Hi Tom,
Thank you for your appreciation!

1. I’m sorry, the plugin hasn’t such a feature
2. I’ve performed some test, including the demo site, and the save process seems to be properly working even using just only Chinese characters: https://nimb.ws/N03wSH . Note however that the save process is not managed by the plugin but by the WordPress core, so there isn’t much I can do Please make eventually sure that your DataBase is properly configured to store Chinese characters. Try eventually to give a look to the server error console to see if any further info is reported. Try also enabling the WordPress debug mode and debug log ( https://wordpress.org/support/article/debugging-in-wordpress/ ), reperform a test and see if in the debug.log file located in the wp-content folder is reported any further clue.
3. it means that if he did not spend 1200 from “now” (where now is the time that the user accesses the site) to last 3 months, the role will be removed if the amount spent is not 1200

Hi, Thanks for your reply.

1. 1) Sad…..but thanks
2. 2) I saw your screen capture. You are doing on the “Amounts configurator”. Im talking about the “Role Editor”. The problem only happen on the “Role Editor” when adding roles.
3. 3) Refer to: Time range span (if dynamic time period has been choosed): The span of the time range from “now” (where now is the moment in which the user places the order) to be used for orders retrieval to compute the amount spent. During this period if a rule match is detected selected roles will be applied

The line: (where now is the moment in which the user places the order) Here you said “NOW” is the time placing order?

For Role(s) removal if amount spent doesn’t match:

• So, it seems like a loop of role for customer, right?
• in 3 months, meet $1200, get VIP role,
• in the coming 3 months, dont get role. then remove VIP role.
• if meet $1200 again, grant VIP role.
• Again, in the coming 3 months, dont get role. then remove VIP role.
• and so on…

Is it right?

Thanks a lot, Tom

1. ah ok, clear! please update to the latest 8.1 version that I’ve just released! I found the cause of the issue and fixed it! You can manually download the new version via CodeCanyon or receive as an automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/ ). To manually update just deactivate and delete the old plugin version and then install the new one. Don’t worry you won’t lose any data
2. That aspect has been enhanced, I forgot to update the description page. Thank you for reporting it. The “now” refer to the last time the user accesses the site. So yes, what you report is how it works. If you set “3 months” as a time span, the plugin will check all the orders placed in the last 3 months by the user once he accesses the site. If he spent 1200$ gest the VIP otherwise that role will be removed

Great thanks!!

One more question just found, can the plugin be fully translate by “Loco Translate”? I tried to us the Loco translate plugin for localization but seems not all of them can be translated.

Thanks!

You’re welcome!

The frontend strings can be translated by creating a .po file for your language. To do that, do the following:  edit the woocommerce-role-by-amount-spent.pot file you find inside the language folder using a po editor (like https://poedit.net/ ),  create a .po file for your language, and translate the strings you need and save.  It will create a .mo file that you have to save back with the .mo file into the language folder.  The .po and .mo file must be named as woocommerce-role-by-amount-spent-it_IT.po and woocommerce-role-by-amount-spent-it_IT.mo where it_IT is the language code for Italian, replace with the one for the language you need)

The backend instead is dynamically built on top of the ACF Core library. If you wish to translate the strings, you need to edit the fields.php file you find inside the assets folder, search the strings you need and modify the text!

Thanks, brought your plugin again for my new project. Question again for the role editor, my admin default language is traditional chinese, but the default role’s name (admin, customer, editor, etc) shown on the role editor & frontend is in english, while I cannot translate them by PO, MO.

Wordpress default roles are already translated by wordpress. Is there any way to load the default role translation based on the admin language? Thanks.

Glad to hear that!

Regarding the role display name, the plugin just retrieves the existing roles by invoking the global wp_roles object (https://developer.wordpress.org/reference/functions/wp_roles/ ) and displaying the associated name. As far as I know, those names are always in english.

