7155 comments found.
Hi VonStroheim
I purchased the TeamBooking plugin today and I am having some problems when I book an item. When I click the Book Now button, nothing happens. You can have a look at the form at http://www.aplustutoringgc.com.au/index.php/test/ (we are just setting up this site).
I have ensured that all the appropriate API’s are working (events showing in the calendar) and all setting appear to be correct.
Would you be able to provide some suggestions on what I might have not done correctly?
Thanks for your help.
Regards
Greg
Hi!
Your site throws some errors about Google Maps, but the most important is this:
Uncaught SyntaxError: Invalid regular expression: /((?<strPOBox>((POBox|POsBox)s*d*)),?s?)?(((?<strUnit>([wds,]*)),s?)?( (?<strStreet>([ws-]*ws(sts)?[w]*s(street|st|road|rd|close|cl|avenue|ave|av|path|ph|drive|drv|LOOP|COURT|CT|CIRCLE|LANE|LN)) ),?s?))?((?<strTown>([p{Ll}p{Lu}p{Lo}p{Pc}p{Lt}p{Lm}s]*)),?s?)?((?<strState>(Victoria|VIC|New South Wales|NSW|South Australia|SA|Northern Territory|NT|West Australia|WA|Tasmania|TAS|ACT|Queensland|QLD))s*)?(?<strPostalCode>(d{4}),?s?)?(?<strCountry>(Australia))?/: Invalid group
Have you added a custom regex validation somewhere? It may be a wrong expression. Please double check that and let me know.
VonStroheim
Hi VonStroheim
Thanks for the quick reply and the advice. All is working now after the regex values were deleted. Greatly appreciate.
Regards
Greg
You’re welcome! Let me know if you’ll have any other issue 
VonStroheim
I set everything up in google calendar and in the teambooking its ready to work i can’t get the open events to show on the calendar.
The calendar shows but no events.
Hi!
Please read very, very carefully the paragraph 13.2 of the documentation, as this issue is always due to a misconfiguration or a missed step. If the issue persists, then contact me privately.
VonStroheim
I found the problem it’s working. The problem I have is on the booking. I need to add cheaper price for the children. I can’t add to prices on the same tab.
I have one price for Adult $80 I need to add one for Child $70
Hi!
This is not (yet) a feature.
VonStroheim
I Need now for this up coming season. I installed this thinking I can do all booking through my google calendar the people will ask for children price.
Hi!
You should have investigated the compliance of the plugin with your requirements before purchasing, I guess. I can’t implement a feature “right now”, I’m sure you understand that
Please contact me privately via my profile page and we can try to find a solution.
P.S. a clarification: you can do all the booking through Google Calendar. The possibility of different ticket fares is something unrelated with that.
VonStroheim
1. Is it possible with unscheduled service to have just a list of services like: - Political post - News post - Church post - Education post
Then when a user click om the link it then open the booking form.
2. When next user comes, he can see that this service has been booked by such person (as the name of booker should shown)
Actually I want to buy it for this purpose: I want to list titles or articles that should be written by my team members and I want them to be checking on a same page and the person who feels that they can write such subject they book it and it shows that is has been booked so that others book different ones. But should show available and booked ones
Hi!
1) Yes, but it is your “duty” to configure the list of services as a list of e.g. links to specific pages/posts, where you have inserted the selective shortcode for that unscheduled service
2) The name of the customers who have reserved a timeslot can’t be shown right now on the frontend out of the box (but you can write your own extension to perform such task, thanks to the action/filters).
An important note: the unscheduled services are meant to be “always” available to be booked. You can’t restrict (yet again, at the moment) the number of reservations for such services. You can do that only on a user basis (i.e. the same user can’t book twice etc).
VonStroheim
We are having a major time trying to configure the API on this, we have followed all the steps and it’s just not working on my WordPress.
Hi!
Do not just report things like “It doesn’t work”, please provide a detailed description of the exact point – referring to the documentation – in which you are stuck and/or a detailed description of the issue. What you do and what you get instead of the expected result. Feel free also to contact me privately via my profile page.
VonStroheim
Hello, we are currently figuring out how to make the best use of Team Booking for our city Tours sightseeing tourshop and would like to ask if it is possible to extend Team Booking in order to make it work with the search function of the City Tours Template and in order to add mixed group bookings (we will explain). Please send us your quotes for such adjustments and an email where we can discuss details. Thanks!
