787 comments found.
Hi,
1) On the plugin there are still untranslated strings In the Faults section:
Default Agent for Annuaire Default Agent for Autre Default Agent for Services
2) @Harlock_ am also interested in the shortcode
Thanks
Will be fixed in next update – thanks for info. Seems like you are a hardcore tracker of our plugin 
Hi, I think it is really needed a way to pass some argumrents to new ticket shortcode. I have to had this to different pages and I need to know where the tickets come from or better have the ticket assigned automatically in relation to which page is placed. Thanks, Francesco
Hi there,
in new update you can assign default agents by department if this helps you.
Great, but my needing is to assign a department (or an agent) directly by shortcode (or being able to build a custom form) so I can place them in different pages and know where the request come from. Thanks for your kind answer, Francesco
Ahh okay – put this on our development schedule.
Ok, this mean you have put (do you have an approximate ETA? ) or there is request I have to fill in? Thanks, Francesco
No sorry – we develope when we have the time for this. If you want to speed this up you can send your request to our customization service at support@db-dzine.com. That we have to charge for.
Hi,
In Settings to receive incoming mails? How to configure with gmali?
Could you send me a screenshot with gmail.com
Thank you
Hi there,
see here: https://stackoverflow.com/questions/25681188/how-to-fetch-gmail-on-php-imap
Hello,
It’s the settings here that I integrated into your plugin and it does not work. My email address and password are correct is testing on gmail.com.
Before that works very well with the parameters of our email address of the host.
Error
Connection error: Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Invalid credentials (Failure)
Thank you
Hi there,
seems like Gmail do not authorize imap for unrecognized web apps, you should enable this fact here gmail enable less secure apps: https://myaccount.google.com/lesssecureapps
Hi,
drop, I have again integrated my secure mail server pro. Will you add new features
Thank you
Alright 
I purchased this plugin and can not open a ticket on my cell phone with the woocommerce integration. This works fine on the desktop. How do I get my help desk to look like your demo some what? What am I missing?
I have another issue. Your plugin takes over my custom login page. How do I stop it from over riding my login template?
Hi there,
we use the Total Theme from Themeforest for our demo. If you use another theme then of course it looks as your theme styles.
2) You can set your login page inside our plugin settings. If you leave this empy then it takes the default wp-admin one.
Okay thanks for that information. However, can you provide help on the not being able to submit a new ticket on a mobile device?
Sure – can you send wp-admin to support@db-dzine.com WITH a link to your ticket submit form?
Hi guys,
i just bought your plugin. Looks great so far. My question: Will it be possible to assign certain agent’s emails to sepcific departments? So that when a reporter selects a specific topic (Like: Site issues) only the agents linked to that topic will be informed?
Thank you very much!
Hi there,
this is not possible right now, but we are working on this for a next update.
Hello,
We want to use your support system for our complaint management system.
1) So we don’t want user to login and submit the form 2) We want to use many fields with our own labels 3 ) is there any possibility to send customised email?
Hi there,
1) You can allow guest to submit tickets
2) What exactly? You could use departmets or Type fields for this
3) You can customize the general Email template as you want
thanks for the above reply.
I have one more query, after submitting the form without logging in to the system, would user be able to see the ticket status ?
No they need to login of cours. Or they get email notifications.
Hi,
Thanks for the update, There are still strings in Untranslated Integrations
Attached image https://ibb.co/m8NMMHThanks
Hi there,
this are BETA features for future Crisp integration. You can skip these.
I translated the language file to spanish, but on the detail ticket page, the title has no change. It says [Ticket:... instead [Consulta:... Where can i change this?
Hi there,
can you send the language files to support@db-dzine.com so that we can debug this?
send it. Thanks
I need to change the color of this: http://prntscr.com/i8v6ns
Can you send me a link? Then I can send you the correct CSS.