If you wish to alter the names, you should use any 3rd party plugin to alter those names, I know that the User Role Editor allows you to do that: https://nimb.ws/ASRHzf

Thanks for your hints, I finally manage to change it by functions. I have another question about the “Recalculate user roles”. The scenario is:

1. I manually assign a user to VIP by going to the Admin menu User > Specific user > User Role
2. The user does not meet the VIP amount spent
3. When I go to “Recalculate user roles” and recalculate for other user, the user above is also recalculated too and role changed.
4. My question, would you please help to have a function that stops/ excludes recalculation on manually assigned role?

Great thanks!

Small suggestion for the plugin: for amount configurator, rule setting, etc. it is suggested to add css like nth-child(odd) for the rules. Because the rule is quite long & exactly the same, with 2 rules, it is very very hard to find row in between rules. Hahaha, just my own opinion. =)

Thank you for your suggestion!

The problem is that is quite hard to determine if a role was assigned manually or automatically.

Thank you however for contributing, I’ll do my best for a future release!

Thanks, how about, manual determine, for example, create a field above the “Recalculate user roles” button. While the field is the same as Role per Amount Spent rules > Product(s) restriction that we can type the username/email to exclude from recalculation?

Yes, I can eventually add a “user selector” in the “Roles re-calculator” page to exclude some users from the computation. I’ll try to add in a future release!

Meanwhile, if you wish to manually exclude a user, edit the WCRA_customer.php file you find in the classes\com folder. At line 108 you find a function called “set_role_according_to_rules()”. The first parameter ($user_ids) is an array of the user ids that will be processed.

On line 115 you can add some custom code in order to filter that array removing the ids of the user you wish to exclude!

Good news, I’ve just released the new 8.2 version that implements a selector that allows you to manually choose which customer to exclude from the role recomputation process! I hope you enjoy!

You are so amazing!!! My customer demands a lot for this plugin. I will urge them to use it!

Question: is it possible to save the input so that Admin does not need to input the list every time. (Kind suggestion only).

Thanks a lot. Do you do custom plugin (new) development?

Thank you for you appreciation

I’m sorry, I do not offer any customization service

For now it is not possible save the input, you need to re enter every time. Thank you for your suggestion, I’ll do my best for a future release!

Hi,
I’ve just performed some tests and the plugin, in a full working environment, seems to be working as expected. Please make sure that the product rule you configured is like the following: https://nimb.ws/1De9BA

You can test it also in the demo site.

Make also sure that you are running the latest 7.9 plugin version and that there are no 3rd party plugin interfering (try eventually disabling them).

NOTE: the role recomputation (so the eventual remove of an existing one according to the expiration date) is performed when the user accesses the site. Otherwise, you have to manually run the “role re-computation” tool or schedule the automatic recomputation through the options menu: https://nimb.ws/Asg2UX

Hi,

Thanks for your prompt response.

I tested the demo site and it worked fine, so it must be an issue regarding cache or any other plugin on my site. I tried to set up the automatic recomputation and I also executed it from the tool and in both cases, it did not remove the role after expiring date.

I still have some doubts (for once this is fixed):

- if I create a subscription product that automatically renews every 12 months, will that work with your plugin? How does WooCommerce-O-Matic handle that?

- What happens if I add a role to a user, then that user purchases the product and reaches expiring date. Would the role be removed in that case too, even though it was first added before the user purchased hence before the trigger of the rule?

Thanks.

Regards

Hi again,

I checked different plugins and cache options, and it did not solve the issue. The plugin works on the demo site but that is a very specific scenario with few plugins and a certain configuration.

Is there any way I could ask for further support on our site?

Thanks in advance. Looking forward to hearing from you.

Please, you should make sure that no 3rd party is interfering.
To do that, just try disabling all of them to see if you still experience the issue. If not, re-enable one by one until you find the interfering one. Try also enabling the Wordpress debug mode and debug log (https://wp-staging.com/docs/enable-wordpress-debug-log-mode/ ) and after performing a test, see if in the debug.log file located in the wp-content folder further info is reported.

Make also sure that product role expiration has been properly set (like the example I’ve linked).

Very important make sure that the order date is matching your current date. It may be that your server date and time have been not properly configured.

