647 comments found.
Hi im trying to register on your support form but always get that purchase code is invalid, can you please check this?
Hi st1FFFy,
Please contact us at support@villatheme.com, we will help you check this problem.
Best regards.
How to remove title from reviews?
Hi,
Sorry for not making that an option. You can use css to hide review title:
.wcpr-comment-form-title,.wcpr-review-title,.shortcode-wcpr-review-title{display:none;}
Best regards
Hi, can customer share the review on social media. Is it have share your review to social media option.
Hi. There’s no such option now.
Best regards
Just purchased this so that I can show all the product reviews together, on other pages on my site using the shortcode.
Currently you can’t see which product is being reviewed, which is confusing. Is there a way to place the product at the TOP of each review?
Hi,
To do that, please add below code to file functions.php of your theme/child theme:
add_action( ‘woocommerce_photo_reviews_shortcode_masonry_item_top’, function ( $comment, $product ) { ?> <?php echo esc_html( $product->get_title() ) ?> <?php }, 10, 2 );
Best regards
Hello, please how can translate the button More so that customers can click the button to load full review content
Yes of course. You can see this guide https://villatheme.com/knowledge-base/how-to-translate-plugin/
I use loco translate but i cant find this button more u can see picture attached please https://ibb.co/N6j0yQk
Hi,
Because the string is newly added in the latest version so you have to click sync button before continue editing your language file.
Best regards
The magnifying glass popups for additional images are not loading for me in Mozilla browser. Is it a configuration or something else not making it work? see page here in your demo site—http://authentic.new2new.com/shop/neon-threat/?image=1#reviews
Hi,
Thank you for reporting. The issue with Mozilla firefox is fixed now.
Best regards
Just purchased and installed. Having the same issue on Mozilla only for my site. Is there a fix?
Thank you for your purchase. Please contact support@villatheme.com, we will send you the fix.
Best regards
latest update works!! Thank you!, Hope to see more in next release based on feedback from others
Thank you. More features will be added in future updates.
Best regards
I hope you guys update the user interface by doing something similar to loox where the add a review action will be just a button that guides to a beautiful quiz where the user experience is better, those some pictures to clarify what I mean.
imgs: https://imgur.com/a/zEiz16e
the review button provides much space for the photo reviews to take the needed attention rather than what it really appears to me in woocommece with Cerato theme ( img: https://imgur.com/a/wJXHNrE )
half-space is taken by the review form ):Hi,
Thank you for your feedback. We will improve this in future updates.
Most themes have the review form like yours, you can add custom css to put the form to the bottom of reviews section.
Best regards
Hi guys. Can set the image button default choose. http://prntscr.com/rziovr
Hi,
It’s not available now but i will add it after making the ajax filter function in next update.
Best regards
Hi there. I am thinking about to purchase this plugin but before I need to ensure that the plugin is showing an Opt-In on the thank you page, after the client has finished its purchase. In my country it is necessary that a client is doing this, otherwise you will be cautioned. Thanks in advance.
Hi,
Sorry but i don’t see any relation here. Our plugin has an opt-in on comment form when a customer want to leave review but it has nothing to do with the thank you page.
Best regards
Thanks for your answer. In some countries in Europe, the law states that the customer must give his consent if he later receives an assessment request by e-mail. If he does not give his consent and you still send him an email with a request for a review, you have to pay high penalties. That’s the reason why this option would be necessary for me and that’s why I was asking.
As i know, WooCommerce already has a checkout policy https://prnt.sc/rzoeak and you can add some more words about review reminder to your policy page https://prnt.sc/rzofbh to make it GDPR compliant. Isn’t is enough?
Thanks so far. Unfortunately this option is not sufficient. Basically an active agreement of the user must be given. Similar to Mailchimp or something like that. But thanks for the time being. Unfortunately I have to keep on searching.
You’re welcome. Good luck with that.
Hello, fantastic plugin! The only thing I need is to relocate it BELOW the description and not as a second (or first) tab. How to do that please?
Hi,
A way to do that is to use the shortcode, you can read it here http://docs.villatheme.com/woocommerce-photo-reviews/#page_section_child_menu_3142
Best regards
hello, I’ve used this one [woocommerce_photo_reviews_form] and it displayed the submission form for the review. Is it the one to dispaly the actual reviews too?
Hi,
Not, it’s to display reviews form. To display reviews, please use this shortcode [wc_photo_reviews_shortcode]
Best regards
hello, that works, but it shows ALL the reviews, not product specific. How to show product specific ones? Also is there an option to display (with link) to what product the review is about when displayed on the generic page?
