450 comments found.
Hi, I want a link to “my gift registry” from the main menu, what would be the correct URL for this please?
Hi Robin,
Thank you for reaching out to us.
We have found your ticket. Our team is working on your situation and will revert back to you in the ticket. Please follow the support ticket for updates.
Regards,
Magenest Support Team
Hi, the plugin is showing a missing icon next to “My Gift Registry” on the account menu how can I fix this?
Hi Robins,
We are sorry to hear that you have problems with our extension. Please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/108 We will check the issues and revert back to you soon.
Regards,
Magenest Support Team
Hey.
I’m using Woo Gift Registry in a project and have tweaked it for styling/positioning purposes only. But there is one customization that I really need. I understand that this isn’t covered in your support but wondered if you offer customization services for a fee.
I only need one thing: 3 Event fields instead of just one. My client is a high-end boutique for baby gifts that allows mothers-to-be to set up a gift registry just like a wedding couple does. However, there is usually more one baby shower—my client requested the ability for registrants to add up to three different Events (3 dates, locations, message to guests).
Is this something you could do, and if so, at what cost?
Thanks
Hi there,
Thank you for reaching out to us.
Regarding your requirement, please contact our us via email support@magenest.com to discuss further on your customization.
We look forward to assisting you.
Regards,
Magenest Support Team
Is it possible to have users submit or donate toward a users registry ITEM they want or donate to the registry users balance? Then show the balance in a collected or total registry value on the frontend?
I tried to sign into the customer portal and request a custom ticket but it does nothing, do you have an email I can send to?
Hi Gambinog,
Thank you for reaching out to us.
The feature you asked for is not our default feature. In case you need it, we provide customization service. Please elaborate more on your requirement via email support@magenest.com. We will be happy to assist.
Regards,
Magenest Support Team
Hi! I would like to buy this product, but I have a question!?
Can we integrate someting like donations or donate a partial payment for the gift? this is incase some users can pay all the product but they can donate a partial ammount.
regards.
Hi there,
Thank you for your interest in our extension.
Regarding your question, the feature you asked for is not our default feature. In case you need it, we provide customization service.
Please navigate here http://servicedesk.izysync.com/servicedesk/customer/portal/108 register for a new account then submit your support ticket. Our team will discuss further on the customization with you.
Best Regards,
Magenest Support Team
There’s an extra cost?
Hi Pisd,
We provide paid customization. You can elaborate more on your requirement on the support ticket as in the instruction above. Our team will take the estimation and send you the quotation as soon as possible.
Best Regards,
Magenest Support Team
Hello, I have a pre sales question.
Is that possible adding a Whatsapp button to share the wedding list?
Hi Leandrometa,
The feature you asked for is not our default feature. However, in case you need it, we provide customization service.
Please register for a new account and submit a support ticket on the site below http://servicedesk.izysync.com/servicedesk/customer/portal/108
Our team will discuss further on the situation with you.
Best Regards,
Magenest Support Team
Hi. I have installed your plugin on a website, but I can’t see the Add to registry button. By looking at the inspector, I realized the opacity is set to 0. How so? Thanks
Hi there,
Thank you for choosing our service.
Regarding the issue, please navigate here, register for a new account, and submit a support ticket http://servicedesk.izysync.com/servicedesk/customer/portal/108
We will try to solve your ticket as soon as possible.
Best Regards,
Magenest Support Team
Hi Sorry I forgot to subscribe to the reply
Hey, If I buy your plugin can I edit it myself for a commercial product ? If there a license I could buy for that ?
Thanks Sahan.
Hi Sahandissanz,
Our module is 100% Open-source but if you want to customize it yourself then it will void all warranty and support.
If you have the workflows planned out, we can provide an estimation for your consideration.
Best Regards,
Magenest Support Team
Hello, is it possible to create several gift lists categories (wedding list, Bday list, and so on)?
Hi there,
Regarding your question, our extension support general gift registry. In case you need the feature to create gift list categories, we provide customization service.
Best Regards,
Magenest Support Team
Hello again.
