50 comments found.
Can you hyperlink to a website instead of going to a page. For example: Under Category “Apply For…” the link would be “Burn Ban Permit”, can I have the “Burn Ban Permit” go directly to another website?
I apologize sincerely for the delay in responding to you. Unfortunately, we encountered a setback with our account and email access, making it quite challenging to regain control. However, I am pleased to inform you that we are now back on track and fully committed to resuming our business activities.
In light of this, we will be introducing an upgraded version of the plugin, featuring numerous enhancements. One of the key highlights is the seamless migration process from the older plugin to the new one, ensuring a hassle-free transition for all users.
About your question, you can contact us via email, and we will discuss and help you custom this option.
Hi, I have write private post in forum …is it possible to have an answer ?thank you
Yes, we will check your question now.
No possible login in your forum (Error 502 Ray ID: 684a9e828d050818 • 2021-08-26 05:21:53 UTC Bad gateway)
I have answered your question. Please send me username & password of your site for further checking.
Good luck with your sales
Thank you
DWKB shortcode only shows 4 categories, other categories are hidden, kindly help how to show all categories with dwkb shortcode.
Please send me the username & password of your site via : hi@designwall.com for further checking.
Password sent
Can you let me know the email title or your email?
Article and category pages are not functioning. Please check http://demo.designwall.com/dwkb/knowledgebases-category/developer-corner/
Thank for your feedback. We have checked and fixed it, you can check our demo now.
Hello,
1. do you still maintain the plugin ? 2. can i use my own theme’s breadcrumb (i add via elementor pro)? 3. about the sidebar,is it possible list each category’s articles ?
thanks
I apologize sincerely for the delay in responding to you. Unfortunately, we encountered a setback with our account and email access, making it quite challenging to regain control. However, I am pleased to inform you that we are now back on track and fully committed to resuming our business activities.
In light of this, we will be introducing an upgraded version of the plugin, featuring numerous enhancements. One of the key highlights is the seamless migration process from the older plugin to the new one, ensuring a hassle-free transition for all users.
Do you support the Porto theme? I am going to buy two plug-ins, DW Knowledge Base and DW Question & Answer Pro. Do they support Chinese? Are there any discounts for two purchases together?
Yes the plugin work fine with the Porto theme, and you can use the Loco translate plugin to translate the plugin into Chinese language. We have included the language fine in the plugins.
Can you provide a complete download of the Chinese Language Pack?
At the moment, all the language file included in the plugin package, you can find your language file in the dw-question-answer-pro/languages folder. However, some the language is missing. In this case, you can use loco translate plugin to create your language.
“View all→” cannot be translated through language
Is this going to be updated to utilize WordPress Gutenberg?
Yes, the plugin work fine with the WordPress Gutenberg.
support?
Yes, let you know your issue or question.
I was thinking to purchase, I want to learn about the articles, is it possible to entegrate the articles of your plugin with the posts of my theme
At the moment, the plugin does not support to entegrate the articles of your plugin with the posts.
Category Thumbnail—Why doesn’t it appear?
There are categories with thumbnail I uploaded, but I don’t see the thumbnail anywhere.
Please send me your username & password of your site via email: hi@designwall.com. We will check and help you resolve it.
Looks great! When will it work with WordPress 5.03?
Yes, the plugin works fine with the WordPress 5.03.
Thank you. I suppose you should just update the information on the specs posted on this page. Thanks again.
Thank for your suggestions. We will check and update it as soon as possible.
PreSales question: Is the plugin WPML ready? Is iteasy to translate all strings? Thanks 
At the moment, the plugin does not fully compatible with the WPML plugin. However, you can translate all the string very easy with the Loco translate plugin.
I would like to create a private access WIKI for my internal team/employee. Can I lock all the content behind a username and password?
At the moment, the plugin does not support to create a private access as you mentioned here with username & password. However, you can create a password for the question from the backend with the following option of Wordpress. See the screenshot: http://prntscr.com/kiq2wm
Does the pro version have the ability to modify the url for an article, without the `dwkb` in the url? For example: https://someurl.com/dwkb/step-1-pick-characteristics/ customised to https://someurl.com/categoryname/step-1-pick-characteristics/
Yes, we have created an option to change this word in the Settings of the plugin.
ok thank you – its important else it looks weird
Hello there, how can I change the language?
At the moment, you can use the Poedit or loco translate plugin to translate the plugin.
yeah but there are many files in ”\plugins\dw-knowledgebase-pro\inc\cmb2\languages” and for example german exists already. How I activate that?
We have updated the language file in the latest version of the plugin. Please check and update the plugin now.
I have a very tough wp theme – Avada Univercity. It uses absolute positioning at CSS. So, i`ve tested another plugins – and some of them has broke my singlepage template. Yours seems to be ok in free version. I interested in new layout in pro version,but I’m afraid that the layout may not be suitable Do you help to solve layout problems?
Yes, you can let me know detail about the layout, we will check and help you resolve it.
Thank you! While this is not necessary. ) Layouts working right.
Waiting for language option update in further releases.
I’ve been waiting a month for support on an issue. You have all of the information and logins, etc. Please read my ticket
Yes, I have checked and helped you resolve this issue, you can check your site now. Thanks
hello does this plugin support rtl?
Yes, the plugin working fine with the rtl. If you have any issue or question, please let me know, we will check and help you resolve it.
Hi,
Is this product a Plugin or Theme? I can’t figure out. I’m looking for a support desk theme and I wanted to see if there are others than this: https://themeforest.net/item/ticketlab-ticketing-support-knowledge-base-wordpress-theme/19596471 before buying it.
Thank you
This is a plugin that our team. If you want to use a theme with this plugin, we have created a theme with the plugins: DW KB, DW Q&A, etc.. You can refer here: https://themeforest.net/item/dw-helpdesk-knowledge-base-qa-faq-wordpress-theme/15919651?s_rank=1 Please let me know if you have any questions.
Doesn’t work at all. Out of the box, fresh Wordpress install, no other plugins but yours. Added shortcode, the 3 articles show up (not by category, just listed). None of the Layout Options work, columns don’t work, no breadcrumbs.
Perhaps it isn’t compatible with my hosting. I originally attempted to add it to an existing site with same issues. I put my question in your forum (on private), however what is your turnaround time?
We have got your email about your info of your site via email, we will check and help you resolve this issue as soon as possible.
There are issues still not resolved, I just posted a reminder today
Yes, I have helped you resolve this issue
