1179 comments found.
Hi. I have a pre sale question. Im using Avada theme for my website. This plugin is compatible with Avada? Can I install the plugin and see my instagram feeds in a WP site designed with Avada? Regards!
Hi,
Thanks for reaching out, I’ll be happy to help. Yes, this plugin is compatible with the Avada theme. Let me know if you need any assistance with installation.
Thanks!
I use a social media product called sngine. I want to embed my Instagram in the product. It has pages where you can drop are you familiar with the product per chance? I can use iframe but yea no any ideas or suggestions Could you make this product "Journal" embed able?
Hi,
Thanks for reaching out. Yes, you can use instagram journal to any page just as you would an iframe. Do you have a license?
I havnt bought this one yet I own one of the others but I wanted to figure out if i could use this I know I can drop an Iframe in there but I always get the impression that that is a no no amongst coders and very much frowned on I have no idea why doesnt really matter i just try to avoid using Dont know where to go from here? I will try other scripts see i I can get one of those working then get back to you There are quite a few sbgine users if you wanted to amke one specifically for it
Thanks! Keep me posted! Also, what is sbgine?
Hi,
This is very cool. I’ve never seen anyone using this one. But yes, this should all work fine together. Let me know if you need assistance with installation. 
Cheers!
Hi guys just wondering why the speed is still moving so fast even when I increase the speed number or lower it? View short code I use and link.
[instagram-journal mode=”user” user_id=”1558788257” gallery_mode=”infinity” gallery_size=”auto” photo_size=”50%” gutter_size=”5px” speed=”2000” carousel_autostart=”true” carousel_easing=”linear” is_full_width=”true” enable_links=”true” enable_fancybox=”true” carousel_navigation=”true”]
https://dev.28exeterboston.com/instagram/Hi,
Thanks for reaching out. I’ll be happy to help. To resolve, change carousel_autostart to ‘8000’ or higher.
Cheers!
Didn’t work even when I increase the number.
Apologies, I was reading your shortcode when I wronte this. I meant to say carousel_duration. Change that and you’ll be all set!
Hi,
I’m having trouble using this in contest mode. I can send screenshots. The page loads with a pop-up warning saying, “This endpoint has been retired.”
Please advise, thanks! Palmer
Thanks for reaching out, I’ll be happy to help. This is happening because Instagram/Facebook doesn’t like what you’re doing. Please make sure the userid matches the one in the token generated using my tool.
This will do the trick!
Can you confirm the link to “my tool” you’re referring to? My email is marketing at nwframing dot com. Thanks!
Please send me a message using the form on my profile page and I’ll be happy to email you.
Hi,
I would like to limit the amount of rows for my instagram journal (2). Can you please advise on the setting and/or code to include to get this desired result?
Thanks,
Hi,
Thanks for reaching out, I’ll be happy to assist. To limit the number of photos, please use the limit feature.
[instagram-journal limit=’10’]
This will limit the gallery to 10 photos. Let me know if you need anything else!
xxcriversxx
Thanks. However, my instagram journal code is customized to fit my theme. I already have the limit as ‘10’ but it’s not working. Please see below:
[instagram-journal mode=”user” user_id=”(hidden for comment)” gallery_mode=”collage” gallery_size=”100%” photo_size=”100%” gutter_size=”5px” collage_hover_background=”#f17012” collage_hover_heading_color=”#ffffff” collage_hover_subheading_color=”#ffffff” collage_hover_button_color=”#005337” video=”true” show_video_controls=”true” count=”10” limit=”10” is_full_width=”true” enable_links=”false”]
Can you send me a message using the form on my profile page so that I can take a closer look?
My images are not displaying when viewing the homepage of my website where I added the shortcode to display the instagram feed. Is there an issue with the plugin?
Hi,
I’m sorry you’re having issues. Could you send me a link so I can confirm?
xxcriversxx
Here is the URL where we have the shortcode setup to show the gallery: https://www.wearecooperstown.com/ I can send you the shortcode that I have setup if you need that as well. Thanks!
Hi,
After reviewing it appears you have a lazy loading plugin that has replaced all assets with a empty image. Try disabling it and that should resolve your issue.
xxcriversxx
Hi,
I have disabled the optimization plugins, cleared the cache and am still not having the images display. I have tried other plugins and they seem to work just fine, not sure what else it can be at this point.
Let me know if you have any other suggestions on how to get the images to display.
Thanks, Jake
Hey Jake,
Please send me a message using the form on my profile page so I can show you screenshots. Be sure to add a copy of this conversation so I can quickly assist you.
