22691 comments found.
Hi guys, version 6.0.2 has a problem with third party shortcodes (add ons). The frontend doesn’t render the shortcode and the backend gets broken when trying to post.
The error is the following:
Template file is missing for `shortcode-name` shortcode Make sure you have `wp-content/themes/your_theme/vc_templates/shortcode-name.php` file in your theme folder. in /home/user/public_html/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php:270
I read some other user reported the issue but he claims version 6.0.2 doesn’t have the problem, I disagree. I had to roll back to 5.7. I’ll be looking forward to an update. Thanks!
Hello, Yes, we have received reports of such issue in our latest version and will be checking it in the upcoming release.
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Hi, I just renewed support but when i login to item support it says my support has expired.
I have a really urgent problem. The plugin is not working in the backend. I only see shortcodes. I deactivated the gutenberg editor, didnt help. Some item settings are “locked” and I cant click/activate the settings. We are gona launch the site today so this is like a smack in the face without no warning. It worked perfectly a few hours ago and last thing i did was to close my browser after editing was donne.
Its really urgent, do you have support today?
Hello, As the support is renewed via codecanyon, in this case, you should import it into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account.
Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import.
About the issue faced, please make sure that the editor is activated for pages under WPBakery Page Builder -> Role Manager -> Post Types.
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Hi, fixed, thanks for pointing out. Recomend to make the “small text” on the licence page that informs of this a bit more visible/dark, got a really bright screen and i didnt notice it yesterday lol 
I have added a support ticket for this issue now, please check it if you can
I have made shure editors are activated for all pages, not to unfamiliar with wp bakery as i have probably used it on 30+ sites. Never had this issue before though.
hi can not solv this message :
scripts.js?ver=3.3.1:28 Uncaught ReferenceError: vc_twitterBehaviour is not defined at window.vc_js (scripts.js?ver=3.3.1:28) at HTMLDocument.<anonymous> (js_composer_front.min.js?ver=6.0.3:10) at i (jquery.js?ver=1.12.4-wp:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2) at Function.ready (jquery.js?ver=1.12.4-wp:2) at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)
Hello, Can you please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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RE: the ‘processImages’ bug in 6.0.2 and 6.0.3: Awesome! thanks for finding this. It was driving me nuts. I’ve fixed the offending line and really hope that WP Bakery gets this into 6.0.4…
Hello, Can you please share more details about the issue faced, so that we can check it further.
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Hi there. You mentioned previously you were planning to release a migration tool which will allow migrating the content from WPBakery Page Builder to Visual Composer. Is this available yet, and if so, where can it be purchased? Thanks!
Hello, We have not released such tool. We ceased the development of it as we were not able to achieve the required quality of migration.
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YOUR PLUGING IS CRASHING MY SITE : An error of type E_COMPILE_ERROR was caused in line 46
I will not renew support since this is a problem in your code. Please FIX ASAP
Hello, Please make sure that you are running the latest version of the plugin which is 6.0.3 with server running PHP 7.2 or more.
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Hello,
I am annoyed on one point with Visual Composer. This problem is redundant to my projects. Is it possible to move a column to a row of your choice? (not at the row that contains the column…). See my video attachment :
https://hesitepas.fr/wp-content/uploads/2019/06/Untitled.mp4There is a solution? Plugin or other?
Thank you!
Hello, Each column is specific to the row and hence the column from one row cannot be moved to another. However, you can drag the content inside the column from one row to another.
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Hi, it seems version 6.0.3 has a bug where shortcodes do not work?? I had to downgrade to 6.0.2 and shortcodes worked perfectly.
Please can you urgently fix the shortcodes bug in 6.0.3?
Thanks.
Hello, We are working on an issue related to custom elements which are failing to render and it will be fixed in the upcoming release.
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Why did some of my elements disappear when it updated?
can someone provide me with a way to upload an old version so i can work on my site?
