108 comments found.
Hello. Can I use this plugin and its algorithm and display products with the styles of the theme I will be using and not of the plugin’s? Thank you
Yes it always uses the themes one
Hi, I have a pre-sale questions.. (1) does this plugin support variable product? (2) If so, would the image of the bundled product change as you select different variation based on the variation thumbnail? Thanks!
1) Variable products are supported yes
2) Bundled product?
Sorry, for no. 2- I meant that the variable product that is suggested by the plugin. I would like to know if selecting any variation would change the thumbnail of the suggested variable product. Hope I’m clear now..
Yes the thumbnail of the correct variation product should show.
Thanks for your prompt response
Hi, I’ve just purchased this and installed it. It works on the cart page but isn’t showing on the product page. I’m using the woodmart woocommerce theme. Would you be able to take a look.
Many thanks, Virginia
Try changing the position in plugin settings
Hi, Can I get a refund? There’s no product images on the suggestions, so I had to disable it an get another plugin. Thanks in advance.
You need to make the refund request yourself via CodeCanyon.
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Quick question on a project, the image sizing workis perfectly on everything except iPhone XR?
We replied to your mail 
Hello,
When I duplicate a WooCommerce product on my store, the “frequently bought together” info is duplicated too (the same products appear in the frequently bought together section), how to avoid this ?
Thanks, Jonathan
Hm this can not be avoided – but you can delete the custom meta fields manually.
Hello, thanks for your reply, I’m OK with doing it manually, but I can’t see any custom meta fields related to this plugin in the product editor page ?
It’s in the database post_meta
Hello,
After you answered my question in the Comments section (about retrieving past orders), I purchased the plugin (thanks for your reply).
The problem is when I try to run the “match old orders” option, it starts processing (for about 15 seconds) then crashes and I have the following error logs :
Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 1310720 bytes) in public_html/wp-includes/cache.php on line 679 Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0
So the past orders aren’t processed correctly right now. What can I do ?
Thanks, Jonathan
1) Increase your php memory limit
2) Run the script again
Hi, thanks for your reply. I increased the PHP memory limit to 16384 (it was 1024 before), and it’s helped running for longer (and records more matches) but it still ends up crashing before the end. How high do I need to set it considering our store has around 15 000 orders ?
Then it may needs to be increased more – 15k orders however is very much and we currently only have a one loop functionality.
Ok, thanks. We solved this problem ourselves by temporarily modifying the plugin code with a date range query and running it multiple times (maybe you could add something like this to the plugin).
Sure we look into ajaxing this function.
Hello,
I’m interested in this plugin, but in order for this plugin to be really useful, I would need it to study previous purchases on my store (order history), so that the suggestions are populated with real data from my years of woocommerce sales. Is that possible ?
Thanks!
Yes you can click on a button in plugin settings to get through all old orders and create the matching.
How can I get the items to center on the page instead of aligning to the left? https://impactwebsolutions.com/shop/im2050/
It will be aligned if you have 6 products there.
When I more that 3 products, it wants to wrap to a second line like here: https://impactwebsolutions.com/shop/storm-im2050-swirl/, I have it set for 6 columns. How can I can get 6 to show on one line?
Well we use your themes defaul way of displaying upsell products – you may ask your theme developer for this.
We have an issue with Discount.
https://www.monogrammaeshop.gr/product/σχολική-τσάντα-trolley-δημοτικού-polo-glow-princess-9-01-251-72-2019/It takes regular prices (cart) for both products and not the one with Discount.
Okay – but that is a problem with the discount plugin then.
Woo Commerce Frequently Bought Together is not working. under woo commerce section the brought together option is not visible
Redux framework installed?
Yes now it’s working,thank you.And I want to make 3 slider row product how to do
I want to keep as 3 row slider please help
3 row slider? What do you mean by this?
