10154 comments found.
Hello,
If i try to upload files on mobile phone, the phone (android) ask for permission fro microphone. This is not good, i think i lose the customers because this.
Do you have any idea?
I use the multi upload plugin
Best Regards
That doesn’t have anything to do with the plugin I’m afraid.
See the demo product for the upload at https://epo.themecomplete.com/product/upload-test/
On my android nothing is request from the user on that.
In this test page the same problem. I tested it with samsung and chrome browser.
If you see a message like “Allow Samsung internet to take pictures and record video” or “Allow Samsung internet to record audio” these are the security messages from the browser. They have nothing to do with the plugin, at all. I’m not sure how else to explain it really.
If one previously gave permission they won’t see any message at all. If they didn’t then the phone will ask every time. This has nothing to do with the plugin or the site. It is the internal security system of your phone. Would you prefer your phone to access your personal data on the browser without your permission instead?
I dont know, how this the customers see. But ok.
Hello ! I have a presale question : Can you make an option required for a simple product ? Is it possible to have options that doesn’t change the price of the simple product, or do they have to have their own price ? Is it possible to have a backend demo please ? Thank you ver much !
“Can you make an option required for a simple product ?” : Yes, you can.
“Is it possible to have options that doesn’t change the price of the simple product, or do they have to have their own price ?”: Price on the options is optional.
“Is it possible to have a backend demo please ? ” : Unfortunately, no admin demo is available.
Hi, I have a presale question: You introduce “Product as an option” and I would like to know more about this. Is it possible for have a bookable product as an option of another bookable product? If so, do those products have separate calendars?
Thanks
This can only work for simple or variable products I’m afraid.
Hello, before purchase, we would like to know if an image can be included in the tooltip popup? Thanks.
Which tooltip pop you mean exactly?
Tooltips that display text next to any field. We would like to know if images can be added to these via html or otherwise.
If you the description in the choices of radio button or checkboxes you can enter image with HTML code ant it should be displayed.
Thanks. So does this only work with radio or checkbox options? We would like to use this for tooltips that are next to any field label also.
None of the other fields have tooltips.
I may not be asking the question correctly. At the following link:
https://www.dropbox.com/sh/lxejetz3kilkjof/AADE-6Is8xPBoFF1yvF5aQTsa?dl=0It appears that a tooltip from your plugin is being used next to some of the dropdown options. They are incorporating text and images. Is this accomplished through the use of Tooltip Swatches possibly?
Ah right that is actually the subtitle of the element transformed to a tooltip. That is for all of the options and actually for that you use the wp editor, not you don’t write html manually there.
Thanks. Do you have an example of how to make that work or does this need to be custom coded on our end?
No custom code needed for that. You just right the content and set the setting to display as a tooltip.
Excellent! Thanks!
Good afternoon
I need to sell more products at a discount, for example, if you buy 2 of the same product you get 5% discount, if you buy 3 you get 10%. However, if the person buys 2 products he can select the flavor of these 2 products, then he would enable the flavor of each of these 2 products. If it is 3 products, it enables the person to select the flavors of these 3 products and so on.
Can I do this with this plugin?
thank you
You need a discount plugin for that. This isn’t a discount plugin. Even with a discount plugin though the part about the flavors isn’t really possible.
I think i could create 3 variations with difference prices, so i ll have 1 variation to sell 1 product with full price, another variation with 12pack with 5% discount, and 48 pack with 10% discount.
So each variation i can create a flavor variation with conditional tags.
I can not do that?
The plugin can only help you to create addons to the product, not discounts.
is there a way to change the weight of a product depending on the selection of the user?
There is a beta addon for that to enable adding to the product weight for select boxes, radio buttons and checkboxes.
Hi, I am trying to use your plugin. I am quite confused after reading your document. I see that you have set many examples, e.g. at https://epo.themecomplete.com/product/59lespaul-variable/ but I don’t know how to confugure as there’s no admin panel available for it.
Are there any front end and back end demo at the same time so that I can see how to confugure the examples of yours to understand it more?
I played the plugin around but still confused in many aspects. For example, if I just want to allow the customer to input a number and then there will be extra 0.3usd for each number he increase, e.g., if he inputs 10, then he needs to pay 3usd extra. So, should I use a range picker (but I don’t want to show the range bar) or a text area? And how do I set the price to change accordingly? – I set the price as “{this.value}*0.1” but nothing happen to the price in the front end when I change the number. http://prntscr.com/sngeth
I tried to open a support ticket, but there’s only a forum, and seems I need to log in but I don’t know what user name to log in.
Please help me ASAP. Thank you.
Ok, first of this comment section is not for support. You will have to either open a support by registering it. You will need to use your purchase code to register. Alternatively, you can email me via my profile page at https://codecanyon.net/user/themecomplete#contact
Thanks. I emailed you via yuor profile page at https://codecanyon.net/user/themecomplete#contact
Hope you can help me fast, as this is simple question. I only need if you have demo for both front end and back end so that I can study how you achieve the front end effect through your back end configuration, so that I can imitate the configuration.
Thanks again.
Hallo, I just set extra option to product as Checkbox (tested also with Radio buttons) with option “Set to fee” and math formula (price*qty). It’s work perfectly on product page but when I update qty in Cart the Fee doesn’t update anymore, only if I remove the product form cart. Have I change settings or can you fixed this issue?