Hi!
This seems like a custom work, unfortunately I’m not into freelancing. Feel free to contact me privately to detail your request anyway. If I can spot a general use feature I’ll be happy to work on it (for free).
VonStroheim
Hi VonStroheim, I’ve been testing on a localhost WAMP server PHP 5.6.25 and I get this fatal error on both the Services & the Coworkers pages: Fatal error: Call to undefined function TeamBooking\Toolkit\openssl_random_pseudo_bytes() in C:\wamp\www\mfc\wp-content\plugins\team-booking\includes\tb_toolkit.php on line 1486 Any ideas on how to fix it?
Hi!
It means your PHP installation doesn’t have the openssl extension active. On WAMP server, it’s just a matter of a checkbox (or edit your php.ini file). More info here.
VonStroheim
Thank u! Happy 2017 to you.
You’re welcome, Happy New Year
VonStroheim
Hi, I just updated to 2.21. When I create a test booking, I am receiving TWO identical confirmation emails. What am I doing wrong? Thanks!
Hi!
Nothing wrong, it’s just a bug. The next version will fix it, it should have been out already, but Envato’s pipeline is kind of slackened, these days
VonStroheim
[Don’t close reservations for admin]
Is it possible to keep the reservations open (no closing time) for admin users? I would like to manually add bookings if they come in a night before our event.
The website shouldn’t show this as available time in the calendar, but admins should be able to do this.
Alternatively, possibly more complicated, make bookings require admin approval 1 day before the event. We usually end up talking to the client anyways and this often changes the final tour booking, so this would be the least preferred option.
Thanks!
Maarten
Hi!
This is an interesting feature to add, I think I can make it possible of course! I just need some time to define the design of the communication – as you can imagine, it can potentially trigger tons of “it doesn’t work!” complaints from unaware admins testing the plugin…
VonStroheim
A Pre-Sale Question please: I need to manage 21 hostels with each having about 200 rooms. Students get admitted on a 4-monthly basis. I have 21 co-workers, each managing a hostel, the mess and other similar services. Would this plugn help me manage these plus a central inventory? Thanks in advance!
Hi, sorry for the delay. Although your request is a little bit general, I suspect you’ll need a more tailored solution for that. TeamBooking, at the moment, doesn’t support multiple-day bookings at once, that could be uncomfortable for your customers as they’ll need to book each day separately.
VonStroheim
Remainder email problem.
I think this could be another bug in new version – we noticed, that since v2.2.1 remainder emails arent sent by their settings. (In our case, they should be automaticaly sent 3 days before event which is today 29.12., but they were still not sent, so I have to do it manually).
Can you check please?
Hi!
I’ll check that, but remember: the WordPress schedule system for automated tasks, as stated in the documentation, is unreliable. It could be your site having low traffic these days, for example.
VonStroheim
Thank you, I will check for your updates.
Concerning schedule system, I’ve installed WP-Mail-SMTP and it worked so far, so this could not be the cause. At least I think so 
sch.
You’re confusing things a little: the SMTP plugin is about the mailserver unreliability… We are talking about the WordPress virtual cronjob that is used to trigger any scheduled task (for example, an e-mail reminder). One thing is an e-mail not being sent because your mailserver has issues (hence the SMTP plugin), another thing is a scheduled e-mail (or any other scheduled action, such as automatic database cleaning) not being triggered because of how the WordPress cronjob works (more insights here)
VonStroheim
OK, thank you, I understand. Our site has at least 60 views/day, I hope this is enough.
Hi!
I’ve found a bug that could prevent the e-mail reminder to be sent under certain conditions. It will be fixed by the next version, out in 1-2 days You’ll have to check again your e-mail reminder timespan, then.
VonStroheim
Great, thanks!
Twice sending email issue for me also. Started with the last updates.
Also found an issue with the “Reminder e-mail message to customer”. Can’t change it to 1 day before. When choosing and saving, it reverts back to “3 days before”
Hi!
The double e-mail issue will be fixed by the next release (1 or 2 days and it will be out). About the other issue you mentioned, I’ll check
VonStroheim
Hey! At first: Please apologize my baaaaad english :/ Then: I love your plugin (at the time, I am using doodle and I hope, that your plugin maybe could take the place of doodle one day).