I just found that you made the plugin register that a product was purchased before payment was recived. what i mean is, i added a product to my cart from a registry list, went to the checkout and filled all the billing information, was then redirect to paypal (my only payment option), and then i click cancle and return to shop. The problem that that created was that i never paid for the product but in the registry list the product was updated to purchased. Is this a known issue? Please let me know if there is anything you need me to do
Hi Simplyad, We are sorry to hear that you encountered some problems when using our extension. To solve the issues, please navigate here http://servicedesk.izysync.com/servicedesk/customer/portal/108 to register a new account then submit support ticket with necessary information. Our team will check the issues and revert back to you as soon as possible. Best Regards, Magenest Support Team 2
Hello! my question is, when i add a product to my cart from someones gift registry list and go to the check out to buy it. after i finish the order and pay, when i check my emails and the woocommerce order panel i dont see any information regarding the shipping address. i only have one registry list and i filled the shipping details.
this is my purchase key – 18a4dc56-054e-4ca4-a0fb-249e44df9b11
thanks!
Hi Symplyad, Regarding your issue, please navigate here, register for a new account, and submit a support ticket http://servicedesk.izysync.com/servicedesk/customer/portal/108 Our team will check the issue and revert back to you as soon as possible. Best Regards, Magenest Support Team
Hi, is it possible to get the plugin customised so when someone buys a gift on the checkout it has the list owners shipping info hidden? Just like how amazon wishlist works. Thanks, Sam
Hi Sam, Regarding your question, please navigate here http://servicedesk.izysync.com/servicedesk/customer/portal/108, register for a new account then submit a support ticket so that our team can exchange directly about the customization with you. Best Regards, Magenest Support Team
Hi,
We have an issue on Cart page when Gift Registry plugin is active. The issue is, if we change quantity of items and click “Update cart” button, then quantity not updating. Please support on these issue asap.
Hi Chabowski,
We are sorry to hear that you have problems with our extension.
Please navigate here, register for a new account, and submit a support ticket http://servicedesk.izysync.com/servicedesk/customer/portal/108 We will try to solve your ticket as soon as possible.
Best Regards, Magenest Support Team
Hello, the calendar doesn’t work properly when selecting date of event on the registrant account creation page. thanks
Hi there,
We are sorry to hear that you have problems with our extension. Regarding your problems with our extension, please navigate here, register for a new account, and submit a support ticket http://servicedesk.izysync.com/servicedesk/customer/portal/108
Our team will check the issue for you.
Regards,
The Magenest Support Team
Hello Thank you
Hello, is it possible to create gifts lists from backend? I would like to make admin able to create multiple gift lists. Thank you
Hi there,
At the moment our extension does not support this feature. We do provide customization service, so please send your specific requirements and workflow to email support@magenest.com.
Our team will assist you.
Regards,
Magenest Team
hello, can i get a refund of my purchase as this is not exactly what i am looking for. thank you
Hi there,
You can get the refund only in case our extensions fail to function properly due to a bug that we cannot support. Refunds will not be granted if you simply decide not to use the product, use the wrong version or if the product was purchased for evaluation purposes. If you only wish to try it out for evaluation, please access our Demo Site to test the extension.
Regards,
Magenest Team
Hello Support Please how can I customize the Gift Registry Plugin to achieve the below: 1. Change Landing Pages Banner 2. Change Title from Gift Registry to Baby Registry 3. Change Add to Gift Registry button text to Add to Baby Registry. Looking forward to hearing from you.
Thanks
Hi there,
Thank you for using our product.
Please navigate here, register for a new account, and submit a support ticket http://servicedesk.izysync.com/servicedesk/customer/portal/108
Our team will assist you with the requirements.
Regards,
Magenest Team
Hello,
Am asking for a refund because you say my Wordpress theme is not supported. Instead you want to charge me to provide CSS styling to fix the issue. Kindly issue a refund. I left the same comment on your support area but no response yet
Hi Nnamdi,
We have replied to your ticket. Please kindly check it out.
Regards,
Magenest Team
