regards.

Bookly-Support Author Team

over 5 years ago

Hi,
You can use the sandbox mode where you can activate the Bookly Mollie add-on. In order to have access to it, please access this link: https://www.booking-wp-plugin.com/demo-list/ and add your email address there and click on the “Configure” button. After that, please follow the rest of the steps that you’ll receive in your mail. Also, please use this documentation to configure the testing API: https://help.mollie.com/hc/en-us/articles/214041689-How-can-I-test-the-payment-methods-and-webhook-on-my-website- Also, Mollie appears to support 3D secure payments: https://help.mollie.com/hc/en-us/articles/115000696789-What-is-3D-Secure-and-how-do-I-activate-it-
fell free to check it in the Sandbox mode or if you decide to buy it and the SOFORT won’t work you can submit a refund request here:https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Regards,
Olya
Bookly Customer Support
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Suggestion Board | Video Tutorials

DickHo

over 5 years ago

Hello,

Thank you so much for great service and precise instructions. Mollie works really well and includes Sofort as PSP. Everything is perfect EXCEPT that it only accepts Euros (and we use CHF in Switzerland).

Any idea how to go around this?

Thanks in advance. Kind regards.

Bookly-Support Author Team

over 5 years ago

Hi,

Happy that it worked for you!
What about the currency – according to the documentation, Mollie does support a kind of “multicurrency” by converting the amounts for non-Euro currencies. Please check this article from their documentation: https://docs.mollie.com/payments/multicurrency#:~:text=Mollie%20offers%20payments%20in%20non,take%20care%20of%20the%20conversion. Let me know if it helped.

Regards,
Olya
Bookly Customer Support
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Suggestion Board | Video Tutorials

DickHo

over 5 years ago

Hello,

I still can’t use CHF. I talked to Mollie support which says that it could be related to the V1 API which does not accept multi-currency while API V2 features this possibility. Could you please inform us if Mollie Add-on use the V2 API?

Thanks in advance. Kind regards.

Bookly-Support Author Team

over 5 years ago

Hello,

Thanks for your message.

Currently, the Bookly Mollie Add-on uses the API_VERSION = “v1”.

For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 143841 and your purchase code for Bookly Pro so we could look into this matter.

Many thanks,
Richel

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

LEYNEL Purchased

over 5 years ago

Hi,

I have a Wordpress website. I just found out that I wordpress has an integrated mollie option.

What are tHe pro’s off having the bookly mollie add-on?

Bookly-Support Author Team

over 5 years ago

Hello,

Thank you for your message.

Do you mean Mollie is available in WooCommerce? Yes, you can use payment gateways which are supported by WooCommerce. But if you don’t want to set up WooCommerce integration, you need to have Bookly Mollie add-on to use this payment gateway.

Let me know if I understood you correctly.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

maartengoutier

over 5 years ago

Hello,

After purchasing, we discoverd that the “Mollie-add-on”does not fit our needs. Is there a refund policy?

Best regards,

Maarten Goutier.

Bookly-Support Author Team

over 5 years ago

Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

beldox Purchased

almost 6 years ago

Hî We have your mollie plugin and stopped to work with it. When customers pay a deposit or a full amount through mollie, what we see in mollie dashboard is just the amount paid, no name, no email of customer, no name of serviced booked neither date of payment. In bookly pro we can not find which customer did pay deposit or full amount through mollie and can not match the payments with the appointments. That is why we bought stripe add on and using it, but there payment with Bancontact is missing. To switch back to mollie, can you let us know how to find customers who paid through mollie and match their payment and appointments. In your plugin page there is not any explanation about this. This can be also helpful for your other customers. Thank you

Bookly-Support Author Team

almost 6 years ago

Hello,

Thanks for your message.

Please send us an email to support@bookly.info with this ticket number 130933 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

helengroves Purchased

almost 6 years ago

Hi there, I am currently using booked pro in combination with Bookly Deposit Payments Bookly Group booking Bookly Mollie – only Paypal option on.

Customers book and pay a € 25 deposit via Paypal. Once a booking has been made they have the option of cancelling their booking using the link in the email.

My question is: What happens to their deposit? Does Bookly Mollie automatically organise a refund? Or?

Bookly-Support Author Team

almost 6 years ago

Hello,

Thanks for your message.

At this time, refunds should be done manually in the payment gateway. So you need to login to your payment gateway account and refund the corresponding payment for the canceled appointment.

However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com/. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to record a request that best fits your business needs.

For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 127541 and your purchase code for Bookly PRO so we could look into this matter.

Many thanks,
Richel

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

helengroves Purchased

almost 6 years ago

Hi there I am currently using booked pro, with Bookly Deposit Payments Bookly Group booking Bookly Mollie – only Paypal Customers book and pay a € 25 deposit via Paypal. The can afterwich cancel their appointments via link. What happens to the deposit? Does Bookly automatically organise a refund? Or?

studiowebproof

over 6 years ago

Hi, I would like to know if this addon is already working? Please let me know.

Bookly-Support Author Team

over 6 years ago

Hello,

Thank you for your message.

Yes, sure. Mollie add-ons is working with Bookly Pro.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

dhaynes11

over 6 years ago

I am unable to use this plugin on my site. The client informed me that i needed an IBAN which I do not have.

I have done alot of business with Bookly and I just would like a refund.

Bookly-Support Author Team

over 6 years ago

Hello,

Thank you for your message.

Unfortunately, we are not able to provide a money back guarantee period anymore as it violates Envato’s Promotional guidelines. In this situation, you can raise a dispute (https://themeforest.net/page/customer_refund_policy#resolving-disputes) and have Envato investigate the matter. Envato will make a decision based on all available information.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

viper38 Purchased

over 6 years ago

my mollie key is not working please help ?

Bookly-Support Author Team

over 6 years ago

Hello!

Thanks for reaching out.

Please send us an email to support@bookly.info with this ticket number #111751 and the purchase code so we could look into this matter.

Thanks!
Julia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

willsonwillson Purchased

almost 7 years ago

Hi,

I bought the add-on, but its still not working. I have an error on /home/repairex/public_html/wp-content/plugins/bookly-addon-pro/lib/addons/bookly-addon-mollie/autoload.php. Foutmelding: Cannot redeclare bookly_mollie_loader() (previously declared in /home/repairex/public_html/wp-content/plugins/bookly-addon-mollie/autoload.php:7)

Bookly-Support Author Team

almost 7 years ago

Hi!

Thank you for the question.

Please send us an email to support@bookly.info with this ticket number 104748 and your purchase code for Bookly Pro so we could look into this matter.

Thanks!
Vlad
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

funkymonkee Purchased

almost 7 years ago

Hi there,

I have made services that are 1h 30 min. But the time slot stay at 1 hour… So there should be a service at 8 am and at 9:30 am. \But it is 8 am and 9 am?

How to change this?

Bookly-Support Author Team

almost 7 years ago

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #104450 and the purchase code so we could look into this matter.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Last Update	28 November 2025
Gutenberg Optimized	Yes
Compatible Browsers	Firefox, Safari, Opera, Chrome, Edge
Compatible With	WPML
Files Included	JavaScript JS, CSS, PHP
Software Version	WordPress 6.8.x
Tags	add-on, appointment, booking, bookly, credit card, mollie, payments, wordpress
Created	8 years ago

Discussion on Bookly Mollie (Add-on)

Discussion on Bookly Mollie (Add-on)

Nota-info supports this item

38 comments found.

Nota-info

Discussion on Bookly Mollie (Add-on)

Discussion on Bookly Mollie (Add-on)

Nota-info supports this item

38 comments found.

Nota-info

Tell us what you think!