Hi,
the plugin hasn’t any specific support for that plugin features. If you want to test both togeher, if you send me via private message (click on my name and then use the low-right box) you email address, I can reply with mine where you can send me that plugin. Once done, I’ll set up the private demo site and I will send the login data.

Hi,
you have just to insert the purchase-code and the username.

Make sure you are using a fully HTML5 compliant browser like Chrome or FireFox. Try eventually temporarily deactivating all the other 3rd party plugins.

Hi,
in the case of a mandatory upload field, the plugin is designed to show the add to cart button only after the upload has been performed. In this way, the plugin denies the product to be added to the cart without performing the required upload.

Hi,
Simone, regarding the image preview issue it usually dependes on a server issue that is not able to compute and serve the image preview. Ti try to avoid that, go to the Options menu and under the Image preview method try selecting the Old option: https://www.dropbox.com/s/orq3a0xazy0aat5/wcuf_image_preview_option.jpg?dl=0

Regarding the “crop” feature, what do you mean that you have to delete the whole field? You mean to delete all the upload files or to delete the field via the backend? Could you provide a more detailed description of the issue?

Thank you.

Hi to the Envato Market Team,

thank you for your feedback!

To be more precise:

- old is already selected - the field means the upload field via backend, menu item “upload files configurator”. I have to delete the whole field after activating the crop option in the visibility area and create a new one.

Deactivating, saving and reload/F5 on the product/checkout pages does not help to get rid of crop function.

But the preview works with the crop option, you can see the image and the crop selection in grey.

If it is a server issue, how can that be possible?

Best regards, Simone Schmidt

Hi Simone,
it seems that you have some sort of caching issue (are you using any caching/optimizer plugin?). Disabling the Crop option via the upload field, won’t make the crop controller be displayed anymore in the upload field are.
If so, it could be that your server, for some reasons, is still serving an old cached page version in which the upload area had the crop controller (this caching issue could be also the cause of the preview issue).

Just to be sure, could you use the demo site: https://www.codecanyon.eu/wcuf/wp-admin/ (user: demo, pass: demo) to recreate the exact configuration of yours and report me if you experience the issue?

Regarding the image previews, they are computed server-side: the preview are a compressed version of the original image (this is for performance reasons). If they are not properly displayed, it means that the server have some issue on peforming the compression. This however doesn’t depend on the plugin.
Switching however to the “old” method, however, will prevent the image to be manipulated, so it is served as it is. If you still have issue, it could be depend on a caching issue or due to a 3rd party plugin interference. As you can imagine, however, without any further clue, it is quite hard to determine the cause.

Could you please disable all your 3rd party plugins and report me if you still get the issue?

Thank you.

Hi,
by default, there isn’t any limitation. You can, however, set the number of uploadable files and the file size limit.

The plugin has a demo site where you can fully test its features in order to be sure they actually fit your needs and expectations before purchasing. If you have any further questions, feel free to ask!

You’re welcome!

At last but not least: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars, I would really appreciate it!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases. You can also leave the rating in the through the plugin description page: https://www.dropbox.com/s/28dae6pnqvbccmm/rating_area.jpg?dl=0).

Have a great day!

rated 5 star

Does ob_end_flush(): and zlib compression have something to do with the plugin?

Found this error in the log: PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/topptransfers/public_html/wp-includes/functions.php on line 4469

If no, then adding this line as solution to the error above wouldn’t hurt the functionality of your plugin?

remove_action( 'shutdown', 'wp_ob_end_flush_all', 1 );

It seems that eror is related to the wp_ob_end_flush_all() function invokation.

The plugin doesn’t invoke that function, so the code you inserted should not interfere.

Note however that that is a notice, not an error. So it won’t affect the plugin behavior

Hi,
unfortunately, without any further clue, it is quite hard to determine the cause.

Are you sure you have not enabled any option to restrict the upload area visibility (like visibility per user role, payment gateway, standard upload field management)? If you try disabling the other 3rd party plugins, are you still getting the issue?

If none of above helped, If you send me via private message (click on my name and then use the low-right box) the following data:

1. your email address
2. full admin access to the wp-admin area
3. FTP access
4. a detailed step by step guide on how to experience the issue

I can try performing some further tests. Thank you.

Hi Matt,
don’t worry, the plugin allows you to activate it in two distinct domains and unlimited subdomains and subfolders of the already activated domains. So you have activated it in the staging site, you can still activate in the production site.

