10154 comments found.
Hello! Owner of 3 licenses, quick question: Within the form text, I wanted to have a pop up image that explains directions. I made a direct link to the image which does show up when clicked, but not as light box, which is what we are hoping for. Is there any specific code we can add to the link to force it to pop up within a light box, instead of just opening the image up in a tab? Thank you!
I’m not sure what you did exactly and I need to see it. Please either email me or open a support ticket as this isn’t a support section.
Thanks, I just sent an email.
hi, it would be possible to add it in a popup window when the client click add-to-cart button?
As far as I am aware WooCommerce doesn’t have such functionality.
Hello! A quick pre-sale question. Does the plugin allow a price to be calculated using an a rule that multiplies by a certain factor a number introduced by the customer in a custom field?
There is the math formula price type that you can use to multiple values entered in another fields created by the plugin if that is what you mean.
Yes, so forexmaple: I have a cake store and i need to customer to enter a number of persons for which the cake should be. The price for person would be, let’s say, 15$ and if the customer enters 10 persons, the plugin should add to the price of the cake (which currently calculated through other options / standard price) 15×10 = 150$. Is that possible?
That doesn’t even require a math formula. There is price type for textfields that does that. As long as you understand that the option is added to the product price and doesn’t have anything to do with the product quantity.
Yeah, well, not actually complicated math, just multiplication applied to a text field filled by a customer.
Hi, just wondering if it is possible to dynamically show the cost difference between the selected item with the rest of items with fixed cost(Radio button).
For example, I have an option with 4 items,
a. adds $10 to the product cost,
and b.0 is the default value
and c.-$10 and d.$20.
By default b was selected, which doesn’t change the total cost. If I choose a then b becomes $10 c.$20 and d.$10. So, always the prices are based on the selected item cost and the difference between selected and the default value?
I tried the formula, but it didn’t work because I can’t have a default cost and I can’t use “item selected” cost
No, there isn’t anything like that I’m afraid.
I have 3 checkbox groups. Is it possible to make it require to check at least one option within these 3 groups?
Not, if they are different elements. The requirement can only be within the same group.
Pre-Sale question: I really wan to be able to customize the information that shows under the product section. Ideally I would be able to create directions on how to use our product underneath each product. Would I be able to make the product page look like this screenshot using this plugin? https://blackdogllc.com/wp-content/uploads/2020/06/PRODUCT_DESCRIPTION.jpg Thanks!
I’m afraid not, the plugin isn’t for something like that. This plugin is for creating addons to the product.
Thank you for your quick reply!
BECAREFULL THESE PEOPLE SELL A PLUGIN THAT S ALL THEY WONT HELP OR DO CUSTMIZATION WORK THEY ARE NOT INTERESTED
I’m not sure what is there to be careful about or why you are posting in capital letters (it means you are yelling). I understand that you want customization urgently as you stated in the email you sent me, but that isn’t something we can help with I’m afraid.
We help with whatever is plugin related as long as it has to do with the included functionality. We never did any customization or custom work and we always refer clients who wanted custom work done.
I am yelling because you dont even know what i am asking that you are telling me you cannot do it.
Well, you said in the email that you want custom work. That implies functionality not included in the plugin, correct?
I must have refereed over 500 people to various other people or custom service providers and none of them ever yelled at me or accused me that this isn’t something I should be doing.
It does not imply functionality that is not included in this plugin. It requires applying existing functionalities of the plugin to my needs
You can email what you want, but if it something that should work for specific case scenarios and not something that can be handled by any user then that is consider custom work.
By custom work we mean something that applies to a specific scenario only and not something that can be handled by any scenario. If eg you want to create something like when a user clicks on an option inside a section to close that section and open the next one, that is custom work since there isn’t any way to produce something like that as a feature since it requires specific functionality to work (only one option in each section), so it cannot be mass produced.
Also, custom work would be if eg you wanted the option to have a property that makes sense only for a specific store.
I hope that this is cleat now. Do tell me what you want though and we’ll see.
I am SORRY and i APOLOGIZE for having been so bloody. i sent you a mail so you may see.. thank you and sorry
No worries 
For anyone else seeing this, issue is resolved. It wasn’t custom work after all, but clarification on how some plugin settings work.
Suggestion for improvement on “Global Extra Product Options”, add an option to apply/exclude the options based on whether a product has/doesn’t have a tag. Tags offers more flexibility than categories.
This has been suggest in the past as well but several some technical limitations prohibit using the tag at the moment.
Hi there, I was wondering where the variation_id of each variation is stored. Fo example, I have a couple of radio buttons, but I don’t see the variation_id of each option in the code. Where is it stored?
First of the the options you create with the plugin are not variations. Variations is what you create with WooCommerce on a variable product. So, I’m not sure what you mean by variation id in terms of the plugin.
So what are those options then and how do they get being added to the cart when selected, as at the moment, when I select an option, the cart button is still disabled.
You will have to open a support ticket for this. I don’t know what you did on the product and I need to see it.
In the EPO builder I created a checkbox element and use image replacement. Some images are bigger then others. Is there any way to make then all the same size (ie: 150×150)? Thanks!
The size of the images the one that you choose in the attachment settings. When you select the image from the library popup, scroll down to the right until you find the attachment settings and select the image size you want to display.
