215 comments found.
I have one question. I bought this plugin because in some responses you said that is possible that an UNREGISTERED USER can chat with an author (ex. visitor – provider) in multi-vendor themes. But now, in other comments you answered that this is not possible. So, what is the real answer here? and if it is possible, how can I achieve that?
For chatting one must have to register to your site.
Hi, Can I use this plugin for 1 to 1 chat? Eg.( User 1 with user 3 and user 2 with user 4) etc.
Hi Unfortunately that is not possible via our plugin.
Can it be configured for exclusive messaging between user and administrator?
Yes you can do it.
Hello, we send an refund request a few weeks ago. Could you please take a look, if you havn’t seen it?
Thanks, Lyss
Hello, We have forwarded your comments to the corresponding team.
But you can open a ticket regarding your issue in our ticket forum? We might help you with the issue if you explain your issue. You might not need the refund.
https://redqsupport.ticksy.com/hello – Does this work with workreaptheme? http://preview.themeforest.net/item/workreap-freelance-marketplace-wordpress-theme/
Hello – Does this work with Workreap theme ?https://themeforest.net/item/workreap-freelance-marketplace-wordpress-theme/23712454
Hi We have not checked our plugin with this theme but our plugin should work with any theme in theory.
Hello – Does this work with Wordpress 5.2?
Yes it works with wordpress 5.2
In case that we no need function upload attached. (Backend setting for YoBro plugin as following: 1.disable function for upload 2.just leave AWS fields related as blanked) Is YoBro chat still working fine?
Yes you can use chat without attachments feature.
Hi, we are trying to add an email notification option when a new message is received. Do you have a way that you suggest?
Sorry, Email notification is not implemented by default but we have provided enough hooks so you can implement it on yourself.
Hi I emailed support but no one responded to me. I want to know if this plugin also comes with a inbox page…thanks
Hello, Yes if you put the [yobro_chatbox] shortcode in any page then it would be the inbox page.
Also, I’ve read in these comments that you can use hooks to trigger an email notification to say you have a message.
Would there be a way to reply via email to that message and it update in the website chat? Or would our visitors need to be redirected back to the webpage to reply? Happy to get custom code developed for this, but just want to check it is possible. Thank you.
Sorry, You can’t reply through email.
Hi, I’ve confirmed with you that I could use this for a marketplace website where a buyer can chat directly with a seller from their listing page.
I’m wondering how it would work if someone was selling more than one item?For example, the Seller has 2 listings for a kettle and a toaster. They send a message to the seller about the Kettle, but then they also contact the seller about the Toaster.
- Would the message be in the same thread?
- Could there be a way to indicate what item the buyer is contacting them about?
I’m worried that if someone just wrote “is this item free?” I wouldn’t know if they were enquiring about the Toaster or Kettle?
Hope this makes sense, and thanks for your assistance. 
Customer have to manually mention the topic. There is no way to automatically let the customer know about the topic
It’s possible to save attachments files on my server, not on AWS 3S?
Sorry, We didn’t provided that facility because it could overload your server. When user gets the permission to upload attachments in the server then server could get overloaded and slow.
Hi, I would like to know if it works with Nginx, PHP 7.3 and MariaDB mysql Ver 15.1 Distrib 10.4.6
thank you
Yes it should work with above configuration. Still if you face any issue our Support team will help you to resolve the issue.
I’m going to buy, but I found a blocking bug on your demo… If I paste a link to the chat the result i’ts not a valid html link
< a href=” https:=”” www.google.com=”” search?biw=”1319&bih=953&tbm=isch&sa=1&ei=DgSFXYqvE4bFwQLvyJOIBQ&q=mazza&oq=mazza&gs_l=img.3..0l10.5631.5795..6172…0.0..0.87.164.2…...0….1..gws-wiz-img…....0i67.RMQHQyKrupA&ved=0ahUKEwiK7o3J7t_kAhWGYlAKHW_kBFEQ4dUDCAc&uact=5”” target=”_blank”>https://www.google.com
Resulting in a 404 or worse if I write it manually without http:// the result is undefinied.. I guess it’s just a bug and I hope you will fix soon
Our plugin support proper url.