Thanks!xxcriversxx
Hello,
Is this plugin also compatible with Divi? I was testing the plugin on a test page and did some settings and pushed the ‘Insert Shortcode’ button hoping the code would show up and copy paste this in the Divi front-end builder. I don’t see any shortcode now.
Or do I not see this code because I haven’t received the token form my client yet?
Thank you!
Hi,
Thanks for reaching out, I’ll be happy to assist. This plugin works with DIVI. Can you send me a message using the form on my profile page so I can take a closer look?
xxcriversxx
Hello. I’m using Instagram Journal here https://sparkleslund.com/ mid page. But you can see that the images are all various heights. Any way to correct this?
Hi,
I’m seeing all of the same heights. Your site looks great on my end. What browser are you using?
xxcriversxx
Hi You’ve already generated tokens. I cant find my generated token?
user: upliving
Hi,
Please send me a message using the form on my profile page and I’ll be happy to help!
xxcriversxx
I have bought and installe thethema Instagram Jornal theme and plugin, but the provide documentation is somewhat unsufficent. Somewehere i do need to give in an user ID: is this a lcensecode voor the theme? Or an id from instagram. Furthermore: it seems the plugint is not completely comnplient with the newest version wordpress: I can’t generate the shortcode, probably because of the newe editor Wordpress introduced.
Hi,
I’m sorry you having issues. Please send me a message using the form on my profile page and I’ll be happy to provide a complimentary installation.
Thanks!
The instagram videos are not loading on our website. URL: whangsta.com/heywoodbeaudry.com
The “videos” just display as pictures.
Hi,
I just got back from vacation. Yes, please send me a private message and I’ll get you setup!
xxcriversxx
Nice plugin! Probably will buy it. How customizable is details section in the Classic layout? Could I write some custom HTML to the right? For example below Author, Likes and Date. Thanks!
Hi,
Thanks for reaching out. I’ve been away on vacation. Are you still interested?
xxcriversxx
The instagram videos are not loading on our website. Please help: whangsta.com/heywoodbeaudry.com
Please any ideas on why the videos aren’t loading would be helpful. please take a look at our website. thanks!
Hi,
Thanks for reaching out. I’ll be happy to help. Please send me a message using the form on my profile page so that I can assist you better.
Thanks!
Hi!
I just purchased the plug in and it is isn’t loading properly into Wordpress. this is the error: The package could not be installed. No valid plugins were found.
Do you have a set up guide or a way to assist?
Thank you!
Hi,
Thanks for reaching out, I’ll be happy to assist. This is happening because you’re trying to upload the entire Envato package instead of the plugin or theme file.
Have you had a chance to take a look at the included documentation video? It shows you how to get started in two minutes.
Best
HI – Search photo by hastag, is avaliable ?
Hi,
Thanks for reaching out, I’ll be happy to help. Please reach out to us using the form on my profile page.
Thanks!
Hi, I receive this error code: This endpoint has been retired
After generating and using the Token from your Premium url.
Please assist?
Hi,
Thanks for reaching out. I’ll be happy to help. Please use the form on my profile page and I’ll assist you further.
Thanks!
Hi! Is your theme responsive? I downloaded couple years ago you free plugin and theme and it´s not. I want to buy to use it for a customer, but I need your theme to be responsive. Thanx.
Hi,
Yes, the theme is responsive. Are you having issues/do you need a complementary installation?
Hello
I purchased the plugin yesterday and cannot wait to use it. But I spend hours and hours to install but it failed every time… I saw the video but that doesn’t help me either. I wanna install the plugin like I always do: from the backend in Wordpress. So, can I ask you what the name of the correct file is within the zip file? Many thanks!
Kind regards Kristel
Hi @xxcriversxx… it would be awsome to hear from you today 
Hi,
Yes, I’ll be happy to help. Can you send me an email using the form on my profile page with a copy of this message so I can provide you with a complementary installation?
Hello, I just did. Looking forward to your mail back
Apologies, I just followed up to your email. Please check.
Hi, I purchased your plugin but after installing it doesn’t let me use it. Can I get a refund?
Hi, I’m going to need more information before my team can process this. What do you mean by “it doesn’t let me use it”?
We are still not able to get this to work. Thanks for helping us fix the padding issue, but the display is not responsive on phone. On the phone the feed should be one column/row, but instead it matches the desktop version. We had had to purchase another plugin but would like to know how to fix this so we might consider using this in the future.
https://www.huntersftlauderdale.com/instagramThanks for reaching out, I’ll be happy to assist you. Please send me a message using the form on my profile page and I’ll provide prompt support first thing in the morning.
xxcriversxx
