366 comments found.
Process my refund.. I dont see any tab where I can raise a refund request.
Hello Sorry to hear this.
Why you want refund ? Can you please email me your purchase code at alpesh.devops@gmail.com
How exactly does a user create a ticket? I see on the demo that there is a place to create a ticket, but you dont actually have to log in to create a ticket. How on earth does this not scream of someone just spamming you with erroneous tickets?
I would prefer that when a user accesses the site, in order for them to create a ticket, they must have a registered account and be logged in.
Thanks for your suggestion. Would you please email me at alpesh.devops@gmail.com for more detail ?
Demo not working
It is working now.
When the administrator answers the ticket Which way do users get answers?
User will get email notification and give reply via unique link that generate after ticket created.
login not working on Demo!
Its fixed now. Thanks for your information.
Thanks. Got it 
Cant see setting to fetch IMAP Mails into Ticket system …
No we have not that features
Sad to hear that … Would be helpful and could push your sales 
Okay thanks for your suggestion.
hello, i want to buy your script but i want to know if the login can be integrated with active directory / ldap?
Hello, Would you please email me at alpesh.devops@gmail.com for more detail ?
Done!
I see another one if he has made a refund. And not me. Even, request to obtain your other project based on firebase. in exchange for the refund. and None of the 2.
Besides, you still do not add exactly what it requires to work. Having only php or server with php is not enough. As in my case despite having different versions of php installed on the server and none worked. Besides, you do not even know why it does not work for me and not even the possible exact solution.
Hello,
I have already sent you email before 2 months but you didn’t reply. I have also try to provide you support but you are not reply me. (You can check my previous comment reply above)
In additional, If you have server issue then how can we fix it? And also you don’t like to explain problem then how can i know what is issue?
i installed all the file in hosting and refill install. but say “Connection failed:”
How can i refill Host*: like localhost or domain name?
Sent you mail.
Hi Alpesh,
I got your ticket system software, but i do not see an interface or anything where a ticket is auto created once an email is received on the designated email id..
please advice how do i go about configuring that..
Hello Sorry but you might be confused on features. Can we discuss more on here alpesh.devops@gmail.com ?
I have got ur system, but how can a ticket generate when an email is received on one id..
please advice? there is no guide etc
this does not support creating tickets from email.. i want a refund
You must check before you buy, but okay i will give you refund once you send refund request.
will we get the website as it is ? http://web.deadlockinfotech.com/
No, that website is our company site.
Do we get mail only for reply by the admin in the ticket??... There is no ticket ID system? And on creating a ticket, isn’t there any automated email sent to the client?
Do we get mail only for reply by the admin in the ticket??... => Yes possible
There is no ticket ID system? => We assign a unique id for each ticket.
And on creating a ticket, isn’t there any automated email sent to the client? => No, there is no automated mail sent to the client.
We will need to do custom code it.
Would you please email us here for more details alpesh.devops@gmail.com ?
Thanks, Alpesh
Hello, How can I change to PHPMail?
Where can I find the email design to edit?
Hello,
Do you need your own 3rd party email integration ?
Would you please email us here for more details alpesh.devops@gmail.com ?
Good night: If a customer sends me an email, is a ticket generated? If it answers this ticket is the history kept on the same ticket? Do I need to use an email only for your system or can I use the company’s unique contact email?
Hello,
If a customer sends me an email, is a ticket generated? => Yes, possible but we need to check your existing system first.
If it answers this ticket is the history kept on the same ticket? => Yes
Do I need to use an email only for your system or can I use the company’s unique contact email? => Yes you can.
Would you please email us here for more details alpesh.devops@gmail.com ?
Hello, i have a error 500 when i send a ticket
Are you able to send me your domain detail on here alpesh.devops@gmail.com ?
Good day, I bought your ticket system, can you give me the documentation of the system?
Hi,
Documentation is already on main folder. but still you need again then Would you please email us here alpesh.devops@gmail.com ?
can you help me to integrate this with my existing live application, the application is written on Yii Framework.
Hello,
Would you please email us here for more details alpesh.devops@gmail.com ?
Hi i would like a refund – as this product is not really fit for purpose. It only supports one user log in and is very basic. it also does not allow you to change logo / branding and has spelling/grammar mistakes on the landing page.
please can i get a refund as i will not be suing this product moving forward.
Hello,
Would you please email us here for more details alpesh.devops@gmail.com ?
I want to buy it, but I would like to add a new section, below subject (without having to be mandatory that the user fill).
It is for my clients to place, for example; IMEI or phone serial, or place your “repair number” that you left in the workshop, etc. and thus be easier to help certain types of customers. In my store we sell and repair cell phones, so I wanted to add something additional
Yes we can do this stuff. Please send me mail here : alpesh.devops@gmail.com
Thank you very much for answering.
My website is in Spanish, maybe you do not have multi language support and I hope you add it. but I suppose that by editing some parts of the .php files I will be able to change the text that is in English.
The design of the website is very poor. Something more animated is needed so that the client likes to leave his ticket. (maybe some pop-pup window or colorful design
Okay got it. We will add additional features whatever you require. Please send me mail here : alpesh.devops@gmail.com
sending…
Got it
coincidentally I was going to comment for your work done in firebase. Waiting if you would continue updating, but I guess the update would be from this version in php
Please send me mail here : alpesh.devops@gmail.com