Sure I guess it does.. that result anyway is from your demo.. you can check it
Thanks for pointing out the issue. We will push the update very soon after solving the issue. The issue seems occured after last update.
Hello, We have pushed an update regarding your issue. You can try the plugin after the update is accepted.
Thank You. Maybe you haven’t yet pushed this update to the demo cause there is still not working..
Hi Yes, we have not updated the demo yet but soon we will update the demo as well.
ok perfect.. let me know when I can try it! thank you for your quick response
We will let you know when we update the demo.
Hi.. i’m setting up a multi listing service provider referral style website and need a messaging system that will work between the listing service provider and the client (visitor to site) so they can talk to each other prior to booking the service… and it must allow photo sharing as we are working with tattoo artists and the client must be able to show photo of tattoo they want to service provider.. i’m currently looking at listeo and service finder as my two options for listing theme.. would your messaging system work with either of these two / and so what i’m hoping it will do.
Hello, Our messaging plugin plugin works with wordpress user. Any wordpress user can chat with each other. And yes our plugin have attachments support. But you need s3 bucket to store attachments.
what if i don’t want the photos stored? is s3 bucket system still required to use the photo sending option on your plug in.. also.. is there any sort of text blocking that would stop people from sharing their phone numbers or email – so they can’t go off our in-house messaging system and do business off our site?
If you want attachments support then you need s3. Sorry test blocking options available.
i just read where someone asked if the messaging can be between one user and one “author” or “provider” only.. and it said this option is not available. I’m confused. I have a multi vendor or multi service provider theme and i am hoping that it provides a button that says “talk to provider” for example and when clicked, the client can now talk to the provider whose profile they are currently showing in their window? If they go to another provider, then they can also chat with that service provider by clicking “chat with service provider” and now a new chat. Is this how it works? Is there any documentation we can view to see how this all sets up.
Hello, In the recent update we have provided the feature. SO I think our plugin should meet your criteria.
Hi, I have bought the plugin few months ago. I see that it doesn’t close the popup when the yobro_chat_new_message shortcode is used. It is returning “TypeError: this is undefined” in the console
Can you please solve the issue or tell me how this can be solved?
Looking forward to your reply. Thank you.
Hello, Have you set the chat page url in the yobro settings page? Please for further help submit a ticket in our ticket forum. https://redqsupport.ticksy.com/
Yes, I have set it. But I see that the popup for yobro_chat_new_message shortcode doesn’t close when clicking on the Close icon.
Hello, I have forwarded the ticket to our support team they will help you to resolve the issue.
Great little plugin.
Would be great to have local file storage options.
That aside, anyway to call the chat notification icon shortcode ‘[yobro_chat_notification]’ via code instead? Would like to place it within my sites actual design.
Thanks!
You can use the shortcode by using do_shortcode(‘[yobro_chat_notification]’); within your php code.
Not working.. need a bit more guidance.
Pasting this done nothing.
echo do_shortcode(‘[yobro_chat_notification]’); and make sure the quote sign is right one. Copy pasting code could change the quote sign
Im trying to test the upload image, files on demo. is it disabled ?
Sorry, currently its disabled on the demo. But the feature is perfectly working.
is there an actual demo I can try? if not what is the refund policy?
Hello, Here is our live demo http://redqteam.com/yobro/
Hi, we just wanted to try out the demo by logging in via the button in the “messager” tab. After clicking, i only got an error page. Don’t know if that is on purpose?
try logging from /wp-admin page with given credentials.
pre-sales question – is it possible to restrict the type of users that messages can be sent to. for example, i would like customers to only be able to submit to staff members but not to other customers
It’s possible with our plugin but it’s actually not this way. You won’t give the customer to any place to send message. Like if you add a messenger in customer dashboard with a shortcode with user role and in user dashboard add the chatbox shortcode with customer role.
im not sure i understand. how do i add the “chatbox shortcode with customer role”
[yobro_chatbox role=”customer”]
thanks, i added that but i still see all the users in the in suggestion list when i click on “new”
Hello, Please open a ticket in our ticket forum about your issue. Our support team will check your issue. https://redqsupport.ticksy.com/
got word from the support team. if anyone else is searching for this functionality, it should be:
[yobro_chatbox user_roles=”customer”]
or
[yobro_chatbox user_roles=”customer,subscriber”]
