110 comments found.
Hello I bought this add on but it doesn’t fit the use I wanted to give it on my page. Please can you tell me what the process is to return and request a refund.
Thank you
Hello,
Thank you for your message.
Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy
Thanks!
Kate
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Hi team, We’re looking for the way or add-on to limit the number of customers day… We’ve a fitness center and we’ve needing to set groups of 8, 12, and other values, to manage in the backoffice and approve or not. Can you show me where can we se this option or which is the best add on to do it please? Subject: Where set service with limit of customers above 1 per hour. Thanks
Hello,
Thank you for your message.
You can check our Bookly Group booking add-on: https://codecanyon.net/item/bookly-group-booking-addon/21344225 This add-on allows you to set up the capacity for the service.
You can test the plugin and all additional add-ons by generating your personal demo version: https://www.booking-wp-plugin.com/demo-list/
Let me know if it works for you.
Thanks!
Kate
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i have some question? at this time the working way should be improve
1 – possible in backend when add a appointment, add multiple service, right now, that only is possible via frontend 2 – also via frontend when add a appointment with more that 1 service, on backendm that generate a new instante/appointment for each service we add, it should be a single instance, a single booking with one or more services 3 – that also reflects the way we attach the payment, like we have multiple appointmens for same user/client, also need to attach a payment for each booking/service
Hello,
Thank you for your message.
There is no option to create an appointment which includes several services via backend. When you book chain appointments on the frontend (or recurring appointments), the system create several appointments anyway. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.
Thanks!
Kate
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Pre-sale question: Is it possible to edit an exisitng appointment and add a serivce? I didn’t see it in the demo. If no, is there any other addon for this? Thanks
Hello,
Thanks for your message.
There is no option to add several services in the back-end in one modal. You will need to create separate appointments.You can leave your request here and if it gets enough votes, it might be implemented in the future release.
Thanks!
Iurii
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pre-sale question. With Chain Appointments Add-on is possible assign chain appointments to same employee? If not, exists any Add-on to do this? Thanks
we need if client select “Any employee” assign chained services to same employee not to various employees
Hello,
Thank you for your message.
You can choose the same staff member while making the booking: http://joxi.ru/vAWJl3KcqVQ0L2 But if you don’t choose specific staff member, the system will choose it according to the preferences http://joxi.ru/YmEWynaSJDzObA
Let me know if you have any other questions.
Thanks!
Kate
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sure, but we need if client select “any employee” not same employee, assign chain booked services to same employee. It’s possible?
Hello,
Thank you for your message.
Unfortunately, it is not possible to assign chain booked services to the same employee if the “any employee” option is chosen.You can leave your request here and if it gets enough votes, it might be implemented in the future release.
Thanks!
Iurii
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If we assign a service 30 minutes of waiting after each service, is it possible that when dealing with chained reservations with 2 of this service, there is no waiting time?
Hello,
Thank you for your message.
If you mean that padding time should not be taken into account if you choose several services, I’m afraid such option is not supported. You can get in touch with our partner which deals quite good with such customization request and has a lot of expertise in dealing with Wordpress and our product – WP Kraken. Please click the “Get quote” button at this page https://wpkraken.io/?ref=bookly and explain your requirements.
Thanks!
Kate
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Hi, I will need to add the chain appointment also in the backend agenda. can this be added
Hello,
Thank you for your message.
I’m afraid such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.
Let me know if you have any other questions.
Thanks!
Kate
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is there any other way to get this feature?
Hello,
Thank you for your message.
You can get in touch with our partner which deals quite good with such customization request and has a lot of expertise in dealing with Wordpress and our product – WP Kraken. Please click the “Get quote” button at this page https://wpkraken.io/?ref=bookly and explain your requirements.
Thanks!
Kate
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Hello! I’d like to know if this add-on works at the backend also. I’m trying to add more than 1 service using the “New appointment” modal on the backend demo and I’m only able to add 1 service. On the other hand, If I try to do it from the Frontend demo, I’m able to add more than 1 service with the “ADD SERVICE” button. Thanks a lot!
Hello,
Thank you for your message.
There is no option to add several appointments in the backend in one modal. You will need to create separate appointments.You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.
Thanks!
Kate
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can i integrating this plugin existing free bookly plugin which is customize
Hello,
Thank you for your message.
I’m not quite sure that understood your request correctly. Do you mean that you have customized free version of Bookly and now want to purchase Bookly Pro version? Your customization changes will be saved but if you update the plugin they will be lost.
Thanks!
Kate
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Hello, is there a way to include a headshot in the employee field drop down?
Hi,
Thanks for your message.
If you want to display a staff member photo: https://prnt.sc/hfig2z in a booking form navigate to Appearance > Time tab in Bookly menu. Click on the underlined text and insert {staff_photo} shortcode.
Please send us an email to support@bookly.info with this ticket number 103743 and your purchase code for Bookly Pro so we could look into this matter.
Many thanks,
Richel
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Hi, I just bought this add-on, but when I select a second service, I don’t have the time slot option for the second service. Meaning it gives me the timeslot directly following the end of my first service (even if there are already appointments at that timeslot). How do I resolve this? Thank you
Hello!
Thanks for reaching out.
Please send us an email to support@bookly.info with this ticket number #103521 and the purchase code so we could look into this matter.
Thanks!
Julia
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Bookly Chain Appointments (Add-on) is not working after I updated Bookly to latest version. Can you assist? when I click on + to add a additional service nothing happens – thank you
Hello!
