4421 comments found.
I want to disallow customers from the editing the FROM-EMAIL and REPLY-TO email addresses. I want to do this by changing the FROM-EMAIL and REPLY-TO fields to readOnly for customers. How can I do this? Please advise
Hi,
You can do it via javascript, by creating a file called app-custom.js in /customer/assets/js and disable the fields with that.
If you have any other questions, please open a support ticket at https://forum.mailwizz.com/
Thanks.
I would love to see an email sent to my self. Is there any way you could send me a responsive email with pictures and maybe a button that I could view on my phone/tablet/pc?
Hi,
If you PM me with the email template you want it sent i am more than happy to do it.
Thanks.
Hi, if allowed, i would like to see the API documentation first I need to integrate mailwizz to my existing customer database
Hi,
There you go, plenty examples at: https://github.com/twisted1919/mailwizz-php-sdk/tree/master/examples
Thanks.
i add logo in Customization but not appear why ?
Hi,
This option is disabled in the latest version, we’ll get to it in upcoming versions.
Thanks.
Hello
I was working with version 1.3.7 and the script was showing great, but today update to the latest version and I get so http://prntscr.com/ecvw4y, which may have failed?
Hi,
Please consult the forums, most likely this is a cache issue, so clearing your browser cache should fix the problem. If not, open a support ticket and we’ll see what’s the deal.
Thanks.
Excellent my problem was solved by erasing cache … on the other hand nice design (modern)
Now I have a problem … I have launched a campaign and this has been sent perfectly and in the list I included my email and I got the message, I opened the message and at the moment to see the statistics of the email shows me 0 opens that may be happening ? I ask because in all the campaigns that I have sent my clients open fast since my product and promotions are very expected, now I do not know if they are opening or not … I have to clean some cache or review something?
Hi,
Make sure you have the Opens Tracking enabled for that campaign and that if the email client allows loading images when you view the email.
Also you can look inside the email and locate the tracking pixel (an image right before the end of the body tag), load it in your browser and see if the open is tracked.
Please note what i said above related to the support ticket, open one if you have any issues.
Thanks.
When you buy the script, your support was free, is it now paid for support or is it free?
Hi,
As per Envato’s policy, you have to have a valid support pack to get support from authors that provide support. There was never free support. It was just a time when support was not charged because it was not defined. Big difference.
Anyway, if you have any issue, you can post it, i’ll help you but you’ll have to renew your support pack.
Thanks.
Ok, I’m new to renew … can you tell me where I find information about the traking pixel? In my email I do not think I do not have that pixel you mention.
Hi,
You have to preview the source of the email and look right at the end of the email after the wording ‘track-opening’ (see: https://www.dropbox.com/s/5mw8idujbdty63n/Screenshot%202017-02-24%2019.39.13.png?dl=0 ). That is part of a url that tracks the open. You take that url and paste it in your browser address bar (in the above case: http://domain.mailwizz.com/index.php/campaigns/qn035k5n2y7b4/track-opening/mx520dt8zo29c ).
Thanks.
uhmm my template email no have the img 
Hi,
Include web-kcitr@mail-tester.com in your email list and send a test campaign and make sure you enable opens tracking from campaign options 
Then open a support ticket so that i can check it.
Thanks.
In your description you have a different theme to the demo. Where would I obtain that theme/template as seen here https://www.screencast.com/t/nty7dZyCfvWb
Hi,
That’s the old theme which was available till version 1.3.7.2.
Now we have a better looking one, if you need the old theme you have to install an older version of the app.
Thanks.
Where is the better looking one please
The better looking one is the new one that you can see in the demo.
The old look of the app is gone, you’ll find it just in old versions of the app.
Hope it makes sense.
Thanks.
Oh, that surprises me as it just looks like no template at all and hard to see the boxed areas, but ok thanks.
It’s way much more that that 
I am interested in this application. But, before I buy this, can I add the email contact in bulk? After checking the demo seems we can only add the customers/email contacts one by one.
Hi,
Need your help please. My customer account have a campaign with status “Sending (0%)”. Im waiting for 2 hours. But status not changed, still 0%. Im not found topic about it on your KB and Forum.
2017/02/24 03:43:01 error Cannot find a valid server to send the campaign email, aborting until a delivery server is available!
How to activate delivery server ?
Ok, problem solved. No worries.
FYI, there’s some docs related to this as well: https://kb.mailwizz.com/articles/cannot-find-a-valid-server-to-send-the-campaign-email-aborting-until-a-delivery-server-is-available/ 
Hello. When willl be possible to create additional “extra” blacklist supression lists? Actually its only possible to create one.
thanks
Hi,
Each customer can have it’s own blacklist, separate from the global one, you just have to enable it from backend > settings > customers > lists (use own blacklist = yes).
Thanks,
How can I truly test this? I am interested. The demo is cool, but I can’t purchase anything I can’t see actually work.
Hi,
Unfortunately the demo can only do that since people abused it big time in the past.
The only way to test it is to actually use it on your own servers.
Thanks.
Is there a way to use the mailgun api to verify emails (since it is FREE)
Hi,
Mailgun’s verification api just does syntax validation, it does not really checks if an email exists or not, it just makes sure it is syntax valid, just like mailwizz does, so there’s no point using it.
Thanks.
Hi,
1. Depends on the size of your droplet and of course it depends if you’re using that droplet for something else too. Also it matters what type of delivery server will you use and what’s the latency between your droplet and the delivery server.
2. Nope.
3. You can embed a subscription form into your website to collect email /fname/lname/etc. You decide what info you require.
