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- Our customers are our top priority, and we firmly believe that delivering exceptional support is the key to achieving success.
- Regrettably, we encounter scams and numerous buyers with little to no knowledge or who expect to receive free items that are not included in our free support offerings.
- Hence, we kindly request your cooperation with the verification procedure, as it is diligently adhered to for every client.
- Please note that during weekends and holidays (Saturday-Sunday), our response to comments and availability for assistance may be delayed
- Our business hours are from Monday to Friday, 10:30 a.m. to 7:30 p.m. (GMT +05:30 IST).
- According to Envato policy, free assistance covers faults or errors in the original source material only. Installation, setup, and customizations or modifications are not included in the free support.
- We encourage you to thoroughly read the product description page to familiarize yourself with all aspects of the item. Additionally, make sure to explore the product’s features and functionality and try out the demo.
- Please note that free assistance does not extend to product adjustments or additional features. We do offer customized services, but there are associated costs for such customizations.
- Please be aware that we do not provide hosting or live servers. Sample data is included with each product for your convenience.
- If you require further customization or adjustments to our products at an additional fee, we are happy to accommodate your needs.