151 comments found.
Hi how to change the preview to english. At the mommment the preview in arabic.
Hello, You can change the language from admin panel settings.
how do i edit the front end and faq ? i check the admin panel but couldnt found a way to do it
Please contact support providing your purchase code to get help.
i havent purchase yet but i do want to purchase just want to ask first is there any way i can edit front end and faq ? because when i check admin site i couldnt find a way to do it
You can edit on the view files manually
hi how do i install this on local first using wamp ?
Hello, We explained how to install it step by step in documentation please read it carefully and if you have in problem in any step contact our support to help you. Thanks
Hi i have read it by the step by step provided is to install directly to the domain website using cpanel. I want to install it on local first to check .
alright i have resolved it. thank you
The same steps 
You are welcome, Have a nice day.
Do you have this in arabic language
Yes, This item supported Arabic language.
Thanks for your reply I mean do you have this script in arabic ?
Yes you can choose the default language ex. Arabic language
Are you checked the online demo?
i cant see the field of registration on admin, i want to put any field requirement for user registration
Sorry, I don’t understand your question
i would like to test the admin panel but the credentials are wrong
Sorry, Check it again
Hi there, I am looking to purchase this however the demo has an error. I’m assuming the latest package also has this error?
Hello, You can check it again.
How to solve this bug problem in the department area?
How to solve this bug problem in the area departments?
Follow the image link below
http://tinyurl.com/w6zddk8Hello Dear, This issue will be fixing ASAP.
Thanks
Emojis also don’t appear, please see the link below!
http://tinyurl.com/svz4h57Hello,
The design issue that you reported is fixed you can download the latest version now.
For adding reacting to disqus you need to enable it, Take a look this link below it will help you https://help.disqus.com/en/articles/2199501-reactionsThank you for your effort to correct the problem!
but you could add in the script we can choose the order of the contents this is only possible through the database and not everyone has this knowledge.
Thanks again!
I add a video to a question in the Knowledge Base then the video image appears see the link below:
http://tinyurl.com/qs6n8wjBut when I save and I will check the result the page is blank, look at the image below:
http://tinyurl.com/w5pb88lHow to proceed?
Hello,
1- First question you can contact support for any customization.
2- Second Question: make sure you added correct URL like:
https://www.youtube.com/watch?v=8OVOCNiCIogHello, how are you?
I know my support has expired, but I would like your help with that!
My department options are broken and I can’t put them in order: https://prnt.sc/qtrwq4Example, I have 9 departments that go from number 1 to 9 However, they are not in that increasing order 1,2,3,4,5,6,7 …. they are random 3,9,6,5,1,8, I was wondering if I can get them on the homepage in an exact order!
Hello Dear, I’m fine and i hope you are doing great. No problem for extending support i will take a look this issue and right back to you.
Thanks
Thank you!
I identified my problem, it is in the number of characters in the description of the categories, and the order of publications I needed to change their ID via database
Hello,
The design issue that you reported is fixed you can download the latest version now.
Yes, You are right you can change the order of category by changing ID. we can do it dynamically for you as a custom requirement just contact support.
Hello, thank you very much, I will download the latest version! Can’t you officially add that part of the category to your script to make it dynamic? Since I don’t know how much the service will cost and I’m broke now, I can renew support in a few days!
Hello Dxpro, You can contact support for any customization.
Hi I just want to ask from the time that I have purchased this system, is this dependent on a single domain like license to a single domain? or I can use the system on my different domains?
Hello, You can install it in one domain only that’s for regular license.
Update Suggestions
Are you able to create packages – Packages as per number of tickets with Payment gateway.
For asking about customization please contact support directly.
I cant see in admin panel the fields
Beautiful and light application
Is it possible
Added a simple billing system
Upcoming releases
All service providers need to print an invoice to the customer after the agreement
Instead use another billing system
I hope to take the idea into account in the upcoming releases
As well as sending an ad or newsletter to all users
Hello Marwa i have recently purchased the script , its a good one but i need urgent help with 2 problems :
1- when i try to upload file into ticket it sends the text message without uploading the pic it loads automatically once i touch the upload buttons
2- i need to add extra fields to the registration form + the ticket form how can i add them ?
Thanks
Hello Dear,
Please contact support providing your purchase code and your demo URL to check your problem.
