10152 comments found.
Hi, I have a purchase code but I cannot remember my login for the themecomplete site, i just purchased 6mo of support, please advise
I found your account and resent the email. If you didn’t receive it please email me via my profile page to reset it manually.
Hello, I have the Woodmart theme. I am building a food retail site. You will have unit sales and sales by weight for example fruit and cold cuts. This plugin helps me sell products by weight? Example, the cold cuts have a price per Kg but you would need to sell it by grams, could you divide the Kg by grams? Thank you
No, the plugin doesn’t specifically do that. This plugin is for creating addons to the product only.
The total price of woocomerce inside the product with options can be updated according to the quantity
I’m sorry but what is the question here?
cAN YOU TELL ME WHICH OPTION OF YOUR PLUGIN IS ABOUT CHANGING THE WOCCOMERCE TOTAL PRICE IN THE SINGLE PRODUCT PAGE?
First of all posting in capitals letters means that you are shouting.
You question doesn’t make any sense to me I’m afraid. When you say option what I understand is that you mean the options created with the plugin, that is the actual form elements. In that case this isn’t how the plugin works. There isn’t any option to change directly the total price. Each option created with the plugin can optionally have a price and that price is added to the product price.
Do you mean perhaps what plugin setting can be used about altering the display of the native product price on the product page?
Sorry for capital letters I have not noticed. I mean what you said
Ok, that setting can be found in the plugin settings->Display tab->Display->Change original product price
Enable that should change the original product price (the one that is normally bellow the product title). Do note that this is theme dependant which means that if your theme alters the HTML too much changes are the JS may not find it to change it.
In Display Tab there isn’t that voice, i have only Normal and Show using action hooks
I’m sorry the correct path should be plugin settings->Display tab->Price->Change original product price
don’t work, the price no change
Then you will have to open a support to take a look please.
Hi I wanted to ask if there is a way to decide a discount based on the quantity entered in the product with the options
The plugin isn’t a discount plugin I’m afraid.
whit math formula if is possibile insert the if condinational?
No, it isn’t. Plus the formula is only for the options, not the product price.
Hi, When I create extra sections and try to save. It does not save and gives me the following error when I see it through javascript console.
Maximum call stack size exceeded at Object.tcSerializeJsOptionsArray (tm-global-epo-admin.min.js?ver=5.0.11:1) at Object.tcSerializeJsOptionsObject (tm-global-epo-admin.min.js?ver=5.0.11:1) ....
and there are bunch of other files.
I can’t duplicate something like that nor I have any similar reports. You will need to open a support ticket please.
not able to login to register support ticket, i do have license code but cannot reset password
Please email me from my profile page.
hi the options block is displayed twice and it is not a template issue (i read many answers of yours saying that it depends on the template), i’m sure about that because i’ve tried switching to a default template (the 20-twenty) and it is still shown twice as you can see here: http://czu.0bb.myftpupload.com/servizio/spillette-personalizzate/
Can you tell me how to fix it? I already updated to the last version but nothing 
If it isn’t from the theme then it is from another plugin. If you want me to troubleshoot this then you will need to open a support ticket, otherwise disabled all other plugin except WooCommerce to confirm this.
Hi, thanks for the answer, i solved as you told, deactivated all plugins and found that the problem was with Elementor Pro (it has an element for the woocommerce “add to cart button” that seems to double the area). I solved doing this (i write here so if anybody else has the same problem now you know it): i put another element in the same position (before_add_to_cart_button) to fill the second copy of the area, it’s a “workaround” but for now it’s solved. Now i write to Elementor to tell em to fix it, it is a problem of the last version/last update. Thanks for the support!!!
That is strange as many buyers use Elementor without that issue. Perhaps it is just in issue in their latest version as you said.
Hi, I noticed with different options selected the WooCommerce function “Sold individually” isnt working anymore. Is there a fix or workaround for this?
You will have to open a support ticket for this.
Pls delete the pro-advertising in the plugin backend. This area is not for personal information or ads !
We are looking in to that. It isn’t an ad though, but a reminder to register the plugin.
hi, presale question. I’m selling old maps of cities in my country. To make it easier for customers to search their city i would like to let them select one of the States in a dropdown menu first. So it narrows down the available cities in the next dropdown menu. Is this possible in your plugin?
It is possible with the use of conditional logic.
Since the last WooCommerce update I am getting the following error in checkout when the plugin is enabled (even if no options are set within the product):
Fatal error: Uncaught Error: Unsupported operand types in /public_html/wp-content/plugins/woocommerce-tm-extra-product-options/include/classes/class-tm-epo-cart.php on line 2640
The checkout page stops generating after the product list and no shipping/payment options are visible!
Disabling the plugin fixes the checkout page
Please see this topic in the support forums https://support.themecomplete.com/forums/topic/unsupported-operand-types/
Bit of investigation and disabling WooCommerce Dynamic Pricing & Discounts fixes the issue too – I have the latest version installed
That looks like it has fixed it – I’ve re-enable the WooCommerce Dynamic Pricing & Discounts plugin and it all seems to be working – many thanks!
Hello. I have a quick question.
I know we can add a text field as a special note for each product before they add in the cart.
Just want to know, is it possible to have the text field when checking out?
For example, we want to the customers to add their products first, like adding 3 products, then in the check out page, it shows all 3 product again, and under each product, it has the special note box, so people can fill all at once.