4. Nope, that is custom work and we don’t have the time. Best find a developer to help you set things up in case you aren’t sure how.
Thanks 
i want a email marketing application.
But i have some question.
1.) Can i sent daily 5M to 10 Millions Email by your application?
2.) is it possible to sent this(large list) email by free smtp like gmail, yahoo, hotmail etc?
3.) If your answer in question number 2 is yes then how much gmail,yahoo or hotmaill account need to sent daily 10 millions email?
4.) can i sent email without smtp through php mail?
5.) If your answer is yes in question number 4 then how i can use it in your server?
6.) Have any tutorial step by step to add smtp (gmail,yahoo etc)?
waiting for your answer
Thanks.
Hi,
Let’s see:
1. Yes, as long as your server can put up to it, no problem.
2. Yes it is, but i really don’t advise it.
3. They limit you to 200 emails/hr per account, so do the math to match the number of emails. But again, this is a terribly bad idea.
4. Yes you can.
5. Just add a delivery server of type PHP-Mail from mailwizz. Keep in mind that php’s mail() internally uses the sendmail command by default to send emails, which means each time you send an email, a new sendmail process is spawned. This usually is slower than sending with smtp.
6. There is no need, the delivery servers forms are self explanatory.
Thanks.
Hello Developer, I am unable to login your demo accounts
Hi,
The logins work just fine, i just checked them. Make sure you don’t copy trailing spaces for email / password.
Thanks.
Hello,
Iam looking forward to buy this but does this application have statstics feature like open , bounce , forwarding, link , unsubscribing stats option?
Thanks!
Hi,
Of course it does, it has very detailed stats for each campaign you send. Clicks, Opens, Unsubscribes, Abuse Reports, etc etc.
Thanks.
Hello,
Can you let me know under which tab it is , i cant find it in demo.
Thanks!
Unfortunately the demo does not contain that data since we don’t allow campaign sending from there, but here’s some screenshots taken from my dev app:
https://www.dropbox.com/s/mu6k9r9i3fkhxnj/Screenshot%202017-02-15%2017.08.52.png?dl=0 https://www.dropbox.com/s/22kfkb0yqb2s9q5/Screenshot%202017-02-15%2017.06.37.png?dl=0 https://www.dropbox.com/s/b5kqka995j6d6by/Screenshot%202017-02-15%2017.07.04.png?dl=0 https://www.dropbox.com/s/593a8j8ljtbzmhx/Screenshot%202017-02-15%2017.07.44.png?dl=0 https://www.dropbox.com/s/0qc63s6q3k0vxsi/Screenshot%202017-02-15%2017.08.34.png?dl=0EMail not getting delivered on gmail & google apps id . Spam Score is 9.4 /10
Hi,
Please open a support ticket at https://forum.mailwizz.com/ with the issue and i’ll have a look.
Thanks.
Presale question – Want to know if Mailwizz can do the following. I have one list with 2 segments. Then I setup 2 Campaigns (autoresponder type) to send autoresponders to each of the 2 segments. There are 5 emails in each autoresponders going out one day apart. I want to move subscribers of segment A to segment B once the subscribers of segment A have completed receiving the 5 emails from the autoresponder of Segment A. Basically, move subscribers from one autoresponder to another. Is this possible to do this in Mailwizz?
Hi,
Yes of course this is possible. Mailwizz autoresponders are based on custom fields conditions. You can have your fifth autoresponder change the custom field value so that your subscriber falls into the second segment.
Thanks.
Question – for Autoresponder… I have a DOB field for my users in the database. Will I be able to use the trigger of that Date to send them a happy birthday message, but more importantly X days before their birthday. Does Mailwizz have this logic?
Hi,
You can only send for his birthday and the DOB field has to be in Y-m-d format in order to work. Just create a segment and you should be fine.
If you have further questions, please use https://forum.mailwizz.com/
Thanks.
Thanks for your response. I wanted to send them a coupon 7 and 14 days before their birthday. It sounds I can I can only send on their birthday. So I’m willing to settle for a single email 10 days prior to the birthday, I can simply create my own date field (BDAY-10DAYS), which will trigger an autoresponder to be sent then… is that correct?
Hi,
Yeah, that sounds like it should work just fine, try it and see how it goes. If you have any issues with it, open a support ticket and we’ll look into it 
Thanks.
Hello Sir,
Why my campaign has 0 bounce rate? since i’m using MailGun and i did all the settings for the Delivery server & the API etc. and as you said in your documentation MailGun will process all the bounce emails via their API but i still have 0 bounce and in the MailGun log i see several bounce?
Thanks
Hi,
Please open a support ticket at https://forum.mailwizz.com/ and i’ll have a look into this. Please make sure you’re using Mailgun Web Aapi from mailwizz and not smtp. Also make sure you can access the webhook url that mailwizz created for you in your mailgun account.
Thanks.
Hello Sir,
Great!!! thanks for your help i fixed it
i missed the webhook urls and now the bounce cleaning is working fine!
If i would like to use the sparkpost API should i also set the webhooks as well? or they don’t provide that?
Thanks
Hi,
Mailwizz will create the webhook for you, so check it after you create and validate the delivery server 
Thanks.
Hello Sir,
Why my campaign has 0 bounce rate? since i’m using MailGun and i did all the settings for the Delivery server & the API etc. and as you said in your documentation MailGun will process all the bounce emails via their API but i still have 0 bounce and in the MailGun log i see several bounce?
Thanks