But now the problem: During the past days I sometimes lost the connection to my sql-table in the front-end and in the backend. I actualy know that this problem is caused by team booking. On this side: http://new-school-photos.de/terminvereinbarung/ my customers can choose their services. In google calender I have service-containsers and at first it worked fine. But since I changed the containers to repeating entries it sometimes smashes my hole wordpress installation ^^ Are there too many entries? How long in the future could I plan? Or how many containers could be calculated? Does the plugin try to read all entries at once or month by month? Thank you so far… Chris from germany
Hi!
Generally speaking, you should avoid “endless” recurring events in your Google Calendar. Just put an end to the batch (e.g. one year ahead). Let me know!
VonStroheim
Thanks, problem is solved
Great! Let me know if you’ll have any further issue!
VonStroheim
Hi VonStroheim
Two suggestions please;
1. Could you please allow us to an easy option to change the “Thank you for your reservation!” message? The word “reservation” reminds me of a restaurant.
Currently I go into the files and change the wording in the ProcessReservation.php file.
2. Also the “What” option to bring about the service types, doesn’t really say much. I had to change mine to “Choose Session Type”. Can you please allow us to change this easily? I changed it in the Calendar.php file.
The changes I made are only temporary as any time there is an update, I need to change them again.
Thank you
Debora
Hi!
But… have you read the documentation at paragraph 12.2?
Hint: use Loco Translate.
VonStroheim
Perfect, no at the time, I did not check the documentation, thank you for providing the section.
You’re welcome
VonStroheim
Hi Vonstroheim,
Sorry to have to report this issue as still ongoing, but the “All day” event (when selected on the google calendar side) still doesn’t work correctly.
Team Booking calendar displays all available times up till 12pm.
A way around that is if I create an event from 12am – 11:59pm.
Regards,
Debora
Hi!
This issue is not confirmed, all-day events works fine. How have you updated the plugin, exactly? Do you have some caching plugin active?
VonStroheim
Hi VonStroheim,
I updated using the envato plugin and my current version is 2.2.1. Following the documentation exactly, is hit “update”.
I’ve tested with my cache plugin (wp-rocket) activated and deactivated. Every time I make a change I do select “clear cache” and any change is reflected in the front end.
I’ve tested using chrome, chrome incognito and internet explorer. Using chrome’s developer tools I also do a hard refresh and clear the cache.
The plugin is taking all day as 24 hours starting from 12pm til 11:59am rather than 12am till 11:59pm. But in the documentation it says, the wordpress timezones are taken into account and not the google calendar, but both have Australia or Sydney selected as the timezone. I changed the one from wordpress to UTC +11.
When I create the container (which houses four services, I ensure the checkbox “All Day” is selected.
I’ve contacted my host, Siteground and they did a test which confirmed my time settings in wordpress are being displayed correctly.
The front end calendar is at https://debora.com.au/bookings and you will notice the two days that get affect (instead of one) is the 11th and 12th of January 2017.
I’m not sure how it can be anything but the plugin. How can I confirm any of the settings with you please?
Debora
I installed a clock plugin that uses my wordpress timezone settings and confirmed, it displays the correct time.
Hi!
Please do not select UTC offsets in WordPress, always select a real city timezone. Having said that, I’ll check your settings via FTP (do I already have your FTP credentials? If not please send them to me privately via e-mail).
VonStroheim
A notice: what I find very weird, is: all-day event derived slots, in the new version, present no times at all (so they are not suitable to be containers), but an “all-day” label. Your calendar, though, is filled with times labels… Long story short, it looks like you are running the old version, actually. That’s why I mentioned a caching plugin…
VonStroheim
Thank you, I’ve now sent the credentials
Hi VonStroheim,
I didn’t see your latest message about the unsuitable containers.
Can you please elaborate further? I’m not sure what you mean by “all day event derived slots”?
How can I confirm the version I am running other than looking at my wordpress plugins, because in the plugins page it says 2.2.1. You also have access to both my wordpress site and my ftp.
Thank you,
Debora
Hi VonStroheim,
I just discovered you and I are talking about two different issues. When I reported this issue about 2 months ago you wrote:
“Hi!
There are currently known issues with full-day events (mainly due to an incorrect management of the Timezone) that could be the cause of your issue, so please wait for the next version to be released (or, if you are in a hurry, just contact me privately).
VonStroheim”
The last time you understood I was talking about private all day events, but this time you thought I was talking about All Day SERVICES.
But this ongoing issue is about All Day PRIVATE days, like “My daughters birthday” or “Holiday”.
