647 comments found.
When I enable masonry it breaks my product page and the product photos and other elements won’t load. Can you help me?
Hi,
Please create your ticket at https://villatheme.com/supports/forum/plugins/woocommerce-photo-reviews/ We will help you check it.
Best regards
Hi, i use the shortcode, i set show_product=”off” but the product is still showing on popup. Is it a know bug ?
Hi,
Please create your topic at https://villatheme.com/supports/forum/plugins/woocommerce-photo-reviews/ we will help you check your problem.
Best regards
Hi. Can I set a status different than ‘complete’? Is common to change the status name ‘complete’ to ‘shipped’ and create a new one named ‘delivered’. That’s a question and a suggestion.
Hi, Thank you for your question.
Yes, this option is currently available for the pro version.
Best regards.
When i download new update i can see only the one of 24-10-2019 why ?
Hi,
Thank you for contacting us.
Your 6-month auto-updating and supporting duration is expired, now you can:
1. Renew and extend your item support, read it more: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
2. Update manually via Envato Market, read here: https://villatheme.com/knowledge-base/how-to-update-villatheme-plugins-from-envato/
Best regards.
Hi i didn’t need support but when i download the last version update i don’t find it here
Hi achrafhas,
The latest version of this plugin is 1.1.3.4 on Oct 24th, 2019.
The change in the Jan 17, 2020 update is just the image of this plugin.
Best regards.
Hi but i see new design in demo ( option also ) Thank you
Hi,
We are going to update this new design in the next version. Please kindly wait.
Best regards
Hi,
If you mean displaying reviews on the home page then YES. You can use shortcode for that. Here’s the docs http://docs.villatheme.com/woocommerce-photo-reviews/#page_section_child_menu_3142 and reviews shortcode is available for premium version only.
Best regards
Hi I am using this plugin but have questions Where can I edit after submitting a review? Can the author edit?
Hi,
Yes, the author can edit the reviews.
Go to comments (in the admin) > edit review https://prnt.sc/qwm3ub
Best regards.
Thank you for your reply Can admins edit, but can review authors do?
Hi,
Review authors can’t edit their reviews.
Best regards.
Hello? Are managers able to reply?
Hi,
Yes, managers can reply back to the reviews. In the back end, go to comments > reply review https://prnt.sc/qvzcrc
Best regards.
Hello guys !
i have responsive problem in mobile.
here is what happen : https://www.loom.com/share/df7a7b6a6097481792edca603fb5e11e
Please contact me on this email : iznaour@gmail.com
Hello, We are in Tet Holiday. Our technical supporter are going to come back in 30th Jan.
Hi,
Please follow your topic you created https://villatheme.com/supports/topic/mobile-responsive-issu/
We already replied to you.
Best regards.
This could be a really great plugin but there are some things that need to be fixed. - Ajax Pagination on Masonry doesn’t work - Filtering on either seems to reload the page - The image view on the standard view is very small, this could be a theme issue but maybe you should restyle/recode this part to be custom to the plugin.
Other than those things it works well. I’d recommend it more if the filters/ajax worked properly but right now those things are just too non-user friendly
Hi,
Thank you for your feedback.
In fact ajax pagination is not available either for masonry style or filtering yet. We will add these features in future updates.
Regarding standard view, as you said it’s a theme issue at the moment. We will also try to improve it soon.
Best regard
Hi, does this support flatsome theme?
Hi,
Yes it support Flatsome theme. You can try the free version http://bit.ly/woo-photo-reviews
Best regards
How do I make a sort order appear random in shortcode?
Hi,
You can not make a sort order appear random in shortcode now. Here’s the docs for the use of shortcode http://docs.villatheme.com/woocommerce-photo-reviews/#page_section_child_menu_3142
Best regards
Is it possible to show all the reviews to all products?
Hi,
Yes it is. You can use shortcode to show reviews of all products or any products that you want. You can read more about this shortcode at http://docs.villatheme.com/woocommerce-photo-reviews/#page_section_child_menu_3142
Best regards
Hello, i’m changing hosting, it is possible to export / import all product reviews ? Thank you in advance.
Hi,
Yes you can export / import all your product reviews. It’s available since version 1.1.3
Please read our docs http://docs.villatheme.com/woocommerce-photo-reviews/#page_section_child_menu_3139
Best regards
Hello Kim, thank you for your answer 
I already read your doc before posting but i don’t have “export reviews” and “import reviews” in the plugin menu. See this screenshot please -> https://ibb.co/BZrPCyT
You are using old version. Please update the latest version to use it. Because your support expires, please read this to see how to update your plugin https://villatheme.com/knowledge-base/how-to-update-villatheme-plugins-from-envato/
Best regards
Oh thanks ! i will renew, this plugin is awesome !!
Thank you
can your plugin able to import review from aliexpress with review image..? like this addon https://alidropship.com/addons/reviews-page/ . because this add on able to import buyer country & photo check link http://prntscr.com/q4ul5w . let me know will buy your plugin…....
Hi,
Yes it can import reviews from Aliexpress with images. Here’s the docs for that function http://docs.villatheme.com/woocommerce-photo-reviews/#page_section_child_menu_3139
Best regards
NEED HELP PLS: Comments, in Grid(Masonry), are not displayed on the page. When I click one of those 3 buttons ( WITH IMAGE/VERIFIED/ALL STARS) the page just refreshes. No problems with NORMAL layout though(comments are displayed normally). Any ideas ???
Hi,
There maybe conflicts with your theme or other plugins. This is a technique issue so please renew your support and create your ticket at https://villatheme.com/supports/forum/plugins/woocommerce-photo-reviews/ we will help you check it.
Best regards
Hello, just wondering does this plugin have a recaptcha v2 challenge?
Hi,
This plugin only adds upload field to WordPress comment form so there’s no need to add it owns recaptcha. A lot of free recaptcha plugins such as https://wordpress.org/plugins/invisible-recaptcha/ ... can be used for WP comment form.
Best regards
Hello, thanks so much for clarifying. Just purchased and can’t wait to get it all set up. Cheers!
when I import review from aliexpress to my woocommerce store using your plugin, Will it show country flag icon of customer that review on woocommerce site?
Hi,
No. This plugin does not store review country now.
Best regards
Prior to purchase – Did you guys ever add the EXPORT option so we can export reviews made with this plugin and re import them
Hi,
Yes you can export your reviews to csv files and reimport them with this plugin.
Best regards
Hi my auto update is not working from envato or via plugin on woocommerce . My support expired, but I can’t update, it keeps saying ‘package not found’
Hi skircakm
1. You can update the plugin using the Envato Market plugin, follow this guide https://villatheme.com/knowledge-base/how-to-update-villatheme-plugins-from-envato/ => It is a lifetime.
2. Or you can extend and renew support here https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support => Within 6 months.
Best Regards.
Yes when doing that via the envato plugin I get this error message:
Update Failed: Update package not available
Hi,
Please try deactivating our plugin before you update it via the envato plugin.
Best regards
Hi, how do I get my older customers before I use this plugin on my website to make product reviews?
Hi,
For old orders whose statuses is NOT completed yet, review reminders will be sent when they are marked completed.
For old orders whose statuses were completed, you need to go to admin orders page to select Send review reminder from the bulk actions.
Best regards
Great! Thank you so much!
You’re welcome.
