395 comments found.
Hi I have urgent issue Licenese key conflicted with my website.The plugin isn’t activate now… Aready open a ticket #12032 .. please reply asap..
Hello,
Thank you for purchasing our plugin.
We have checked your ticket and responded their. It’s not any issue it’s just that you have registered one domain on it and if you use for other one then it won’t accept. Only one domain is allowed.
Regards, Makewebbetter
Can you check on the ticket? I have attached the screenshot, THE ISSUE IS THAT MY DOMAIN IS the same with the REGISTERED DOMAIN that my plugin BEEN DEACTIVATED ON.
We have checked and also responded over the ticket about the issue you are facing. Please check again and if you have any issue further please let us know.
Regards MakeWebBetter
Presale question; is it possible to bulk assign points to all users for previous orders? Or does the plugin only work to give users points for orders made after the plugin has been installed and configured? Thanks.
Hello,
Thank you for showing interest in our product “WooCommerce Ultimate Points And Rewards”.
The plugin assigns the points to users only after it is installed and configured on the website. In order to bulk assign points to all users for previous orders, we have to check the possibility for that. So we suggest you come over support desk at https://makewebbetter.freshdesk.com/support/tickets/new so that we can help you in a better way.
Thank you MWB
thanks for the quick response. I created a ticket.
We’ll respond on the generated ticket soon.
We are here to help.
Thank you MWB
Pre-Sale Questions: Our site offers 100 points for new sign ups. Is there anyway we can add a list of email addresses/usernames that DON’T get any points upon sign up a we have a list of blacklisted users.
Hello,
Thank you for your Interest in our Plugin.
If your blacklisted users are already in your site user then how they get signup points. Because they are already registered in with your site.
We are not much clear with your point. For further discussion we suggest you contact us on support https://makewebbetter.freshdesk.com/helpdesk/tickets/new So that we can assist you in better way.
Regards, MakeWebBetter
Dear team, does your plugin has the REST API to integrate to mobile apps (iOS or Android)?
Hello, Thanks for contacting us.
Currently, our plugin does not support REST API. For the further discussion, we suggest you contact us over support by following the link https://makewebbetter.freshdesk.com/support/tickets/new so that we can assist you in a better way.
Best Regards
Hello, when I share the referral link. It’s taking me to the home-screen not to the login page. Also I have checked that the following feature is enabled “Enable customer registration on the “My account” page” in woocommerce settings. Still when I share the referral link, it is display the homepage. Waiting for help. Thanks
Thanks for purchasing our product.
Sure we’ll help you out with it.
Kindly connect with us over our Support at https://makewebbetter.freshdesk.com/support/tickets/new so that we can assist you in a better way.
Best Regards
Hello. When registering a level is generated a role in wordpress?
Thanks for showing an interest in our product.
No, We have not generated any role in WordPress. Whenever a user registers on the shop then customer role will assign to the user.
For further queries, we request you to contact us over support https://makewebbetter.freshdesk.com/support/tickets/new so that we can assist you in a better way.
With this plugin I could make woocommerce products can only be purchased with points and not in cash, in case the points are the cash of the store
Hello,
Thanks for showing interest in our product.
From this plugin, you can only give options to your end users whether they want to purchase those products from points or via the cash.
We Do not restrict the products only for points There would be always optioned to the users for choosing either cash or via points.
But if you only want to make it restrict that some of the products only can be purchased by points, then we can customize your request as well.
For further queries and better assistance from our support team, we request you to generate ticket over our support from https://makewebbetter.freshdesk.com/support/tickets/new
Thanks and regards MakeWebBetter Team
Pre-sales question: does this plug-in use IP address validation to prevent fraud?
Thanks for showing interest in our product.
We would like to inform you that no fraud issue has been experienced by our clients till now.
If you are referring to the “Referral Points” section with the query that user can get the points just by signing up with multiple accounts using same referral link, then we’ve provided the feature of “Referral Purchase Points”, where, user will only be rewarded with points, if and only if the referred user purchases the products.
Or if you wish to use the IP validation over some particular section, we request explain us a little bit more like about where you are asking for validation so that we can let you know better.
For further queries and better assistance from our support team, we request you to generate ticket over our support from https://makewebbetter.freshdesk.com/support/tickets/new
Best Regards
Hi. I’ve activated the licence in a development site and now I want to activate it in the real site. How do I deactivate at the development site in order to activate it at the other site?
Hello,
We suggest you to please connect us over support, So, that you can get better assistance.
Here is the link https://makewebbetter.freshdesk.com/helpdesk/tickets/new
Does the product support Arabic ?
