9077 comments found.
I submitted through your support page and want to make sure you read it as my official BS Envato support is over.
Nothing with the plugins functionality, but registration just spits out an error code when i try to register Mailster since upgrading from My mail. This, I would think, would be covered.
cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received or it tells me the registration number is used by another person. WTF
Hi!
You can find your tickets here!
To improve support and response time please keep the conversation on one place only!
Thanks!
In this post :
https://codecanyon.net/comments/13987864You mention that the feature of a woocommerce follow up email could be custom coded. Were you suggesting that you could custom code this? If so please let me know, this is something my client is looking for and will pay for. Otherwise, could you elaborate on where to either find someone to do the coding or where I could read more about it? Thanks!!
Hi!
There’s currently little demand on such a feature. If you use WooCommerce you can start with this add on.
Wow, that’s surprising since the marketing potential is great with that type of function.
I do see that you have action hooks built in now. I don’t know if they were there when the original question was asked several months ago. With that being the case and since woocommerce has many action hooks (link below) I guess I would be best served to find someone that knows how to implement the action hooks with your plugin. Do you know of anyone that can do this or can you do this type of custom implementation?
Thanks https://docs.woocommerce.com/wc-apidocs/hook-docs.html
Hello,
When will come an option with paypal? People pay with paypal and receive the e-course during a period,
Thank you much.
Kind regards
Hi There!
Currently there are no plans to add this but I’ve put it on our potential future feature list.
Thanks!
Hi,
I am not sure if this is the same problem with conflicting user meta custom field like last time. Auto Responder – 1 day before – a specific user time – of the users (Birthday) value is sending to everyone instead of just specified birthday.
How to fix this? Thank you.
Hi!
Please check if you setup your autoresponder correctly:
https://kb.mailster.co/setup-your-birthday-campaign-with-auto-responders/
Thanks!
Is it possible subscribe to several autoresponders with one email address?
1. When a user subscribed to another list, system give him an error (email address already exists) 2. And what happen with a user who unsubscribed from a list (autoresponder) and then he want to sign up again. There is the same error.
So if someone wants to subscribe to two lists or want to send an autoresponder again, he need to be totaly deleted?
Hey There,
Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/
We are looking forward helping you out.
Good day! I have a custom date field with unique field key “user_birthday”. Which code i should add to functions.php to use that field for auto responders as user time based? Thanks in advance
Hey There,
Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/
We are looking forward helping you out.
Good day! My support time expired, cant create question. Sorry
Hey There,
You still can create a new ticket even when the support time is expired. Nonetheless we recommend renewing your support time if you want to support our product.
Hello, two questions:
1) I have a campaign with 1000 subscribers. If I send the emails with gmail which has 24h limit to 500 mails, will mailster send only the first 500 or it will continue with the rest of mails after 24h has passed?
2) Is it possible to create autoresponder for subscribers that has not opened their email?
Also a bug: When creating a campaign, on the bottom of the template if I delete a social network icon, the ”+” sign does not appear again whatever I try (save, refresh, login again…).
Thank you!
Hey There,
Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/
We are looking forward helping you out.
Hello – Pre sales questions:
1. If I do not wish to use my web server for sending emails can I use any other email hosting service providers – like “crazydomains” for example?
2. How can I integrate with the services mentioned above?
3. Do you have a list of recommended service providers?
Thank you 
Hey There,
1. If you do not want to send the emails via your own web server then the easiest solution would be to use one of the email send service providers like Amazon SES. By doing that you still can run Mailster within your WordPress installation on your web servers but emails get sent by Amazon so there is no relation to your web server.
2. https://kb.mailster.co/send-your-newsletters-via-amazons-ses/
Hope that helps!
Thanks for your reply and the information, I will go ahead and buy your plugin today
Glad to hear!
Hello, may the multi-smtp plugin add “allow self signed certificates” feature, i need it to fix smtp problem. Thanks !
Hi!
Thanks for the feedback!
I’ve added it in version 1.1 so please update!
Thanks !
You’re welcome!
Hi, when I bought my 2 licenses, I was told that modifying this plugin to become WPML compatible is on its way, so I bought them.4 months gone, I have 2 months of support remained but it is still not WPML compatible yet. Any update about it? Thanks
Hey There,
As you probably know we just released our major 2.2 release so we take things one by one. WPML is on our list but we do not have a timeline for it as we only release properly tested updates. Rest assured that we always try to add new great features to Mailster.
I have a feeling it will keep staying on your timeline for several more months (years?!) from now… There are such real important updates during this 4 months like rebranding your products, lol… I can’t name any new plugin feature from the last 4 months which was a real must-have… I’m about to leave a rating, what else I can do…
Hey There,
I highly doubt threatening us with a rating will speed up development of our integrations. We added a lot of new features with 2.2 which our customers love. You may have missed them but here is just a short excerpt: Setup Wizard,Dashboard, Attachments for campaigns, Member Area, New support ticket system, License management area, New validation system, WooCommerce integration, Global default logo and social media, Mailster Live! now for free, Bounce servers for IMAP, Subscriber Button widget, Import and export settings… and many more. So I am not completely understanding your reference about rebranding our product.
As outlined we created this product for our customers so we always add features based on their feedback and WPML is high on that list but we never promised a specific time on when new features will make it into the plugin as developing these things need time and testing.
On a side note: Updates are free for lifetime so your remaining support time is unrelated to getting the WPML extension.
