2662 comments found.
purchased this and out of the box is some modules are broken,even on vanilla install of WP/WOO things are buggy.
When our support checked, multiple issues were found such as order subtotal becoming zero even when our Plugin is not activated, you haven’t enabled the modules, your exact need isn’t clear etc. You have also not followed up in the support ticket for the past one week.
If you feel this Plugin doesn’t suit your needs, then you can take a refund by opening a refund request with envato In the following link ( https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- ) you can use the “Click here to request a refund” button to get a refund.
Thanks.
Hi,
I would like to export the whole plugin config to a new website on the same hosting server and using the same DB but with a different prefix.
So in website 1 (mywebsite.com), I have installed SUMO, translated it, configured it,...
Now I have a temporary second website (mywebsite.com/second), using the same DB but created different Wordpress table with specific prefix.
Later on, I will delete the first website to replace it with the temporary second one.
Is it possible to make both website use the same SUMO table?
Thanks
Hi,
We need more details regarding your requirement,
- The second site is already in live?
- Are you planning to move the entire site or only the SUMO Reward Points configuration to the second website?
Thanks.
Hey guys, we need put on enable the point in all product and show this in frontoffice, please can you tell us how can we do this?
thanks
reward points does not seem to get added for social sharing options like facebook share.
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details.
Thanks.
Raided a ticket and i have following other questions.
can we add-How to gain points in My Account points page, so that the customer will be motivated to perform more actions which gives him rewards. Is this possible by doing through shortcodes or css
the reward points for social share are given only on order completion or as soon as the share or like is done irrespetive of the order status.
Is it possible to notify the customer on the product page that there are reward points applicable for sharing /liking the product as under the current system, its getting known that there r reward points for social action unless the customer clicks on the icons
can we user ur other plugin coupons in conjuction with reward points. is is possible to redeem reward points through the coupons earned from your coupon plugin.
any update on the raised ticket
Hi,
Thanks for creating the support ticket. Our support team has already replied to your ticket. Please follow up.
Thanks.
Referral system does not seem to work
Hi,
Our support team will reply to your ticket.
Thanks.
Although the total reward points are mentioned through the ordering process, no points are added when a customer finishes the order. Not when the order is in progress and not when the order is set to completed.
Hi,
Our support team will reply to your ticket.
Thanks.
Hello I want to buy your plugin but I have some questions. - Is it possible to deactivate the discount for promotional products? - Is it possible to deactivate the discount badges? - Is it possible to activate a discount for one or more email addresses? or to select the customer account. - Is it possible to hide the initial prices to the customer (only show him the discounted price) ?
Thank you
Nicolas
Hi,
- SUMO Reward Points is a complete loyalty Points System using which you reward your customers using Reward Points for Product Purchase, Writing Reviews, Sign up, Referrals, Social Promotion Actions on your site etc. You can make use of the earned points to make a discount on the future purchases.
- You may achieve your requirement using our SUMO Dynamic Pricing and Discounts plugin. Please check the demo site using below link,
http://demo.fantasticplugins.com/sumo-discounts/Thanks.
Hello. Can I set up product that has only can paid by point? Thank you.
Hi,
Yes, it is possible.
Thanks.
HI, i purchased this product, but it does not seem to work. Everytime, i mark the order to ‘processed’, all the points are deducted. When i look at the log it says: Revised Product Purchase
It seems that redeeming points does not work on an ipad ?
Hi,
Thanks for creating the support ticket. Our support team has already replied to your ticket. Please follow up.
purchased and installed on both a clone of my live site and vanilla set up. found 4-5 critical bugs. even on vanilla set up. Submitted a ticket.
Hi,
Thanks for creating a support ticket. Our support team has replied to your ticket. Please follow up.
Hello,
I need this plugin to accumulate the points in sales, however they will only be used to buy certain products that will only be sold with points.
Can i do that?
Thanks
Hi,
Yes, it is achievable. We have provided Only Point Pricing option using which you can purchase the products only with the points earned on the site.
Thanks.
Does this plugin support multi currencies?
For example, if my customer has reward points that is equivalent to $30 USD, will it automatically change to $39 CAD if it changes to Canadian currency? Assuming 1 USD = 1.3 CAD.
Thanks.
Hi,
No, it is not compatible with multi-currency plugins.
Thanks.
Hello!
1 presale question. Is it possible to give points for birthday?
Thank you!
Hi,
- This feature is not available.
- Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details.
Thanks.
Hello. I want to ask if is possible to unlock review section with reward points. The idea is… if I post a review, I receive one reward point which can be used to unlock another review. Thanks in advance
Hi,
No, it is not possible.
Thanks.
I need help removing the message about actual points which can be redeemed may differ based on tax configuration message from my cart page. Please help!
NEVERMIND – went under messages and removed it!
Thanks.
Hi,
Is it possible to give points for fill custom profile fields (like the birthday) or upload an avatar picture?
Thanks.
Hi,
- This feature is not available.
- Please contact our support at http://fantasticplugins.com/support by opening a ticket with more details.
Thanks.
Hi,
Is there anyway to create additional virtual gifts that can only be redeem via points?
Eg, 2 pair of movie ticket – worth 500 points. Then when user can view it and redeem it. Upon redeem it, a email will be sent to admin and user.
Also, is there a way to display the points and also the $ value it is. Example, 500 points = $5
Hi,
- This feature is not available.
- We have provided the Only Point Pricing option using which you can create a product that will be purchased only using the points. It may help your requirement.
If you have any other queries, feel free to contact our support at http://fantasticplugins.com/support by opening a ticket.
Thanks.
Hello nice plugin, how i can test it from back-end or video demo? and there need to purchase another plugin as i saw your write it’s compatible with your another plugin for you.
please advise ?
Hi,
Please contact our support by email to support@fantasticplugins.com by providing more details. So that our support team will help you.
Thanks.
After update new version 19.7 points cant showing in home page products!! How to solve that…??
Can I easily import points into this system from an Excel/CSV? Is there a template I could use?
Hi,
Please contact our support at http://fantasticplugins.com/support by opening a ticket. Our support team will let you know the information.
Thanks.
