50 comments found.
Do you guys please to allow slug editing domain.com/dwkb/article-title —> change to --> domains.com/anything-i-want/article-title
Obviously an important feature and has been requested by many people over the past year or so.
Thanks!
Please accept my apology for the delay in the getting back to you. At the moment the plugin does not support to edit this word on the permalink. We are checking and have a plan to update the plugin, we will discuss about this issue in the next version.
Are the content for each page stored in separate pages in WordPress? Or are they stored in the WordPress database?
Please accept my apology for the delay in the getting back to you. Yes, The content for each page stored in separate pages in WordPress.
Hello, are there any plans to include a submission form to DW? Thanks Stefanie
Please accept my apology for the delay in the getting back to you, you can let me know detail about your question.
Please release the update for package https://themeforest.net/item/dw-helpdesk-knowledge-base-qa-faq-wordpress-theme/15919651?_ga=1.210240469.114656362.1486692206
Yes, we are checking and updating now.
Hello,
Could you update your demo with the latest premium version? I can’t see any premium features there.
I will check and change the plugin on the demo to the pro version. Please refer the pro version here: http://demo.designwall.com/dw-helpdesk/knowledge-base/
The plugin is compatible with Enfold?
Sure, the plugin compatible with all the themes. If you want, you can test the free version here: https://wordpress.org/plugins/dw-knowledge-base/
front end for adding content?
At the moment, the plugin does not support this feature.
All my added page titles have all (no title) after installing the pro version. What is the solution? Please help Asap!
The newest version fixes this issue. Did you update?
Yes I have the newest version. Last Update was 11 Janury 2017
Please update your plug in as it is not working properly
To other potential buyers. Dont buy DW Knowledge Base Pro, because the developers havent updated anything. You will get problems with this version. Wait until they update to fix this issue.
Please got to the designwall.com/question and create a private question then send me username & password of your site, We will check and help you resolve it.
Is it possible to allow users to submit articles?
or edit them?
Yes, Please go to the https://www.designwall.com/question/ and create a private question then send me username & password of your site for further checking.
At the moment, the plugin does not support to change the “dwkb” word in the permalink.
Cannot install. It says: “The package could not be installed. No valid plugins were found. Plugin install failed.”
The download file is missing the dw-knowledge-base-pro-1.0.0.zip file.
Okay so i would recommend that you already make the file a .zip. Had to rename it myself. Never have had to do that with themes or plugins purchased on this site. Anyways. Problem solved.
Next problem. When the plugin in activated suddenly all pages and posts display “(no title)” when looking at them through the backend. As soon as i disable plugin the page names appear normal again. Any fix for this?
Please send me your site URL for further checking. If you want to private, you can send me via hi@designwall.com
Sounds like multiple people are experiencing the (no title) of their pages when the plugin gets enabled. Any fix for this?
Yes, it’s bug come from the plugin, I sent and notified to our technical team about this issue, we are checking and fix it as soon as possible.
The newest version fixes this issue, thanks
Hello, one more question. Does it searchable with ajax in non-alphabet character(like Korean or Chinese)? Actually, I checked it works in a free version, but I would like to confirm that. because I’ve seen that is not working with ajax in a similar plugin. It was weird to me that only English can be searchable with ajax.
I have a problem like below ‘gpatkins’. When the plugin in activated suddenly all pages and posts display “(no title)” when looking at them through the backend. Please fix this.
Thanks, The newest version fixes this issue
Cannot install. It says: “The package could not be installed. No valid plugins were found. Plugin install failed.”
Please send me your site URL for further checking. If you want to private, you can send me via hi@designwall.com
Hello, is there any proper language file? I can see only some test texts on the free version. I would like to translate all of the texts include meta.
Yes, you can use the language file in the language folder in the plugin. If you have any issue or question, you can let us know, we will help you resolve it.
Hello needed a simple questions/Awnser forum your did the job. Just need help on a CSS fix…..
The main site page is fine… http://support.rulesengine.in/knowledge-base/ , but when I go the the article the header just go’s way down, take a look, here http://support.rulesengine.in/dwkb/redirect-to-country-specific-website/ , any way you can help me fix this?
To resolve this issue, you can add the following code to the style.css file :
.single-dwkb .l-section {
padding-top: 0 !important;
}
Thanks the single article worked!!! http://support.rulesengine.in/dwkb/articles-1/ , what about the category I think…. is it the same http://support.rulesengine.in/knowledgebase-category/activation/
.tax-bkb_category .bwl-kb {
margin-top: 0 !important;
}
Sadly – It would appear this is not a well tested premium plugin. The idea is great but there must not have been much – if any – testing on this plugin before it was put to market. Very Disappointed..
Thanks for your comment, and sorry for what you have been encountered.
Our plugin isn’t perfect, but we are maniacally focused on making it better. Please help us understand what bug you have met, we’ll help you to fix it.
We promise to work hard to win you back as a user.
Hi I bought another plugin wiki but it does not work with WPML. I must buy new.I have question. Does your plugin work properly with WPML.
Please accept my apology for the delay in getting back to you. Currently, we have checked the plugin with the WPML and see that it have compatibled. But If you purchased the plugin and install it to work with the WPML, if you have any issue or question, please let me know, we will check and fix it.
Hello, could you please clarify – is plugin can show different Knowledge Base for different WP users after user login? Thanks
At the moment, the plugin does not support this issue.
Feature Request: I would love to see a top voted widget.. Any plans to add this? Thanks
Thank you for interesting in our product. I sent and notified our technical team about this Feature. We will check and discuss it. Any your suggestion will make our product become better and better.
Hi – does the PRO version enable turning on/off the view count? Also in the free version I see the URL structure on an article changes to ‘mysite.com/dwkb/my-article’ – is there a way to keep it as ‘mysite.com/knowledgebase/my-article’?
At the moment, the pro version just supports to turning on/off total articles on a category. Also, you can not change the URL structure on an article. We are planning to make an option allow change the permalink for the plugin, we will try and release it as soon as possible.
One more question – is there a way to display child categories on the main knowledge base page? I have some parent categories each with several child categories and would like to show them all on the front page – but I can only see the parents. The breadcrumbs show child categories, just not sure how to show them on the main page.
Please accept my apology for the delay in the getting back to you. About your question, I have checked and discuss with our technical team and the plugin does not support to show subcategories as you want. However, we will discuss it in the next version.
