it depends on load of tickets. normally it would take 24-48 hours.

thanks

Thanks for the quick reply here its been over 48 hours, but I know how web stuff can go. I’ll sit tight! Thanks again

thanks for understanding. please also mind that tech staff may not be available during weekends. so, please count week days.

Hello

Yes ofcourse you need to buy arforms first. This is just its addon to accept payment through authorize.net

Ok. thanks.. What about the forms.. Does the forms saved data and can be posted to the page? We need the data when submitted to be posted.. Like the list of people that submitted the forms..

Hello,

no in arforms there is no built in functionality to display data on frontend. we have one addon almost ready for creating post/custom post etc. you could buy that too along with arforms and authorize.net addon.

thanks

Sorry- I wanted to reiterate a bit more on findings. Ok, we can get the form to submit securely to authorize.net, however, the fields do not make it through. None of the customer data, although mapped fields in the plugin- make it to authorize.net transactions. Additionally, for some reason, the transactions do not capture AND authorize- they only state, “Authorized/Pending Capture” on transaction status.

Do you know what we are doing incorrectly?

Thanks!!

Hello,

best way for us to help you is through support ticket as we may ask you to give us more details which you can not reveal here. so, please open support ticket and provide much detail as you can from beginning so, time wont be wasted. will try to assist you asap.

thanks

I setup a test blog on my local machine and re created my form and setup the Authorize.net API and T key details. Fired up wireshark and I can actually see the SSL session being established. Now upon doing this I am now getting errors (eg. Please enter correct card details.) I have double checked everything is correct. How can I setup some type of logging to capture the errors from Authorize.Net in order to troubleshoot.

please have patience. we received ticket. will assist you asap

Ok I have figured out how to enable logging. —Good thing I know how to code -—

I also believe I know what the problem is. Using even erroneous card information in a live portal from data gathered at fakenamegenerator.com ( the credit card numbers that it spits out pass a LUN check) I get this response …..

—-Response—-|3|,|2|,|33|,|Bill To First Name is required.|,||,|P|,|0|,||,||,|10.00|,|CC|,|auth_only|,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,|

So I went into the form configuration and enabled collect card holder information, and yes it still gives the same error.

I believe you need to pass the customers name as “bill to” not first name which usually is the ship to name.

I really don’t have time for this and it is the exact reason I purchased your plugin. Can you please resolve this ASAP.

Hello,

i have replied ticket with patch. please apply it and everything will be alright.

thnks

Thank you for continuing to assist, however I regret to report that I have added the file and I am still having problems.

Positive

When using an invalid credit card number I am now getting a invalid card response error. (This is a step in the right direction.)

Negative:

When using a valid card number I am still getting the below response. ----Response---- |3|,|2|,|33|,|Bill To First Name is required.|,||,|P|,|0|,||,||,|10.00|,|CC|,|auth_only|,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,|BBEDE13A2B13FB5E7AB0C6705C4F7072|,||,||,||,||,||,||,||,||,||,||,||,||,|XXXX9081|,|Visa|,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||

Now I have the form setup as a service purchase and I have collect card holder information checked, and all the fields mapped accordingly. However it appears that the correct information is still not being transmitted to Authorize.Net.

Hey,

well, you need to reply on ticket not here. we provide technical support there. when i saw your reply here. i asked tech support staff and found that you have not replied anything there.

this will delay the process. please reply there.

thanks

I replied to the ticket and I was asked for temporary Admin Access which I cannot give. I instead sent a screen cap of my settings page to the plugin publisher and this was the response I received.

Hello,

well, in that case i am afraid will not be able to give you much support. Our support policy is that we will do hand to hand support only when admin access available. arforms product price is not that big that we can afford to assist you your way as it will waste more time. hope you understand.

however, i have checked your screenshot. it seems you have selected type as product/service but response you showed come only in case of subscription. these two things can not be possible. so, please either send access or follow document and help your self.

thanks

Being that I do code, and I know that I have it setup correctly as I followed the documentation (unless it was wrong), I will fix it myself.

A word of caution … DO NOT BUY THIS PLUGIN IT DOES NOT WORK AS ADVERTISED AND THE PUBLISHER REFUSES TO SUPPORT UNLESS HE CAN HAVE ADMIN ACCESS TO YOUR SITE.

PUBLIC RETRACTION:

The Plugin does work. However as a word of caution, ** IF you have set required fields for your Simple Checkout Form in Authorize.net they will be required on AIM and SIM transactions as well. **

I apologize as this was entirely my fault and not the plugin authors.

I am not happy with the support options I received however they did offer support.

TO THE PLUGIN AUTHOR:

In my opinion you should change the auth_only to transmit all information as if this happens to someone else it would still process and NOT hang on an error.

TO THE END USER:

Log into authorize.net click account->settings->form options->

Make sure there are no check marks in the required column if you want the plugin to work.

well, updating plugin manually is very simply way. simply overwrite authorize folder under plugins with the new one. make sure you do not keep any copy of authorize.net addon inside plugin folder. you may keep copy somewhere else but in same folder.

thanks

Hello,

well, unfortunately echeck is not supported in our module. have not written that anywhere too. i will see if i can do anything about it for you. will reply your ticket. however its weekend so, wont be able to reply urgently.

i realized its Saturday in on your side of the world right now! And, since i just received this reply, i realized its Saturday here too! 2:15am… i may have figured a work around for the time being.. but, if you could integrate auth.net eCheck into the Form System, that would be awesome! Other than that, i tested my CC Side of the form (which is a fairly Large form) and its not processing thru auth.net? i renewed the trans key.. and still no luck… maybe im just beat…ill hit it again in the mornin..

all good, found a work around for what i needed… however, i didnt need the auth plugin.. even thou i would like to use it, with echeck.

sad part is, to make the work around Work, i had to edit a line in Js and attach a Simple Checkout item link from Auth.net to make it work… a bit of css styling later…we are good to go… Check it out! i would love to work with you guys on increasing the functionality of this product!