Hello,
Yes, we would like to let you know that Our plugin is fully translatable in any language.
For any further queries or discussion feel to contact us over our support by link https://makewebbetter.freshdesk.com/helpdesk/tickets/new so that we can assist in much better way.
Thanks and regards MakeWebBetter Team
Hi, i want some particular products or all products from a specific category to be purchased only using points. If a buyer tries to pay via cash, it should not go through. How can i achieve this?
Hello,
Thanks for purchasing our product
Specific product’s category can be easily achieved from our plugin by enabling some required setting for that.
But as you want it to restrict with one payment option, we need to customise the code on the basis of your requirements.
If you have further queries, then please contact us over support by following the link: https://makewebbetter.freshdesk.com/helpdesk/tickets/new so that we can assist you in a better way.
Thanks and Regards
I have created a ticket via your help desk
Thank You for generating ticket.
We will provide you support in every possible way.
Best Regards From MakeWebBetter
Hello my friend,could you move me the total points? if possible http://prntscr.com/jxtcx5 Thank you very much
Thanks for purchasing our product.
Currently, the option to to change the position of “Points” is not included in back-end settings. Still, we’ll check the possibility for you.
So, please contact us over support by following the link https://makewebbetter.freshdesk.com/helpdesk/tickets/new where we can assist you in a better way.
Thank you for your prompt response, I just opened the ticket Thanks
Hope you are doing well.
Our team will assist you in a better way and provide all the best result to you.
We are here to help.
Hello mate, hope your doing well. i wondering regarding “Shop for points” when admin enable it, we can choose what products works on it ?
and we can put limitation ? for example max 5 points works ?
Regards,
Charbel
Hello,
We are doing great and preparations for this celebrations season to provide most suitable update to our client this season.
Coming to your point, A big YES for your first query i.e., you can select the categories of the products you want to apply this.
And your next query for which you had explained us with example is got it but unfortunately this not present currently but, yes I had recorded this point and I will transfer to our core development team and yes if they found suitable for plugin then no worries will release new version of plugin holding this feature.
Thanks and Regards MakeWebBetter
And yes you can contact with our developer directly from here https://makewebbetter.freshdesk.com/helpdesk/tickets/new Or you can add us over Skype: makewebbetter
thanks for your advise.
i wondering when user make an order with cash on delivery…
he will get points during the order is under processing and not complete..
so user can make many orders with cash on delivery , he will get points and he can cancel his order 
.... please advise
For this, we can add another feature
Deduction of Points if someone canceled his order, or for now we can make some slight changes on our code (on your site), then the points will be rewarded when the order falls in a completed state.
You can contact us at support desk for further conversation. Here is the link to generate a ticket https://makewebbetter.freshdesk.com/helpdesk/tickets/new
Regards, MakeWebBetter
i have small question : for expiration tabs : “Set the Required Threshold” what that mean ??? any advise
Hello,
As per your query, Required Threshold: This value is required for counting the expiration period from that day when the Points will get equal to the Threshold.
For example:
User A Total Points: 100 Expiration Threshold: 200 Expiration Time Period: 3 months.
Now, as soon as he reached with 200 Points, from that day the next 3 months he must utilise those 200 Points else, the first day of next fourth-month remaining points will get vanished. Hope you got this.
Thank and Regards MakeWebBetter
ah thanks for your advise so i should test it if it’s works or not thanks 
...
if i put Required Threshold : 20 with period 2 momths , when user reach 20 he have 2 months to expense with it
thanks for your advise
Hello,
Sure you can test it by yourself and if u have any difficulty then just let us know.
We are always here to help you.
Regards, Makewebbetter
Hello support team, kindly note i tested many times and not working. please advise
Hello,
Please let us know about your exact issue you are facing over our support and also we have responded over ticket accordingly. So, further we are looking forward to your response over ticket.
We are here for your help.
Best Regrads
Hello mate hope your doing well, kindly need your support regarding your plugin , i changed my domain from atliza.com to gopoints.online, if you can deactivate for me.
Hello,
Thank you for purchasing our product “WooCommerce Ultimate Points And Rewards”.
We’ll definitely help you out with this, so we suggest you to come over support desk at https://makewebbetter.freshdesk.com/support/tickets/new so that we can help you in better way.
Thank you MWB
Why social share button not appear in my web?
Hello
Please make sure you have enable the required setting for that.
Points and Reward Manager > General setting > Enable social links
Regards, Makewebbetter
Don’t work in my site.
Don’t work in my site.
Hello,
We suggest you to please create a ticket on our support, by using this link https://makewebbetter.freshdesk.com/helpdesk/tickets/new our team will check.