Thanks for reaching out.
Please send us an email to support@bookly.info with this ticket number #101608 and the purchase code so we could look into this matter.
Thanks!
Julia
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Hi,
are there shortcodes for each booked service?
If i book more than one service, all services show up under the same shortcode: {service_name} And this doesn’t look very pretty.
But i would like to personalize my notifications with “shortcode of booked service 1”, “shortcode of booked service 2”
Plus, would also be great if i could show the price for each service as a shortcode.
Something like:
You booked Service 1 for 30€. You booked Service 2 for 40€.
Thanks for your help.
Hello,
Thank you for your message.
You need to create new email notification http://prntscr.com/nd9p95 and add {cart_info} shortcode. But in this case, you will need to have Cart add-on as well: https://codecanyon.net/item/bookly-cart-addon/21841764?s_rank=18
Otherwise, there is no option to implement the changes you described.
Thanks!
Kate
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Hello, I bought this add-on with the idea that each added service would have its respective date that the user could choose, but the modality that works does not work for me, that is why I require the return of my money since it does not work and I will see if I buy from those who have. Best regards…
Hello,
Thank you for your message.
Please note that according to our refund policy, we approve only those refund requests that were sent to us within 15 days from the purchase date.
If it’s within 15 days of purchase, please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
If more than 15 days have passed, then 15 Days Money Back Guarantee period expired. In this case, unfortunately, your refund request will be declined.
Thanks!
Kate
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I just bought it a couple of hours ago, I’m within the refund period
Hello,
Thank you for your message.
In this case, just send us the refund request via the link I sent to you. And we will approve it as soon as possible.
Thanks!
Kate
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Hello, the chain apointment tool creates every next appointment in same time as end time of previous but if you have services with different times ( for example 5-10-15 min) and you book service of 15 min and 10 min. The 10 min service will start at 15th min. In this way it will take 2 possible time slots from 10 min. I created the code which can calculate all possible times so appointment dont fill more then 1 time slot and in this way you can fill the callendar by 100% without losing times between appointments. In this way some times customer should wait between appointments but callendar is filled by 100% so i sending you the code in email and if you want can include it as option for next versions of Bookly chain appointments.
I also have code for triing permutations (different combinations of service ordering) when checking for free time slot. I will send it also later…
Hello,
Thank you for your message.
It will be great if you can send us the information to support@bookly.info and our product team will check it.
Thanks!
Kate
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Okay, i will send them all the information and files.
Done. Permutations also has been send.
Hello,
Thank you very much.
We will check it.
Thanks!
Kate
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Hi,
Is it possible to disable the addition of extra time when multiple appointments are made via the chain addon? I will elaborate with an example: If someone selects service A which takes 15 min and then selects service B which is also 15 min this will normally be scheduled in the agenda as two consecutive services with a total duration of 30 min. However i want this to be scheduled for the duration of the first service A. So in the agenda i want to have service A+B with a total duration of 15 min.
If this functionality is not supported, is it possible to modify the code somewhere?
Kind regards, Olivier
Hello Olivier,
Thank you for your message.
I’m afraid such option is not supported.
You can get in touch with our partner which deals quite good with such customization request and has a lot of expertise in dealing with Wordpress and our product – WP Kraken. Please click the “Get quote” button at this page https://wpkraken.io/?ref=bookly and explain your requirements.
Thanks!
Kate
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Hello guys,
I installed your add-on and once I try to add several services it gives me no dates available notification every time when I go to date and time section. I tried on your demo and encountered the same issue. Can you please help me resolve this as this is crucial for our website. This requires immediate attention. Please find the screenshot uploaded below http://prntscr.com/n6esfe http://prntscr.com/n6esl8Thank you in advance
Hello,
Thanks for contacting us. Could you please contact us at support@bookly.info with this request and ticket number #98974 for further communication on this.
Regards,
Olya
Bookly Customer Support
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Hello, the plus sign of the chain appointments is visible in my bookings form, but clicking doesn’t add a new service option. The console doesn’t give any error.
Seems to be the same issue as the above issue of ladykaren
Hello!
Thanks for reaching out.
Please send us an email to support@bookly.info with this ticket number #98261 and the purchase code so we could look into this matter.
Thanks!
Julia Like us? Rate us!
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Hi, The demo page for this plugin is not working. Where can I view the demo?
Hello!
Thanks for reaching out.
We’ll fix it asap. While we do, you can generate your personal demo version (inserting your email here http://prntscr.com/n304m4) and turn on all the add-ons you need in plugins section: https://www.booking-wp-plugin.com/demo-list/
Thanks!
Julia Like us? Rate us!
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Hi, i’m having problems with the chain appointment plug in. It’s showing on my site but the plus sign isn’t clickable. Can you help me solve this problem please?
Hello,
Thank you for your message.
Please send us an email to support@bookly.info with this ticket number #95113 and the purchase code so we could look into this matter.
Thanks!
Kate
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Hi, I bought both the PRO extension and the multiservice plugin, but the latter does not seem to work. When I try to add a service, nothing happens. I also tried with a clean theme, without using plugins (except yours). No errors appear in the console. Can you help me solve the problem?
thanks a lot
url: http://perabite.agency/dev/ernestogiampino.it/test-esempio
Hello,
Can you please send your request at support@bookly.info with the ticket number #94979 so that we could discuss in details and analyze the issue.
Regards,
Olya
Bookly Customer Support
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