Hi, we have upgraded to the Magento Revolution Slider 184.108.40.206, and when we create a new slider and save, it directs to a blank page with the words “Record not found”. When we refresh the page, it is on the correct editing page.
Do you have any idea what might be causing this?
I can’t see that you purchased the Slider . Please log onto the account where you purchased the file and we will help you further on your issue.
Or send email with purchase code to email@example.com , we will check it.
Best Regards, NWDThemes team
How can I add banners/images on the left or right of the slider?
I have tried:
Adding slider with shortcode in CMS block and adding the images on the right and left but they show in the next paragraph and not right next to the slider?
Changing the size of the slider in auto full width etc and the slider size changes but the banners/images still do not show next to it?
Can you please provide some help with this.
As I understand you need to create two columns content? Slider in one column and some text / images in other column?
I have setup the plugin with no problems, thank you for the excellent plugin!
Unfortunately i have had a hard drive crash and as such have lost the dev install db which has the license code linked. I am trying now to migrate to live server but need to unlink the purchase code from the dev server however i can’t access the db anymore, could you please unlink from current server so i can link to the new one?
Glad you like our extension
Please, fill in this form to deactivate your purchase code.
Regards, NWDThemes team
Is this slider also configurable for Magento 2?
please email me at firstname.lastname@example.org
The extension archive includes both versions for Magento 1 and 2.
I’ve also sent you an email.
Regards, NWDThemes team
Good morning, I need help with some sliderevolution functions, in some slides the buttons do not work, and on the configuration of the instagram slide does not appear the field to enter the access token .. can you help me? even on the fb slide I can not understand what is missing! the extension is updated to the latest version, and everything else works thanks
Our devs are now investigating the issue with Instagram. Once we have a solution you will be notified by email.
Sorry for the inconveniences.
Will the slider revolution support Porto Magento Theme. Also need support for installation on Magento 2.2 Open Source.
Generally our plugin should work with any theme but due to specific design in some custom themes there may be some issues. And if you face any please, let us know.
We do provide installation service. Please, contact us at email@example.com for the details.
I added Video on my store homepage
video is working fine on desktop & laptops but when open in mobile the sound is missing
One More Thing Video is also not AutoPlay on Apple Iphone devices
Sorry for delay with an answer. About video missing sound on mobile devices – it is related to requirement for autoplay on mobile platforms. If video have sound enabled it will be not allowed to start playing without user actions there. So it is muted by default for mobile browsers.
About issue with iPhone device – can you please give more details: what kind of video you are using (Youtube, Vimeo, HTML5) and how it is inserted (Slide Background or Video Layer)? Or maybe you can provide url where we can check this problem.
Best regards, @NWDThemes teamFollow us on Facebook Twitter
Its HTML5 Video
its added on Video Layer
Full Width Slider
Forget the sound just tell me how it can autoplay on IOS devices
working fine on android
For autoplay on IOS please make sure following options are enabled in video dialog settings tab:
hide controls: off
If this will not allow to play please send us url to the page with slider included to firstname.lastname@example.org and we will investigate it.
Can you please help me in troubleshooting this error in concole as slide is not showing and it is all the way to the left wihtout in view of the page:
VM2821:1 Uncaught TypeError: Cannot read property ‘params’ of undefined
at x (eval at <anonymous> (jquery.js:349), <anonymous>:1:21457)
at HTMLLIElement.eval (eval at <anonymous> (jquery.js:349), <anonymous>:1:3819)
at Function.each (jquery.js:370)
at jQuery.fn.init.each (jquery.js:137)
at Function.createNavigation (eval at <anonymous> (jquery.js:349), <anonymous>:1:3711)
at runSlider (jquery.themepunch.revolution.min.js:1)
at initSlider (jquery.themepunch.revolution.min.js:1)
at HTMLDivElement.<anonymous> (jquery.themepunch.revolution.min.js:1)
at HTMLDivElement.dispatch (jquery.js:5226)
at HTMLDivElement.elemData.handle (jquery.js:4878)
And banners could not be found with these errors (Posted only one):
jquery.themepunch.revolution.min.js:1 https://mysite.com/pub/media/revslider/banner2.jpg Could not be loaded!
Can you please tell me how to resolve this, please and why does it happen? It is very important. maybe it will help other customers in future also.
It just happened randomly and no idea why.
I have deployed static content, cleared browser cache, cookies etc. but no resolution.
Thanks so much.
There can be a problem with thumbnails generation for navigation. Please check if disabling this navigation type affects this. Also see if there is failed image or xhr requests in Network tab of developers tools.
And it also can be caused by image file not accessible for web or for thumbnail generation script. Please check if this banner2.jpg file have appropriate owner and permissions.
You can send us url of page with this problem to our email at email@example.com so we can check this issue deeply.
