450 comments found.
Hello, my plugin is not working and I have emailed all of my info to support@magenest multiple times. Can not add items to gift registry at all. Please advise.
ryanmuse@musewebdesign is my email address.
Forwarded over my info again this morning.
I went to download the plugin again, as I figure I’m going to have to fix this myself since I can’t get a response for the past 4 days. I installed the plugin as I downloaded it from my account page on CodeCanyon and now I can’t even create a registry and it tells me that it is version 1.7. Now when I go to Gift Registry page is just shows: https://www.missbehavengeorgetownky.com/giftregistry/
Please advise.
Hi Ryanmuse,
We are sorry to hear that you have problems with our extension. Please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/108 We will try to solve your ticket as soon as possible.
Regards,
Magenest Support Team
I HAVE ALREADY DONE THIS TWICE!!!!!!!!!! I HAVE PROVIDED YOU ALL SENSITIVE INFORMATION, SENT OVER 15 EMAILS, AND REGISTERED FOR NEW ACCOUNTS TWICE! I WAS COMMUNICATING WITH SOMEONE YESTERDAY ABOUT THIS ISSUE AS WELL. I AM GOING TO EMAIL YOU ALL AGAIN AGAIN AGAIN AGAIN. PLEASE EITHER HELP OR REFUND! I CAN NOT ADD ANY ITEMS TO MY GIFT REGISTRY. I CAN NOT ADD ANY ITEMS TO MY GIFT REGISTRY! I AM GOING TO SEND AN EMAIL WITH EVERY SCREENSHOT I HAVE TAKEN OF ALL CORRESPONDENCE! WILL HAVE THAT OVER IN LESS THAN 10 MINUTES AS I ALREADY PUT IT TOGETHER LAST NIGHT ASSUMING THAT I WOULD ONCE AGAIN GET NOWHERE. I AM NOT NOT NOT NOT NOT REGISTERING FOR YET ANOTHER ACCOUNT!!! THIS IS RIDICULOUS!
LEAVING 1 STAR REVIEW TONIGHT IF THIS DOESN’T GET RESOLVED. I HAVE PROOF OF A WEEK OF COMMUNICATION WITH NOTHING BUT THE RUN AROUND.
Hi Ryan,
We are sorry for the inconvenience.
Our support team is working on your issues. They will response to your ticket once the solutions is found out. Please check follow your ticket for updates.
Regards,
Magenest Support Team
Please resolve soon. I am seriously 1 day away from a bad review. I received a bunk solution from your support. When I showed the code to Wordpress Development Exchange they told me that you all gave me incomplete info. I have lost money and tons of time on this. This plugin should be free considering the very very very poor support.
Hello, my name is William and I am having an issue with the gift registry plugin.
if a product is in a registry en the product is deleted, the product still shows in the registry. I need to remove the product if is doesn’t exist in the data base. Thanks in advance.
iwillbmm@gmail.comHi there,
We are sorry to hear that you have problems with our extension. Please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/108 We will try to solve your ticket as soon as possible.
Regards,
Magenest Support Team
When someone sets up a gift registry, aren’t they supposed to get an email with login info (username/password)? If not, how do they log back in at a later time without being sent a password?
Do I need to force the registrant to create an account on the website first, then log in and create an account for the gift registry?
Hi there,
Thank you for reaching out to us.
About your question, customer have to sign in with their account on the store to create the gift registry so that the store admin can manage all the gift registry information. Please let us know if you have further question.
Regards,
Magenest Support Team
No comment
Is it possible to manually insert a wishlist button for a specific product on a custom page. For example, via shortcode?
Hi there,
The feature you asked for is not supported in our extension as default feature and need to be customized. Please contact us via email support@magenest.com to discuss further on your customization.
Regards,
Magenest Support Team
i’m facing issues on mobile view of gift registry page. how can i attached screenshot
Hi there,
Our apologies for all the inconvenience caused when you used our extension.
Please navigate here https://servicedesk.izysync.com/servicedesk/customer/portal/108 register for a new account on our support system and submit a support ticket. Our team will check the issues and revert back to you soon.
Regards,
Magenest Support Team
How can I add the order number to the reciept for the orders processed with the Gift Registry?
I have never used a product to sell something that does not include the order number in the reciept or am I missing something? I am using this with WooCommerce.
Thanks
Hi Tishkam,
We are sorry for the problems you encountered when using our extension.
Please follow this site https://servicedesk.izysync.com/servicedesk/customer/portal/108 register for a new account on our support system and submit a support ticket. Our team will check and revert back to you soon.
Regards,
Magenest Support Team
Hello my name is William Recinos, I just updated the plugin and now the registry endpoint disappeared, and the page for customers to search for a registry is not there
WooCommerce 3.7.0 wordpress 5.2.2 php 7.3.0 SQL – 10.1.37 MariaDB
Hi William,
Thank you for reaching out to us.
We have found your support ticket. Our team will check the issues and revert back to you on there. Please follow your ticket for updates.
Regards, Magenest Support Team
Hi, I just purchased your plugin and downloaded it only to find out its version 1.7. what is going on?
Hi Flutech,
Our apologies for the inconvenience.
Please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/108 Our team will check and send you the latest version.
Regards,
Magenest Support Team
Hello, I’m really interested in this plugin and have few pre-sale question.
1) Why does the Magento plugin version has more feature then the woocommerce version?
