Hello,

Thank you for your message.

Custom fields -> allow you to created new fields for collecting information from the customer during the booking process. The fields are displayed in the “Details” step and it is available if you open an appointment – with a click on the customer’s name you got a pop-up which shows you all the filled fields. This info can be used in notifications by using the shortcode: {custom_fields}. The information achieved through Custom fields is saved each time a customer books an appointment, therefore, it can be different every time.

Customers information – you can create new fields for collecting info about a certain customer for the customer profile. These fields are also displayed in “Details” step but the data can be found only in the menu “Customers” and it is not displayed anywhere else.

Thanks!
Kate

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Hello,

Thanks for being interested in our services. If I understood correctly, you need the address to be filled with a kind of autocomplete tool. For this, I would recommend you to check our add-on Google Maps Address: https://support.booking-wp-plugin.com/hc/en-us/articles/360002718813-Google-Maps-Address-Add-on Contact us for any additional questions.

Regards,
Olya
Bookly Customer Support

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What I need is address fields specific to the appointment, not the customer and I would like those to be auto filled using Google Maps.

Hello!

Thanks for reaching out.

Currently, such an option is not supported.

But you can leave your request here: https://support.booking-wp-plugin.com/hc/en-us/community/topics/200189331-Feature-Requests and if it gets enough votes it might be implemented in the future release.

Thanks!
Julia Like us? Rate us!
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Hello!

Thanks for reaching out.

Address field can be enabled in Settings – Customers http://prntscr.com/mruuse and then in appearance http://prntscr.com/mrwe7q

Yes, to make use of our add-ons you need to have the Bookly Pro plugin installed.

Thanks!
Julia

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Hi,

Thanks for reaching out.

And sorry for the delayed reply, we were unable to answer you in a timely manner due to the high volume of requests at the moment. We appreciate your patience.

We apologize if something is unclear. We always make it to a point to be transparent and open if the feature is inclusive of the plugin or if it’s an add-on.

Bookly is designed to work with a weekly schedule, after you set up the staff member’s schedule – this schedule will be repeated for the following weeks. The Add-ons are intended to help give more flexibility to achieve desired features.

1.) The Multiply Appointments Add-on is used for time-flexible services which will potentially let your clients determine the length of their appointments by booking several identical services in consecutive appointments. Check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/210138469-Multiply-Appointments-Add-on for more details.

2.) Currently, the option here is to make use of our Deposit Payments Add-on which will allow you to divide payment into 2 installments: a portion of the price paid online during booking, with the rest to be paid offline when the client arrives for their appointment. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/topics/200189331-Feature-Requests.

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to record a request that best fits your business needs.

2b.) To completely get rid of PayPal option, you need to go to Settings > Payments > Disabled (PayPal Express Checkout): http://joxi.net/MAjjkEGC40Go3A.

3.) The Service Extras add-on (https://support.booking-wp-plugin.com/hc/en-us/articles/207647799-Extra-Products-Treatments-Service-Extras-add-on-) allows you to offer extra services, goods, or options to tweak the service – in your requirement, allowing your guests to bring extra people which you can specify a different price.

4.) Please note that the system takes into account only staff members’ schedule, not the company business hours, when rendering a list of available time slots.

I have done a test on a provider with 3pm-11am schedule then created a service with a duration of 1 day and specifying the start and end times: http://joxi.net/KAxaQBVSMJQZnr. The front-end then shows the available timeslot like this: http://joxi.net/E2pQJEVI9R1O9A.

And this is how it looks like in the front-end: http://joxi.net/krDwKz8FE8O13A once the corresponding date(s) is selected.

Please send us an email to support@bookly.info with this ticket number 95030 and your purchase code for Bookly Pro if you have additional questions or further help is needed.

Many thanks,
Richel

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Hi,

Currently, this functionality is not supported. The customer’s address can be seen only in the customers menu.

