412 comments found.
Hi, I tried asking through your support but it doesn’t work. How do I set the language?
i guess i fixed it
I am glad you have fixed. Best regards
Hello, I bought your module SEO Manager and it is impossible to work with it, the meta don’t show or the result is not what i wanted…and it has been more than one month, i sent many messages for help to the support, after one month no any reply Feel very disappointed.
Please email me at contact@onasus.com. Many thanks, onasusweb
I am sorry to hear that you fill left down. please send me an email and I will sort it out
Hello, i want to thank you for solving my trouble. Happy and can work finally with the module. Thank you so much Regards
We are glad you could get on using our module. Good luck with your business and Prestashop.
Hi good afternoon,
I just bought your module for prestashop and i try it sometimes with different combinations without result.
Can you check where is the problem?
If you give me one email i can create one temporal user for the website and ftp.
Hello, Thank you for using our module. Please email me at contact@onasus.com and I will be able to support you. Best regards, Onasusweb
Hi,
i would like to know what is the licence of this module, it’s says “Open source”, is that MIT, GPL or OSL ?
thanks a lot
Hello, Thank you for your interest in our module SEO Manager for Prestashop. Well, it means that thème is no encrypted code like spyware. The license terms that apply to our module are the ones defined by Codecanyon. Find out more about the 2 main license types at codecanyon.net. Best regards, Onasusweb
Hello
You do not Answer Tickets I Have sent in http://helpdesk.easyretailmanager.com
I cannot use “Prestashop SEO Manager” properly because of the 2 problems as below:
1- In the configuration page of this module at top right corner of the page the “turning Icon” is turning all the time and does not finish turning
2- By make changes the “submit Bottom” does not work.
Hello,
I am sorry I didn’t support you. I wa snot able to reproduce your issue. As I have already emailed you hours ago, please apply for a refund at codecanyon.net.
Best regards,
onasusweb
Hello
What about this problem:
By make changes the “submit Bottom” does not work. It seems it soed not work for Product pages Description
Best regards,
Please don’t pretend that I did not reply to your private messages. I cannot discuss with you on 2/3 channels. I will no longer reply to your public comments.
Hello. I have the error message ERR_TOO_MANY_REDIRECTS when I activate friendly URL. Also, in the description you wrote you said you support mass generate friendly URL but your website is not clear about that function. Is there a way to contact you
The contact page on your website shows invalid contact information…And all the tutorial you have are not updated. It is very hard to find the resources to correct this problem without contacting you.
SHOP_NAME is not working and replace always the name of my shop with ‘My Store’... And I cannot still access category page because of ERR_TOO_MANY_REDIRECTS
I deactivated your plug in but I still cannot access some pages of my website. Is there a way to have some support?
Hello, Please email me at https://codecanyon.net/user/onasusweb#contact
I have replied to your private message. Best regards, Onasusweb
As the module kept getting updated since more than 3 years now, the user guide has moved to https://www.onasus.com/prestashop-seo-module-english-resources/ . We will be pleased to answer any of your question. About SHOP_NAME . It is not a real variable as it never changes for any item unlike PRODUCT_NAME. For this reason, we are planning to remove it. It is not effective to use the name of your shop in the meta data as it is probably in the shop url. Eventually if you still want to use it, please use directly the actual name of your shop.
Best regards, Onasusweb
Hi,
1/I think that this information (SHOP_NAME) should clearly stated or implemented. 2/Where is the list of complete short code available? 3/What is the function Product and Category friendly URL mass generation wich cannot be found on your website 4/When I click on my product category i still got the error message above, despite uninstalling completely your plugin and/or updating the version. It is very annoying. Can you please provide a proper solution
Pourriez-vous fournir une réponse adéquate à mon problème? Vous semblez ne plus répondre à mes requêtes
Je fais de mon mieux pour vous répondre.
Je vous demande un accès temporaire pour résoudre le problème des liens avec les pages catégories, et vous venez juste de dire non. Je ne sais plus comment vous supportez rapidement.
Je vous ai déjà envoyé plus de 5 messages par mail. Je pense du coup que vous ne lisez pas les instructions que je vous avais déjà envoyées. Et vous continuer par poser des questions pour lesquelles les réponses se trouvent sur notre site.
Tout ce que vous avez à faire, c’est d’installer la dernière version que je vous ai envoyée et de relancer le module.
Pendant que je prépare une réponse par email, vous postez une autre question sur Codecanyon.
On tourne en rond. Dans ces conditions, je vais arrêter de répondre à vos questions publiques et vous demandez de vous faire rembourser.