Hello, We are working on an issue related to custom elements which are failing to render and it will be fixed in the upcoming release. If you are looking for an older version, then please drop us a message via our profile contact form so that we can share it with you.
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How can I integrate your plugin with the WordPress Pay Per View plugin?
Hello, We are not sure as to how the plugin works, but if it renders using a shortcode, then you can add it via text block element or map the shortcode under shortcode mapper.
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Hello, Is it possible to add link to a row image?
Hello, You can add a link to single image element under onclick settings. It is not possible to add a link to row background image.
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Hi,
I am trying to use “Masonry Media Grid” element with filters, I am not finding the filter option on the element settings!
On this page below, the “Masonry Media Grid” element description says it has a filter options as follow, “To Show filter> General>Append filter to grid.”, but I am not finding the options!
My support is expired and I can not create a ticket. I do not want to renew it now, for this little thing.
Could you help?
Hello, The support tenure can be renewed under your account. Once done, you can then use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi guys!my support expired, but after the last update the filter in post masonry grid desappeared. Any help? Thanks!!
Hello, The support tenure can be renewed under your account. Once done, you can then use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Ok i understand your support policy and everything else and i use your plug in on 20 websites with 20 different license from a long time and i’m quiet an expert right now. So i switched to the TwentyNineteen and the problem it’s still there. I will figure it out in some way but i want to let you know that something went wrong with the last update.
Spent the last 2 days in debugging with no luck, so i’ve done a copy of the entire website with no plugin on it apart wp backery, and with Twenty Seventeen Theme with no custom code at all. The Post Masonry Grid Filter is gone also in this basic configuration. I’ve also completly removed the Js Composer folder and uploaded the one on your website with no luck..and again the one on Codecanyon with no luck. At this point it’s not a support things..your module it’s broke. Any way to have it again??
Hello, We have identified this as a bug and it will be fixed in the upcoming release. Please stay tuned to the update.
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Paid the support some days a go and opened a ticket.Hope to have it fixed ASAP. Best
before i buy i have couple of questions
I have two pages and I had place in to WordPress, but i dnt know how to install and apply tho those for WP builder so can you please help me > i will provide FTP and WP credentials?
Thanks Mark
Hello, You can install the plugin as per: https://wpbakery.com/video-academy/install-wpbakery-page-builder-plugin-wordpress/ to then activate it’s license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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I have the problem that my custom Elements does not work after update to 6.0.x How can i fix it?
Hello, We have identified a bug related to rendering custom elements in some cases and it will be fixed in the upcoming release.
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Thanks for your answer. How soon will the update be available or how can i fix it/reinstall an older Version while waiting?
The “Save as Template” for rows is not working in the latest version. I’m using the latest version of Bridge theme. Saving a page works fine.
Hello, If you are using templatera add-on, then please make sure that it is update to the latest version as well (2.0.2).
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I can’t open a ticket because even though I never used support it has expired. Anyway, after updating to 6.0.3 none of the grid filters are working as others have mentioned in the comments.
Is there a fix for this yet?
Hello, the plugin comes with a support tenure of 6 months. If any support is required after that, the support tenure can be renewed. Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate the grid filter issue further.
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hello, can you please make sure that the folders are all written in small letters? there are problems for the vendor on linux servers!
we got an error for selecting images. “Failed to load resource: the server responded with a status of 500 ()”. because he can’t find the files in the vendors.
Hello, We have already added this onto our list, so that it can be checked in future updates.
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Same problem here! When activate WPBakery plugin backend got down,
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hello support, there is still issue with the post masonry grid (lazy loading setting) even after upgrading to version 6.0.3. After loading out a few posts, it just hang there and will not continue loading other posts. I realised this issue after upgrading to version 6 of WPBakery. There is no issue when on 5.7. I am using this theme https://themeforest.net/item/success-business-and-professional-services-wordpress-theme/16280960
Please rectify this asap.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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