Hi,
Those options are available with our shortcode. To enable pagination, please use pagination=”on”. To change number of reviews per page please use comments_per_page. Please read our docs https://docs.villatheme.com/woocommerce-photo-reviews/#page_section_child_menu_3142 for more details
Best regards
Hi, I have a problem with the plugin, when I choose a country for the review import, it doesn’t take it into account and imports reviews from other countries. What should I do?
Hi,
Please create your support ticket at https://villatheme.com/supports/forum/plugins/woocommerce-photo-reviews/ we will help you check it.
Best regards
Hey there. I really love this plugin and it works great for my needs, thank you! I have one query and have tried for hours to fix but having difficulty…. I have noticed there is a difference in the look of stars next to the average review compared to other locations within the shortcode content. Is it possible for these to match the rest with the filled colour? https://prnt.sc/rudfw5 Thank you!
Hi,
This can be fixed easily with css. Please send me your site urI, will help you add css to fix it.
Best regards
We created the mo and po file in our language from the pot file of the plugin, but it does not affect any.
How can we activate it?
Order process completed, how do we add another process instead? As sample is pending or processing
Hi,
Please use this plugin to translate https://wordpress.org/plugins/loco-translate/
For the order status question, please contact support@villatheme.com to get the dev version that already includes that function.
Best regards
It is perfect if can move review to bottom ( After products summary, before featured products), then hide review tab. Come with new style, JS for new review, same TGDD. 
http://prntscr.com/rmffky
http://prntscr.com/rmfgcp
Nếu có thêm option chuyển mục đánh giá xuống dưới cùng ngày sau phần mô tả sản phẩm và trước phần sản phẩm nổi bật, sau đó ẩn tab đánh giá trong chi tiết sản phẩm thì tuyệt vời. Kèm thêm có style thêm đánh giá như thế giới di động, có popup lên thì đẹp. Form thêm đánh giá mặc định hơn k dc đẹp mắt lắm.
Hi manhten,
Thanks for your suggestions, we will consider these features for the future updates.
Best regards.
hi
how to put”view images” as filter by default?
Hi,
Do you mean you want a “view images” button as filter here https://prnt.sc/rjg1jr
yes. be active by default instead of “all stars” button.
Hi,
Sorry, this option is unavailable now.
Best regards.
ok. thanks
Is there a shortcode to display just yellow stars with number of reviews? I want to put it directly above product price. Full form with reviews should remains at the bottom of product page. Stars with link to that form – at the top.
Hi whocare,
Unfortunately, this option is unavailable in this plugin now.
Best regards.
Hi,
It’s caused by your theme.
Best regards.
Free, trial version, does not send Email?
Hi,
The review reminder email will be sent when the order is in completed status. We check, the plugin is sending emails normally. Please change the order status and check again.
Best regards.
I changed the status of the order, set the status completed several times, the email is not sent, maybe the assigned task does not work in 10 seconds? Email sending on the site works well for other mailings.
Has your server email worked before?
The mail server works perfectly, and all messages reach their recipients.
Hi, i would like to make “Number of columns” which show’s review “1” but when ever i am entering this and submit review its gives me error to enter more then 2. please help.
Hi,
Please create a ticket via our support forum: https://villatheme.com/supports/forum/plugins/woocommerce-photo-reviews/
Our technician will help you with this problem.
Best regards.
- Can I import reviews from Yotpo? (I have file);
- One product have 2 languages (and different IDs). Can customer leave separate reviews? (different for every language).
Hi,
Thank you for contacting us.
1. This feature is unavailable now in this plugin.
2. The plugin is compatible with WPML and Polylang plugin, that can help you display the front-end message and emails in different languages. (It is now available in the pro version only)
Best regards.
Hi whocare,
In fact, you can import reviews no matter where they are from AS LONG AS the csv file includes IDs or SKUs of products in your WC store(that you want to import reviews to) and the reviews author+rating+content.
Best regards
Ok, I bought plugin but see no interface to upload my csv file (WP backend), How to do it?
Hi whocare ,
Thank you for purchasing our plugin.
You can go to Photo Reviews /Import Reviews, you can see https://prnt.sc/rg3gr9
Please create a ticket via our support forum if you need help: https://villatheme.com/supports/forum/plugins/woocommerce-photo-reviews/
Best regards.
Is this plugin compatible with Flatsome – https://flatsome3.uxthemes.com/ WooCommerce theme? please let me know, so i can make my purchase.
Hi cedo22,
Thanks for contacting us.
Yes, This plugin is compatible with Flatsome Theme.
Best regards.