Thanks!
Alex

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Hi,

Thanks for you interest in Bookly! This really means alot to us and it’s our pleasure to assist you regarding your questions.

That option you have mentioned looks like a functionality we haven’t implemented yet.

But don’t worry!

We are constantly working on improvements and we highly value your feedback.

Once this functionality is already available, we’ll surely let you know.

Thanks, and have a bookly wonderful day!
Aira

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Hi,

Currently, this functionality is not supported. If you create these fields then they will be displayed on the details step.

Thanks!
Alex

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Hello,

Thank you for contacting us.

The difference between the add-ons is the following:
The Custom Fields add-on provides the option to add new custom fields that will be displayed on the details step. The information for these fields will be saved separately in each booked appointment.
The Customer Information add-on provides the option to add new fields for customers, these fields will also be displayed on the details step. Though these fields will be saved to each customer in part, and in case he’s logged in, these fields will be already filled in.

Thanks!
Kirill

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Hello,

Unfortunately, the requested functionality is currently not available. However, we’re constantly working on improvements and value all feedback. That’s why I advise you to create a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/topics/200189331-Feature-Requests

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to create and vote for your request (link above).

Thanks!
Kirill

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Hello,

The add-ons are compatible only with Bookly Pro version and not available for Bookly Lite.

Thanks!
Kirill

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Hi,

Currently, this functionality is not supported. The filled info for customers information fields can be seen only in the customers menu.

Thanks!
Alex

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Hello,

The difference between the add-ons is the following:

- The Custom Fields add-on provides the option to add new custom fields that will be displayed on the details step. The information for these fields will be saved separately in each booked appointment.
- The Customer Information add-on provides the option to add new fields for customers, these fields will also be displayed on the details step. Though these fields will be saved to each customer in part, and in case he’s logged in, these fields will be already filled in.

Thanks!
Kirill

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Hello,

The difference between the add-ons is the following:

- The Custom Fields add-on provides the option to add new custom fields that will be displayed on the details step. The information for these fields will be saved separately in each booked appointment.
- The Customer Information add-on provides the option to add new fields for customers, these fields will also be displayed on the details step. Though these fields will be saved to each customer in part, and in case he’s logged in, these fields will be already filled in.

Thanks!
Kirill

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Hello,

You can assign a field to the service Custom Fields add-on (https://codecanyon.net/item/bookly-custom-fields-addon/21113970?s_rank=18). The assigned statements or questions will be shown on the details step. You can look into the add-on’s demo via the following link: https://www.booking-wp-plugin.com/demo/custom-fields/ .

Thanks!
Kirill

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Hi, thanks for the interest!

Customer’s address can be seen in the customers menu and can also be displayed in email notifications.

Thanks!
Alex

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Hello,

Thank you for contacting us.

Currently, the only way to see who has booked a service is through the back-end. Though, the information that could be seen in the back-end depends on the access level rights provided to the user (https://support.booking-wp-plugin.com/hc/en-us/articles/212973745-Access-to-WP-Dashboard-for-Staff). Taking this into account, I would say that Bookly is not the right fit for the requested functionality.

Thanks!
Kirill

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Hi,

Please send us an email to support@ladela.com with this inquiry and ticket number #66773. Also, please, provide us License Certificate that you received when purchased the plugin, so we could transfer the license manually.

Olga

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Notes are also not passed.

It turns out that it doesn’t work with WooCommerce – when disable WooCommerce

Hi,

Please send us an email to support@ladela.com with this ticket number #63064 and the purchase codes so we could look into this matter.

Thanks!
Alex

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Hello,

Currently, the requested functionality is not available in Bookly. Customers can use the appointment list to view and cancel their appointments. Please check this link for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/212455529-Online-Access-to-Bookings-for-Clients

Thanks!
Alex

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Hi,

We are working on it, and we’ll try to provide an instrument in the next release of the plugin.

Thanks!
Alex

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