1674 comments found.
Randomly when I add a layer to a slide (doesn’t matter the type) it adds about 50 click actions to the layer. Some layers have it and some don’t, I can’t seem to find a coloration.
I imagine this isn’t very efficient for page load etc, it also takes forever to delete them all.
Hi
This is very strange issue. We not forced something like this before. Can you please send us access details to nwdthemes@gmail.com so we can investigate and solve it.
Or you can send us exported slider with this actions added and we’ll take a look at it too.
Thanks a lot,
Cheers from your Team @ NWDthemes
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Many layers have this, but I found when I duplicate a button, it always does it.
Hi
This could be related to bug we discovered recently. Script was accidentally adding prototype.js methods to layer parameters. And it was triggering javascript error on slide save or new layer creation. Please apply this patch with recent fixes that will be included in new version release shortly.
http://nwdthemes.com/files/rs-m1-5262-b08.zipIt should fix this problem. If problem persists please send us Magento admin access with permissions for Slider Revolution to nwdthemes@gmail.com and we will debug issue there.
I had a situation where I was building out a slider over several days. Then I went into the slider and all my layers were deleted. Nothing was on the time line or in the drop down.
Any idea how this could/would happen. I wasn’t doing anything fancy.
Hi
Most probably layers was not deleted. They are not showing because of javascript error raised on edit slide page. It stops initialization of layers in editor.
So if we get rid of this error your layers should appear there.
Please check for error messages in browser developers console (F12 in Chrome). This will help us to give you proper advice in fixing it.
If messages contain sensitive information you can email them to nwdthemes@gmail.com instead of posting it here.
Or you can send us access details to your dev website where problem happens and we will debug and fix it there for you.
Thanks a lot,
Cheers from your Team @ NWDthemes
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This seems to be related to duplicating. If I duplicate anything, or an entire slide and save things, this always happens. If I build a slide from scratch and never use duplicate I don’t get this error.
When it blanks out, and I try to restore from backup, the backups are typically blank too, and for a second I can see an ajax error.
This is a bug found recently that related to conflict with prototype.js library. Slider script accidentally adds its methods as slide layers properties. It causes problems with create, save and duplicate layers.
We fixed this bug and this bugfix will be included in next update released shortly. Now you can solve it by applying this patch:
http://nwdthemes.com/files/rs-m1-5262-b08.zipIt will solve this and some other minor issues discovered in this version.
Thank you I’ve “patched” the extension, however it still has the same issue.
For example, add a button to a slide, then click on “actions”. Now duplicate that button. If I do this it adds 30 or so blank actions to the button.
We have submitted an update for Slider Revolution. You will receive a letter when it will be approved. Please try to install it. It should fix the issue.
If that does not help please provide admin / ftp credentials to nwdthemes@gmail.com . We will check the issue monday morning.
is this available in this extension?
https://revolution.themepunch.com/wordpress-cover-flow-gallery/Hi
Yes, it is available to install via “Slider templates Library”. I have created a demo for you – http://demo.nwdthemes.com/revslider
Thanks a lot,
Hello, we were using an old theme and replaced it with your newest extension. The images are not able to display full width and the text overlapped and had to have line space fixed.
How would we change the image to full screen. Is it in your extension or back-end code?
Thanks,
Marketing@Devfuzion.com Site using your extension: www.chukar.comHi
1. Try to Refresh cache ( System > Cache management ). If you are using any 3rd-party cache extensions– try to refresh cache there.
2. You can set full width / full screen mode in slider settings – http://nwdthemes.com/docs/slider_revolution/docs/slider-setup.html#slidelayout
Thanks a lot,
Using Revolution Slider Magento.
When I add an image layer, i get “foundstyles.params”
Please advise
Makis
Thanks NWD. I’ve recently updated to the latest version. I’m not sure If it’s the update that’s caused the problem as I’ve only just started to to use the slider. I’m not sure If its me, (user error) or issue with extension. If I import sliders, they seem to work ok. I’m having issues with creating new ones and editing imported.
Please provide admin / ftp credentials to nwdthemes@gmail.com . We will check the issue.
Hi there,
I need support to setup this slider on my site.
Can you please connect with me on budhija.sumit@orangemantra.com ?