If none of the above helped, so you are 100% sure that none of the 3rd party is interfering, I can try performing some debugging on your site. But before that, I need you to exclude any external interference (otherwise it will be a waste of time performing that kind of debug activities).

Regarding those questions

1. The plugin supports only the event triggered by the WooCommerce Subscription plugin. You find more details in the description page. It hasn’t any support for other plugins, so if a “subscription” is renewed with special actions, the plugin won’t be aware of that
2. yes. When a purchase expires, the plugin will remove the roles according to the product rules that are currently existing. So if for a user a product expiration event is triggered, the plugin will find the matching “role-by-product” rule and remove/assign roles according to its options

Hi again,

Thank you so much for your quick response.

I did a lot of testing myself and I think I found the issue. In case it should part of debugging and it helps other users, there was no interference with 3rd party plugins in principle, as we checked every single plugin on our site.

The problem was in the “select product” text field of the product rule. I chose “product category” as the product had a certain category assigned, and when I changed that variable to the specific single product, it did work perfectly, without setting up the recalculation, etc, just logging out and in again.

For some reason, it will not remove the roles if the product category is selected.

I have also tried to add multiple specific products to the “select product” field of the rule, to see if that interferes, but it works as well, so it is only with “category”, I guess.

I do have a final question. Will this work retroactively? For example, if certain users already purchased one of the products (before I installed your plugin and set up the rule) and I now force the re-calculation of roles (either me on the backend or them logging out and in again), will that trigger the rule for them and give the role, expiring date, etc?

The problem I have is that there are hundreds of existing customers who purchased at different stages of the year but do not have that specific role and thus the new expiring of the role assignment. Any way I could handle this? Would just saving all their original orders work? Just updating the order again, clicking save, would that trigger the rule?

Thanks a lot again!

Thank you so much for reporting the result of your investigation and apologies for the inconvenience.

I’ve found the cause of the issue in that particular scenario and released the 8.0. You can manually download the new version via CodeCanyon or receive as an automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/ ). To manually update just deactivate and delete the old plugin version and then install the new one. Don’t worry you won’t lose any data

Regarding the “backward compatibility” yes, you can just save the order. In this way, the plugin will assign to the user profile the meta regarding the expiration data of the purchased product according to the existing “role per product” rules!

Hi again!

Happy to help. Thanks for fixing it today. We just updated the plugin and everything works fine now

Loved the retroactive workaround, that will save us a lot of time!! Thanks again.

You’re welcome!

At last but not leas: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars, I would reeeeeeally appreciate it!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases. You can also leave the rating through the plugin description page: https://www.dropbox.com/s/28dae6pnqvbccmm/rating_area.jpg?dl=0)

Have a great day!

Hi,
thank you for your appreciation!

Yes, the reason is exactly for the variable VAT. That indicator shows the amount to be spent in-store. The store, however, may eventually have products with different VAT. So that values show which amount has to be spent excluding taxes.

That text can be however easily modified. Just to edit the next_roles_list.php template file you find in the templates inside the plugin folder.

On line 32 you will find the total amount spent by the user and on 36 the amount to be achieved. Just modify as follows for line 32:

<span class="wcra_next_role_total_spent_value"><?php echo wc_price($rule_and_amount['total_spent']*1.2); ?></span>

and line 36 as follows:

<span class="wcra_next_role_amount_spent_value"><?php echo wc_price($rule_and_amount['amount_to_achieve']*1.2); ?></span>

I hope you enjoy it!

thank you, work exactly right… One other question is the boss i work for keeps changing his mind… he now want it shown as points. but 1 euro is 1 point, so basicly i only need to remove the euro symbol and if possible only shown full figures. possible?

Hi,
to achieve that, you can try altering the send_role_change_notification_to_user() function define in the WCRA_Email.php file.

After line 54, just add in the $user_mail variable the other user emails that have to receive the email. For example:

$user_email .= ",admin@email.com";

This should do the job!

Please make sure to be running the latest 7.8 plugin version. For further help, you need to renew your support license.

Yes 7.8 plugin version is running. Support renewed