IPROSOFT - Creative Media
Iprosoft is a small one person web software agency from Poland
I specialize in products that feel great on every desktop and mobile device, maked with PHP, jQuery an MySQL.
I think that support is important and I want to stay close to the customer so support is done exclusively on our forum and ticket system.
Some support guidelines:
- Read carefully the item documentation and check if there are FAQs. Lots of requests comes from customer that don’t follow them.
- Try to make more than one test. Often virtual servers can cause problems.
- All support enquires should be replied within two business days.
- Support is done exclusively in English and Polish.
- I offer instalation of scritps totally Free.
- Support can only be provided for unmodified files/database.
- Support is only done for bugs / functionality issues of the file or database.
- I do not offer customizations as support. My rate for customization is 30US$ / hour . However if you need a very small work (around 5/15 mins) I will be glad to help you!
- I prefer a link for front end problems. If it’s a back end problem, I will generally provide means for sending me admin access. Do not worry, thousands of clients offered me backend access for fixing / seeing the problem on their site and I have not messed anything up.
- Our timezone: GMT +1.