J’espère que vous comprenez.
the “Bonus-Module” – “seowebmasterverification-v1.0.0.zip” doesn’t not work on prestashop 1.7!!!!!!! Do you have any update to fix it??
Hello, Thank you for using our module. Please email me from https://codecanyon.net/user/onasusweb#contact to get the last version. Best regards, Onasusweb
Hello after install your module my categories pages are down, too many redirects error…. I need your help to fix it ASAP. because my site is down just now.
I found the issue, your module has added a blank space at the end of the rewrite value, example: “category-name” has been replaced by “category-name ” I’ve changed back to the value without the space and now all works fine. I have a mass edit tool and I’ve solved this issue in 15 minnutes, but is important that you fix it, becasue can be and big headache for other people.
Hello, I will reply to your email. Many thanks. onasusweb
Is there an ETA for a new version? I use 1.7.1, and hope you soon will release a workable version 
Hello, Thank you for using SEO Manager. For your information, the item is already compatible with PS 1.7.x as there is no change on the database structure. A new version is under test. Please email me fromhttps://codecanyon.net/user/onasusweb#contact. Then I could sent it to you for test. Best regards, Onasusweb
Where is Cron parameters user guide ? Module have only old old documentation for 1.5 prestashop
Hello, Thank you for using our module. The documentation related to the cron job setting is available from our website at https://www.onasus.com/prestashop-seo-module-user-guide-part-3/ .
Feel free to contact me to found our more. Best regards, Onasusweb
Hello, I just bought this module as I want to improve my SEO. But I don’t get what shortcode is and do I need to replace by other terms? I really do not get it. Some times {shop_name} what do I do with it.
See: https://www.screencast.com/t/xn3a7WJQV
I read the document still could not understand what I have to do.
Hello, Thank you for using our module. I sent you an email few minutes ago. Please email me directly. Best regards, Onasusweb
After 8 months Onasusweb did not fix the issue I reported on day one of my purchase so the plugin not working at all. I regret, that I did not open dispute with paypal during first months to get my money back.
Hello, Sorry I did not come back to you. Please contact me as soon as possible at https://codecanyon.net/user/onasusweb#contact . I am quite open and willing to help. Best regards, Onasusweb
Hi, you often claim there is a new release coming but the promises given aren’t fulfilled. Do you have an upcoming versions soon? I renewed my support for 6 month but no new version was released at all. I will wait this time until you have a new version.
Hello, Please email me at contact@onasus.com to get the latest version prior to its publication on Codecanyon. Best regards, Onasusweb
Tried to submit support ticket and there was Mysql error, so i emaild 4 days ago but still no answer can you help please?
Hello, sorry I have not received your email. Please contact from https://codecanyon.net/user/onasusweb#contact . Best regards, onasusweb
Okay i did, thanks.
Still no answer from you?
Sorry we did not reply over the weekend. Please check your email.
Any update for the module yet? the module hade issues that supposed to be fixed.
Hi, i use your module with PrestaShop 1.7 and in friendly url feature it had added an space after Category name. So now all my urls include an %20 at the end of Name Category in product URL. Ex: http://mysite.com/phones%20/54-samsung-s8
All products get 404 error. I deleted category name from link in Friendly URL Settings for the moment. Please help me with this big problem. Thank you. profcosmin@yahoo.comI sent you an email. Best regards, Onasusweb
Module dosnt work. I check Update product and press Submit and … Nothing. Prestashop 1.6.1.13
Hello, Thank you for using our module.
You bought the module 6 months ago. Have you ever used it? Please email me from https://codecanyon.net/user/onasusweb#contact
Best regards, Onasusweb
I am trying to get some support and your ticket system or email don’t work.
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
contact@onasus.comPlease advise.
That is strange.
Please email from https://codecanyon.net/user/onasusweb#contact
Best regards, onasusweb
Hello, you said 20 days ago you will be releasing new version in 10 days. Could you please tell me when is the real date of release? Thanks.
Hello,
Sorry for the wait. A new version of SEO Manager will be pushed to Codecanyon this weekend and should be validated at the beginning of the week.
Please bear with me. Onasusweb
Hello,
I purchased your module long time ago but I was not using it for a while. Now I installed the bonus stats module and it gives me yellow on some of my products. What does it mean? It gives it primarily in Bulgarian, when I redo my tags with the module pretty much everything is green in English.
Hello, Our bonus module le meant to evaluate the quality of the meta tag. Yellowmeans that you should include more text into your productdescription.
I probably bought the module end of 2015. Please get a license extension to support the module development.
Many thanks. Onasusweb
Hello, I have an inconvenience with the module and I can not open a support ticket.
Hello, Please email me at contact@onasus.com. Best regards, Onasusweb
Thank you, already send the mail.
