12072 comments found.
When I do test payments to Stripe, I receive logs but I don’t receive events in Stripe. So no money comes through. I used 4242 4242 4242 4242 as the card.
Also, there is no response (Test webhook error: 503) when I do ‘test webhook’ from Stripe dashboard.
How to solve this?
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
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Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
2 days of Open Support Ticket and no responses …
Sorry, but we didn’t found any ticket from this user for UMP product. Be sure that is about this product or if you actually used the right support system.
I mean this add-on: https://store.wpindeed.com/addon/my-group-accounts/
I opened a support ticket there. I also sent email and no reply
I already have a ticket open on the store.wpindeed website. And I can’t open a ticket on support.wpindeed.com, at the end, it gives error 500
Hi there, I do have a presales question – is it possible to create custom user pages? Pages within the user profile, that only the logged in user is able to access and can be modified by the admin?
Hi,
Yes, there is a such module available inside which will create a private page for each new registered user where only him and Admin have access.
This was a big waste of time and money, i first purchased the Ultimate Affiliate it seemed good, so i went ahead and purchased the Ultimate Membership Pro, the plugin has no end of problems, however this in itself is not bad, as the concept of the plugin i liked, but the problem is no support from this company, they just want to get the sale then move on. No matter how much potential a plugin has, if you don’t have support, it is a waste of time. Please keep in mind working with a membership plugin and an Affiliate plugin is a serious commitment of time and you dont want to build a lot of clients on something that is shakey at best, don’t waste your money and worse still, dont waste your time with this company.
Support team discovered that a very old plugin version have been used before, even if Envato account is not so old, and because of that missing DB tables have been missing.
So, they have been requested a proper update or fresh installation of the system. Those services are not handled by support team but should be done by the owner of the website. We strongly recommend to have a look over Envato support terms and conditions where is clearly mentioned this case.
Pre-sales question: 1. Is this a good alternative for “WooCommerce Subscriptions” 2. Does this integrate with “WooCommerce Shipping” so it will generate a mailing label?
Scenario: I’m looking for an add-on option for physical products where people can select various quantities to be shipped every month.
For example: - 1 bottle shipped monthly - 3 bottles shipped every 3 months
while still having the option to just purchase 1 bottle, no subscription.
On a short look you may notice that UMP is much more focused on what a Membership system actually means.
It does not manage shipping processes from woo, this is not the purpose of UMP system which sales Subscriptions for valuable content.
Hi! This a presale question: have you provide me an screenshot of the plugin works? I have some doubts related to Membership Gifts? How any user can handle that part in the front-end?
Hi,
Your question is not clear, please elaborate.
Sorry for my bad english, let explain again. I need to develop a website for a client, but first I need to do the mockup based on how your plugins works in the Front-End, eg: Login Box, User Dashboard, Member Gift, etc. Every solution you built so far, in order to understand how the interface works and taking that screenshots as a path where I can show my client how this could work for him. In other words, sometimes when a theme or a plugin has a PSD file attached or a detail screenshot in ther preview link of how all works in terms of UI. I know you provide some of them, but if I understand the whole solution, you have a lot of features that are not being show in the preview area. Could I have those screenshots to see it how everything works? Another eg: you described a way of a user can buy membership for other user using the Membership Gift option, but I cant see any screenshot of that part, so I cant sell to my client this solution you have because I cant understand how this works.
There are many screenshots available on product page or demo website. Also, are many video tutorial on KB platform or Youtube.
Membership Gifts module provides a gift code for someone who purchases a specific Subscription. He can use that gift code exactly as a coupon code, by himself or to share to someone else.
We cannot export the users from the dashboard. The csv is not created and the link to download end in 404.
Maximilian
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
We have invested time into setting up this plugin and our lockers and lock rules are not working. At first we thought it was just incognito windows but all browsers seem to redirect valid users instead of showing content for lockers, lock rule specific files and urls.
Use case is add lock rule to .pdf link, show only to registered users target group or redirect to pricing page.
Sign in as registered user and try to access the pdf link. Registered user is redirected to pricing page. 
Has anyone had success contacting support to resolve locker or lock rules issues? Our support has expired and I’m wondering if it’s worth renewing to see if this issue can be resolved. Plugin version is 8.8, the latest as of 5/17/2020.
Solved: It was not Ultimate Membership Pro. The problem was HTTP vs HTTPS. Login forms were signing in as HTTPS and then failing to access HTTP content. Cookies were being set correctly for HTTPS but when accessing an HTTP page or link, the browser was not signed in under HTTP but rather HTTPS.
