450 comments found.
Hello, is this plugin compatible with latest wp and woo versions?
Hi Tunik,
Thank you for reaching out to us.
We are delighted to hear that you are interested in our product. Regarding your question, our module is compatible with the latest version of Woocommerce and Wordpress.
Regards,
Magenest Support Team
Hi there! I have one presale question. Is it possible for buyers to contribute with a certain amount, when the product price is high?
Hi Mitaka,
Thank you for reaching out to us.
We are delighted to hear that you are interested in our product. Unfortunately, the feature you are asking is not available in our Gift Registry extension.
Regards,
Magenest Support Team
When a product is purchased from a gift list, among the orders on woocommerce, is there the possibility to identify immediately if the order received comes from a gift list and to whom does it belong?
So as a backend, it is difficult for the manager to understand if the order received comes from a gift list or a normal sale through ecommerce.
it is important that you therefore have the possibility to identify from the backend which are the orders from the gift list. So it gets confused.
Please ASAP
Hi there,
Thank you for reaching out to us. We noticed that you have submitted a support ticket. Our developers will give you a response on the ticket, please wait for the updates.
Thank you for your patience in the meantime.
Regards,
Magenest Support Team
Hi, I bought, installed and activated the plugin (6189ce26-c10a-4d46-bfb2-e35b3bf4784c – 22 Apr 2020) but I can’t use it as it is “empty”. I am unable to insert it within a page of my wp site.
Can you give me some advice to start using.
Thank you.
Hi there,
We are sorry to hear that you encountered problems when using our extension. Please let us assist you with the issues
Please follow this site http://servicedesk.izysync.com/servicedesk/customer/portal/108, register for a new account on our support system, and submit a support ticket.
Our developers will check the issues and revert back to you as soon as possible.
Regards,
Magenest Support Team
I just purcchased this, i need to have the gift listn show on user profiles, can this be done?
Hi there,
Thank you for reaching out to us.
Regarding your question, you can check the gift registry list in My Account on the site’s frontend.
In case this option does not show up, Please follow this site http://servicedesk.izysync.com/servicedesk/customer/portal/108, register for a new account on our support system, and submit a support ticket.
Our developers will check the issues and revert back to you as soon as possible.
Regards,
Magenest Support Team
Hi. How can I set up for the buyer to ship the gift directly to the registrant?
Hi there,
Thank you for reaching out to us.
Regarding your question, at the checkout, the buyers will have to fill in the address of the receivers, they can fill in the address of the registry owner there. This is a required field at the checkout.
Regards,
Magenest Support Team
the option doesnt show. is there a way that they can click a button say “ship to recipient” instead of having to know the person’s address?
Hi there,
Thank you for your response.
Regarding your question, the feature you are asking is not available in our extension. However, we’ll forward this request to our development team and keep you posted on changes if any.
Regards,
Magenest Support Team
Hello, Could-you give me my money back please. Thanks !
Hi Dancy,
We are sorry to hear that you encountered problems when using our extension. Please let us assist you with the issues before considering the refund request.
Please follow this site http://servicedesk.izysync.com/servicedesk/customer/portal/108, register for a new account on our support system and submit a support ticket.
Our developers will check the issues and revert back to you as soon as possible.
Regards,
Magenest Support Team
When i try to put some product in my list, shows “you have to select item”
Hi Anne,
We are sorry to hear that you encountered problems when using our extension. Please let us assist you with the issues
Please follow this site http://servicedesk.izysync.com/servicedesk/customer/portal/108, register for a new account on our support system and submit a support ticket.
Our developers will check the issues and revert back to you as soon as possible.
Regards,
Magenest Support Team
Hi how i can set a page with slug—> giftregistry/?giftregistry_id=1&buy=true
on elementor?
Hi nowetech,
Thank you for reaching out to us.
Regarding your question, please refer to this document https://www.hostinger.com/tutorials/what-is-a-wordpress-slug/ in order to set your slug. Please note that the slug will only be available as giftregistry/ on elementor.
Regards,
Magenest Support Team
Hello,
I am looking to request a refund for this plugin. I have been trying to work with this plugin for a client’s website. Unfortunately, the plugin does not appear to have the functionality that the product description shows. Additionally, I have been struggling with many product bugs, including share functionality being broken, share emails not sending, products not adding to the cart, broken registry search, and layout issues on both the registry create form and add to registry buttons. I have already implemented another solution as this plugin was not as described. Please let me know if a refund is possible. Thank you.
