2313 comments found.
Hi there,
I’m curious if it’ possible to remove from the shipping options the “Aliexpress Standard shipping” option.
Do you have any suggestions on how this can be removed?
Thank you!
Hello, you can’t remove it for now, but we’ll add this feature in the next release. But currently you can rename it http://prntscr.com/fb6e1v
whats in this update ?
any swatch ???
Hello, this is a fast update with fixes for Aliexpress reviews
Hi, how to change the currency? like the default store currency is jpy and if the product cost is 1$ and in import settings i use jpy as currency than in the front end the currency shows as 1 jpy but it should have been 111 jpy after currency conversion. how to do it?
Hello, if you change the currency before importing, then aliexpress will give product prices in selected currency. The conversion should be done automatically on aliexpress side. Please send s ticket to our support center, we’ll check this thing on your server. Thanks.
i have created the ticket, the matter is very urgent pls help to resolve the bug. i still didn’t get the reply after so many hours.
Hello, we have fixed the issue, please check the prices now. if you will see old incorrect prices, just perform auto-update for these products and prices will be updated properly. Thanks.
The stock isn’t updating..i have a customer who ordered a variation that is out of stock in aliexpress and it was in stock in my store!!!This is a big failure!!!
Hello, could you send a ticket to support center (http://support.ma-group5.com/) with the access to your wordpress backend, we’ll check the issue. Thanks.
Done..The ticket number is 115
sent the response to you
Hello, I’ve see that order fulfillment to aliexpress is not working on your demo. This is an essential feature to me, and before I buy I want to try it to see if is work Could you fix your demo? Thanks Have a good day
Please check plugin’s settings, there you can setup phone number and email. Thanks.
Ok, sorry but in the “Settings” I can’t see the email field. I can only see the mobile number, but it give me an error because the “+30” international prefix must be in the country code instead of +1 (look my screenshot above)
There is also a problem with State/Province/Region that is empty 
Thanks
Could you send a sreenshot of the order you try to fulfill?
Yes, of course. I’m try to fulfill this order: http://prntscr.com/fbfyv5 As you can see, here is the result: http://prntscr.com/fbg0be Thanks a lot
1) We added phone code as separate field in the settings 2) To fix problem with State you need to allow all countries in Woocommerce settings.
These changes will be available in new release, we send it to the codecanyon now.
Thanks.
what is proper way to install update? do we deactive and delete the old version then install new?
yes, but could send a ticket and we send you the update with fixes because since codecanyon approved the update, we have alredy added several new fixed, thanks.
ok thank you
no problem
i update the review but not loading the product reviews…
if you meant the DEMO, please check it again, should work fine. There was technical issue on Aliexpress side, thanks.
I import products url https://prnt.sc/fb12ex, it shows success https://prnt.sc/fb12iz, but the import list not show https://prnt.sc/fb12n7. when i use search, and import the product, the description is bank. not content.
Some technical issue, working on it right now
Hello, I am using Savoy theme & WooCommerce Variation Swatches and Photos plugin. Before installing your plugin the Variation Swatches and Photos plugin works perfectly. When I click on variation thumbnail the gallery image will also change. After installing your plugin the swatches thumbnail would not change the gallery image when variation thumbnail is clicked. I uninstalled your plugin and the swatches plugin would still not change the gallery image when variation thumbnail is clicked. Swatches plugin is as useful for me as your plugin please advise a fix. thanks
if you uninstalled our plugin and issue is keeping, then i guess the problem not related with our plugin.
Regarding the promotional period; before I buy this plugin, you should advise us what your subscription fees will cost in the future. Can you tell us now exactly what you will charge? You have a few competitors who do not charge any subscription fees. I think you need to be upfront and honest now. Thanks.
Hello, this depends on what server load will be caused by all clients and what is price to maintain this system. During promo-period we check the system and measure its load. Also please note we will keep free subscription plan anyway. I think this all information that we have in the moment. Thanks.
Does your plugin support ssl enabled sites?
yes
Thanks, purchased…however reveived 1.04 version after download? Current version should 1.1.0?
sorry, it’s was a mistake. Wrong archive was loaded to codecanyon. Could you send a ticket to http://support.ma-group5.com/ and we’ll send you new version. Thanks!
Hi Support,
I have just opened a ticket #100 with screenshot to prove the problem come you please respond urgently.
Thank You
Yes, we got it, thanks!
Hi Support Thank you for sending me the update I have installed it but I still have issues the product will not Import into import List it always remains empty not matter weather I use the Search or the or Url – ID the product just will not import.
By the way I had this problem and various others even before the and was hoping update would solve it but has not I think this needs to be looked at urgently.
I cannot test the plugin any further since I am not able to add product
I have replied to #100 and have attached screenshots in support of my issue.
Thank You
Okay, the team is checking your issues, thanks.
Hi Support,
It would be a lot easier if you guy’s just sent me another updated plugin 1.1.0
You can see I am a purchased and supported customer. I need the updated 1.1.0 plugin in case I have issues and need to re install it. I can send you screenshots of my site no problem. Dose that make sense. Thanks
Please check the ticket, we sent you the responce, thanks
Hey there,
Just downloaded the plugin and everything seems to work fine except importing the reviews.