Thanks,
Hello,
I’m using the magento version of Revolution Slider. I created a default slide and I want when I click on this slide to be redirected on a specific Product ID in a specific category ID. Because I use multi-stores with 2 languages, I can’t use a simple URL… Even if I looking for the solution on your doc and google, I find no answer…
Can you help me please ?
Hi
You can create separate slides for each store, Just define Store View in slide “General Settings” http://prntscr.com/cpb82nThanks a lot,
Hi, Im having trouble saving after editing a template. It takes a while and then i get “Ajax Error”
Any ideas?
Makis
Hi Makis
Usually it can be security extension like mod_security or suhosin. One of its rules finds something in post with slide data that gives false positive treat alert and blocks request.
You can check their logs for details which rule is triggering it. And then disable this rule or add exception for slider editor url.
Thanks a lot,
It was mod_security issue as you said. Thank you NWD
Glad you manage to resolve it. Let me know if I can help you further!
I just upgraded to version 5.2.6 version. During the installation everything went fine.
Now, when I try to disable a single slide in the slider, by clicking on disable red button on that slide, although the button shows as disabled the slide still show’s up on the slider on my website.
Please not that I have done this on the previous version and worked but for some reason on the new version it is not working.
Thanks.
Hi, I’m using plugin for first time. I’m having trouble with saving an edited template. I then downloaded and installed latest update to try and rectify problem. I now cannot enter into edit pages or downloaded any other templates. Please help me.
[removed] Thank you
Makis
Hi
Please do not post sensitive information like admin credentials in public comments!
Try to disable magento developer mode. It will hide notice errors. There is a missing value definition check there. But this error was triggered possibly by problem with fetching templates information on install. And warnings should be gone after template shop update. Please try to update it to see if it will work.
We will add appropriate checks to make sure this not happens in next updates too.
Thanks a lot,
We’re seeing a problem that only occurs in Chrome running on Windows. The slider fails to load when when loading page assets from the browser cache. Performing a hard reload of the page resolves the issue. The slider works fine in all other browser and Chrome on varies flavor of *nix.
Here is the error from the browser console: Uncaught TypeError: this._each is not a function
Hello, We have installed the new version of Rev Slider (5.2.6.1) and there are tons of errors in system.log just like this one: 2016-09-30T10:56:54+00:00 ERR (3): Notice: Undefined index: plugin_require in /var/www/XXX/data/www/XXX/app/design/adminhtml/default/default/template/nwdthemes/revslider/templates/template-selector.phtml on line 190. Could you, please, tell us how to solve this issue and why does this message ever appear? Thanks.
Hello
There is a missing value definition check there. But this error was triggered possibly by problem with fetching templates information on install. And warnings should be gone after template shop update. Please try to update it to see if it will work.
We will add appropriate checks to make sure this not happens in next updates too.
Thanks a lot,
Cheers from your Team @ NWDthemes
Follow us on Facebook
Twitter
Okay, thanks, seems like an update helped. Now I’ve got some questions: 1. How am I supposed to make a gradient background for smth or to make a gradient fill? When I try to apply a bunch of css code like background: webkit * and background moz *, there is only one of them to stay, while others just get deleted. But I should define this background for all browsers. How to do this? 2. For some reason, when I place the slider on our web page, sometimes it just goes blank or stops sliding to the next slide. Why does this happen? How to fix this? Thank you.
As your support status has expired, if you need direct support from us, you can renew your support status as per the instructions here. And then one of our trained technicians can provide assistance.
Thanks for your understanding, and we believe participating in the Envato Support Program is really a win-win for everyone. As it allows us to provide the very best support possible for everyone who is eligible.
Please NOTE : You still have access to extension updates, even if your support has expired.
We have renewed our support status. Could you, please, help us? Thank you,
Hi
1. Here is a sample slider with gradient – http://nwdthemes.com/files/gradient.zip
You will find example of slider background as gradient and layer background as gradient
To use gradient on slide background do following:
- create slide
- choose “transparent” as background
- switch to “Link & Seo” tab and add unique class to the slide ( i.e “red-gradient” )
- save slide
- go to slider settings and add gradient CSS to your slider’s Custom CSS section
- note that each gradient rule end with !important to override default slider classes
To use gradient on slide layer do following:
- create layer, i.e. shape layer
- switch to “Attributes” tab and add unique class to the layer( i.e “blue-gradient” )
- save slide
- go to slider settings and add gradient CSS to your slider’s Custom CSS section
2. Can we take a look on your site live? Please provide a link. Or you can send it to nwdthemes@gmail.com if you want to keep it private
Hello.