Hello! Pre-sale question. Is it possible to automate the plugin? Imagine a process where for example I buy a shirt with some pants and shoes. After the customer buys the item (said shirt) it automatically ads the pants and shoes to the frequently bought items, without me having to add it manually. When a new customer goes to buy the shirt, it as the pants and shoes showing in the frequently bought together. Thank you
Automatic assignment is exactly what our plugin does
Hi. Just to report to you that the plugin is issuing the following errors (I fixed them locally):
PHP Notice: Undefined index: displayAddAllToCart in /wc-content/plugins/woocommerce-bought-together/public/partials/bought-together-product.php on line 116
The WC_Product::get_variation_id function is deprecated since version 3.0. Replace with WC_Product::get_id(). It will always be the variation ID if this is a variation..
Thanks update comes now.
Hello,
If I select show more than one product, the columns become tiny.
See here: https://impactwebsolutions.com/shop/pelican-1700/
I’ve tried all sorts of variations in the settings but can’t figure out why it’s doing it.
.slick-track li {
width: auto !important;
}
Thanks! That worked! But for some reason the last item wants to wrap to a second line. Am I missing a setting somewhere?
Your theme is adding a margin right 0 to the last child item,.
We need an options to display variation as a single product, so the different variations doesn’t show up, but only show as a main product. Right now, we have instances where the same product is shown 4 times, because we offer different sizes of the same product.
Have you added the variations or the main product in admin settings?
Where do I check this?
Under each product you edit. If you only the main product shows, but you have added variation products, then your theme is outdated / does not handle variations to be displayed correctly.
H, I use Shopkeeper theme, and it mainly use the standard WooCommerce templates.
Have you contacted your theme dev?
Yeah, but this only happens in your plugin and not in our archive pages/loop.
Try it with another theme like storefront. Then inform us if that worked
I have checked, and the issue is still there. I have taken a screenshot of the issue.
Send to support@welaunch.io
Purchased via the pack.
Same issue, on large stores the plugin will always error 500.. Increased the memory limit to 16gbyte and 1 hour run time.
The developer either needs to make use of WP-CLI or do the orders in batches of 100.
55 000 orders here.. plugin as its designed will never work.
Yes this is correct unfortunately – we are looking forward to implement a ajax solution in next update.
any eta ?
No sorry we are on vacation now first for one week
Hello, we’ve just bought this plugin. After installing it, it won’t show recommendations anywhere, so I’ve clicked on Match Old Orders to have some data in the case that was the problem but I get a 500 error. Any ideas of what could be the issue?
Could be a timeout of your server / php memory limit. Try enter a bought togheter product manually to see if it outputs.
Yes, manually it outputs, but I want to build the database to fully use plugin. After enabling and disabling and playing with it, when I click on Match Old Orders I now get an error: “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.” But I didn’t receive any emails too… Any other ideas? I’ve tried with 256MB memory and nothing… I get the error straight away by the way, no time outs…
What’s your error log saying?
2019/05/08 16:04:54 [error] 75125#75125: *268366 FastCGI sent in stderr: “PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /www/stuffforthekitchen_615/public/wp-includes/meta.php on line 952” while reading response header from upstream, client: 84.13.166.76, server: www.stuffforthekitchen.co.uk, request: “GET /wp-admin/admin.php?page=woocommerce_bought_together_options_options&bought-together[match-orders]=true HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php7-fpm-stuffforthekitchen.sock:”, host: “www.stuffforthekitchen.co.uk”, referrer: “https://www.stuffforthekitchen.co.uk/wp-admin/admin.php?page=woocommerce_bought_together_options_options”
Then you need more memory limit then 256
Wow… I never had any plugin requiring that much! I think that’s the limit of the server… Anyway, I can see that’s the problem, but this usually indicates something wrong with the plugin using too much memory. Can I then uninstall it and get a refund?
It is the amount of orders that’s causing the trouble. Increase the limit once, match orders and then you can return back to previous memory limit
256MB is the limit of the server, which works for all plugins I’ve ever used… Unfortunately, we can’t go any higher than 256MB. I like the plugin, if you could improve the queries so it doesn’t use so much memory that would be great, if not could I please just get a refund?
Please request a refund then. Our plugin tries to loop through all existing orders at once.
Woocommerce 3.+ compatibiliti problem! Please update the plugin and change get_variation_id() to this get_id() in /admin/class-woocommerce-bought-together-match-old-orders.php and /public/class-woocommerce-bought-together-public.php
Thanks we will do this in next update 
Thanks your fast reply! We have another problem: The plugin not working in chart page (broke the page) Theme: Flatsome 3.8.1 Wordpress: 5.1.1 Woocommerce: 3.5.7
What error log do you get?