I think nowadays ( more precisely: for several, long years ) it is a basic must-have feature for a WP theme / plugin, that it could be used in multiple languages! Your plugin can not be used on multiple languages. I mean not 1-another-than-English, but truely multiple languages on a multilanguage site! So the basic problem is this, and not that it is not WPML compatible… Creating new .po files and translating them doesn’t solve all the issues like plugin’s sending out the proper language version of an opt-in confirmation request email, etc.
I don’t threat you, I’m just considering living with my right to inform other buyer prospects about my opinion of your product. Also, considering to ask for refund 1 of my 2 licenses, because I can use 1 of them, but the other license is for a multilanguage site, so I can not use your plugin at all on that one…
And it looks i should have to wait for so many more months that I’d quit instead…
Hey There,
As outlined we are working on WPML but we never promised on a certain timeframe when it will be available. I went through all your comments and tickets and we clearly stated that out of the box it’s not compatible with WPML so I am not completely following why you are considering a refund after 8 months of buying it. You are more than welcome to open a refund but since you want a refund based on a non promoted extension it would most likely fall outside the refund guidelines. Also rating our product bad because of a feature you want but we never promoted would be misleading. These comments are public so all customers can read your concerns. We explained to you several times now that we are working on a WPML extension. To put this situation into real life: I doubt you would buy a car and 8 months later you are going to the dealer asking for 1 more seat so you can carry more persons with you and if you do not get the seat within a certain timeframe you will return the car. The dealer never promoted to have more seats than described, but he was generous enough to let you know as soon as the seat is developed you will get a free upgrade, yet you are threatening us and demanding to have a solution. Maybe you should reconsider your position and treating us the way we treat you. In a perfect world we would have every extension for every customer so each and every customer is happy, because that’s the goal of providing this product. Making the lives of our customers easier and helping them to grow their business, but development takes time and a day only has 24 hours so we need to be smart about what we add to our plugin to benefit the majority of our customers. I hope this explains our situation properly.
You stuck in it! You are writing now and also did multiple times long ago, here and in emails, that “you are working on it”, that’s why I was waiting for this for about 4 months! (nothing about 8 months as you wrote above)
In my emails sent to you months ago, I took the time to send you how you can work with WPML developers and their testing tool and also that they help you to do the required modifications and testing etc. You wrote you don’t need help and everything is on its way…
I bet it wouldn’t take more than 16 working hours from starting, if you contact the right guy at WPML developers and if you already have experience with WPML compatibility testing tool ( you should have, saying working on it for months… ).
I’m also sure you will feel shame when you finally complete those modifications seeing how easy it was! I know, I had to do the same with a non-supported WP theme for a client…
All in all: I don’t prefer refund. I don’t want to rate you badly. I keep waiting about 2 more weeks and see where would we be that time. Best!
Hello, when are you planning to make plugin working for Multilingual Sites?
Hey There,
Our plugin is already translation ready so you can use it in any language. If you want to use multiple languages at the same time you will need to wait till we release our WPML extension further into this year. Hope that helps!
Thanks for fast answer. Yes, I want to use multiple languages at the same time. Indeed your plugin almost ready to use multiple languages: in the wordpress admin dashboard in “Newsletter – Settings – Tags” it is possible to use “Custom Tags” and make “Custom Tags” for all languages we need to use, then to put this tags to letters and forms. In the /wp-content/uploads/myMail/templates/mymail it is possible to make copies of “notification.html” file for all languages, for example notification-en.html, notification-es.html, notification-fr.html change the files for necessary language and choose it from menu on Newsletter – Forms – Settings. Only one thing which is not possible – it is to make Custom Texts in the “Newsletter Settings Texts”... Maybe there is a way?
Hey There,
Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/
We are looking forward helping you out.
post_image:-1 not working for me!!!! how do i use it?!
Hey There,
Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/
We are looking forward helping you out.
My campaing birthday cant works. How can I fix this?
Hey There,
Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/
We are looking forward helping you out.
Why does not your support have ticket tickets for service? Very Bad your current system.
Hey There,
I think you are missing our dedicated support area with ticket system in our member area.
We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/
We are looking forward helping you out.
I am trying to run an update and it asks me to buy another license. I only have this one license installs.
Hey There,
Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/
We are looking forward helping you out.
i get this message – purchase code already in use.
Hey There,
Please use our contact form here and send us your purchase code so we can look up your user account.
hi there having an issue where none of the modules are inserting in the mail builder
Hey There,
Thank you for writing in! We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/
We are looking forward helping you out.
Hi,
Pre sales question:
If I send plain text emails to my list will Mailster make HTML version of it and send alongside plain text message?
How much bandwidth would it take to mail 500 word email every day to 1000 person email list with external SMTP like SendGrid?
Also, can I get HTML code of my Mailster subscription form instead of WP form code?
Hey There,
If there is no attachment in the email 2-4MB sound reasonable.
Yes it’s possible to just use HTML.
Hi, Did I understood it correctly- it would take approx. 2-4mb of bandwidth per 1000 emails with 500 words, no attachement?
Hi!
Please note you cannot measure words in KB especially when you use HTML.
To calculate the average size of an email we need more information. If you don’t use attachments and don’t embed images 100KB per message is a good base.
So for 1000 mails you get around 100MB.
SendGird doesn’t calculate the weight of your messages but just the quantity. Same goes for other providers.
If you have limits (that low) on your hosting provider you should really consider switching if you like to send marketing mailings.
Hope that helps!
Hello, pre-sale question: is it possible to view and export statistics? If it’s not included, is it easy to export them from sql (aka there is a manual to understand which tables contains what?)? Thanks!
Hi There!
You can export the data via SQL. The data is stored in several tables so you should have some basic knowledge about sql to get the data you need.
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