Am I doing something wrong? Or do I have to do something specific?
Thank you!
Hello, please check Reviews settings tab and make the apropriate checkbox is ticked http://prntscr.com/f9n8uc Also please note that reviews are loaded each 15 mins automatically. Also you can load reviews manually for selected product using “Update reviews” from the bulk actions drop-down http://prntscr.com/f9nb08 Thanks.
Thanks for your response.
I have the same settings as on you screenshot, but still, no reviews are shown.
May it be something from my WooCommerce settings?
Here are my WooCommerce settings:
https://prnt.sc/f9netxI’ve tried also to update the reviews from the “Bulk action” but still the same.
I guess I might have to wait a bit.
Could you please send a ticket to our support cente, we’ll check how plugin works on your end. Our support center link is http://support.ma-group5.com/
Great,
I have just created a support ticket including the login details, so you can have a look to see what might be wrong.
Thank you!
yes, we got it, thank you
Great, now I’m trying to respond on the ticket I have opened, but I can’t because it’s asking me for a “ticket password” and I wasn’t asked to add a password when I have opened the ticket. I have opened it as a guest.
What shall I do? Should I open another ticket?
it’s strange, yes, could you please open new ticket
This is in my Wordpress Site ,
Aliexpress Dropship for Woocommerce is a WordPress plugin created for AliExpress Drop Shipping and Affiliate marketing
Version 1.0.4 | By MA-Group | Visit plugin site
Is that proof enough, Thanks
Got it. We need check your website and check why you have old version. Thanks.
Hi I noticed the new update version is 1.1.0 Why have I been sent update version 1.0.4 by Envarto its disfuctional. Please I want get my site up and running but so far have had Mega issues with this Plugin Please help me with these issues. Thanks
Could you sent a ticket, we will check
Hi can you be a little more specific send a ticket to where? We are not sheep we are customers have some respect. Thanks
I remember your profile because you asked questions earlier, thefore i thought you know about our ticket center http://support.ma-group5.com/ thanks
I am extremely annoyed with the repose I was given by support,
I have paid for 12 months support ,Read what you as an author are obliged to provide to paying Customers on how support works this is Envato,
Please read this link https://codecanyon.net/page/item_support_policy.Here is an extract from Envato regarding support ;
Answering technical questions about the item (and included third party assets)
During the item support period the author is expected to be available to:
Answer your specific questions about the features and functionality of the item
Provide some guidance on the way the item is designed
Help you with issues related to using the item and getting the most value out of its functionality.
Answer questions about third party assets or functionality (e.g. plug-ins) bundled with the item, such as how they work and other technical questions.Not just send a ticket ,we will check it , that’s a cope out.
Give your paying customers real support or you are going against Envato and there principals.
Thanks
I said you to send ticket because there is ability to include screenshots and other information related with your issue. Sorry that my words made you feeling annoyed. We are ready to help you.
Read my comment’s over the past month haven’t I made myself clear enough The Plugin has been dysfunctional since purchase dispute the updates, I did not purchase the Plugin to have no end of problems I need it to work!!! and its not!!!
Why do you need screenshots what is that going to prove its like 1+1=2 The update version Envarto sent me is 1.0.4. The version you have displayed is version 1.1.0 Simple check it out your end no need for screen shots. Its is dysfunctional. That’s it.
it’s strangle. Could you send a ticket with ftp details and we check your plugin. Thanks!
just two quick question sir,
1) after importing with price markup, does the price overwrite during sync – what we have set when ali express seller changes price? if it does adjust to ali express seller changed prices- is there any way to have it not adjust.
2) Do i have to use the price markup setting or can i manually change prices of items without them getting overwritten before importingHello, yes new release includs the feature to “prevent product’s price from adjusting while auto-update”. You can find this option in the Import List page on the backend. Hope it helps you 
thank you and yes it does, thank you for your quick response
thanks
Hello, can you please update change log to let us know what’s been added & fixed? Many thanks
okm working on it right now
a name or swatches would be even better than numbers in color dropdown
Hello, yes we know We’ll add variation swatches add-on
would be better with words and not numbers.. who would know what colour 10 is ??
yes, we though about it. But the Aliexpress Sellers set such names (captions) for their variations. Therefore you see numbers.
it the product it says the word yellow not 10
Can you send a ticket with a link we will check
Please look ta the screenshot http://prntscr.com/fa9f2t, the seller added ‘10’ as description for this option in Aliexpress Product page.
yuck, meaning its useless until you fix swatches … ok… will start using it when the plugin is complete..
ok, it’s the high priority task in our task list
is there any way we can chat live? so i dont have to wait hours and hours for a response? im not even sure your going to respond
when is your official update coming out? its day 6 now
please process my refund request
your update is working, place deny my refund request
Ok
why I can’t see description of some product,,in the description just showing like that-
{rgv587_flag0“}
how to solve it?
We’re checking this issue.
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