Internal server error 500 
We try to all hook Priority, and position
You should check your error logs
The error is conflict IVPA (improved variable product attributes) beacause generate some error: 2019-03-29T13:08:56+00:00 CRITICAL Uncaught Exception: Invalid Product. in /public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php:152 Stack trace: #0 /public_html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(159): WC_Product_Data_Store_CPT->read(Object(WC_Product_Simple)) #1 /public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-product.php(134): WC_Data_Store->read(Object(WC_Product_Simple)) #2 /public_html/wp-content/plugins/woocommerce/includes/class-wc-product-simple.php(24): WC_Product->__construct(4433) #3 /public_html/wp-content/plugins/improved-variable-product-attributes/includes/ivpa-frontend.php(652): WC_Product_Simple->__construct(4433) #4 /public_html/wp-content/plugins/improved-variable-product-attributes/includes/ivpa-frontend.php(746): WC_Improved_Variable_Product_Attributes::init_globals() #5 /public_html/wp-includes/class-wp-hook.php(286): hiba /home/divatbaz/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php fájlban a 152 sorban
Okay, but then it is not our problem?
Hi, I just bought this plug-in and istalled it but it is not showing up on my website. How do I get it to show? I installed the Redux framwork.
Have you activated redux framework plugin & WooCommerce plugin?
Hi,
Yes I did. It turns out it was blocked by the Woocommerce notification plug-in when it was set to virtual. As soon as I set it to billing information the Bought together information popped up in the screen.
Ok strange.
Hi, I just bought and configured the plugin, but I need your support on positioning the Bough Together Slider before the standard Woocommerce Related Products.
If I chose the Position – After Single Product Summary and a higher hook priority, it shows before Related Products, but not as a slider.
If I choose After Single Product, the slider is working, but the position is after Related Products.
Additionally – how do I import the manual id’s for a large number of products? I have a few hundreds products and I need to enter the sku of the bought together products for each one, from an excel file.
Why does the slider not work on anohter position? Do you get an error?
Importing is currently not supported – we use a meta field called “manual_bought_together_ids”, with an serialized array. Maybe you can find an import solution yourself if you know how.
Since I’m not able to provide you any screen capture, take a look on this 2 examples:
Not the setting is “After Single Product Summary” Hook priority 10.
If I have 4 products – the slider is not displayed. BTP are just a list on 3 columns (not even 4 as I set it in the slider settings): https://chiuvetaalveus.ro/produs/quadrix-60/
If I have more than 4 products – the slider is displayed, but the layout is “strange”. It seem like it would try to display 8 products on the row, but it misses some of them: https://chiuvetaalveus.ro/produs/stylux-10/
I’m addressing the import issue separately, since this is a deal breaker for me. The manual processing of all that products is totally excluded.
I’ve tried already the All import tool, that I’m using successfully for any other import, and it doesn’t recognize the meta field, therefor I’m not able to make the import.
So, I really need a solution for this. Maybe you’ve tried with another plugin or had any other experience with this, that I could use. Now I have the products already imported at the product level, but in the “Cross-sell” field, just above the “Manual bought together products” field, and, of course, in an external file.
.bought-together-slick li.product.type-product {
margin-left: 0 !important;
}
2) You may need to create that field then in wp all import as custom one. Import as serialized array.
I have entered the custom CSS in the Advanced Settings. Nothing changed as you can see in both products https://chiuvetaalveus.ro/produs/stylux-10/ and https://chiuvetaalveus.ro/produs/quadrix-60/. Mention – In the css editor of your plugin there are some alerts on both rows (element and property). Since I can’t attach any picture here I’m not able to share a screen capture.
I have tried the CSS in the theme CSS editor and it worked. In would have been great if you would have made it clear from beginning.
Please be more specific on the import solution. I really need your involvement on this. If there is no solution for this, I’m not able to use it for my store and I’ll need to refund it and look for another plugin.
Then please refund – we have no import function
Sorry to hear this. I issued the refund.
approved