I have two calendars, one is for my business and one is for my personal life. When I put in an all day personal life event. It is reading the 24 hour clock incorrectly.
Regards,
Debora
Hi!
I was always talking about gcal events (no matter if they are private or the availability ones, because after all they are all Google Calendar events and they are fetched in the same way).
I’m going to test the v2.2.2 on your systems right now, I’ll answer to you by e-mail after that.
VonStroheim
Hi VonStroheim,
I’m not sure what your inbox might look like or if my messages go to your junk folder, but I wrote to you about 3 days ago giving you access to my website.
Regards,
Debora
Hi!
Replied via e-mail
VonStroheim
Hi Von, I realise that newest version of plugin sends twice confirmation email to the client and I think that reminder email to admin sends even it disabled.
Hi!
I’ll look into that!
VonStroheim
I like this plugin. However, a couple things that are crucial for me. The only ting that is missing is the ability to take a deposit and followup payment balance. Are these possible? I am trying to use it for rental equipment and services as well. Thanks!
Hi!
This is not (yet) possible, I’m afraid.
VonStroheim
[Icon Not Resetting]
I noticed new reservations are indicated with a little number on the Team Booking title in wordpress. We currently have 11 new bookings according to the system.
I can go into the reservation list and the number will disappear after clicking on the list. However after a few clicks in wordpress the number appears again.
Is there any setting I need to make to get this number to permanently reset when I visit the reservation list?
Cheers, Maarten
Hi!
The reset is permanent on a user basis (it is a WordPress transient, not a TeamBooking functionality). Your issue seems more like a caching issue.
VonStroheim
Hi!
I’m doing a “next event listing” and I want to do that in a list format and not in calendar view, is this possible? In the impossibility of that, I can use a simple handmade list of events but I want to link them directly to the specific day in the calendar and, if possible, to the specific event. Is that idea possible?
If any of those ideas are possibly can you give me a small help?
Thanks for your support!
Hi!
An “upcoming” events list shortcode is under development You’d better wait for it to be out.
VonStroheim
Hello, And you have a Date for the “upcoming”... Thank’s
Hi!
I do not work with ETAs, anyway it will be out by the next release (not the bugfix ones like 2.2.x which have a fast rollout, but the feature ones like 2.x, hopefully within the next month).
VonStroheim
Dear Stroheim,
I downloaded the xlsx file and when I want to open it, I have an error message “Excel cannot open the file ‘filename.xlsx’ because the file format for the file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file”.
Do you know why it happens and what I can do.
Thanks !
Martin.
Hi!
The XLSX exporting workflow is solid and it’s ultimately a job that is done by the libraries of your server (which I recall it is not the first time you have issues with…). You should try the “repair” function of Excel itself by following this procedure. Let me know!
VonStroheim
Thanks for your answer.
I used the Excel repair function and it worked.
However the Excel file is corrupted since I use the plugin. I just changed the hosting for my website and the problem is still here !
Thanks,
Martin.
Hi!
This issue is not confirmed, I’m sorry. No issues with the exported XLSX files at all. Maybe you have some reservation’s data with non standard characters in it? Try with the selective exporting (“Bulk actions”).
VonStroheim
Hi I have a big problem. I can’t create a new event after upgrade.
Hi!
You should describe your issue with a proper degree of detail (what you do, where you do it, what you get, what you see etc.). Only stating the obvious (“it doesn’t work”, “I can’t” etc.), that’s useless
For example, you wrote “I can’t create a new Event”. But with that, I can purely guess that you created a new event (slot) in your Google Calendar and it does not appear in your frontend calendar. Just in case my guess is right, what have you tried so far to troubleshoot the issue? Have you tried the “Repair database” function in your “Core settings” tab?
VonStroheim
I explain in detail the problem. Administration side, it creates event on google calendar and then the event in team-Booking. I sync db and db is not synchronized. It remains in synchronization even 10 minutes. but it never ends. I run a downgrade to the previous version, repaired the db, remade synchronization. Now the synchronization is successful but the event does not appear. thank you
Hi!
You should never downgrade the plugin, this is not a correct procedure.
The problem was probably some “endless” recurring events in your Google Calendar, which you should avoid – always put an end to the recurring batch – because fetching “endless” event instances could drain the memory on low performing systems.
Please re-update your plugin to the very latest version and repair your database again. Then, contact me privately providing an FTP access and a WordPress admin access.
VonStroheim