Is that possible?
Thank you.
No, that isn’t possible.
I have the need to assign shipping classes to specific options, is that possible with this plugin? thank you
No, it isn’t I’m afraid.
Hello,
With the next product, the customer can choose whether to add the first pump to the bottle or not. https://tmuizeke.be/product/pet-bol-zeeppomp-150ml/ however there is a stock set and temporarily cannot be ordered afterwards. (as these are special times with covid-19), however, this works in this case and the customer can simply add it to the bottle. Can I easily fix this?
Thanks in advance for your answer 
Out of stock products cannot be order and there should be a message showing up about this in the cart. If you mean that you want the user to not be able to select at all the out of stock product to begin with, no there isn’t anything you can do about it at this time.
Strange,
I can just add them to me and there is no error message .. when I go to the pump alone, however, it gives an error message if I want to order more pieces than in stock ..
On my end If enter more that 2 I can see a message in your cart saying “Sorry, we do not have enough “Pomp aqua” in stock to fulfill your order (2 available). We apologize for any inconvenience caused.”
Hmmm now he also does it here: p
Thanks in advance
Can I just perform translations of the text?
Which text?
if you mean the text I pasted that is from WooCommerce, not the plugin.
Hi,
How do I renew my support for this item. I only find a Buy plugin button which seem un-neccessary since I already bought the plugin once.
Well, that is strange. If you are logged in with the account that bought the plugin then you should be seeing by default the button to renew the license.
https://prnt.sc/spcaqlIf you don’t see that plugin contact Envato support help.
I would like to know if I can use the plugin to add price based on quantity ranges.
Here is an example scenario 1: Product A its price is $20 I would like make a quantity range if the quantity is from 1 to 100 the price is the same $20 and if the quantity is from 101 to 500 the price is $18 and if the quantity is from 501 to 1000 the price is $15 and so on more ranges like this in the same product.
Example scenario 2: Product B its base price is $30 without any options yet and has price based on quantity ranges like the above scenario but for each option added each option has it own price AND price based on quantity ranges for each specific option.
P.S. The product quantity price range will be based on the main WC quantity field and each option quantity price range also will be based on the main WC quantity field.
My question is this possible to make with your plugin? and if so how can I do it?
You need a discount plugin for that. This is plugin to create addons to the product.
Ok is it possible to archive this with “WooCommerce Dynamic Pricing & Discounts” you mentioned that your plugin is Partially Compatible
The Dynamic Pricing & Discounts is a discount plugin. You will need to contact them about your specific scenario, I can’t answer for them.
Ok but can I use the math formula to create quantity based pricing with your plugin?
I don’t see how you can do that. First of all the formula is not for the product price but for the options. What’s more conditions are not possible in the formula.
Thank you for your fast response and clarification
Sorry another question does your plugin support rest api? Suppose I want to obtain product information via rest api, will the extra product options shown in the response? Thanks
I don’t believe so. There isn’t any interface to support the options in the rest api. Unless you are talking about after the order is made in which case the options are just meta data to the order.
Thank you so much
Is it possible to hide the tc-price-wrap via the normal settings? Or do I have to disable it via a snippet? If yes can you share this code snippet?
Set the “hide price” setting of the option to “yes”.
Can you tell me where I can find this? Unfortunately I cannot find this option. Also our plugin is not in English so maybe it is a bad translation and is that the reason why I cannot find it
When you edit the element in the builder on the pop up that opens there is a setting for that.
Please open a support ticket for anything more as this comment section isn’t really for support purposes.
Hi I am trying to use this plugin with Food Online Premium for WooCommerce plugin.
BTW your plugin is fantastic!
One small issue. I can make the extra options show up on separate product page but I cannot make them show up on Food Online Premium for WooCommerce pop up even when I use template view.
I also submitted support ticket.
Please help!
Then there isn’t any reason to post here as well. This comment section isn’t for support
Sorry just very time sensitive
I can’t Update your plugin and from your Support Page i don’t get an login!!! Please HELP
Please email me via my profile page.
Hello,
If i try to upload files on mobile phone, the phone (android) ask for permission fro microphone. This is not good, i think i lose the customers because this.
Do you have any idea?
I use the multi upload plugin
Best Regards
That doesn’t have anything to do with the plugin I’m afraid.
See the demo product for the upload at https://epo.themecomplete.com/product/upload-test/
On my android nothing is request from the user on that.
In this test page the same problem. I tested it with samsung and chrome browser.
If you see a message like “Allow Samsung internet to take pictures and record video” or “Allow Samsung internet to record audio” these are the security messages from the browser. They have nothing to do with the plugin, at all. I’m not sure how else to explain it really.
If one previously gave permission they won’t see any message at all. If they didn’t then the phone will ask every time. This has nothing to do with the plugin or the site. It is the internal security system of your phone. Would you prefer your phone to access your personal data on the browser without your permission instead?
I dont know, how this the customers see. But ok.
Hello ! I have a presale question : Can you make an option required for a simple product ? Is it possible to have options that doesn’t change the price of the simple product, or do they have to have their own price ? Is it possible to have a backend demo please ? Thank you ver much !
“Can you make an option required for a simple product ?” : Yes, you can.
“Is it possible to have options that doesn’t change the price of the simple product, or do they have to have their own price ?”: Price on the options is optional.
“Is it possible to have a backend demo please ? ” : Unfortunately, no admin demo is available.
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