This Reward Points can set at Product Level, and Category Level?
Hello,
Thanks for showing your interest with MakeWebBetter!!
Yes, Reward points can be assigned for global to all, for per category as well as for per product also.
For any further query feel free to contact us over our support.
Best Regards MakeWebBetter
Also support daily login reward points?
Hello,
Seems like you are asking for daily login points where customer logged in daily and earn points on the basis of login.
But we do not have this feature. If you have any other queries feel free to ask.
Best Regards MakeWebBetter
This plugin have social promotion rewards feature?
Hello,
We have the feature to share the referral link to the selected social media, and once someone get register himself by that shared link. Then the owner of the referral Link would be rewarded with some points, even on the purchases also.
Regards, MakeWebBetter
Hello, after update i get a 404 Error for the points-and-rewards site. I already saved the permalink again. So what can i do? Greeting Marco
Hello,
We need to check first so we request you generate ticket at our support desk https://makewebbetter.freshdesk.com/helpdesk/tickets/new , our team will assist you in a much better way and can also deal with your any further issues or queries much easily and swiftly.
Regards, MakeWebBetter
Amazing support post purchase and amazing team collaboration for fix and help to implement different feuture …nice really recommend them. thanks
Thank you for your appreciation.
We are Glad to have such a Great review from you. It just motivate our team and boosts their confidence.
Our team always take clients on Priorities
Regards, MakeWebBetter
Hello,
It’s a presale question, I was looking to implement the reward points system on my website. These are the features that I am looking for
1. receive points upon signup/registration on my woocommerce website
2. receive points when he/she invites a friend, if the friend joins successfully.
3. receive points when joins the newsletter or subscribe for newsletter.
4. receive points whenever he/she reviews a product on my website.
5. admin should be able to add points to any user manually from the backend.
6. my website is a catalog based website, it doesn’t have any cart. Does it support? May be a unique code for each user, which He/she can use to redeem the points manually with us.
7. how can the user view the points?
8. based upon the points the user should get a different badge like bronze, silver and gold.
Thanks.
Hello,
Thanks for showing your interest in our products.
Here is the reply accordingly to our plugin:
>1. receive points upon signup/registration on my woocommerce website
Yes, we have this feature
>2. receive points when he/she invites a friend if the friend joins successfully.
Yes, we have this too.
>3. receive points when joins the newsletter or subscribe for the newsletter.
Right now we do not have this one, but we can customize our code according to your requirement.
>4. receive points whenever he/she reviews a product on my website.
Yes, we have this, as soon as any customer gives his/her review, he must be rewarded with some points.
>5. admin should be able to add points to any user manually from the backend.
Yes we have this too
>6. my website is a catalog-based website, it doesn’t have any cart. Does it support? Maybe a unique code for each user, which He/she can use to redeem the points manually with us.
For the catalog-based system, we haven’t tested anything, but if you need any unique code or something then you can explain your process so that we can provide you the best solution for this, how you wanted this to happen exactly? Here you can think of two of the feature: One is: point has been assigned to some product, and second is: how they redeem the points?
>7. how can the user view the points?
He has to login to your website, and inside the dashboard, there would be a Tab having name something like “Points”, then the user has to click there and then there would be a lot of things which he can see/do:
a)Total Number of Points b)ViewPoint Log( Here he can check when and how he has earned those points) c)He can see the different Membership Level’s benefits d)He can convert his points into Coupons e)He can share his points with other members of this site f) we have provided widget as well as some shortcodes too, which you can place anywhere on your site so that customer can check their current point
>8. based upon the points the user should get a different badge like bronze, silver and gold.
Here we have the different twist, Like if you have enabled feature Membership, and admin has three kinds of Level i)Bronze: Points needed -> 1000; profit: 20% on clothing ii)Silver: Points needed -> 2000; profit: 40% on electronics iii)Gold: Points needed -> 3000; profit: 60% on xyz_category
Now if the customer has 1200 points then he can use his 1000 points and earn the Membership Level Bronze, Now he can use 20% discount on clothing till the membership will get expired(expiration can be set also by admin)
For further discussion, we suggest you generate ticket at our support desk https://makewebbetter.freshdesk.com/helpdesk/tickets/new our team will assist you in a much better way.
Regards, MakeWebBetter
Thanks for the quick response, I think i’ll go with your plugin. Before I start, I need to get the things done. Also for the 8th question, is it possible to show a badge for different level of membership within the account??
Hello,
> I think i’ll go with your plugin.
Yeah Sure, looking forward to your purchase.
>is it possible to show a badge for different level of membership within the account??