2) I’m on the demo site and don’t see an option to add a new registry for ex: I want to create a “Wedding” and “Birthday” Registry with different products. https://prnt.sc/oq4kxa
3) I also want to add few features to this plugin for ex: An option for Custom Thank You Cards, A radio button to select different Wedding, Bride, Groom, Family etc so my question is how customizable is this plugin and would you do it for me as a side project?
Hi Geniusali,
Thank you for your interest in our product.
Regarding your question about the demo site, our extension does not support multiple gift registries. Therefore, one account can activate only one gift registry at once. You can log in a new account on the store demo and create a gift registry for testing.
About the customization, please contact us via email support@magenest.com to discuss further on it.
Regards,
Magenest Support Team
Hello,
My name is Laura, I contacted you last week to ask a question and after 6 days I am surprised that I did not receive an answer.
My license number is 4f6ac5bc-9eed-4b81-8290-0c1faae34349
The question was what steps must be taken so that the ‘gift registry’ tab is created in the ‘my account’ section of each client.
Installing the plugin is not something that was created by default as it appears in the video.
I use the Savoy theme, in case this helps.
I await your response as soon as possible.
Regards, Laura
Hi Laura,
Our apologies for all the inconvenience.
Please contact us via email support@magenest.com so that we can investigate your situation.
We look forward to hearing from you.
Regards,
Magenest Support Team
Can I use it with wilcity?
Hi there,
Thank you for reaching out to us.
Regarding your question, we are not sure about the compatibility between our module and Wilcity theme. In case of coding conflict, we can assist you to deal with the problems.
Please let us know if you have any further question.
Regards,
Magenest Support Team
Hello,
My name is Laura, I just bought your plugin and installed it, the purchase code is: 4f6ac5bc-9eed-4b81-8290-0c1faae34349
The plugin is fine, I’m starting with the configuration and I have a question.
In the demo video, I have seen that in the section my account a ‘Gift registry’ tab was created, but on my website this tab was not created in the ‘my account’ section. I use the Savoy theme and the YITH plugin my account.
Would you be kind enough to tell me how I can make the tab appear?
Regards, Laura
Hi Laura,
We are sorry to hear that you have problems with our extension. Please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/108 Our team will check the issues and revert back to you soon.
Regards,
Magenest Support Team
Hello, I previously contacted you about accessing the gift-registry-ID upon checkout and you mentioned this is a custom request. I would like to receive a quote on how much it would cost to surface this additional information. Thank you.
Hi there,
Thank you for reaching out to us.
Regarding your situation, please contact us via email support@magenest.com to discuss further on the customization request. we look forward to receiving your email.
Thank you. Magenest Support Team
Hi,
Just purchased Woocommerce Gift Registry. we are using Wordpress Version 5.2.2, woocommerce Version 3.6.5.
The version of the plugin we bought from you is 1.7 but we need 2.6. Is this latest version available? If it is, do you know whey we are getting the 1.7 instead of 2.6?
Thanks, Zelalem.
Hi Zelalem,
Our apologies for the inconvenience.
Please navigate here https://servicedesk.izysync.com/servicedesk/customer/portal/108 register for a new account on our support system then submit a support ticket.
Our team will send you the latest version.
Regards,
Magenest Support Team
Hi, wondering if this supports Dokan Multi vendor marketplance. Thanks
Hi there,
Thank you for your interest in our extension.
Unfortunately, our extension does not support Dokan Multi vendor marketplance you mentioned. Please let us know if you have any further question.
Regards,
Magenest Support Team
Hello! I’m having trouble with the configuration of the plugin. The options in this guide https://confluence.izysync.com/display/DOC/Gift+Registry doesn’t match with the options I see. I don’t know if this guide corresponds to an older version.
Hi there,
We are sorry to hear that you have problems with our extension. Please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/108 We will try to solve your ticket as soon as possible.
Regards,
Magenest Support Team
Is there any documentation available in operating the plugin?
I would like to change some of the design and functionality like changing the position of the search form and changing the infographic image?
Hi Cabarr,
Thank you for reaching out to us.
Regarding your question, please navigate here https://servicedesk.izysync.com/servicedesk/customer/portal/108 register for a new account then submit a support ticket. Our team will check and revert back to you soon.
Regards,
Magenest Support Team
Hello there friend. Your support website and the documents seem to be offline and I’m having a damn hard time configuring this gift registry. There’s no mater registry page on my website for some reason. www.friendsifrstphoto.com
Hi there,
Our apologies for the delay in response.
We have backed to work after the summer vacation so the support process was delayed during that time.
Regarding your situation, please send us your support ticket so that we can remind the developer about your situation. In case you have not submitted a support ticket, please navigate here https://servicedesk.izysync.com/servicedesk/customer/portal/108 register for a new account then submit a support ticket. Our team will check and revert back to you soon.
Regards,
Magenest Support Team
I’ve already purchased and implemented a different solution. Either refund my money or not but please don’t drag me into a long back and forth about nothing. I’ve got other concerns just as you do.
Hi there,
Our apologies for all the inconvenience.
Please contact us via email support@magenest.com to discuss your situation.
We look forward to hearing from you soon.
Regards,
Magenest Support Team
Hello, I need to get the gift registry ID on checkout. There does not seem to be a way to do this.
Also there doesn’t seem to be a way to automatically connect a Stripe Connect user with the gift registry. I am using the Yith Stripe Connect for WooCommerce (https://yithemes.com/themes/plugins/yith-woocommerce-stripe-connect/).
Hi there,
Our apologies for the delay in response.
Regarding your question, the gift registry ID is not our default feature. We provide customization service in case you need it.
About the second request, our module does not support the feature to connect with Stripe Connector.
Regards, Magenest Support Team