For what concerns the feedback, yes you right. The plugin is designed to manage uploads, not text attachment to products. You need to upload a file and in order to attach a text to it (feedback is related to the upload).

Ok that makes sense. However my concern about the staging site is that it is different than my live site domain, and it changes everytime I regenerate a staging site. I think this is fine for now as it should stay a variation of XXXX.XXXX.myftpupload.com/ but wasn’t sure if I could lose testing functionality if they change their structure/domain name format or I move hosts etc.

if the staging is on a subdomain of the production domain, you can activate unlimited times!

Ah ok, a prescindere dalla selezione delle variazione. Mi ero perso un pezzo!

Si, a tale scopo è sufficiente deselezionare l’opzione Display the upload field for every product variation che trovi nel tab Visibility: https://www.dropbox.com/s/a5kqpijk39mj17k/wcuf_variation_visibility.jpg?dl=0

Ho provato ma continua a non essere visibile appena si accede alla pagina prodotto. Un’altra cosa, ho settato le traduzioni e non tutte vengono visualizzate correttamente. Grazie mille

Purtroppo non c’è molto altro da fare. Da come puoi osservare dalla seguente questa pagina esempio, una volta delesezionata quell’opzione, l’area upload è sempre visibile: https://www.codecanyon.eu/wcuf/product/product-3/

Assicurati di aver eventualmente svuotato la cache del browser (ed eventualmente del server).

Per quanto rigurada le traduzioni, assicurati di aver utilizzato il menu Text per le stringhe dinamiche il file woocommerce-files-upload-it_IT.po (che trovi all’interno della cartella languages) per le stringhe statiche.

Hi,
thank you for your appreciation

As reported in the Compability paragraph in the plugin description page (after the infographic), the plugin is designed to work for desktop version of the browsers. It hasn’t any specific support for mobile.

What I can say is to make sure that the upload area is displayed in area that has enough minimum space to be properly rendered (like cart page).
Try also adjusting the crop area dimentions throught the Options -> Crop controller area (bottom of the page).

So I’ve been thinking. It woudl be to difficult to write a condition on the code? Something like “if ‘mobile’, than replace with ‘messasge’ – true/false” And the message could be personalized, but’d say “Please, login from a computer to upload the required files”. If one don’t want to replace the uploader on mobile, just set to false, in my case, I’d keep in true and write the message I want in portuguese.

yes, it could work, however, the plugin hasn’t inbuilt any function to detect mobile browsing.

There are several PHP libraries that however allow you to do that (for example http://mobiledetect.net/ ). Once you embed it in your WordPress installation, you can invoke the detecting function on the top fo the following templates cropper.php and croppper_for_multiple.php you find inside the <stng>template directory showing the controller if it, not a mobile otherwise, display the message you wish!

Hi,
as you can imagine, without any further clue, it is quite hard to determine the cause and eventually a fix.

What I can say is to make sure you are running the latest 52.9 plugin version. Make sure that your customers are properly landing into the Thank you page after the payment has been completed, in case go to the Options menu and select the Wehn the order is placed option under the Checkout – Files to orders association mehtod area: https://www.dropbox.com/s/eg3cb8qefunwx8w/wcuf_checkout_placement_option.jpg?dl=0

If none of the above helped, try disabling all the 3rd party plugins to see if any is interfering.

Hi,
To request support you need to use the account used to purchase the plug-in.

Hi,
what do you mean that you do not see any file uploaded? Could you provide a more detailed description of the workflow?

Files are stored in the “wp-content/uploads/wcuf” folder. Make sure that no 3rd party plugins are interfering and make sure that you customer are properly landing in the thank you page once an order is completed. Try eventually using the “When the order is placed” option for the “Files to order association method”: https://www.dropbox.com/s/eg3cb8qefunwx8w/wcuf_checkout_placement_option.jpg?dl=0

I already did and checked the fodler but after the upload start there’s no succesful message that confirm me the file has been uploaded. No file in the directory and no message of completed download.

In which page are performing the upload? note that if you performing it in the product, cart or checkout page, you have to complete the checkout process and place an order in order to have those files associated to the order and so be able to download them via the admin order details page.

Try also disabling the other 3rd party plugins to see if you still experience the issue and try also giving a look to the browser error console to see if any further clue is reported

For this purpose, you could use the quantity selector. Enable the special option: https://www.dropbox.com/s/s2wqkw3mrtjlmia/wcuf_quantity_selector_general_option.jpg?dl=0

Once done, each file will have its “quantity” selector: https://www.dropbox.com/s/gnxzgnlmxmdtxcs/wcuf_quantity_selector_3.jpg?dl=0 through which the user can set a “quantity” value for each uploaded file.