We installed the program on our test server to test it, and now we installed on our live website, but the autentication code w’ont work. Please reset the code. the test domain, where we activated the code: http://dockyard.test7.oander.hu/live server, where we want to use it: dockyard.hu
Thanks, Csongor
Found the solution! Thanks, Csongor
Hello,
I am having problems displaying multiple sliders on one page.
When I place the slider shortcodes onto the page within the backend and then go to view the page, only one slider displays. Could you please advise me on how to fix this or if this is an issue at my end?
Thanks.
Hi
Try to update to the latest version. It should fix the issue.
Best practice is to install it on development server first to test new update. If you do not have development version – do files / database backup before install. After that- disable cache ( System > Cache management )
- turn off css / js merge ( System > Configuration > Developer )
- disable compilation ( System > Tools > Compilation ) if you are using it
- copy files from latest package over the existing files
- log out and login again to admin
Thanks a lot,
Hello, I am having problems with the revolution slider text position. I renewed support so that this can be corrected.
You will see if you look at the site, you will see that the text is lining up to the left side of the slider. It should be on the center of the slider. I need to get this text position and make sure animation works correctly.
Based on conversation on your forum, it appears as though we are having a conflict with the CSS on the magento template.
[removed]
Please have a look at this and see about getting it repaired for me ASAP.
Thanks Mike
Hi Mike
Please do not post sensitive information like ftp / admin credentials in public comments!
Regarding your issue: /public_html/skin/frontend/default/theme655/css/custom.css contain css rules that overrride slider styles. I have commented out these styles.
Please check the slider. Let me know if I can help you further!
Thanks a lot,
Thank you. It appears to work much better now. Sorry, I did not realize that went I clicked the button to send to Support that those comments were going to be posted to the public. Please delete those previous comments. Thanks for the help!
Glad it is working. Let me know if I can help you further!
Hi, good morning.
I’m having problems with my site when it is in mobile version. In this print (https://snag.gy/7TriqP.jpg), it is not showing the slide I did and put like “midia”, to remain permanent. But it appears in the desktop version, you can see it in this link: http://printfoods.com.br/
Hope I can explain you well, sorry about my weak english.
Best regards
Hi
1. Check if slider disabled on mobile. Slider Settings > Layout & Visual > Mobile ( located in right column )
http://nwdthemes.com/docs/slider_revolution/docs/layout-visual.html#mobile
http://nwdthemes.com/docs/slider_revolution/docs/slide-general-settings.html
3. Refresh cache ( System > Cache management ) . If you are using any 3rd-party cache extensions – flush cache there.
Thanks a lot,
Thanks for your support!
Glad it is working. Let me know if I can help you further!
Hi there,
We have recently installed an SSL certificate on the website, however when you go to the site now, none of the background images are showing, as they are pulling the URL of the image from https and because of that they aren’t showing the image. If you use inspect element to remove the https from the source of the image it shows.
How do I change it so slider revolution ignores the https and instead just pulls from the directory pub/media/revslider
Thank you
Ah, I have found uploading the images into a different folder helped. Sorry about that!
Glad it is working. Let me know if I can help you further!
Hi, good afternoon. I have a problem with my text formatting. I printed the problem, It is not like the others in the same formatting.
https://snag.gy/6bwyO0.jpgBest regards
Hello, I purchased the Magento version of Slider Revolution. Looks very powerful! But, I am working on my first slider and adding several layers of text. I have moved them to the location I like on the slider and added animation. When i preview the slider within Slider Revolution, it looks and functions. When I add the slider to my home page and preview live, all of these text lines are all the way to the left of the slider with a very small several pixel margin. They are not in the proper position when live, but are good in preview. What the heck is up??