For now, as soon as someone upgrades their level to any Membership Level say, Bronze or silver, then we simply show one Tick Mark in front of that level. But yes, if you wanted to show some kind of badge their then we can customize the plugin for you.
But for this, we need one sort of example how your badge will look like? and where you wanted to put it on? So, we suggest you generate ticket at our support desk https://makewebbetter.freshdesk.com/helpdesk/tickets/new our team will assist you in a much better way.
Regards, MakeWebBetter
Hello, thanks for quick response. That’s awesome I will go with your plugin
Hello,
We are thankful for your positive response. Also, we suggest you generate ticket at our support desk https://makewebbetter.freshdesk.com/helpdesk/tickets/new , our team will assist you in a much better way and can also deal with your any further issues or queries much easily and swiftly.
Regards, MakeWebBetter
Hello, purchased the plugin thought that I’ll get the support. Asked couple of things in my presale question among those is it possible if you can provide the solution for -provide points when someone subscribes to my website. -hide “upgrade the level” feature, rather it should be automatic & no points should be deducted. Thanks
Thanks for purchasing our product.
Here are the answers to your queries:
- We would like to tell you that currently, this feature is not available in our plugin, but we will check the possibilities for you.
- For Hiding “upgrade level” feature, you can disable the setting from Membership tab in WooCommerce Points and Rewards plugin.
For further discussion, we request you to generate a ticket at our support https://makewebbetter.freshdesk.com/helpdesk/tickets/new So that we can assist you in the better way.
Regards, MakeWebBetter
Thanks for your quick reply,
- will be waiting for an update or support on this issue.
> For Hiding “upgrade level” feature, you can disable the setting from Membership tab in WooCommerce Points and Rewards plugin.
- Can you please help me with is, I see a check box to disable ‘Membership’, but not hiding ‘Upgrade Level’ feature.
>- Can you please help me with is, I see a check box to disable ‘Membership’, but not hiding ‘Upgrade Level’ feature.
We would like to let you know that what we planned is when you enable the “Membership” feature then automatically the ‘Upgrade Level’ button will get enabled. As there is no separate checkbox for hiding ‘Upgrade Level’ feature as it is totally dependable on the membership feature, as you also wanted to upgrade the membership level without deduction of points, these all requirements come under custom work. So if you want to discuss further please join us on our support, we will discuss there in a much better way.
About the newsletter Subscription (Compatibilty with mailchimp), on your request, we have added this too in our featurelist.
Best Regards Makewebbetter
hi. may we ask if this can apply with multi-vendor ecommerce. the documentation is not working. thank you
Hello,
Thanks for your interest in our plugin.
Currently, our plugin is not compatible with multi-vendor ecommerce. We can modify our code as per your requirement.
For further discussion we suggest you to generate ticket at our suppport desk https://makewebbetter.freshdesk.com/helpdesk/tickets/new
For documentation Yes, there are some server issues, it will be resolved soon
Regards, MakeWebBetter
thank you for quick response
Hello,
Thank you for your appreciation!
We are always available for our clients and assist them on priorities.
Regards, MakeWebBetter
There are three questions as below: 1. if customer buy a product, then they will get reward point after 7 days. 2. if admin change the order status to “cancel”, then the reward point will cancel automatically. 3. if a product price $100, could i just set this product could be using 100% cash or 80% cash and 20% points or 100% points to buy this product?
Hello,
Thanks for showing your interest in our product!
Below is the reply to your query:
>1. if customer buy a product, then they will get reward point after 7 days No, we do not provide the points after x days, what we do is we provide the points as soon as the order falls in processing/completed state.
>2. if admin change the order status to “cancel”, then the reward point will cancel automatically Deduction/Returning of Points is totally depends when Admin refund that Order, fo example if someone purchase product x and earned 20 points, then when this order has been refunded due to any reason, the 20 Points will get deducted from customer account, similarly for returning the points when someone utilize his/her points for purchasing any product having some discount.
For cancellation, we do not have anything right now.
>3. if a product price $100, could i just set this product could be using 100% cash or 80% cash and 20% points or 100% points to buy this product? We have provided a restriction where you can set you some of the categories which you wanted to allow to let them purchased using their points.
And henceforth if you had restricted some of the categories may purchase using points, and rest would be using their cash/or other payment methods.
But we also want to tell you that the restricted product can also be purchased using cash also. Using Points will provide the only discount.
But if you wanted to modify the code then you have to generate a ticket at our support https://makewebbetter.freshdesk.com/helpdesk/tickets/new . So that we can assist you in better way.
Regards,
MakeWebBetter