Those values will be lately reported in the admin order details page.

You can test that feature using the demo site. Perform all the tests you need before purchasing to be sure it actually works as you expect! If you need further info, feel free to ask!

Ok, so I in the file name of the uploade pdf file nothing changed. The quantity is only visible in the backend of the order. It would be nice if for example name.pdf is uploaded and the customer wants 10 prints of it that the name is changed to name_q10.pdf so I could automate it somehow.

I’m sorry but unfortunately, the plugin hasn’t such a feature

E’ una delle prime cose che ho provato a cambiare, ma non esce neanche in altre zone. E non viene fuori nemmeno nella pagina del carrello, se imposto l’area di upload anche in quella. Rimane uno spazio bianco, vuoto.

Purtroppo dalle mie analisi sembra che il tempi non triggeri correttamente le action.

Vedo che la tua licenze è scaduta, quindi questo vuol dire che hai usato il software da piu di 6 mesi. Questa è la prima volta che riscontri un problema del genere?

Quello che posso fare io, una volta rinnovata la licenza di supporto, è loggarmi nel tuo sistema (ho bisogno di un accesso admin e FTP) e condurre qualche test sugli script del mio plugin per vedere se è possibile avere qualche maggiore info sulle possibile cause dell’issue e se possibile, implementare un fix.

Assicurati inoltre di utilizzare l’ultima versione (52.9) del plugin. Prova eventualmente anche a disabilitare tutti gli altri plugin (non si sa mai che qualcuno interferisca)

Grazie, ti dico entro breve. Sto dialogando con gli sviluppatori del tema, non troppo ricettivi: vediamo cosa mi dicono in base anche alle tue indicazioni.

Hi,
thank you for your appreciation.

Yes, caching plugin may be interefering, bnfortuantely without any further clue it is quite hard to say. Try eventually disabling it for a period to see if you still experience the issue.

Please make also sure you are running the latest 52.9 version of the plugin. To manually update just deactivate and delete the old plugin version and then install the new one. Don’t worry you won’t lose any data

If you can provide a step by step guide on how to experience the issue, I can eventually log into your system (wp-admin and FTP access is required) to peform some futher debug.

Thank you.

Hi,
what do you mean with “integrate”? Could you provide a more detailed description?

Thank you.

Hi, I need to insert a plugin for “upload files”, currently I have implemented a site with this plugin “WP Configurator – WooCommerce WordPress”. The goal would be to integrate the two plugins together (so that once the final product is configured with WPConfigurator, it is possible to attach files to the final order with “Woocommerce-upload-files”), the question was whether you had already had compatibility experience

Thanks silvio

I’m really sorry, the plugin hasn’t any support for that 3rd party plugin and its features

Hi,
what do you mean with “reload all the of the images in the upoad field”?

If you wish to associate an upload field for each variation, enable the following option: https://www.dropbox.com/s/1x65igs70kx6gch/wcuf_variation_conf.jpg?dl=0

If instead you wish to add same variation different time to cart (so each one will have its own uploaded files) enable the Products addable multiple times to cart option for that product (or just for all).

If none of above, please provide a more detailed description

Thank you for the quick answer! It seems like the thing that i needed was to disable the following option: https://www.dropbox.com/s/1x65igs70kx6gch/wcuf_variation_conf.jpg?dl=0 right now the upload field does not refresh when changing product attribute. My bad, i suppose i used wrong phrasing – wanted to ask if there is a way to product attribute selection to each of the uploaded files? https://ibb.co/ry1CbnQ lets say these configurable product attributes under this upload https://ibb.co/WDMVnTJ

I’m sorry, the plugin is not designed for that.

For that purpose, you should use the option you disabled: https://www.dropbox.com/s/1x65igs70kx6gch/wcuf_variation_conf.jpg?dl=0

That option is used exactly to bind to each variation its own upload field.
More in specific: When you select a variation, the plugin loads its specific upload field by which you can upload one or more files that will be bounded to the selected variation.

If you disable that option, the uploaded files will be the same for every variation (because they are bound to the master product, not to specific variations).

Hi,
you can perform a test in any product page, use this for example: https://www.codecanyon.eu/wcuf/product/product-1/

If you need to create a new upload field, you can log in the backend: https://www.codecanyon.eu/wcuf/wp-admin/ (user: demo, pass: demo)

If you need further info, feel free to ask!