Also, please don’t use this section for support as it is for pre-sale questions only. Either open a support ticket or email me via my profile page.
Ok, thanks
In the EPO builder, there is a “Product” element. I need to add several products in this field but in the from office it just allow to choose one product. Is it possible to select several prducts within this field? Thanks!
No, currently this is only for selecting one product.
Will this work on multiple products in the future? Thanks!
I can’t say at this time if that can be transformed to include multiple product select or a new element will be required for that.
I think it would be a good idea to add a feature like that… thanks!
Hallo can I add a dropdown option & extra text notes at the bottom of the item name, on the cart page?
The plugin is for the product page only and its purpose is to create addons to the product. You cannot use it to the cart page.
How can I deactivate my license? This system is not thougt to the end. When chaning wesbite from test to productive site there is no way to change. I have two licenses. Also the second once should work but suddenly does not anymore saying “Der Kaufcode ist bereits belegt! Bitte kaufen Sie eine gültige Lizenz!” Why does it say the codde would not be valid??? please reset the license for this account (lensbreak) so i can make auto updates. Also, it’s very minimailistc not even include a little info in the documentation how to do manual updates..
You can now re-activate the plugin.
In order to deactivate the license you must have access to the site you activated it. Then you just press the deactivate button on the license page.
There is a section on the documentation on how to install the plugin. The process is how you install or update any WordPress plugin, there isn’t anything special about it.
OK thanks, I would note that in the documentation if I was you since some plugins out there require some steps to be done. Just to leave customers not with doubts 
thanks
Hi, would you mind deactivate my license? I change domain and website to other and no longer have access to the old website to deactivate the license.
You can now re-activate the plugin.
This plugin doesn’t have button swatches… ?
It currently has image swatches and color swatches.
How to remove “Options amount” and “Final total” https://d.pr/i/t9RzQI ? I’ve set the price to automatically update so these fields are not needed. I can hide them with CSS but maybe there is a toggle. thank you.
Go to the plugin settings->General tab->Final Totals box.
is it possible to display all options on the sidebar during configuration, so you can see the status of the configuration?
You can enable a Floating Totals box from the plugin settings->Display tab->Floating Totals box
Thanks but it is too marginal, need something like a sidebar like 1/3 a side.
<div class="tm-floating-box-nks" />and the contents will be displayed there instead when you enable the Floating Totals box. You will have to do some some css customization though, it won’t look good by default.
1. I have added 70 options. Is there a way to set the default price for all at once instead of editing 70 items?
No, there isn’t I’m afraid.
2. Is there a way to show a required message to a checkbox group? If you don’t select anything, the form just scrolls down a little to show a small red asterisk. I want to show a message because just showing a small asterisk is not enough
3. Is there a way to mass add items already with a price?
2. That is possible if you have the “Enable validation” setting active and the options are inside the product form.
3. If you mean on a checkbox element the just use the mass add button where you add the choices.
To mass add option use the following format:
Option 1 | 10 Option 2 | 20
and press the Populate button. Please note that this method only adds options, it doesn’t replace existing ones.
2. Enable validation is enabled. This is how I’m showing the checkboxes. https://d.pr/i/FHEGvR. There is no option to either enable a validation message or to configure one.
3. Is the format “optionname | price” ? are there other parameters that I can pass after the price?
Thank you for your support
2. I cannot see the screenshot for some reason. There isn’t anything to set validation message, those are predefined. Just make sure the “Extra Options placement” is set to “Before add to cart button”
3. No, that is it.
I see now. The “this field is required” message appears at the end of the checkbox group and I thought it would appear by the asterisk. I didn’t notice. Thanks
Note, that on the plugin settings->Global tab->Elements there is also a setting called “Error label placement” where you can choose if the error appears before or aftee the field.
That is perfect. Is there a way to remove the asterisk? It takes up an entire line above the checkbox group and all fields are going to be required.
.tm-epo-required {
display: none;
}
Because even if you remove the Global > Strings > Required state indicator (set it to empty), the theme still displays an empty line anyway https://d.pr/i/a2aVg0
Please see my previous reply
.tc-cell.tm-epo-element-label.tm-has-required {
display: none;
}
I believe the correct behavior is for the line not to be shown when “Global > Strings > Required state indicator” is empty. Just a feedback. Thanks again for your great support.
You can hide the line by by setting “Label position” to “disable”
The line you mention is the element label, so that cannot be hidden when the asterisk is empty since you still may enter a label for the element.
Oh I understand now. My field had an empty label, and I thought the asterisk was there by itself, but it is actually to the left or the right of the label. Good god this plugin is complete! Excellent, thank you very much.
I see it’s possible to add forms to certain products from the form page. Is it also possible to add a form to a product, from the WooCommerce edit product page?
If you mean global forms, then yes. Use the “Include additional Global forms” setting for that. You can find it in the settings tab (BUILDER-NORMAL-SETTINGS) on the plugin interface when you edit the product.
Thank you. Fixed it! Is it also possible to upload multiple photos within one upload button? Or, even better, an option on the front end to add a new upload button if necessary.
Please see this response in the support forums.
Hi. I’m experiencing the options is showing duplication options on product page. I have check the global options and no problem with it.
Please open a support ticket. This comment section is not for support.
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