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Support notes

Before you send a request for support please read the entries below:
  • Support from Envato authors is optional but we will do our best to help
  • Support doesn’t mean customization
  • Read the full documentation file
  • Check if your question is not already in the Item discussion section
  • We do not give support for third party code in this case you need contact the authors
  • We do not support errors caused by strong modification to the original files
  • If you have a general question you can use and asking your question in the Item Discussion section
  • Our time zone is GMT+1, so please keep in mind our timezone might be different from yours

Support Guidelines Requirement:

Please include as much information as possible. If you ask us for support service/bug fixing — please, include the following information:
  • Your purchase code. Messages without purchase code will be ignored
  • Backup your website/files first
  • Link to your website or app
  • Website Admin: login and password
  • Please make sure that all access details(login/password/etc) are correct
  • Additional information (such as FTP details and access to the database and hosting control panel) may be requested if necessary

You have no Mac/PC and Android Studio/Xcode or no Developer Account?

  • We will be able to compile the program for you
  • Upload for publishing in the App Store or PlayStore
  • We do customizations but this is not included in the package price. To get a quote for a modification you can send an email.

License

All additional libraries that we use when writing code in our programs meet the MIT license and Creative Commons CC0 1.0 Universal, correspond to the free dissemination, modification and commercial sale.

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