After getting everything inline with HTTPS, lockers and lock rules are working correctly as expected.
I purchased the “My Group” add-on
However, it is in conflict with UMP.
I opened a support ticket
jhello how does the drip content setting works?
Hi,
Restricted content will be released based on some conditions and not instantly. Such on 7 days after subscription have been activated for current user.
Ok, it’s good. As I speak french I’ve a little problem to understand. I think it’s also possible to disable a post After 1 month to all subscribers. How to do this please?
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Your plugin is not compatible with my site. I would like a refund please.
Thank you.
Hi. Pre-sales questions:
1. Can each individual user have their own private page with only content that they can see. For instance personal coaching videos just for that specific user.
2. Can a user upload a file into their private area for me (the administrator) to look at? And Can I upload a file back to the user in response?
3. Does this plugin also include a private discussion area where the user and me (the administrator) can discuss items in private? Thanks
Hi,
1. Yes, you have a special module inside which will create a private page for each registered user where only him and Admin have access.
2. There are upload files custom fields which can be setup on Register and Profile forms.
3. UMP is a membership system, does not manage chats.
Hi, I am interested in purchasing UMP, but had a few questions
1. If a member wants to keep their current membership plan, but want to go from monthly recurring payments to yearly recurring payments can they do this?
2. During the payment process will they stay on my website or be directed to the payment website? (PayPal or stripe)
3. Can I build custom profile forms with custom fields, check boxes and an area for them to write their bio. Also, is this information able to be displayed on the directory page.
Thank you
Hi,
1. Users may manage their subscriptions as they want, by cancelling some of current subscriptions and sign for new one, for example.
2. It depends of what payment gateway is setup to charge users, some are onsite others are offsite.
3. Yes, you can manage existent forms and adds new custom fields inside by different types.
Hi there, Do this plugin have pay per video system Thank You Vikky
Hi there, Can i use payment gateway like paytm and google pay is it possible Thank You Vikky
Those payment services are not integrated into the system being not able to manage full recurring charges processes.
Hi there, Do this plugin have pay per video system Thank You Vikky
Hi,
No, UMP manage and sales Subscriptions, not how many times a video is played.
Is it possible to use other payment gateways than the default ones? My client wants to connect Swish payment.
Hi,
You may sell UMP Levels as Woo Products via Woo Checkout where you may use external payment addons.
Thanks, that’s great! Just a follow-up question. In the Youtube tutorial, an already existing member uses a Woo purchase to change his existing membership But is it possible for a non-existing member to buy a brand new membership via Woo? Meaning, that the Woo product is “Silver membership” for 17 USD and the user pays for it when checking out. Would that create a new member account in UMP?
https://www.youtube.com/watch?v=DF3laMAig2oOnce is about Subscriptions which must be assigned to someone, an user must exist. Even if is not registered yet, Woo must register that user via checkout page.
Pre-purchase question, does the content lock have some kind of hook to overwrite/bypass the content lock?
The speficic use case is to allow a different plugin access to the content if certain requirements are met.
Hi,
1. Your desired workflow is not actually clear. You may setup different features for a custom approach. You have available an additional addon that will grant access based on IP for example.
How do I sell the levels on Woo? I need to accept bitcoin, but I saw that this plugin only accepts if it is an integration with Woo. Is there any documentation that explains how I can integrate the levels via Woo? And which plugins do you recommend to integrate Woocommerce with bitcoin?
Another question. Is your Ultimate Affiliate Pro affiliate plugin able to identify a tier sale made through Woo payment via Bitcoin?
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Does it work good with elementor? How good are the customization options of the styling?
Yes, you may use UMP besides Elementor page builder.
There is available an additional addon that may extend Elementor functionality in order to control any widget or section and restrict it based on Subscriptions.
Whats the Name of the content? Can I include the profile, login or shortcodes of the plugin with elementor?
Also can I change the styling of the pages?
It is not clear what you mean by “name of the content”.
Yes, you can place any shortcode of available showcases inside pages content with Elementor.
How do I get the Membership card to show up. In your instructions it looks different in the backend panel. I’m using Ultimate Membership Pro v. 8.5 Wordpress Plugin
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
I am facing this problem where the register page is loading the whole homepage, over and over again. I think the invalid input message is what’s loading it. Please help.
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