I set the video of Vimeo to slide.
We are experimenting with viewing on mobile but it will not be played.
Is it a server specification problem, or is there a way to improve it?
It will be played without problem on the desktop.
There should be no problems with playing Vimeo video on mobile. Can you please send us url where we can check your slider or exported slider to our email at firstname.lastname@example.org and we will check what is the reason of problem there.
I send it. Please check.
I have purchased the license, I can test module on a test server, and then transfer it to the machine in production?
Yes, you can use it for testing purposes on a staging environment and then transfer it to live site. But please, do not forget to deactivate the purchase code before moving your site to a live server to avoid issues with its activation.
Regards, @NWDThemes team
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I have uninstalled and reinstalled the extension NWD slider revolution, when I entered the license code to register the plugin, it displays a message that says: “already registered purchase code”.
Can i help me?
The code is registered on per domain bases. This error may appear if you have already registered the code, for example on your staging site, before migration, etc… You can also deactivate it by filling in the form here: https://www.themepunch.com/purchase-code-deactivation/
Is the Magazine Slider available for Magento?
Any slider from templates library is available for Magento.
Regards, @NWDThemes team
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The newest update 220.127.116.11 does not have the folder for Magento 2, only Magento 1 folder is available when downloaded?
Thanks in advance.
This update as always have both versions – for Magento 1 and for Magento 2.
Magento 1 version is located in Magento1/Extension
Magento 2 version is located in Magento2/Extension
Maybe you have missed something or have incomplete download of archive. Please try to re-download it.
I have installed the revolution on my webshop. The template was included in my Magento theme. How can I update the extension to the latest version?
You should contact the theme author and ask him to send you the latest version of Slider Revolution extension. Or you can purchase your own extension license and update it at any time.
Hi,I have implemented rev slider on my site https://curafoot3d.com. The slider seems to collapse on top of the block below it on iPad, ipad pro and in landscape mode on iPhone. Pls let me know what settings need to be changed. Is there a way I can send you screenshots?Looking forward to a speedy resolution.Thanks,Priyanka
Also,can I use the same purchase code for my development site also?
1. We have checked your website and found that you’ve put slider revolution shortcode between custom block tags that leads to a visual issue on some resolutions:
You should switch the WYSIWYG mode while editing a page and remove this wrap to correct the appearance.
2. The purchase code is registered on per domain bases and it’s not possible to activate it on both domains at the same time. You can use it on your staging site during development and once you finish, reactivate it on your live site.
Thanks George. Worked perfectly
When the new Add-On BubbleMorph is going to be available for Magento version ?
I believe it will be available in one of the nearest updates.
we have a problem connecting to the template store, the message we receive is this : “No data could be retrieved from the servers. Please make sure that your website can connect to the themepunch servers.”
Revolution Slider 18.104.22.168
We have no error in the logs and we already try to click the refresh/update button
It looks like it was a server maintenance issue. Can you re-test this once again please?
2 days of server maintenance, i think there is a problem on our installation.
we need to activate something more than purchase to access it?
1. Contact ThemePunch Server mark is green?
2. Are you using your purchase code on more than one server?
3. Outbound communications (i.e. “dialing out”) to the following urls are necessary for automatic updates and importing premium templates. Contact your hosting provider for help with white-listing the following urls:
2. no, only on this magento and is registered with themepunch servers
3. yes outbound traffic is enabled and allowed, we are on a VPS server
Please provide admin / ftp credentials to email@example.com . We will check the issue.
I recently updated my slider last night and now I can’t add items to my shopping cart. Is there a quick fix that you know of?
Unfortunately your support period has expired. It would be awesome if you can renew it, so that we can still provide further assistance with the extension issues.
Though we do provide support for our customers with expired support like answer some general questions: setup questions, guide on using extensions features etc. But not for cases which require spending time on debugging issues. Please check this link for more information – https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support-
Please NOTE : You still have access to extension updates, even if your support has expired.
Hi, I just renewed my support, I updated the slider last night to the latest version of 5.4, I had a version of 5.3 prior. Ever since installation I can no longer add products to cart. I followed all the standard install via ssh.
1. Please clarify magento version
2. Could you provide a link with the issue?
Magento 2.1.7, www.Teleties.com/shop.html
I do not see any signs that slider is responsible for cart issue.
2. Cart ajax call response also do not contain any error message
3. The link you have provided do not load any slider scripts at all
php bin\magento module:disable Nwdthemes_Revslider
php bin\magento cache:clean
The slider only appears on our homepage and on product pages. I tried disabling and cleaning the cache, still had the issue. Nothing was done to the website prior to upgrading last night, and nothing was done after the upgrade. I just enabled the slider again.
Well, If you disable it and the issue remains – it means that slider is not responsible for the issue.
and try to check add script to see why exactly it does not add the products
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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