The fee is calculated while you add to the product to the cart. After that it cannot be affected by the product anymore since WooCommerce attaches fees to the order, not the product. This means that the formula for fee can only work until the product is added to the cart.
OK. Thanks.
I sell product A, Product B and Product C. what I would like to do is offer product B and C as an additional option when Product A is selected. Using you image swatch option this can be accomplished however since product B and C are in my inventory every time someone selects the option Product B or Product C I want the inventory reduced. can I use your plug in for this?
You cannot use normal option fields for something like that. The plugin has a specific product element that can be used to select a single product.
hello, by doing a search for “API” in the search engine I see a result concerning the API 1 year ago
(http://woocommerce.github.io/woocommerce-rest- api -docs / # retrieve-an-order)
I see that the options are not included in the API example: /wp-json/wc/v3/orders/ ....
Is it still relevant?
There is any support for something like that at the moment.
you mean it’s in development? can you say more?
No, I mean that there isn’t no support for something like that.
We need cart logic with some serial dependencies. If this, if this, if this, then display item. Hope you can help.
What exactly do you mean by cart logic?
Probably “store logic” would be a better term. If a customer picks one item, we need to display particular items as related options to the first item.
Then it depends on what you mean by items. If you mean addon options created by this plugin then yes, there is a conditional logic feature. If you mean something else I would have to say no, since this plugin is only used to create addons to the product.
OK, thanks. Going to give this a go.
Hi
I am using Divi theme and it seems that your plugin isn’t compatible with Divi. It doesn’t show the options on the front-end.
Is there a way to fix this?
The plugin doesn’t have any issue with DIVI, many of our buyers use it without any issues. Please open a support ticket to troubleshoot this.
I tried to create an account but it says that I already have an account which I don’t remember creating one and asked for reset password and it never came.
Indeed you have an account. I have resent the details again. I’m not sure if the email you register is correct. If you haven’t received them please email me via my profile page.
I just sent you an email via your profile page.
i have a problem displaying the product options after buying an item. The product options are no longer visible in the order/invoice. Click on the order to see which options have been selected. there is a possibility that these options remain fixed to the product itself. It seems that the options are only available during the ordering process. No options are visible after transfer via REST API to the billing program.
Is there a possibility that max-min values prevent calculation if the threshold is exceeded? Max, min works without any problems but if the threshold is exceeded the calculation will continue. A warning will only appear if you try to continue with the calculation. It would be nice to prevent this.
You will have to open a support ticket please. This comment section cannot be used for troubleshooting.
done
Hi, I put conditional logic to hide dropdown fields based on radio button options but all the hidden dropdown fields are still showing values in the cart/order. Is there a way to disable hidden fields so they do not show values in cart/order?
You probably have a conflict and the option don’t initialize correctly. You will need to open a support ticket to troubleshoot this.
it’s a very simple conditional logic. 2 radio options that shows dropdown A and dropdown B respectively. One is always hidden. But after I add to cart, dropdown A & B are shown at the checkout page
It works fine if i put placeholder text but the problem is I am not able to make it a ‘required’ field since it is counted as empty value
Please just open a support to take a proper look. Making assumptions is always a bad idea! When I told you that you must have a conflict this doesn’t have anything to do with the logic or how you setup the options.
If you want to troubleshoot this yourself then disable ALL plugin except WooCommerce and Extra Product Options and activate a default WooCommerce theme. See if you have the issue. Normally you shouldn’t. If you do, then you must open the ticket.
alright. Also, is it possible to automatically erase value or change to default when field is hidden back again? as customers sometimes change radio button options
No, is isn’t.
We offer yard letters, and using a plugin (as a crutch for the moment) that requires shoppers to enter the text they want — however, there’s no way to count the letters they enter. Customers must add the corresponding number of letters to the cart manually. This, as you can imagine, ain’t working. They’ll punch in 20 letters in the field, and only add the min. 4 letters to the cart. We need something that count the letters they enter in the field, then add that to the cart.
Can your plugin do this?
I’m sorry no, there isn’t a specific function to add to the cart the number of letter entered.
Hi. I need a option the the attribute price will change by a lookup by Curl is there a option to change the price on the go? That for each option it will pose a curl Request?
No, there isn’t anything like that I’m afraid.
I’m not sure if this is an issue from the last update but my listings created from duplicate now redirect to the original listing when clicked on from the category pages. Everything looks normal in the back end (even preview changes from the back end) it’s only when you click on the listings does it redirect to a different listing.
You will have to open a support if you any issue please.
I am just redoing those listings since I only have a few duplicates but wanted to let you let you all know as it may be something only customers would notice 
I have no reports like that I’m afraid.
Hi,
I have just purchased the item but I cant seem to submit a private ticket. I have registered with your portal but they are all open to public. Can you give me a email address so I can get some private assistance? I have installed the plugin but its not showing the price in the checkout.
Once you created the ticket then you can add private replies.
Otherwise you can email me via my profile page at https://codecanyon.net/user/themecomplete#contact
Hello, We’re having a little trouble figuring out our settings. When we add the product element to a product, on the single product page we see the main item’s price under all of the product swatches vs their individual prices. Is there a way to have them display their item price (vs the main product’s price)? Or at least hide those prices? Thanks in advance!
Please open a support ticket. This comment section is not for support.
We figured out how to hide it with css. The plugin is super, thank you!
I upgraded to the new version and now all of my product options have been removed. How can I restore those?
Nothing has been removed I can assure you. You will have to open a support ticket. This comment section is not for support.
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