Hi Jacontino,
We are sorry to hear that you encountered problems when using our extension. Please let us assist you with the issues
Please follow this site https://servicedesk.izysync.com/servicedesk/customer/portal/9, register for a new account on our support system and submit a support ticket.
Our developers will check the issues and revert back to you as soon as possible.
Regards,
Magenest Support Team
Hi Jacontino,
We are sorry to hear that you encountered problems when using our extension. Please let us assist you with the issues
Please follow this site http://servicedesk.izysync.com/servicedesk/customer/portal/108, register for a new account on our support system and submit a support ticket.
Our developers will check the issues and revert back to you as soon as possible.
Regards,
Magenest Support Team
HI – i have a pre sales question – is it possible to show only the add to registry buttons to users that have enabled registry or created one? I don’t want to show it to all users – logged out users without an account especially.
Thanks.
Hi there,
Thank you for reaching out to us.
Regarding your question, the feature you asked for is not available in our extension. For the additional features that are beyond the default feature list of our extension, we also provide customization services.
Best Regards,
Magenest Support Team
Hi,
My support has been expired but I would like to ask a price quote for a custumization. How can I contact you the best? thanks
Hi there,
Thank you for reaching out to us.
Regarding your question, please contact our sales team via email sales@magenest.com to dicuss about the customization request. They will check and revert back to you.
Regards,
Magenest Support Team
Hello, I have your plugin installed on kneenandco.com. When I attempt to add items to a registry, they are not added. They do not appear in either the admin or the user profile. Everything appears to be added to the site correctly. Can you please help troubleshoot the issue?
Thanks,
Ellie
Hi there,
We are sorry to hear that you have problems with our extension.
Regarding your case, please navigate here https://servicedesk.izysync.com/servicedesk/customer/portal/108 register for a new account and submit a support ticket. Our team will check and revert back to you soon.
Regards,
Magenest Support Team
Hi, We are interested in your plugin, but we want to know if there will be updates. The latest update is in May 2019
Hi there,
Thank you for reaching out to us. Regarding your question, for the time being, there is no updating plan since our module is still functioning effectively. We will keep you posted on changes if any.
Regards,
Magenest Support Team
Can you tell me the most compatible wordpress theme with this gift registry? We’ve been having all kinds of problems integrating it with the VW Kids theme.
Whenever you get a couple seconds could you let me know please?
Thank you
Hi,
Can you tell me the best wordpress theme to use this with gift registry? I bought it about a week ago, but the results on my current theme haven’t been good.
Let me know as soon as you get a second.
Thanks
Hi Michael,
We are sorry for the delay in response due to the New Year holiday.
Regarding your question, please refer to our response to your previous comment and submit a support ticket. Our team will check and assist you.
Regards,
Magenest Support Team
kindly reply soon
i have purchased the wp gift registry plugin and my store is a Alliliatet store from amazon and i am unable to add Affiliate products in my gift registry
Hi there,
Regarding your case, please navigate here https://servicedesk.izysync.com/servicedesk/customer/portal/108 register for a new account and submit a support ticket. Our team will check and revert back to you soon.
Regards,
Magenest Support Team
why there is need to register a new account. My query is only this that i have mentioned above. No other query. Kindly give me answer as soon as you can.
I need a help. I read your documentation of plugin. I didn’t find any solution of how we can affiliate product using gift registry paid plugin. If i choose the category of product data as simple product than “add to gift registry” button is shown on the product,but when i choose affiliate product than it doesn’t show the add to my registry button. Kindly reply here as soon as you can.
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How Can I fix this?
Hi there,
We are sorry to hear that you have problems with our extension. Please navigate here https://servicedesk.izysync.com/servicedesk/customer/portal/108 register for a new account, and submit a support ticket We will try to solve your ticket as soon as possible.
Regards,
Magenest Support Team
I have waiting patiently for 3 days to find a solution from you. I have now deactivated the plugin. You expect me to re-activate a plugin with many front/back end errors on live website while to take additional time to “troubleshoot”. You also refuse to issue a refund.
I am once again asking for refund on this plugin, it has many incompatibility issues with my theme/Page Builder. I can NOT be expected to activate a defective plugin indefinitely with a non responsive support.
Still waiting
Hi there,
Our apologies for all the inconvenience.
Regarding your case, our team has responded to your support ticket. Please follow your ticket for updates.
Regards,
Magenest Support Team
I have been waiting for a week now, for any meaningful feedback or solutions. If you are unable to provide solutions in a timely manner to some very basic modifications and core functionalities, It is only fair you refund us since your plugin is not working as expected. Simply, replying with boilerplate feedback cannot be considered “support”.