You are not allowed to save anything as a demo user!
this is the message that I receive when i try to use the demo and i can not try it 
That’s correct, because you are a demo user 
so …why there is a demo if i can not see anything xD …..no sense at all how can i see the demo …...
You can see / view everything but can not change the settings – thats a demo.
No . I can not . I have a white screen with this message . That is all . I could not get further from that .
Reporter reporter it is not working
i just bought the plugin and the first thing i noticed is this plugin made my website slow.
i havent even started setting it up yet and i deactivated it.
am i missing something here?
Hi there,
we could have helped ya, but as you requested a refund we have approved it
Have a nice day!
Hi
It’s alright.
The plugin actually sounds good. And sorry I couldn’t wait for the you to fix it.
I am sure you will fix it eventually I just didn’t have the time for that.Thank you
No problem
How can I prevent administrators from being agents by default. I need only the administrators which I choose to be agents.
Hi there,
were exactly do you mean? In the plugin settings default agent?
Whenever an administrator is created, they’re automatically made an agent. I want to prevent this.
Approved your refund.
Bonojour, When I create a FAQ, after clicking on “Posted”, when I click on the link or on “see the post”, it shows me “page not found” (404) ... How do I display FAQ? They have a category, a subject, the parameters on Ticket are ok and in any case, even with the FAQ editor, when we click on the link or on “see the post, we always fall on” page not found ” (404) ... It’s crazy! Thanks for your help, Regards, Daniel
Hi there,
go to wp-admin > permalinks. Then save and try again
Hello, I found the problem … Thank you! Regards, Daniel
Great – regards, Daniel
Hello,
@nelsonmadison
Finally I’m not the only one having this problem, when creating new tickets, the new email account information that new users are supposed to receive does not work. I have already signaled this problem by email to the author. Still no update planned to fix this bug.
Thank you
Hi,
it is not a problem with our plugin, but your ARMembers plugin, which block sending our credentials.
BR
Hi, for some reason when new tickets are created, the new account info email that new users are supposed to get isn’t working. Only email being received is the “New Ticket” submission email with the ticket they submitted and a view ticket button/link. I’ve tested it in multiple browsers in which I was NOT logged into the site via and tried it quite a few times with different emails each time, and still it isn’t working. How do I fix this?
Hi there,
do you get the message “An account has been created for you”? Also do you use any other plugins, that may hook into the account generation / email sending process?
Please send WP-Admin to support@db-dzine.com so that we can take a look.
Yes, that shows up once tickets are submitted, but the email they are supposed to get with account info doesn’t go through for some reason, only new ticket submitted email is sent. I’ll email you admin info now.
Send you a mail back.
Does the chat always powered by Crisp
No we use Crisp because of the features, which our Basic chat plugin not has.
Hi. I would like to add the login form or the My Tickets page.
When the customer is not logged in and clicks on the My Tickets page, they are asked to login.
This seems an unnecessary step. Why not redirect them directly to the login page instead or simply add the login form on this page?
How can I add the login form on the page?
Good improvement – we take this on our dev schedule.
Hi. I’ve noticed that the View Ticket page shows the profile pictures of the staff and the customer.
But Wordpress doesn’t allow to add the picture via upload except through Gravatar (which I don’t want to subject the customer to use).
How can the customer add their picture?
Or how can I remove the picture from the tickets page?
Hi there,
you can add the followign custom CSS to hide the images:
.wordpress-helpdesk-reporter-box img, .wordpress-helpdesk-agent-box img {
display: none;
}
Hi, I haven’t uploaded a logo but it’s showing as a missing image in the email sent to customers.
I would like to remove it.
If we could use an external URL for the image, I would keep it, because I want to put the image on S3 secure server.
Otherwise the mail client may not show it.
Many email clients do not show images which are not from a secure server.
So I don’t want it to show in the message.
How do I remove it or disable it?
Hi there,
you can simply edit the email template inside the advanced settings and remove the logo code.