Thanks
Don’t share the purchase code in comments for privacy!
How can i check the problem without your demo URL!
i sent the demo to the email please keep me updated as fast as you can
I checked your demo and i didn’t get any issue for uploading image, you can check the content of latest ticket i created.
Make sure you don’t have any problem with your browser also try it in your mobile browser or another browser.
yes , thanks its working from chrome but not working with firefox – 2 different devices
also please , i need to add extra fields to the registration form + the ticket form how can i add them ?
Great, For any modifications contact support to get quotation.
Thanks
hi, Can we use your ticket system to manage the repairs in our Computer Repair service Shop? when create a ticket than we want to be able to insert all Repair details in a form . This data should be stored in the system. These details *confirmation should be sent to the customer.
Does your system support the Email Piping feature? when customer sends an email than this will automatically be transported to ticket
Hi,
As we described you can use the script to add topics to your clients and your clients can contact to you using ticket system. The script is similar to your needs.
No it’s not supported piping feature, You can reply to the tickets with admin panel.
- Topic: An Error Was Encountered/Unable to load the requested file: topic.php
- Departments: An Error Was Encountered/Unable to load the requested file: department.php. Thanks!!
Hello, Please contact support to get help providing your purchase code. Thanks
Sorry 
I don’t know if I did it right but I replied in your email about customize. Thanks
No sorry, i replied in your email
Thanks
I mainly want to use it as a ticket system and don’t need the FAQ, can I get rid of it? Can I add questions to the ticket system? How hard to add?
Under the index page, when you click on one of the Frequently Asked Questions, you are taking to the topic page.
At the bottom of each topic, there it the What do you think?, Comments, etc.
Which file do we need to edit to remove all that nonsense because for me, its not needed. I dont need ratings nor comments.
Also, under the comments,
Marwa El-Manawy and ALSO ON MARWA EL-MANAWY
Those show up. There is NOTHING in the settings to turn all this off or edit what does or doesn’t show, so I rather remove it all.
Also, clicking on a Department or a Frequently Asked Question should only be accessible when a user is logged in.
There should also be a way to disable registration and allow the admin to add a user if needed.
Hello Kalarah, For your questions:
1- After the topic description in topic page details there is no rating just comments and react only, If you didn’t need the comments just don’t fill disqus username in website settings at admin panel.
2- After comments there is “Marwa El-Manawy and ALSO ON MARWA EL-MANAWY ” that’s appear because you added my disqus username.
3- Any visitor otherwise registered or not can show all the pages in website excepting the topic you can choose who can the the details of topic “public, private, registered users” that’s the aim of our product if you need any customization just contact support with your requirements.
4- The same for registration the aim of the product is contact with your customers using ticket system how can they reach you if they haven’t account and how can you get their details! take care contact us form not official way.
For needing support just contact them directly in contact support email to get fast response.
I will answer my own question and help others since you dont know what I am referring to. To solve the issue with 1, 2 and 3, just open
styles > site > default > topic.php
Look for and remove the following code:
<div class="topic-comments">
<div id="disqus_thread" />
<script>
(function () {
var d = document, s = d.createElement('script');
s.src = 'https://marwa-el-manawy.disqus.com/embed.js';
s.setAttribute('data-timestamp', +new Date());
(d.head || d.body).appendChild(s);
})();
</script>
</div>
Hello kalarah,
You don’t have the latest version, in last version you don’t need to add your disqus username from here just add it in admin panel setting section.
Perfect Script, thank you
Thanks so much, Please don’t forget to rate it.
Halo, i want to ask why the email notification when user or admin had reply on the ticket very slow? I reply on a user’s ticket on 9 o clock but he complain that he not received the email notification on time. He check his junk mail or spam mail already, not inside there. The internet no problem.
The same problem goes to the Contact Us form, Slow email notification.
Delay for getting emails related to your hosting if you are using webmail, You need to contact to your hosting provider to get the right answer.
Can use the gmail SMTP on email setting?
Yes you can, Please contact support@elmanawy.info to guide you how to use gmail in SMTP.
Mine is not sending Tickts registration emails
Hello, We replied on your email.
I want to route inquiries created via email, web-forms and phone calls to wehelp Support ticket system as a tickets .
Please advice , is this possible in your product .
Hello Dear,
Sorry i don’t understand your question!