Thank you. I have tried to flush cache in the admin now several times. I have cleared the cache in my browser. Still, all of the text lines up to the left edge of the slider. It is not in the position I placed it in the back end. I have created a sample slide with 5 lines of text, each on a different layer and each I have manually lined and positioned to the right edge of the slider. But, they are still lining up to the left edge. You can see this sample slide here: http://ecres181.servconfig.com/~miningwhips/ As I mention, when I preview the slider in the admin from the slider revolution preview, it presents it correctly. What is going on? Any more suggestions? I need to get this fixed so I can move on this. Thank you for your help.
If the slider works ok in admin, the issue could be connected to frontend css styles. Try to switch to default theme and check slider – if it will display ok, it is theme related issue. You can disable css styles one by one to find exact file.
If you want us to debug the issue, you need to renew your support status as per the instructions here. And then one of our trained technicians can provide assistance.
Thanks for your understanding, and we believe participating in the Envato Support Program is really a win-win for everyone. As it allows us to provide the very best support possible for everyone who is eligible.
Thanks for your help. I assume that you can see the text sliding to the left of the slider when in fact it should be lined up to the right edge of the slider. It is wrong and not working properly. I will look into this, but I am a rookie. I know nothing about CSS. The problem that I have is to pay for $30+ for support for which might be a simple issue for a piece of software that cost $19. It has not worked for me. Do you make your $ on the software or the support you sell after?
1. You said that text displayed correctly in the admin. So apparently issue is connected to frontend styles.
2. Did you try to switch to the default theme? If slider works correctly on the default theme – it is 100% theme styles issue. If you do not have ability to switch themes – you can send exported slider to nwdthemes@gmail.com and we will install in on our demo site to check if slider works fine with default theme. If it does not – we will fix it.
3. Technical questions about the item’s built-in features, functionality or debugging issues require support badge. We do provide support for customers with expired support like answer setup questions, guide on using extensions features etc. But not for cases which require spending time on debugging issues with 3rd-party themes / extensions.
We do understand that you are not pretty happy about envato “support innovation”, You’re a buyer who bought an item under the assumption that there’s free support. Now, suddenly you see that your support has expired and you’re required to pay for it. But If we will continue to provide free support for expired users – this will be against envato rules.
CodeCanyon does have a new “6 month support” policy, which would need to be renewed. Please check this link for more information – https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support-
We are Envato exclusive author and we respect Envato rules.
This is exactly wrong. This is the first time I have installed and actually had time to try this extension. It is not a matter of wanting “FREE” support, but rather expecting a extension that was sold to me to work when installed. This is not a matter of requesting support for setup. It is a support question regarding getting this extension to work on my website, not how to create a slider. From what I can see you are correct regarding our 3rd party template. The extension does display the text properly on the default template. So now what? It seems that now if I pay for the support, you do not support getting this working with a 3rd party template? How are we to know that when using this extension with 3rd party templates it could have problems. I think that most Magento sites do not use the default theme. Rather they use a 3rd party theme. I would imagine that many of these themes has a similar issues. How are these resolved?
Our extension (and any other custom extension) isn’t compatible with all third-party themes by default. Sometimes (not always) need to customize the extension to make it work properly with your theme. It’s impossible for extension author to make the extension compatible with all existing themes. Only default Magento theme is compatible with all extensions, because all extensions are designed to work with default Magento theme and it is assumed that other themes follow magento design principles.
We do help our customers with resolving such issues. But it takes time to debug the issue, since there is no common cases. Different authors develop their themes in different ways.
Regarding your case:
1. Does your theme comes with the bundled slider? If yes – it might contain css files that override slider styles. Try to disable them.
2. One way to debug it is to disable theme css files one by one until the issue is resolved. After that check css file rules which might affect slider.
3. Another way is to debug it using Chrome developer console ( press F12 to open it ). It allow you to track css rules applied to each element.
I have extended the support on this as I need it to get it repaired and fully operational ASAP. What is the next step to providing you login details so you can have a look at what is the conflict with this template?
Please provide admin / ftp credentials to nwdthemes@gmail.com . We will debug the issue.
Is it possible to have unlimited height on a single slider? I’m trying to set up a slider with several images. For example, on the desktop/notebook view I would have 8 images in a grid. For an iPad/iPhone/etc… I would like to have a list view where each of the 8 images takes up an entire screen and as you scroll down you would see each successive images. I know this is possible through multiple sliders but that would mean I would have to somehow filter it out so that the slider I want only shows up on mobile. Thanks for the help!
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